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  • GHA Internal Communication

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    Harpreet Singh
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    The document outlines a "Think Yes" initiative to empower employees to address customer requests and improve satisfaction by having employees report obstacles, with a pilot starting in July 2011, a staff newsletter in February 2012, and an organizational roll out in May 2012, using an intranet microsite, newsletter, phone line, and website to gather feedback.

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    The document outlines a "Think Yes" initiative to empower employees to address customer requests and improve satisfaction by having employees report obstacles, with a pilot starting in July 2011, a staff newsletter in February 2012, and an organizational roll out in May 2012, using an intranet microsite, newsletter, phone line, and website to gather feedback.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views1 page

    GHA Internal Communication

    Uploaded by

    Harpreet Singh
    The document outlines a "Think Yes" initiative to empower employees to address customer requests and improve satisfaction by having employees report obstacles, with a pilot starting in July 2011, a staff newsletter in February 2012, and an organizational roll out in May 2012, using an intranet microsite, newsletter, phone line, and website to gather feedback.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Why?

    To empower employees in decision making in order to address all kinds of customer requests

    To raise the customer satisfaction level by delivering improved customer service.

    Who?

    All employees are at the core of internal communication plan as “Think Yes” initiative has an
    organization wide impact

    What?

    Employees have to report the obstacles that are stopping them from acting on customer requests

    a) When?

    pilot project in July 2011

    introduction of first Think Yes dedicated edition of staff newsletter in February 2012

    Roll out of Think Yes campaign across entire organization in May 2012.

    b) How?

    c) Feedback

    Introducing Think Yes microsite on Intranet

    Staff newsletter to share the success stories

    Phone line to report the blockage incidents

    Website to address the employee’s concern.

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