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Alcatel-Lucent – Proprietary
This document contains proprietary information of 8DG60488AAAA
Alcatel-Lucent and is not to be disclosed or used MARCH 2010
except in accordance with applicable agreements. ISSUE 1
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Conformance statements
This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interferences when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the guidelines in this document, the
equipment may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference,
in which case the user will be required to correct the interference at the expense of the user.
Security statement
In rare instances, unauthorized individuals make connections to telecommunications networks through the use of remote access feature. In such an event,
applicable tariffs require that the customer pay all network charges for traffic. Alcatel-Lucent cannot be responsible for such charges and will not make any
allowances or give any credit for charges that result from unauthorized access.
Limited warranty
Alcatel-Lucent provides a limited warranty to this product. For terms and conditions of sale, contact your Alcatel-Lucent Account Team.
Alcatel-Lucent - Proprietary
See notice on first page.
Contents
About this document 1-1
Purpose ............................................................................................................................ 1-1
Intended audience............................................................................................................ 1-1
How to use this document ............................................................................................... 1-1
Safety information ........................................................................................................... 1-2
Related information ......................................................................................................... 1-2
Related information errata ............................................................................................... 1-2
Pg. 5-24 “1696R and 1830 PSS interoperability” ........................................................... 1-3
Document support ........................................................................................................... 1-4
Technical support ............................................................................................................ 1-4
How to order.................................................................................................................... 1-4
How to comment ............................................................................................................. 1-4
1 Features 1-5
Overview ................................................................................................................................................ 1-5
Network Element Support in Release 7.5 .............................................................................................. 1-6
New Features in Release 7.5 (since R7.0.50)......................................................................................... 1-7
New Features in Release 7.0.50 (since R7.0.2)...................................................................................... 1-7
New Features in Release 7.0.2 (since R7.0.1)........................................................................................ 1-7
New Features in Release 7.0.1 (since R7.0)........................................................................................... 1-7
New Features in Release 7.0 (since R6.1.x)........................................................................................... 1-8
Restrictions and Limitations .................................................................................................................. 1-8
Invalid SNC end points ................................................................................................... 1-8
Some commissioning wizards not supported for 1830 PSS-32....................................... 1-9
PSS-1 MD4H single fiber mode services with cross regen............................................. 1-9
PSS-1 MD4H single fiber mode to PSS-32 DWDM-CWDM regen via 11STMM10 or
4DPA4 to PSS-32 4DPA4 service................................................................................... 1-9
Upgrade ........................................................................................................................... 1-9
Service creation involving regens ................................................................................... 1-9
Service creation via xml file import .............................................................................. 1-10
Purpose
This Software Release Description (SRD) is issued to provide information on the
Alcatel-Lucent 1354RM-PhM Element Management System (EMS) Release 7.5 features,
known problems, problems fixed, software installation, and other helpful information.
Intended audience
This document is intended for individuals who are responsible for the installation,
acceptance, operations, and maintenance of the 1354RM-PhM Release 7.5.
Chapter 5, “Miscellaneous”
This chapter provides various miscellaneous information regarding the Alcatel-Lucent
1354 RM-PhM EMS Release 7.5.
Safety information
This information contains hazard statements for your safety. Hazard statements are given
at points where risks of damage to personnel, equipment, and operation may exist.
Failure to follow the directions in a hazard statement may result in serious consequences.
SAFETY PRECAUTIONS
• For safety precautions, please see the Alcatel-Lucent 1354 RM-PhM EMS Release
Reference Guide for this release.
Related information
The following is a list of related documents:
• Alcatel-Lucent 1354 RM-PhM EMS Reference Guide (PN 8DG60013JAAA).
Document support
Alcatel-Lucent provides a referral telephone number for document support. Use this
number to report errors or to ask questions about the document. This is a non-technical
number. The referral number is 1 (888) 727 3615(continental United States) or +1 (630)
713 5000 (for all countries).
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the
Alcatel-Lucent Support web site (http://alcatel-lucent.com/support/) for contact
information.
How to order
To order Alcatel-Lucent documents and courses, contact your local sales representative
or use the Online Customer Support Site (OLCS) web site (https://support.lucent.com).
How to comment
To comment on this document, go to the Online Comment Form (http://www.lucent-
info.com/comments/) or e-mail your comments to the Comments Hotline
(comments@alcatel-lucent.com).
1 Features
Overview
Purpose
This chapter of the software release description provides new features for Alcatel-Lucent
1354 RM-PhM Element Management System (EMS) Release 7.5
Contents
This chapter contains the following:
• Network element support in Release 7.5
• New features in Release 7.5
• New features in Release 7.0.50
• New features in Release 7.0.2
• New features in Release 7.0.1
• New features in Release 7.0.
• Restrictions and Limitations
Interoperability (IOP)
Other features:
• Raman and EDFA network element management with respect to 1830 PSS-32 network elements.
• Ability to forward NE generated alarms directly from the PhM to configured SNMP trap receiver
destinations. Prior to R7.0, this feature only supported forwarding of PhM internally generated
alarms.
• 1830 PSS-1/32 new security features in R2.0 product family
“UNABLE TO FIND CHILD SNCS FOR THE PARENT SNC WITH END POINTS”. These
SNCs are not used and must be cleared by unmanaging the services using this port.
To unmanage the services, open the Physical Topology of the NE appended to the above error
message, right click on the corresponding network port and select view services.
Unmanage the services and rediscover them. This clears the invalid SNCs from the database.
These invalid SNCs will not affect service creation or service discovery.
PSS-1 MD4H single fiber mode to PSS-32 DWDM-CWDM regen via 11STMM10 or 4DPA4 to PSS-32
4DPA4 service
The PhM does not support these services – either creation of discovery from the network (see
KPL 32832).
Upgrade
Service import/export xml files
Service export files are not supported across PhM releases. If you exported a service to a
xml file from a prior version of PhM, you must reexport the service from the current PhM
version before attempting to import it into the current version.
Regen services after upgrade
After upgrading to PhM 7.0 or later, regen services (back-to-back 11STAR1 regen, or
11STAR1 client/line regen for PSS-1 GBE interop) will appear properly in the PhM,
however, if the services are unmanaged they will fail to discover back into the PhM. The
workaround is to manually delete the OTS cross connects and then try to discover the
service.
Similarly, when deleting a regen service from the PhM, the regen point provisioning is left
untouched.
Depending on where the regen topology lies within a network element, you may need to exclude
certain ports to force the service route over the regen. For example, the thru ports on CWR or
filter cards may need to be excluded to force service routing over the regen point.
EPT Upload
The EMS Reference Guide mentions a feature originally planned for PhM R7.5 called EPT
Upload. This feature has been moved to release 7.5.1 of PhM.
Problems from Release 7.0.50 Build 4 that are resolved in Release 7.5 Build 22 are listed below:
Problems from Release 7.0.2 Build 58 that are resolved in Release 7.0.50 Build 4 are listed below:
Problems from Release 7.0.1 Build 56 that are resolved in Release 7.0.2 Build 58 are listed below:
Problems from Release 7.0 Build 54 that are resolved in Release 7.0.1 Build 56 are listed below:
Problems from Release 7.0CI Build 28 that are resolved in Release 7.0 Build 54 are listed below:
Overview
Purpose
This chapter provides a description and workaround for each problem known to exist in
Alcatel-Lucent 1354 RM-PhM Element Management System (EMS) Release 7.5 Build
22.
Severity classification follows TL 9000 as defined below:
Critical - Critical problems severely affect service, capacity/traffic, billing, and
maintenance capabilities and require immediate corrective action, regardless of time of
day or day of week as viewed by a customer upon discussion with the supplier.
Major - Major problems cause conditions that seriously affect system operation,
maintenance, and administration, etc. and require immediate attention as viewed by a
customer upon discussion with the supplier. The urgency is less than in the critical
situations because of a lesser immediate or impending effect on system performance,
customers, and customer's operation and revenue.
Minor - Other problems that customer does not view as critical or major are considered
minor. Minor problems do not significantly impair the functioning of the system and do
not significantly affect service to the customers. These problems are tolerable in system
use.
32975 Minor Incorrect routing failure messages Don’t rely solely on routing failure
during service creation. Sometimes the messages to determine why a
routing failure message is not service cannot be created.
indicative of the real cause of the Examining the physical topology
routing failure. and port exclusions may help
determine the failure reason more
accurately.
32953 Minor 1830/1696R IOP mid-span meet: If slot number shows as a number
Physical Topology connection between > 128, subtract 128 from the
1830 PSS-32 and 1696R NEs shows number and include the letter “b”
slot number improperly on the 1696R at the end for the proper slot
end. number format.
32883 Minor 1830/1696R IOP mid-span meet: After Delete the 1696R NEs and
fibering a 1830 PSS-32 NE between recreate them. Recreate the
two 1696R NEs, the old external links external links between the 1696Rs
between the 1696R NEs are not and the PSS-32 NE via the
automatically removed in the PhM Physical Topology view.
Topology view and cannot be deleted.
32822 Minor PhM fails to delete a PSS-1 GBE To delete a PSS-1 GBE service
service routed over PSS-32 NE’s. routed over PSS-32 NE's the
Service is left in a partial state. following procedure must be
followed:
1. Disable GCC on the 11STAR1
client ports used by the service
2. Admin down the 11STAR1
client ports used by the service
3. Delete the service.
4. Admin up the11STAR1 client
ports previously put admin down.
5. Enable GCC on the 11STAR1
client ports where it was
previously disabled.
import. The CEVLAN ids are not rediscovered from the network.
being exported and hence the service If the services are deleted they
creation fails upon import. must be recreated using the PhM
service creation wizard or
rediscovered from the network
after restoring them in the network
from NE database backups.
32789 Minor NE cross connects not always removed Manually delete the cross-
when deleting 43STX4 regen service connects from the NE using PhM
from PhM. This could be limited to the Facility Connection window.
NE containing 43STX4 regen point or
could extend to all NE’s along the
service route.
32708 Minor Attempting to delete external topology Manually open the Inventory
connection from LD line port with window for the NE containing the
Raman or EDFA associated, causes LD card and remove the
unexpected NE Inventory window to be Raman/EDFA association from
opened. there.
32707 Minor Service affecting alarm list only shows Open the service details window
alarms on A and Z end NE's. and look at either the working or
protection equipment path trace.
Any alarmed entity is shown in
this view and the Fault window
can be opened on any entity to
view the actual alarms.
32548 Minor Disabling/Deleting a logged in user To disable or delete a NE user that
results in an Unknown error message is currently logged into the NE,
use the WebUI or CLI.
32545 Minor Discovered 1830 PSS-32 appears with Do not use “New NE…” wizard to
EDFA icon in Topology Map view create EDFA NE. Instead, enter
the IP address into the “External
Amp IP Address Out” attribute for
the external Amp Line port in the
Inventory View.
32530 Minor SFTP PM file transfer fails when root In System Settings, File Transfer
is different from "/" tab, set “SFTP Filename Prefix” to
“/” (without the quotes).
32504 Minor ESNCP Protection Type terminology For a PSS-32,
differs from PSS-32 to PSS-1 for MSC “PARTIALLY_PROTECTED” in
the Service Creation Wizard is
used when either “OPSA” or
“ESNCP” protection is desired.
32423 Minor Shelf LED for PSS-1 MD4H not Resynchronize the NE or run a
updated automatically in PhM LED audit operation from the
Fault menu on the Inventory View.
in SDH mode.
27153 Minor PSS-1 lightpath power trace is Use the Inventory window to view
completely blank. OT Tx power.
26973 Minor Shortest path routing not supported for Use port exclusion in the Service
dual line ported OT cards. Creation Wizard to force the route
The PhM service creation algorithm is as desired.
supposed to find and use the shortest
hop path between A and Z end nodes as
the route for the service. With the
introduction of dual line ported cards
(i.e. 11DPGE12 (PSS-1 GBE) and
4DPA4/MD4H), the algorithm will
pick the first route it finds on a either
line port (typically L1) - it should
check both line ports for a valid route
and then pick the shorter one.
25178 Minor PSS-1 to PSS-32 ch deletion may leave Manually set the 11STAR1 line
alarms on 11Star. port out of service.
If you try to delete a service that goes
from PSS1 to PSS1 through the PSS32
you end up with alarms of LOS on the
line side of the corresponding
11STAR1 circuit packs.
22657 Minor Cannot set VOA attenuation in power Use the Inventory View to set the
chart views for SVAC and 4DPA4 VA “Programmed Network Output
ports. Power” on the VA port. The
effect and be seen in the power
chart view after a refresh.
22327 Minor Changing service label causes APS To change the label of a protected
direction/revertive/wait revert to service, first unmanage and
defaults. rediscover the service then set the
service label.
21639 Minor Uploading services with 1 way cross Unmanage all corrupted services
connect can corrupt existing 1696R and rediscover them via service
services upload.
20686 Minor Setting expected power to present Ignore error message about the
power for manual points for OPS- OPSA signal port.
SVAC service gives error message.
18217 Minor FTP server folder not deleted upon Manually delete the FTP server
PhM uninstall. folder creation upon PhM
installation (if user chose the
option to install the FTP server).
17091 Minor PhM redundant servers require During installation, ensure the
identical installation paths. same install path is specified on
both servers.
Troubleshooting
40G regen services
Should problems be encountered with services routed across back-to-back 43STX4 OT cards, the
workaround is to configure the 40G regen client port at the client rate instead of OTU2 rate and
create two point-to-point services instead of a single end-to-end regen service; also note that the
regen client ports should not be connected by a topology link because each service should be
independent with the other.
NE Performance Monitoring
1. Go to Topology view -> Admin -> settings -> System settings -> NTP. Enable the checkbox
“Use this server as the NTP server”.
2. Select the NE, Go to Admin -> NE NTP table
Double- click on the NTP row to see "NTP Details for <NE-Name>" window.
Ensure that the time zone field is not blank.
Click on "Add EMS as NTP Server".
Once the PhM and NE times are synchronized, it may take up to 1 day for the PhM to retrieve
PMs from the NE.
NOTE: Regardless of the timezone setting on a NE, when PM data files are transferring to the
PhM, the bin start times always use GMT and are displayed in the PhM GUI using the time zone
setting on the PhM server.
If not using a NTP server – it is highly recommended that a NTP server be used to synch up time
on both the NE and PhM Server – otherwise, note the following:
• Set time manually on all NE’s and PhM (note the 1 minute difference limitation)
• Set the timezone consistently on the PhM Server and all NE’s. The default timezone on the
NE is UTC - setting the time/date without changing the timezone on the NE to match what is
set on the PhM Server (Windows OS) will result in PM data not being viewable by the PhM.
b. Final 4 bytes = IP address of SNMP agent on PhM server that sent the trap.
c. E.g. An EngineId=0x00001d3b000000a101020304 means that the PhM server that
sent the trap has IP address 1.2.3.4.
SNMP v3 passwords may need to be updated using the following 2 CLI commands to
update passwords for the SNMPv3 default user (v3DefaultUser):
# config admin snmpusers edit v3DefaultUser authpasswd
# config admin snmpusers edit v3DefaultUser privpasswd
1830 NE not discovering in PhM after a warm reset following a change to loopback IP address
After the warm restart following a change to the loopback IP address, the 2 CLI commands
listed above are needed to update passwords for all SNMPv3 users, including the ones for
SNMPv3 default user (v3DefaultUser). This includes the initial loopback IP address
provisioning from its default value. Note that going forward, there is no need to update
passwords when upgrading from R2.0 to a future release. Also note that if loopback IP
address change is followed immediately with clearing database (without also clearing IP
addresses), then there is no need to update SNMPv3 passwords.
The file chooser in a PhM client running on Windows may appear very slow when there are zip
files in the folders being viewed.. You can prevent the file chooser from drilling into the
contents of zip file by executing the command below from the CMD prompt.
C:\> regsvr32 /u %windir%\system32\zipfldr.dll
Note that this command removes the association between the .zip file extension and it’s program,
so .zip files won’t automatically open anymore from the File Explorer (you have to manually
select the program to use with the extension).
4 Installalation
Overview
Purpose
This chapter provides system requirements and installation procedures for the Alcatel-
Lucent 1354 RM-PhM Element Management System (EMS) Release 7.5.
Contents
This chapter contains the following:
• System requirements
• Installation and upgrade instructions.
System requirements
The Alcatel-Lucent 1354 RM-PhM consists of a server and one or more clients. The server
and clients both support Solaris x64, Windows and Red Hat Enterprise Linux. Alcatel-
Lucent recommends Solaris x64 or Red Hat Enterprise Linux for production networks.
It is recommended to configure the EMS server with an Uninterruptible Power Supply
(UPS). If a power failure occurs without a UPS, corruption of the database is possible.
Please refer to “EMS Database Backup and Restore” in Chapter 2 of the Alcatel-Lucent
1354 RM-PhM EMS Reference Guide for restoration procedures. Alcatel-Lucent also
recommends using a RAID 10 disk configuration for robustness.
EMS server sizing guidelines follow. These are based on the number of NEs being managed
by the server, and the number of simultaneously active client users. This assumes a NE has
an average of 3 shelves (or approximately 60 cards). If the average is higher or lower, the
configuration should be adjusted accordingly.
Alcatel-Lucent recommends updating the server with the OS vendor’s most recent patches
before installing the Alcatel-Lucent 1354 RM-PhM EMS.
RAM 8 GB 8 GB 12 GB
* Note: The disk should be set up with 2 partitions: a Swap partition = 2 x physical
memory size, and the rest of the disk in the root partition.
50 NE 100 NE 100 NE
5 clients 10 clients 20 clients
RAM 4 GB 8 GB 8 GB
RAM 1 GB 2 GB
RAM 1 GB 4 GB 8 GB
Disk 34 GB 73 GB 105 GB
Size*
Client upgrades
When a client running older software connects to the upgrade server, the client user
will be presented with an error message indicating the software versions do not
match. The user is then redirected to a web page on the EMS server to download the
new client.
The service must be configured to use the same directory for tftp files that the
1354RM-PHM EMS server is using. You can do this by editing /etc/xinetd.d/tftp and
changing the server_args parameter to be “-s /tftpfiles”.
The service will then need to be enabled using the System-->Services GUI. Go to the
On Demand tab and ensure there that tftp has been selected. Click the Save button.
The tftp client can be added with the following command:
yum install tftp
SFTP
4-18 Alcatel-Lucent - Proprietary 8DG60488AAAA
See notice on first page. Issue 1 MARCH 2010
Installalation Installation and upgrade instructions
Run the setup program and accept the defaults (all categories).
This will install the OpenSSH server and client in an appropiate place.
OpenSSH Configuration
1. Open a command prompt and change to the installation directory (Program
Files\OpenSSH is the default).
2. CD into the bin directory.
3. Use mkgroup to create a group permissions file. For local groups, use the "-l" switch.
For domain groups, use the "-d" switch. For both domain and local, it is best to run
the command twice (remember to use >>, not >). If you use both, make sure to edit
the file to remove any duplicate entires.
mkgroup -l >> ..\etc\group (local groups)
mkgroup -d >> ..\etc\group (domain groups)
4. Use mkpasswd to add authorized users into the passwd file. For local users, use the "-
l" switch. For domain users, use the "-d" switch. For both domain and local, it is best
to run the command twice (remember to use >>, not >). If you use both, make sure to
edit the file to remove any duplicate entires.
mkpasswd -l [-u <username>] >> ..\etc\passwd (local users)
mkpasswd -d [-u <username>] >> ..\etc\passwd (domain users)
NOTE: To add users from a domain that is not the primary domain of the
machine, add the domain name after the user name.
NOTE: Omitting the username switch adds ALL users from the machine or
domain, including service accounts and the Guest account.
5. Start the OpenSSH server.
net start opensshd
6. Test the server. Using a separate machine as the client is best. If you connect but the
connection immediately gets dropped, reboot the machine with the server and try
connecting again.
Overview
Purpose
This chapter provides various miscellaneous information concerning Alcatel-Lucent 1354
RM-PhM Element Management System (EMS).
Contents
This chapter contains the following:
• Technical Assistance
• Accessing and navigating On-Line Customer Support (OLCS) web site
• Other Technical Support Services.
Technical assistance
Overview
Alcatel-Lucent provides the following Technical Support services:
• Remote Technical Support (RTS) – remote technical support to troubleshoot and
resolve system problems.
• On-site Technical Support (OTS) – on-site assistance with operational issues and
remedial maintenance.
• Repair and Replacement (R&R) – technical support services for device
repair/return or parts replacement
• Alcatel-Lucent On-Line Customer Support (OLCS) – online access to information
and services that can help resolve technical support requests.
Note: Technical Support Services are available 24 hours a day, 7 days a week.
For additional information regarding Alcatel-Lucent Worldwide services, refer to the
Alcatel-Lucent website at http://www.alcatel-lucent.com/solutions.
Select the appropriate category:
• Service Providers
• Enterprise
Note: Use the appropriate steps below for the above categories:
Service Providers:
1. Select Service Providers.
2. Select Services.
3. Select Network Support and Maintenance Services located in the
Maintenance section.
Note: An overview of services provided is displayed. If more detailed
information on a particular category is needed, then select the appropriate
information from the top tabs displayed.
Enterprises:
1. Select Enterprises.
2. Under the Evaluate selection at the bottom of the page, select Products
and Services.
Technical support
Many of our customers have established their own support procedures. These procedures
usually involve escalation within their own companies. However, some instances may
require additional assistance from Alcatel-Lucent. Alcatel-Lucent has been and continues
to be committed to providing excellence in technical support for its products and services.
Therefore, we provide a hierarchical support structure ready and available to solve any
Alcatel-Lucent product technical issue. When additional assistance is required, the
Alcatel-Lucent Welcome Center is the first point of contact. An Alcatel-Lucent Welcome
Center operator can direct the request to engineers that are highly trained and skilled in
resolving issues, involving Alcatel-Lucent products. Technical assistance is available 24
hours a day, 7 days a week.
By using the Alcatel-Lucent Welcome Center as the entry point for Alcatel-
Lucent support, customers will be assured of a timely and effective technical
support service.
Overview
On-Line Customer Support (OLCS) is the Customer Support web site for our customers’
technical support needs. This customer web access tool provides an easy method to
access data about Alcatel-Lucent products using the World Wide Web. A customer must
first request access to this web site to gain access to the following customer support
features:
• Ask AL Knowledgebase
• Customer Assistance Request Entry System (CARES)
• Data Drop Box
• Documentation
• Downloads
• Alcatel-Lucent Alerts
• Product Change Notices
• RMA (Repair and Exchange)
Ask AL knowledgebase
The Ask AL Knowledgebase web interface feature connects you to the Knowledge
Management solutions database. The Ask AL Knowledgebase feature lets you search for
solutions by using natural language queries. Many products have an extensive set of
Solutions available. Solutions are created by technicians to provide customers with a
method to resolve issues without calling for assistance. Solutions are displayed, showing
the percentage weight or percent match, based on search criteria. Searches can be
performed on all products that are entitled, through the level of service contract customer
has for RTS services.
CARES
The CARES web interface feature makes it easy for you to submit an Assistance Request
(AR), subscribe to AR Notifications (be notified when an AR is updated), and view all
the customer ARs. The CARES feature lets you open an AR for low severity issues or
questions. Any high severity issue should be called into CTAM. Users can stay informed
about their ARs by using the flexible AR Notification subscriptions. Users can choose a
method for receiving updates: email, text messaging messages, or none. Users can choose
when updates are wanted (when the state of the AR changes, any update to the
investigation field occurs, or any time any text field is modified). Users can log into the
OLCS web site and view ARs 24 hours a day, 7 days a week.
the actual documents at the Customer Information Center (CIC) web site. The following
is a list of possible documents that are available from this site:
– Administration Guide
– Applications Planning Guide (APG)/Applications Planning and Ordering Guide
(APOG)
– Getting Started Guide
– Installation Manual (IM)/Installation Guide (IG)
– Modification Implementation Procedure (MIP)
– User Guide
– Alarm Messaging and Trouble Clearing Guide (AMTCG)
– Framework User Guide
– Graphical User Interface (GUI) Guide
– Maintenance Guide, Provisioning Guide
– User Operations Guide (UOG)
• Technical Notes
This section contains documents that are specific to the product and are technical in
nature. Most of these documents will provide information in product data sheets or white
papers, which are technical documents that explain the operation of a particular part of
the system. The following documents are available in this section:
– Change Notice (CN)
– Ethernet Management Guide
– Method of Procedure (MOP)
– Planning Guide
– Service Assurance Guide
– Engineering Change Procedure (ECP)
– Feature Contents
– Operations Interworking (OI) Guide
– Screen Help
– White Papers
These documents will vary from product to product.
• Release Information
This section contains documents that are specific to the release of a product. The
following documents are available in this section:
– Acceptance Documents
– Software Release Descriptions (SRD)
– Specific SRD sections
– White Papers (release specific)
– Software Compatibility
– Upgrade Paths
Downloads
Alcatel-Lucent alerts
The Alcatel-Lucent Alerts tool is a subscription-based tool that provides the same
information that our Product Notifications (PNs) did previously provide. This new
method of communication is a vehicle to share product and support issues that are of
informational, maintenance, or preventive nature. Alcatel-Lucent Alerts contain detailed
text descriptions and urgency of Alcatel-Lucent product issues that need to be quickly
communicated to customers after the deployment of a release or product.
Use the OLCS help desk number for OLC access problems, registration
questions, password resets, navigation questions, etc.
Ask AL knowledgebase
The Ask AL web page can be accessed from the left column on the Customer Support
homepage (unless you changed the view), from the “Technical Support” section in the
center of the page, or from the “My Bookmarks” section (if it was added there). Once at
the Ask AL Knowledgebase web page, enter a question or phrase using natural language,
click the check boxes for only the products that should be searched; otherwise, all
products checked will be searched. The results that return show a percentage weight or
percent match based on the search criteria. To refine a search, add more details to the
question or phrase and answer the other questions displayed. Once you find a solution of
interest, select that solution, and the complete solution will display.
Many of the solutions are based on generated ARs or Known Problems from the SRD. To
provide quality information, solutions go through a review process before being posted.
Content can grow daily as solutions move through the review cycle.
CARES
CARES ARs are accessed from the left column on the Customer Support homepage
(unless this view was changed), under the “Technical Support” section in the center of
the page, from the “My Bookmarks” section (if CARES was added there), or from the
Quick Link section “CARES Assistance Requests,” at the bottom of the Customer
Support homepage. Product Notifications and Solutions can also be selected in this
section. These are both legacy tools. The new tools, Alcatel-Lucent Alerts and Ask AL
Knowledgebase, are discussed in other sections of this document.
When you select CARES, a general web page displays. From that page, a particular
function can be selected from the left column. To provide more information on the
selected tool, select “More” from the center column.
ARs can be viewed (using “Find an AR” or “Advanced query”), created (using “Create
an AR”), or used to report a warranty defect (using “Report a warranty defect”). The
CARES web interface has features that keep you informed about the progress of ARs.
With the flexible AR Notification subscriptions, CARES can email or send text messages
on a variety of activities regarding an AR. A notification is sent when the AR state is
changed to Created, Resolved, Closed, or Pending Customer Action. Other conditions
that generate notifications are if the following fields are updated: Investigation, Short
Description, Current Summary, Description, and Resolution. You can set up (subscribe),
remove (unsubscribe), or change these conditions at any time.
Alcatel-Lucent technician will be notified when the file has been sent. Click the
“Download a file” button from the Data Drop Box if the Alcatel-Lucent technician has
sent a file to be downloaded. These files will remain on the site for 7 days.
Documentation
You can access documentation by selecting a product from the “My Products” area.
Alternatively, documentation can also be accessed from the left column on the Customer
Support home page (unless this view has been changed), from the “Technical Support”
section in the center of the page, or from the “My Bookmarks” section (if Documentation
has been added there). If accessing Documentation by means other than the “My
Products” area, choose the product whose documentation you wish to access by selecting
the product from the alphabetical listing or the category list.
Once you are on the product web page, select “Manuals and Guides” from the list under
the “Documentation and downloads” section. The “Manuals and Guides” link brings you
to the Library of Manuals and Guides for the product you have chosen. The document
links bring you to the document stored in the Alcatel-Lucent Customer Information
Center (CIC) web site or to another OLCS webpage that contains the product
documentation.
Within the “Documentation and Downloads” area, the “Technical Notes” link brings you
to a web page which contains documents that are not release specific and are technical in
nature.
Also, within the “Documentation and Downloads” area, the Release Information link
brings you to a Library of Release Notes web page that contains documents which are
release specific and are listed by release. Click on these links to download or open a PDF
file.
Downloads
Important! This may not apply to all products.
You can access downloads by selecting a product from the “My Products” section.
Downloads can also be accessed from the left column on the Customer Support
homepage (unless this view has been changed), from the “Technical Support” section in
the center of the page, or from the “My Bookmarks” section (if Downloads was added
there). If accessing Downloads by means other than the “My Products” area, choose the
product whose Downloads you wish to access by selecting the product from the
alphabetical listing or the category list.
Once you are on the product web page, click the “Downloads: Electronic Delivery” link
from the list under the “Documentation and Downloads” area. Select the appropriate
release to be downloaded from the drop-down list, and click “Next.” Select the file to be
downloaded and click “Next.” On the next web page, enter the path where the file should
be downloadede and click “Download.”
Alcatel-Lucent Alerts
You can access Alcatel-Lucent Alerts from the left column on the Customer Support
homepage (unless this view has been changed), from the “Technical Support” section in
the center of the page, or from the “My Bookmarks” section (if Alcatel-Lucent Alerts is
added there).
Once you are on the Alcatel-Lucent Alerts web page, a list of products are displayed.
Click on a product to see a list of Alerts for that product. Alternatively, use the “Enter the
number of the Alert” field to find a specific Alert, or use the text search to search for
Alerts with certain words.
To subscribe to Alcatel-Lucent Alerts, click the “Alerts Subscription Page” link. Once at
the “Alcatel-Lucent Alerts Subscription” page, fill out the form and choose the product
whose alerts you would like to subscribe to.
You have the option to click “Modify Subscription” or “Cancel Subscription.” Modify
Subscription allows you to modify the Urgency, Type, and/or Products selected. “Cancel
Subscription” will stop future Alcatel-Lucent Alerts email messages.
Once on the RMA web page, a table with contact information is displayed. Use the
contact information provided or choose to fill in the online RMA request form at the
bottom of that web page.