Running Head: EFFECTIVE COMMUNICATION SKILLS CHART 1

Effective Communication Skills Chart

Suzana H. Tran
TEC 544

May 16, 2018

© 2018. Grand Canyon University. All Rights Reserved.

 EFFECTIVE COMMUNICATION SKILLS CHART 2

Effective Communication Skills Chart

Communication Skills 2-3 Different Strategies with Hyperlink Brief Description

to… Attachment for Each Strategy

Communicate Goals Keep it Goal-Oriented  Feedback should be impersonal and

emphasize on the importance of focusing on
the goal. Goals mean work which includes
citizenship goals, productivity goals, or goals.

Remind App  Communicating goals does not have to be

formal. Using a technology tool like Remind
can help communicate short-term and long-
term goals with a simple message.

Weebly  Create a website for members by creating an

outline of goals for different grade-levels,
subject, or etc. Later, follow up with
individuals or groups in person or through a
survey.
 EFFECTIVE COMMUNICATION SKILLS CHART
Ask Questions Well-Formed Outcomes in NLP
Structured, Silence, and Encourage Participation
Provide Feedback Effective Performance Feedback
Tangible and Transparent
Focus on Specific Behavior
3
 Well-formed outcomes is a six-step process.
There are six important questions to ask. It’s
important to be mindful; every question has a
response that will either have an action or
consequence. These six questions will clarify
and define an outcome.
 It’s essential to provide a structure for the
respondent. For example, providing
background information and explaining the
process. Providing silence for the responded
to process information and collect thoughts.
Encouraging participation allows for
discussion and involvement from the
responded.
 The effective performance feedback strategy
strays away from the sandwich feedback. This
strategy will focus on providing a clear
expectation for the respondent and one-step
closer to achieving the common goal.
 Having a transparent and tangible feedback
with the respondent is crucial to providing
feedback and achieving outcome. People need
clear information to keep our eyes on the ball.
 Benefits of exploring specific and behavioral
feedback for positive or negative feedback.
This is best illustrated with examples.
 EFFECTIVE COMMUNICATION SKILLS CHART 4

References

Common Sense Media. 2016. 6 tech tools that boost teacher-parent communication. Retrieved from

https://www.commonsense.org/education/blog/6-tech-tools-that-boost-teacher-parent-communication

Fitzpatrick, M. 2015. The competent coach- key characteristics. Retrieved from

http://eds.a.ebscohost.com.lopes.idm.oclc.org/ehost/detail/detail?vid=0&sid=0e2744b6-269a-4244-8f9f-

f4ff8c9497ba%40sessionmgr4006&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=110377254&db=bth

Heathfield, S.M. 2017. Ban the feedback sandwich for employee feedback. Retrieved from

https://www.thebalancecareers.com/ban-the-feedback-sandwich-for-employee-feedback-1918465