Internet Banking User Guide-Feb 2018

INTERNET BANKING USER GUIDE 1
Internet Banking
User Guide
www.beyondbank.com.au
For help with Beyond Bank Internet Banking call 13 25 85
or email contactus@beyondbank.com.au
Contents
Register for Internet Banking 3 Activating or managing your cards 42

Log in to Internet Banking 4 Notifying Beyond Bank of a Lost or Stolen Card 43
Using Internet Banking for the First Time 5 Setting up Transaction Email Notifications 43
Setting up your Internet Banking Password 6 Managing eStatements 45
Resetting your Internet Banking Password 7 Setting up SMS alerts 46
Navigating Internet Banking 8 View your Session History 48
Account Balances 9 Create an Account 49
Page Functions 9 Apply for a Loan 49
Account Display 10 Check the Status of a Current Loan Application 50
Transaction History 12 Create a Superannuation Account 51
Payments Received 14 Second Tier Authentication 51
Interest Details 15 Register Secure SMS 52
eStatements16 Register your VIP Access app or Factor
Two Token 54
Transferring Funds 17
Using Secure SMS 57
Transferring Funds Between your Accounts 17
Using VIP Access and Factor Two Token 57
Make a Payment 18
Managing Secure SMS 58
Using BPAY 25
Security FAQs 59
Using BPAY View 26
Updating your Contact Details 60
Transferring Money Overseas 28
Updating your Address 61
Scheduling future payments 31
Updating Employment Details 62
Manage PayIDs 33
Proactively Changing your Internet Banking
Dispute a PayID 37
Password63
Sending and Receiving Secure Messages 38
Changing your Internet Banking Transfer Limits 64
View SMS History 40
Preferences65
Card Management 41
Finding more information 66

Register for Internet Banking

You can register for Internet Banking when creating your membership with Beyond Bank, whether that’s in a
branch or over the phone.
A staff member in a branch will be able to register you for Internet Banking at any time during business hours.
If you are unable to get to a branch, you can call the Customer Relationship Centre on 13 25 85 and quote
your telephone access passcode to register.
Once you have registered, you can navigate directly to Internet Banking by typing online.beyonbank.com.au
into your browser address bar, or by clicking the link to Internet Banking on the Beyond Bank Australia website
at www.beyondbank.com.au

INTERNET BANKING USER GUIDE Getting Started 4
Log in to Internet Banking

Enter your member number into the first field and the password that you have chosen into the second, and
then click Login.
If you are not sure of your member number, you can find it at the bottom of your card, under your name.
From this page, you can also navigate back to the home page of our website by clicking the Visit Website link
under the login fields.
You can also view our latest news on the login page, which will alert you to any outages and other important
news about Internet Banking.

Using Internet Banking for the First Time

If you are logging in to Internet Banking for the first time you will see an initial welcome screen, including some
instructions to help you get started and an opportunity to download out Internet Banking Terms and Conditions
within the Product Guide.
To continue, you must accept the Terms and Conditions. Click Accept to continue to Internet Banking:
To provide additional security, a second form of identification is necessary if you want to use all of the features
of Internet Banking. These features include External Funds Transfers (EFTs) and sending Secure Messages
to our team. When performing one of these actions, Internet Banking requests a security code that is verified
against a code entered. For more details, please see Second Tier Authentication section.

Setting up your Internet Banking Password

When logging in for the first time, you may be automatically prompted to choose a new password.
Remember not to choose a password that is the same as your member number, or that is sequential letters or
numbers.
To maintain security, your chosen password must comply with the below:
• Minimum of 6 characters in length
• Maximum of 32 characters in length
• May contain a combination of letters, numbers and special characters
• May contain uppercase and lowercase letters
• Cannot contain the following characters: < >
Once the password has been changed, you will receive a confirmation message. Select Continue to navigate
to the Welcome Screen:

Resetting your Internet Banking Password

If you have forgotten your password for Internet Banking, there are a number of options available to reset it.
The easiest way is to click the link below the login section, after navigating to Internet Banking.
This process will send you a temporary password to your mobile number via SMS.
Clicking this link will prompt you to enter your member number and the characters that you can see in the
picture, to prove your identity.
Click Next to be taken to a confirmation screen.

20123456
Clicking the Reset button on this page will send you a text message with a temporary password. You will need
to log in with your temporary password and will be prompted to change it when you do.
You can also call the Customer Relationship Centre on 13 25 85 and quote your Telephone Access Passcode
or head into a branch with identification and request that a Member Service Consultant resets your Internet
Banking Password for you.
Navigating Internet Banking

The navigation menu is expandable, if you click any of the options (Accounts, Transfer/Pay, etc.) another menu
will present itself below the original:
Each one of the options is covered individually in this User Guide.

INTERNET BANKING USER GUIDE Accounts 9
Account Balances
This will be the first screen you see each time you log in. There is a lot of information on the page so we will
cover page functions and account display individually.
Page Functions
1. The Logout button, this is where the button is located on every page.
2. Your name and member number.
3. The top navigation panel, where you can navigate to any section within Internet Banking.
4. The Re-Order Accounts button. Click this to change the order of your accounts in Internet Banking.
5. Internet Banking Snapshot, showing today’s date and the date you logged in last and the BSB number. It
will also display the last funds transfer you performed via Internet Banking, and let you know whether you
have any new Secure Messages.

Account Display
1. Your account titles and numbers are displayed on the left. If you have renamed your account, the
nominated name will be visible in this section (e.g. Bills). If not, you will see the default account name (e.g.
Access Savings Account). Clicking on the account name will take you directly to the transactions for that
account.
2. This is your available balance (in larger text) and your current balance (in smaller text). Notice in the
example above, the current balance is higher than the balance that is available to spend. This means
that there are one or more credit transactions on hold. When you purchase an item using ‘credit’ on your
card, the transaction is initiated; however it still needs to be completed by the organisation that you made
the purchase with for the funds to be taken from your account.
3. This ellipsis will expand the corresponding account to provide more information and options specific to
that account (see page 10 for more information).
4. This is another example of a difference between the available balance and the current balance, but in this
instance the current balance is higher. This means that funds are waiting to clear before they are available
in your account. You will see a higher current balance if you have deposited a cheque and are waiting for
it to clear (cheques generally take 5 business days to clear).

By clicking the ellipsis you will firstly see shortcuts to all of the options available to you to transfer money:
Create PayID: Creating your own personal PayID will allow you to receive payments to a bank account
using just your email or mobile, without needing to remember your BSB and account number.
Creating a PayID takes just seconds to make.
Transfer: Transfer money between your accounts
Make Payment: Pay another member of Beyond Bank or pay a customer of another bank using a PayID or a
BSB and account number
BPAY: Perform a BPAY transaction using a biller code and customer reference number.
Below these options, you will be able to see all of the account owners (in case you are looking at a joint
account), any funds on hold (uncleared funds – a cheque or credit transaction), whether you have the ability
to overdraw your account (Credit Limit) and the Interest Earned and Interest Paid for the year to date.
Your transactions will show the 10 most recent transactions that you performed. For more details, or to
view more transactions than this, click on the account name or click the transaction history button in the
navigation bar.

Transaction History
See the screen shot below, and over the page a description of what happens when option 1, 2 or 3 is selected.
By default the last 14 days of transactions are presented. To search for more transactions, click the
Magnifying Glass (see below and overleaf for descriptions):

1. Click the down arrow to see a list of all of your accounts, and select which one you would like to see the
transaction history for next.
2. Clicking the Magnifying Glass allows you to set additional search parameters for the transaction listing:
1. Uncleared Funds will show any Visa transactions that are yet to be completed. Your available balance
(in large white text) will equal your current balance (below it) minus any uncleared funds.

Payments Received
This screen displays all of the payments that have been received to any of your accounts.
The organisation that sent the funds will be in the first row of each entry, along with the date. Below will
be a list of accounts that the funds were transferred into, and a total, in case there is every more than one
destination.

Interest Details
On this page you can see all of your accounts’ interest details for this financial year, as well as the last
financial year. You are also able to view the amount of tax that has been withheld, which will occur if you did
not provide us with your TFN when you joined. This information may be useful when completing your tax
return.

eStatements
This section is used to view all of the eStatements that you have received in the past 7 years. You are able
to search for a particular statement by date, account, or statement number.
Alternatively you can simply click Search and all of your statements will be displayed.
As well as your statement, you are also able to view any inserts that have been sent with your statement
(e.g. updated product guides, etc.).

Transferring Funds
Transferring funds is fast and easy with Internet Banking, where you have the option to transfer to another
account that you hold with Beyond Bank, another member of Beyond Bank or anyone who is a customer of
another financial institution using a PayID or BSB and account number.
Transferring Funds Between your Accounts

The Transfer Screen allows you to transfer funds from one account that you hold with Beyond Bank to
another. Simply use the drop down arrows on the right of the account title in the purple bars to see a list of
accounts and select the account you would like to transfer from and to.

A reference can be manually entered so you can easily identify the transaction.
Enter the amount you would like to transfer in dollars and cents format (e.g. 200.00), then click Pay Now to
review and submit the transaction.
Clicking the button will provide some extra options:
From here you can set up future payments. Select the date for which you would like the first transaction to
occur, the frequency of transactions thereafter, and then select either the number of transactions you would
like to make or Ongoing if you would like the transactions to continue indefinitely.
You can review and modify future payments in the Scheduled Payments screen. This process is outlined under
Scheduling Future Payments, on page 28.
Make a Payment
1. New Payee
a. To a PayID
If you want to pay to PayID include the email address or mobile number and click Next.

Select the account you want to pay from and complete the transaction details, click Next.
Confirm all details are correct and click Confirm. Once your payment is processed a receipt will be provided.


b. Paying to an account
Include the account name, BSB and account number and click Next.


2. Saved Payee
Select the saved payee you want to pay to.


Using BPAY
To transfer funds using BPAY, you will need

• A Biller Code – between 4-6 digits, which should be located on your bill.
• A Customer Reference Number – also located on your bill, usually near the Biller Code. The number of
digits varies from biller to biller.
You can enter a description for the payment to refer to in the list of saved billers.
You can also select Schedule Payment on this screen to set up a recurring BPAY transfer, in much the same
way as you would for a normal electronic funds transfer.

Using BPAY View
BPAY View allows you to set up email bill notification for participating billers. You can view a list of participating
billers here (search for the organisation and look for Offers BPAY View).
When a new bill is generated, you will receive an email notification with all of the information you will need to
then log in and make the payment.
You can register for BPAY using Internet Banking. If you have not used the facility before, sign up by clicking
the BPAY View button from the top navigation panel and entering your details.
Once you have registered, you can enter a biller to begin receiving notifications via email when a bill is due.

Once you have entered the Biller Code, enter the BPAY View Registration Number and Valuation Number.
If you cannot see these numbers on your bill notice, contact the recipient organisation – they will be able to
point you on the right direction.
Once you have added your billers, you will begin to receive notifications with the information you need to log
in to Internet Banking and pay your bills via BPAY.

Transferring Money Overseas
Beyond Bank provides you with the ability to transfer funds overseas via Telegraphic Transfer. To perform the
transaction you will need
• Transfer amount and required currency
• Beneficiary name
• Beneficiary address (full street address is mandatory)
• Bank sort code/SWIFT address/chips/routing number
• Beneficiary account number
• IBAN (this is mandatory for transfers sent to the United Kingdom or European Union)
• Bank name
• Full bank address (full street address is mandatory)
• Special instructions (if any)

Enter the details in the fields required and click Get Quote to navigate to a confirmation page.
A quote will be provided based on the current exchange rates. This quote and the associated fee must be
accepted within 45 seconds. To accept the quote and proceed, click Continue To Transfer.
On the next page you will need to enter all of the details that have been provided to you by the recipient. The
first section is Payment Details, and the only thing you need to enter is the purpose of the payment. This is
required as some countries will not accept a Telegraphic Transfer unless the purpose has been disclosed.
Next, fill in the beneficiary (the person receiving the payment) details. These should all be provided to you by
the beneficiary.

Finally enter the recipient bank details. These should also all be provided by the beneficiary.
When you have entered all of the required details, click Submit to confirm the details and send the transfer.
Please note: an International Transfer will take approximately 4 – 5 business days to be received.

Scheduling future payments
You can review or modify your current scheduled payments under the Scheduled Payments screen.

To see more information, or make a change to a current payment, click on the ellipsis (…) on the right. A list of
options will drop down and you can make changes as required.

Manage PayIDs
In this section you can create and edit your PayID’s to receive money in minutes using Osko.
A payID can be a mobile email, organisation ID or ABN.
Create a PayID:
Click on Create PayID.
Then enter a valid mobile, email address, organisation IB or ABN and click Next.

Select the account you would like to link the PayID

to and the PayID name. A PayID can only be
registered with one bank account but once created
can be transferred from one account to another.
Then tick to accept the PayID terms and conditions
and click Next. You can access and read the PayID
Terms and conditions by clicking on the link.
Enter the code sent to the email address or

mobile number you selected as your payID
and click Next

Your PayID has now been created. From this screen you can either manage your PayID’s or create a new one.
Manage PayID’s
Select from the list the PayID you would like to manage.

You can change the account the

PayID is linked to as well as the
pay ID name and click on Next.

You then will be redirected to a confirmation page outlining the changes you have made to your PayID
You also have the option to:

• Lock a PayID: this will stop this

PayID from being able to receive
payments. You will still be able to
use the linked account normally.
• T
ransfer a PayID: once your
PayID is set to ‘Transfer’ you can
register the PayID with another
bank. While your PayID is being
transferred you will still receive
payments with Beyond Bank.
It can take up to 1 business day
to be set to transferable.
• Close PayID: once closed your
PayID will no longer receive
payments.
Select the action you would like
to do and follow the prompts.
Dispute a PayID
If we find that your PayID is already in use your will see the following message when creating a PayID. If
you consider that your PayID may have been created by someone else you can dispute the ownership by
clicking on Dispute PayID.

Request and enter the code that was sent to your registered mobile number.
We will investigate this PayID dispute and get back to you with a resolution or update soon.
Sending and Receiving Secure Messages

The Secure Mailbox provides a secure way for you to contact Beyond Bank. As you have identified yourself
by logging into Internet Banking and completing second tier authentication, we can offer a wide range of
assistance using this service.
We may also send important, private information via Secure Messages, generally accompanied with a
notification via email or a phone call to let you know that you need to log in and check your messages.
Initially you will see all of your messages in a list.
Click and individual message Subject to view the message.
If you would like to send a message to our Customer Relationship Centre, click Compose on the Message
Inbox screen.

This will take you to a screen that will allow you to enter all of the details of your enquiry.
Once you have entered all of the information you can, click Send. A response will be in your
Secure Message inbox within 24 business hours.
View SMS History
If you would like to view text messages that you have been sent by Beyond Bank in the past, click
SMS history in the top navigation panel. This will take you to a screen that shows a brief description of
all past text messages.

For more information about the body of each text message, you can call the Customer Relationship Centre on
13 25 85.
Card Management
On this page you can mark your card as lost or stolen, or change the PIN on your card. Simply select the card
that you would like to make the changes to from the drop down selection, then click on the radio button for the
action that you would like to take.

Activating or managing your cards
You can activate a card you have received in the post under the Activate Card screen.
Simply enter all of the card details in the fields provided, and click Activate Card. Your card will be active
approximately 10 minutes after completing this process.

Notifying Beyond Bank of a Lost or Stolen Card

Managing your cards
If your card has been lost, stolen or you would like to change your card PIN, click on one of the options below.
Once you click Submit, the card will immediately be closed. You can order a new card by sending
a Secure Message, by calling the Customer Relationship Centre on 13 25 85 or by visiting a branch.
Please note: Once a card is reported lost or stolen, it cannot be reinstated and a new card will
be required to be issued (this may incur a fee).
Setting up Transaction Email Notifications
You can set up email notifications to let you know via email when a transaction has occurred. Simply tick the
box for the type of transaction that you would like to receive notifications for, and then click Save. You can log
in at any time to update your preferences.


Managing eStatements
This page allows you to update your update your preferred email address or deregister for eStatements.
Simply change the details as required and click Submit My Request.

Setting up SMS alerts
You can set up alerts to be sent as a text to your mobile phone when certain transactions occur on your
account, or when your account balance increase above, or decreases below a certain amount.
Click Create Alert, then click either GLOBAL, ACCOUNT or CARD and follow the prompts to set up the alerts
that you would like to receive. Alerts that are already set up are also clearly displayed on this screen.
Set up your alert settings: you can set up alerts to be sent as a text to your mobile phone when certain
transactions occur on your account, or when your account balance increase above, or decreases below a
certain amount.
Include your mobile and email, then select which way would you like to be notified (SMS, email or both) and
finally when would you like to receive the alerts. You can chose anytime or specific times during the day to
receive the alerts.
Finally click on Save.

Create alerts:
Click Create Alert, then click
either GLOBAL, ACCOUNT
or CARD and follow the
prompts to set up the alerts
that you would like to receive.
Alerts that are already set up

are also clearly displayed
on this screen.
Managing alerts
To delete alerts simple click
on the ellipsis next to it and
select Delete.

View your Session History
You can navigate to this section if you want to view the past interactions on Internet Banking. This is handy if
you suspect that someone else has logged into your account.
Session history will show all changes that have been made to your accounts besides transactions that
have been made. If you want to see the transactions that have been made, navigate using the top menu to
Accounts > Transaction History.

Create an Account
You can open a new account via Internet Banking. Simply click the Accounts button under Apply in the top
navigation panel, and then follow the prompts to select and create the account that you would like to open.
You can call the Customer Relationship Centre on 13 25 85 if you need help deciding which account best suits
your needs.
Apply for a Loan
You can also apply for a loan via Internet Banking under Loans and Credit Cards. Similar to creating an
account, just click the link and follow the prompts. Once you have submitted an application a Member
Relationship Consultant will be in touch within 24 business hours.

Check the Status of a Current Loan Application

If you have applied for a loan and are waiting on an answer, you can check the status of the application by
clicking Loan Status. On this screen you will see all of your current loan applications and one of the following
descriptions.

Create a Superannuation Account
Beyond Bank offers superannuation services, which you can apply for through the above section of Internet
Banking.
When you click on this section you will be navigated to a new tab that you can enter the applicable details
on to initiate the signup process. Once you complete this form, a consultant will be in touch to assist and
complete the process.
Second Tier Authentication

To provide an additional layer of security, Beyond Bank requires some higher risk transactions use second tier
authentication to authorise the transaction. This applies when performing sensitive functions, or sending funds
to a destination that you have not sent to before. This minimises the risk of any unwanted transfers or other
fraudulent activity on your account.
The three options available are Secure SMS, VIP Access (available via the App Store or the Google Play
Store), and Factor Two Token (a handheld device that generates a new code each time you need one).
For the most secure and convenient option, we recommend the VIP Access app. The app is free to download,
and you keep the app in your phone so it is one less device you need to worry about losing.
You only need to authenticate yourself with a second tier option once per session.

Register Secure SMS

When you log in to Internet Banking for the first time, you will be prompted to register for Secure SMS. This is
the default second tier authentication method so you will need to register for this in order to register your VIP
Access app or Factor Two Token.
Once you have reviewed all of the information on the first page, select the number to which you would like to
receive the registration text message and click Register.

Click Request SMS Code. You will be shown a window confirming that the message has been sent.
You will then receive a text message with a code in it. Enter the code into the field below and click
Continue Registration.
You will then be taken to a confirmation screen to let you know that you have successfully registered.

Register your VIP Access app or Factor Two Token
Once you have registered Secure SMS, you can then register your VIP Access App or Factor Two Token, if
you have chosen one of these alternatives. Whether you want to register VIP Access or the Factor Two Token,
click Register Token.
The free VIP smartphone app is able to be downloaded from the Apple Store or Google Play Store. To
download the VIP smartphone app, visit the relevant store for your device and search VIP Access.
Request and enter the Secure SMS as usual, when prompted, to be taken to the next registration page.

You will need to have access to the VIP Access app on your smartphone, or have your Factor Two Token
ready before registering. The Credential ID is on the back of the Factor Two Token, or visible when you open
the VIP Access app:
VIP Access app: Credential ID is in blue on the front screen.
Factor Two Token: Credential ID is called Serial Number (S/N), and is located on the back of the token.
Once you have entered the Credential ID, you will need to enter two consecutive security codes. Enter the first
one, wait for it to expire then enter the second one. Then tick the box that confirms your acknowledgement of
the terms and conditions and click Register.


Using Secure SMS

Once you have registered for Secure SMS, you will be prompted to request an SMS whenever you need
to perform any secure tasks in Internet Banking. When prompted, simply click Request SMS Code. A six digit
SMS code is then sent to your mobile or landline. Enter the code that you receive then click Validate
to continue. The code must be entered within 5 minutes. If you require the SMS to be sent again, click
Resend Code.
Using VIP Access and Factor Two Token

The logic of the app and the token is much the same as Secure SMS. The code supplied by the app is verified
against our system to prove your identity.
A code is generated in the VIP smartphone app every 60 seconds. When presented with the screen below,
enter the current code shown in the app.

Managing Secure SMS
If you would like to update your Secure SMS details, or deregister for the service, you can do this under
Secure SMS Management.
Click the down arrows as prompted and select the action you would like to undertake. When you have
finished, click Update Secure SMS.

Security FAQs
On this page you will find all of the information you will need to keep your funds safe when using cards to
access your money, making purchases online and browsing the Internet on your PC or mobile. There are
also a number of useful links that you can follow for some more general information that will help you protect
yourself.
For security reasons, Internet Banking will automatically log out if you have been inactive for 10 minutes.

Updating your Contact Details
When your money is concerned, it is very important that we can contact you if necessary. If your phone
number or email address changes, you can update them quickly and easily on the Contact Details screen.
Check in here every now and then to make sure we have all of the correct details, and if any need to be
changed, just delete the expired details and enter the correct information. Once you have entered all of the
correct information, click Save.

Updating your Address
You can also update your address via Internet Banking on the Address Details screen. You will be shown
your current and previous address and, similar to updating your phone number and email address, you can
simply type the correct address details into the fields provided. Click Save when you have entered all of the
correct details.

Updating Employment Details
If your employment details change, you can update them under the Employment Details page. Click the
fields you need to change and enter your current information. Remember to change both your current and
previous employers as required.
When you have entered all of the correct information, click Save at the bottom of the page.

Proactively Changing your Internet Banking Password
To maintain your online security, we recommend periodically changing your online passwords. You can update
your Internet Banking password on the Change Password screen. You will need to enter your current password,
then enter and confirm the new password that you nominate. Passwords need to comply with the rules set out in
the below screenshot.
Try using uppercase and lowercase characters, as well as numbers and symbols to make your password as difficult
for someone to guess as possible. Make sure it is something that is easy to remember, you should never write down
your Internet Banking password anywhere that it can easily be seen.
Notify us immediately if you suspect that your password has become known to, or used by, some else.
More information in relation to password protection can be found on the Australian Government website
http://www.staysmartonline.gov.au.

Changing your Internet Banking Transfer Limits
To protect your funds, we restrict the maximum amount payable each day via Internet Banking. We also
provide the option to set lower daily transaction limits if you wish. These limits can be set on the Transaction
Limits screen, and allow you to bring daily limits down to any amount as low as $0.00.
Click the ellipsis (…) to the right of the limit that you want to decrease, to view the drop down selector and
select the transaction limit that you want for Internet Banking:
Once you have set the limits that you want, click Update to save the changes.
Increasing the limits again requires additional identification, via the Customer Relationship Centre or a branch,
so you can be sure that only you will be able to facilitate this in future.

Preferences
The Preferences page allows you to change your preferred account, and opt out of marketing within Internet
Banking. Follow the prompts as required and click Save when you are happy with the selection.

Finding more information
Beyond Finance Manager (BFM) Help provides all of the information that you need to get started with
the BFM, which is a tool that provides a number of different views of your cash flow. You can view a
comprehensive user guide for BFM under the User Guides tab, shown below.
The above pages have no surprises – Terms and Conditions holds the terms of use for Internet Banking,
Internet Banking Tour is a tour of Internet Banking and User Guides holds the user guides for all of our digital
facilities.
The How To section, under the help tab in Internet Banking houses a number of different informational pages
about requests that you can submit via Internet Banking, and a link to every non-transactional facility that is
offered in Internet Banking.The How To section, under the help tab in Internet Banking houses a number of
different informational pages about requests that you can submit via Internet Banking, and a link to every non-
transactional facility that is offered in Internet Banking.

Getting in contact.
www.beyondbank.com.au
Phone: 13 25 85
Fax: (08) 8231 3060
Post: GPO Box 1430 Adelaide SA 5001
Email: contactus@beyondbank.com.au
Beyond Bank Australia is a trading name of Community CPS Australia Ltd

ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856.


Internet Banking User Guide-Feb 2018

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INTERNET BANKING USER GUIDE 1

Register for Internet Banking 3 Activating or managing your cards 42

For help with Beyond Bank Internet Banking call 13 25 85

Register for Internet Banking

For help with Beyond Bank Internet Banking call 13 25 85

Log in to Internet Banking

For help with Beyond Bank Internet Banking call 13 25 85

Using Internet Banking for the First Time

For help with Beyond Bank Internet Banking call 13 25 85

Setting up your Internet Banking Password

For help with Beyond Bank Internet Banking call 13 25 85

Resetting your Internet Banking Password

Click Next to be taken to a confirmation screen.

For help with Beyond Bank Internet Banking call 13 25 85

Navigating Internet Banking

Each one of the options is covered individually in this User Guide.

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

Transferring Funds Between your Accounts

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

To transfer funds using BPAY, you will need

For help with Beyond Bank Internet Banking call 13 25 85

Using BPAY View

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

Transferring Money Overseas

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

Scheduling future payments

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

Select the account you would like to link the PayID

Enter the code sent to the email address or

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

You can change the account the

You also have the option to:

For help with Beyond Bank Internet Banking call 13 25 85

• Lock a PayID: this will stop this

For help with Beyond Bank Internet Banking call 13 25 85

Sending and Receiving Secure Messages

For help with Beyond Bank Internet Banking call 13 25 85

Click and individual message Subject to view the message.

For help with Beyond Bank Internet Banking call 13 25 85

View SMS History

For help with Beyond Bank Internet Banking call 13 25 85

For help with Beyond Bank Internet Banking call 13 25 85

Activating or managing your cards

Register for Internet Banking 3 Activating or managing your cards 42