Miranda Ronald

Education
 Associate of Science in Computer Science, North Idaho College, Coeur D Alene, Idaho
 Currently pursing a Bachelor’s of Science in Computer Science with an emphasis on Cybersecurity at
University of Idaho, Moscow, Idaho.

Relevant Course work

 Computer Science 1, Computer Science 2, Computer Org/Assembly Language, Intro to Programming
languages
 Computer Operating systems, System Software, Software engineering

Relevant Experience
DESKTOP SUPPORT INTERN | EDUCATIONAL MEDIA FOUNDATION, ROCKLIN, CALIFORNIA |
6/19/2017- 8/25/2017
 Created and Responded to tickets coming in electronically using Service now
 Troubleshooted Windows and Mac Systems
 Troubleshooted and set up Ring Central Cloud phone systems
 Imaged new computers using Microsoft Deployment Tools and later Ivanti
 Learned about and worked in Active Directory and Elevation
 Learned about and set up Entrust and MDM
 Learned how to manage computers and push software to them using Ivanti
 Learned about Mac filtering and adding computers to a domain

IT INTERN | KOOTEANI HEALTH, COEUR D ALENE, IDAHO | 8/15/2016-6/13/2017

 Was asked to return to work on a security project
 Gathered security information from various medical equipment
 Documented security vulnerabilities in equipment in excel

IT INTERN | KOOTEANI HEALTH, COEUR D ALENE, IDAHO | 5/19/2016-8/15/2016

 Rotated through different departments in IT.
 Learned how to set up network and server,
 Used security software to analyze vulnerabilities
 Helped setup a classroom of computers
 Learned how to image computers to HIPPA standards

Other Experience
CASHIER | HOME DEPOT, COEUR D ALENE, IDAHO | 5/15/2018-CURRENT
 Provided good customer service at the cash register
 Worked with other departments to deliver customer service
 Handled cash and card transactions
 Assisted customers in opening credit accounts and making payments on credit accounts

GUEST SERVICE ASSOCIATE | CRACKER BARREL, COEUR D ALENE, IDAHO | 5/31/2016-5/15/2018

 Provided good customer service at the cash register
 Seated guests at the host stand
 Handled cash/card transactions at the cash register
 Assisted customers on the sales floor

Skills & Abilities

PROGRAMMING
 Knowledgeable in C++ and Unity (C#). Used unity to create a roguelike game. Used C++ to create different
projects such as creating a recursive multiplier. Also, worked with a raspberry pi to create small projects
TROUBLESHOOTING
 Used troubleshooting techniques to help customers with their issues with Windows Systems, Mac and
Ring Central phone system at my internship at Educational Media Foundation
TEAMWORK
 Vice President of Women in Computer Science Club at North Idaho College. Worked to create events that
encourage women to look into computer science as a career.
 Worked on a team to create a Unity game. Had my part and helped support other team members as
needed
PRESENTATIONS
 During my internship with Educational Media Foundation, I gave a Capstone presentation in front of
executives about my work with IVANTI.
 As Vice President o f the Women in Computer Science Club, I gave a presentation in front of a board
asking money for our events.
CUSTOMER SERVICE
 Have experience working with customers in a fast food environment and retail. Also assisted customers
in person on the phone during my internship at Educational Media Foundation.

Volunteer Work
COACH FOR 4-5 YEARS OLDS | REAL LIFE MINSTRIES, POST FALLS, IDAHO | 8/19/2009-CURRENT
 Play with kids in 4-5 year olds group
 Provide snack
 Teach kids a Bible lesson every week
 Have small group time with children