OCTOBER 28, 2010

BLACK CANYON CONVENTION CENTER

A premiere Attendance By Registration ONLY event

Red Kettle Day - Realtors® open

their hearts

ActiveKEY Rollout Exchange Events

October 4—8

Search RPR through the

flexmls Dashboard!
 people
03 message from the CEO - Bob Bemis

04 President’s Column - Duane Washkowiak

11 Staff Spotlight - Sue Tasso

in this issue 16 Certified Title Trainer - Scott Schwartzman

17 Who Knew? - Michael Novotny

05 STAT - your monthly

compliance
statistics newsletter

9 Photo Requirement Rule Demystified

06 Pet Food Drive - Feed

abandoned pets
products
07 ActiveKEY Exchange 15 RPR is here and available in your flexmls
Dashboard!
Events announced

08 Red Kettle Day needs

mls
volunteers 10 flexmls - What’s NEW?

12 frankANSWERS is one
year old and answers
the tough questions training
20 ARMLS instructors offer CE Credit classes at
LEARNaTHON
19 LEARNaTHON
a premiere education
event
Editor - Chris Heagerty

Publisher / Graphics and Design - Lynn Boyd

communication@armls.com

WAVE is a bimonthly publication of ARMLS® dedicated to

communication and outreach to its stakeholders.
message from the CEO

What keeps me up at night?

Bob Bemis,
Recently and independently, researchers, consultants, and ARMLS CEO
staff asked me what future role ARMLS® should play in sup-
porting our Subscribers. Soon ARMLS will be rolling out some new initiatives:

RPR – The Realtors Property Resource™, is an online aggregation of every piece of informa-
tion available from every possible source, about every property in the country.

Data Sharing with Tucson – ARMLS and TARMLS® have inked an agreement to
allow Subscribers of each system to search listings of the other through their local flexmls
system.

Both underscore a role change for MLS in general, and ARMLS specifically. The MLS is evolv-
ing. Originally, it existed as a local data repository, and facilitated the transaction through
offers of cooperation and compensation. Today, it has a strong marketing role as well, plac-
ing a wider variety of tools and capabilities in Agent hands, keeping them at parity with con-
sumer services on national websites.

But how far should an MLS go before it starts to trespass on competing interests (the Broker,
state or local REALTOR® Associations or third-party vendors trying to remain viable in a
fiercely competitive market) that also serve Agents? Should ARMLS embrace a mandate to
put as many products into Agents’ hands as possible, without regard to quality or relevance?
Since all products cost money, charging all through the ARMLS subscription fee, for services
used only by a few, is not fair or equitable. Yet restricting Agent access to products denies
them the broadest spectrum of choices. It’s a fine line between being proactive and profli-
gate.

What keeps me up at night is balancing ARMLS’s ever changing role with Subscriber needs
and the budget. Our Board of Directors wrestles with the same issues. They make decisions
that guide me and ARMLS staff about purpose and direction. With their guidance and input
from you, we continue to make progress. As I do often, I solicit your input. If we could
change one thing about ARMLS, to make it serve you better, what would that be? Sugges-
tions are welcome at Bob.Bemis@ARMLS.com.

Tell me, and maybe I’ll sleep better tonight knowing we are responding to your requests.

WAVE - the ARMLS magazine October / November 2010 3

 President’s Column
ARMLS Retrospective in 2010

My service as President of the ARMLS Board of Directors will come to a close

soon. In looking back, I am honored and proud of what ARMLS volunteers,
leadership and staff have accomplished together on behalf of our Subscrib-
ers. This year has passed quickly but very productively. A brief recap is in
order:

Inking an agreement with the Realtors Property Resource™ (RPR) and

ARMLS® President,
rolling it out to Subscribers (October 5) Duane Washkowiak
Duane Washkowiak
President
Data share agreement with Tucson’s Multiple Listing Service
Rework of Rules after the 1st year review
Roll out of the new ActiveKEY
Extend Helpdesk hours to Saturdays
Offer training at three of the ARMLS Support Centers
New Products: Listingbook, ListHub, Buyer Acquire and Goomzee: Mobile MLS (soon)
New VOW and IDX processes
Many changes, improvements and upgrades to flexmls
New Appeals Process
Better integration of MLS data with zipForm®
Greater Subscriber outreach through Broker and Subscriber meetings around the Valley
New ARMLS.com website
STAT, a new statistical monthly newsletter
TECHNOPALOOZA 2010 drew over 1,000 attendees
LEARNaTHON – October 28th will be a huge education event
ARMLS Core classes now eligible for CE credit

None of these items would have been done without the individuals, volunteers and staff, who spent count-
less hours to make them happen. They deserve so much credit and thanks from all of us. Other initiatives
begun during my presidency will come to fruition after I am gone. I have every confidence in the dedica-
tion, passion and competency of the volunteers, leadership and staff who will carry these initiatives to frui-
tion.

The MLS landscape is ever-changing and is a critical part of what we each do to service our clients. I en-
courage each of you to get involved in some manner at your local Association or in one of our committees
and be a part of the solutions for the future.

Regards,
Duane Washkowiak, your 2010 ARMLS President
4 WAVE - the ARMLS magazine October / November 2010
 September 17, 2010
“ARMLS PPI” is a trademark of
Arizona Regional MLS.

The ARMLS Pending Price Index™

The ARMLS Pending Price Index™ is a predictive tool unique to ARMLS. It predicts the Average Sales Price and
Median Price four months into the future based on the pending inventory in the Arizona Regional Multiple Listing
System.

The Median Price according to the ARMLS PPI should remain relatively flat from August to September at
$120,000. Current pending prices predict that the Median Price will rise to $126,000 in October only to fall again
to $120,000 in November, and drop 8.3% in December to $110,000. The predictive value decreases the further
into the future it goes, so the discouraging December figure, which is not based on enough sample data to be
statistically significant, should have a reprieve as more pendings are added through the fourth quarter. However,
an optimistic flourish at year’s end does not appear likely.

The Average Sales Price follows a similar pattern. ARMLS PPI predicts that September and October Average Price
to be very close to August at $164,100 and $164, 800 respectively, with a rise in November to $166, 700.
December’s prediction is a drop of 9.5% to $150,800. As with the Median Price, the December prediction is less
accurate since the pool of pending data is much smaller four months out.

In general, optimism generated through gradual market gains over the last twelve months is dampened by
predictions in the fourth quarter. Nationally the Pending Home Sales Index* indicated that pending prices rose in
the west 11.6% in July, which is 17.6% below the same figure for 2009. The patterns in 2009 and 2010 are
characterized by bursts of optimism and doses of disappointment, typical of recovering markets that adjust and
reinvent themselves.

5
© 2010 ARMLS, may be reprinted with proper attribution.

To learn how you can help, go to http://www.lostourhome.org/how-
you-can-help/ or call 602-230-HELP(4357). Lost Our Home is a res-
cue resource for real estate agents who discover cats and dogs
abandoned on their properties.
PET FOOD DRIVE
ARMLS Support Center: Phoenix
5033 N. 19th Ave. Suite 113
Phoenix, AZ 85015
Mon – Friday 8:30 – 5:00
ARMLS Support Center: SE Valley
1363 S. Vineyard
Mesa, AZ 85210
Mon – Friday 8:30 – 5:00
ARMLS Support Center: Scottsdale
7600 E. Redfield Rd. Suite 170
Scottsdale, AZ 85260
Mon – Friday 8:30 – 5:00
A shocking number of dogs and cats have
been rescued from local properties where
their owners have abandoned them, leaving
them to starve to death.
The Lost Our Home Pet Foundation Food
Bank that feeds these rescued pets is
empty.
Your donation of food and supplies will help
to save the lives of these homeless pets.
Get involved. Get your kids involved. Get
your kids’ friends involved. Let’s get these
puppies fed!
Grab a bag of dog food the next time you go
grocery shopping. Empty your pantry of
Miss Kitty’s rejects.
Let’s help these unfortunate animals. Their
owners didn’t care, but we do.
 Wet or dry dog and cat food
DONATION LOCATIONS
of any type
ARMLS Main Office : Tempe
130 S. Priest Dr. Suite 101  Pet toys
Tempe, AZ 85281
Mon – Friday 8:30 – 5:00  Cat Litter/litter pans
ARMLS Support Center: Glendale
17235 N. 75th Ave. Suite E-160  Water or food dishes
Glendale, AZ 85308
Mon – Friday 8:30 – 5:00
Scottsdale Area Association of REALTORS® This is an ongoing project with no
4221 N. Scottsdale Rd. end date.
Scottsdale, AZ 85251
Phone: 480-945-2651
Mon – Friday 8:00 -5:00 EXCEPT Tuesday
which is 9:00 – 5:00 ®
 The events will be held in four locations across the Valley. Sub-
scribers, based on the first four letters of their last name, are
assigned a specific time at the location closest to them to ex-
change their key.

To get your new ActiveKEY you will need to:

1. Bring your DisplayKEY PLUS cradle
2. Bring a government issued photo ID
3. Allow up to 1 hour to receive your ActiveKEY
The locations and the dates are as follows:

SE Valley Event Site - Monday, October 4th – Friday, October 8th

Mesa Convention Center
The event will be in Bldg C except on Wednesday, Oct 6, when the event will be in Bldg B
201 N Center St.
Mesa, AZ 85201
Click to learn your designated appointment at this location.

Scottsdale Event Site – Monday, October 4th – Thursday, October 7th

Monterra at Westworld
16601 N. Pima Rd
Scottsdale, AZ 85260
Click to learn your designated appointment at this location.

Phoenix Event Site – Monday, October 4th – Wednesday**, October 6th

**Wednesday will be a half day
Pointe Hilton Tapatio Cliffs Resort
Event Room - Highland Center
11111 North 7th St
Phoenix, AZ 85020
Click to learn your designated appointment at this location.

Glendale Event Site – Monday, October 4th – Wednesday**, October 6th

**Wednesday will be a half day
University Of Phoenix Stadium
Parking Map
Event Room - Azsta Grand
1 Cardinals Dr
Glendale, AZ 85305
Click to learn your designated appointment at this location.

Key holders may still exchange their Display KEY for an Active KEY at any of the ARMLS Support Centers on a first
come, first serve basis.
 Red Kettle Day

On Saturday, December 4th, Red Kettle Day,

Realtors® and Realtor organizations will open
their hearts to support the Salvation Army.

Red Kettle collections of the Salvation Army at sites and retailers all over the Valley are a holi-
day tradition. The funds collected during the season account for a significant amount of the
funding for Salvation Army centers, programs and activities throughout the year. What many
don’t know is that those sites are manned by a blend of volunteers and paid bell ringers. On
one Saturday this season, Red Kettle Day, the Army invites the real estate community to staff
their kettles with a 100% volunteer force. In addition to saving the cost of paid bell ringers that
day, volunteers traditionally collect more money than paid ringers, because of the fun, creativ-
ity and passion they bring to the effort.

Red Kettle Day momentum began with the Realtor organizations: Southeast Valley Association
of REALTORS®, Phoenix Association of REALTORS®, West Maricopa Association of REALTORS®,
Scottsdale Area Association of REALTORS®, and ARMLS®, each of which will field a team of bell
ringers. But the greater thrust will come from Realtors, members of those Associations, who
adopt a site and solicit volunteers from their offices.

Right now the Salvation Army needs Team Leaders from the real estate community to organize
teams for specific locations. The effort is BIG, aiming at three hundred locations with 100% vol-
unteers. Giving back to the community is ingrained in the Realtor persona. This year let’s make
a collective effort and channel Realtor compassion into a real bell ringer!

Red Kettle Day INFORMATION and FAQ.

How to Have a Successful Red Kettle Day.

Red Kettle Host Form.

8 WAVE - the ARMLS magazine October / November 2010

 Photo Requirement Rule Demystified
Recently the rule that requires all Residential for Sale listings have at least one photo of the
exterior of the home was updated to better describe the requirements of the rule. The up-
dated full text of the rule is as follows and the updates are highlighted:

8.24 PHOTO REQUIREMENTS. Unless specifically directed otherwise in writing by the Seller,
each property filed with ARMLS in Property Class 1 (Residential For Sale) must have a mini-
mum of one main photo of the exterior of the property attached to the Listing and submitted
by the Listing Subscriber or Subscriber's contractor. This main photo is defined as the street
view of the front elevation of the dwelling which incorporates a substantial portion of the en-
tire dwelling. This main exterior photo must be attached to the Listing within four (4) days of
the Listing being filed with ARMLS. This main exterior photo must remain with the Listing
throughout its life regardless of any status changes and may not be removed by the Listing
Subscriber or Subscribers contractors under any circumstances. This main exterior photo does
not have to be the primary photo attached to the listing unless it is the sole photo attached to
the listing.

Key points to keep in mind in order to maintain your compliance with the rule:

ONLY Residential For Sale listings must comply with the rule.
The required photo must be of the front view of the residence.
An apartment, condo or high-rise complex may have a photo of the outside of the unit or of the building in which
the unit resides.
The photo does not have to be the primary photo (i.e. the photo that is on the front of the listing) unless it is the
only photo attached to the listing.
DO NOT use another listing’s photos without permission from that Listing Agent or Broker.
One photo that meets the requirements of this rule must remain on the listing even if the listing is off market.
The photo must be uploaded within 4 days of the listing being activated in the MLS, unless otherwise instructed
by the property owner, in writing, to delay the upload of photos until a certain date or to not upload them at all.
WAVE - the ARMLS magazine October / November 2010 9
 In the last issue of WAVE, I promised more flexmls changes. Here is an update on what we
have been doing.
In late August we added fields
for Property Access Codes.
These fields will make it easier
for listing Agents to enter this
important showing informa-
tion, and for other Agents to
quickly locate the information
they need when showing a
property. At the same time
we introduced the new DND2
label for certain fields, as well
as the additions of the new
Semi-Private Remarks field.
Click here for more informa-
tion on these changes.
In anticipation of the revised
Fannie Mae guidelines, the
1004MC report in flexmls
was updated in August. Ac-
tive listing counts for the
various timeframes on the
report are now in line with
Fannie Mae’s requirements.
You can find out more about
the 1004MC report as well
as how the Active listing
count is defined here.
10 WAVE - the ARMLS magazine October / November 2010
Also released in August were
While the effects will not
new Seller options for how their
be immediately seen,
listed property will display on the
flexmls® Web will now
internet via Internet Data Ex-
expire unread email
change (IDX) and Virtual Office
events if the recipient
Websites (VOWs). It is the
has not viewed their
Seller’s choice whether or not an
emailed listings for 90
Automated Valuation Model
days. The first expira-
(AVM) can be displayed along
tions will take place in
with their property listing. It is
November. Click here
also the Seller’s choice to allow
for details.
visitors to a website to post com-
ments about their property.
More information on this and As always, be on the
other related items can be found lookout for our flexAlert
here.
emails. They are our
primary method for no-
Some other recent minor changes you tifying our members of
may have not noticed include the addition u p co mi n g sy st e m
of Property Type to the Address and Mul-
changes. The items
tiple Address Searches. We also added a
shown here are not all
field in the FHA Closing Cost Estimator for
we have been changing.
Subscribers to add the Upfront MIP/PMI.
Scheduled for release around October 1, a If you think you may
password change deferment allowing you have missed one of our
to skip your regularly scheduled flexmls updates, previous flex-
password changes for up to five days.
Alerts are archived on
ARMLS.com under the
NEWS heading.
ARMLS® Staff Spotlight
SUE TASSO
Customer Support Representative
Sue Tasso joined ARMLS in 2008. Along with her great people handling skills, she brought a grasp
of the real estate business and the challenges that Subscribers face.

As a Customer Support Representative, Sue is a natural. Drawing from

her experience as an escrow assistant and a Realtor®, she instinctively hones in on Subscribers’
needs, sometimes before they do. If you have called the ARMLS Helpdesk in the last two years,
chances are you have spoken to Sue. The motto “Work With Me People” hangs over her desk.
Eavesdropping outside her office you can’t miss her expansive voice getting down to business and
befriending callers.

Before real estate Sue had her own site clearing and tree removal business. In 1997, her company
(Marchand Co. of AZ) was cited in Arizona Business Gazette, where she was described as “Woman
blazes trail – with a chain saw.”

The Helpdesk feeds Sue’s intrigue with people. A self-proclaimed “good visitor,”
she truly enjoys working with all kinds of Subscribers, including old colleagues from her Realtor days.
Sue is a creative thinker with high energy and a great sense of humor. You can always count on a
good laugh when you are around her.

In college Sue majored in graphic design.

She is a devoted mom to teenage daughter,
Carson, and is very close to her own mom.
One of her favorite places is Prescott where
she heads whenever she can. Someday she
expects to travel Europe.

Click on the video to watch Sue in action.

Contributor - Chris Heagerty, Director –Communication,

Sue Tasso Professional and Business Development
 SPOUSES SHARING SUPRA KEYS

I was told that I cannot use my spouse’s Supra

key. We are both Realtors® and members of
ARMLS, so we only need one key, right? H. G.,
Phoenix

In a word, Nope.
Everyone must have their own key. It does not
matter if it is a spouse, fellow Realtor, Broker,
friend, or neighbor. The ARMLS Rules, and Supra
Key Lease both point to suspension of key service
and monetary fines for key sharing.
The tips that I hear most often to keep yourself
out of trouble are to never share your key, never
write your pin code on your key, and never send
someone else to ARMLS to get/replace your key.

SHORT SALES IN SEARCH RESULTS

Frank, my buyers are tired of looking at short sales mixed in with the listings I send them. What can I do to get
rid of them and keep my clients happy? A.D. , Tempe

Just as you can search specifically for Short Sales, you can also search to specifically omit them. Using the Special
Listing Conditions field, select Short Sale Approval Required. Then click on the little “or” link next to the selec-
tion. Doing so will change the “or” to a “not” for the Short Sale selection. Now, any listings marked with that
item will be removed from your search results. Pretty slick, eh? That little nugget will work for just about any
field you can search.
CLASS SEATING FOR SERIOUS STUDENTS

I hear that ARMLS is planning a big daylong educational event in late October. I missed out on some
classes that I wanted to attend at your TECHNOPALOOZA event in April because you let way too
many people just show up on a first come, first served basis. How do I make sure I get a seat in the
sessions I want this time? P.O., Glendale

TECHNOPALOOZA was a painful “success”. Subscribers came out of the woodwork to attend in un-
heard of numbers - triple the previous year’s attendance. We were stunned. LEARNaTHON, sched-
uled for October 28 (and highly promoted in this issue of WAVE) is an ATTENDANCE BY REGISTRATION
ONLY event. Seating IS limited - yes, REALLY! If you want to attend, then get yourself to the registra-
tion site, pay your $20 for admission and then register for each class that you want to attend. All
classes are included in your admission fee! In order to protect the students who register, we will not
be accommodating walk-ins. This should preclude the standing room only conditions that happened
last time. Our war cry: “Respect the Registrant!”

STOP MAKING CHANGES!

LET THE DEFAULT ALONE AND LET THE AGENTS PUT IN DATES 6 MONTHS BACK IF THEY
WANT. QUIT, QUIT, QUIT MAKING CHANGES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LEAVE IT ALONE. BACK
OFF OF YOUR TECHNOLOGY - IT STINKS

STOP with trying to improve on FLEX - YOU CAN'T NO MATTER HOW HARD YOU TRY. why dont you
just leave this alone and let us go back to TEMPO until you figure things out….Will there ever come
a time when you are FIRED.

With all the changes, additions, corrections, meetings, training classes, day after day after day after
day after day ----Enough is ENOUGH - TAKE A LONG VACATION J.C., Scottsdale

Wow. Where do I start? ARMLS and your Board of Directors remain committed to delivering valuable,
updated technology to our Subscribers, most of whom expect and desire for us to do so. Additionally,
Committees and Task Forces comprised of volunteer peers and leaders in your real estate community
invest countless hours reviewing and recommending system changes. Updates are vital to keep
flexmls (your MLS software) in line with the market as it changes. The goal is to keep our Subscribers
informed and equipped with the latest tools to remain relevant to the real estate transaction. Please
read the President’s Column in this issue where Duane Washkowiak points to “Many changes, im-
provements and upgrades to flexmls” as an accomplishment on behalf of ARMLS Subscribers.
We will also proudly continue to offer meeting opportunities and training classes for those Subscrib-
ers who are happy to participate and build their technology skills. A recent FACEBOOK posting from a
Subscriber said it succinctly: Thanks for ALL the updates and classes. There is so much to stay on top
of in this market.

WAVE - the ARMLS magazine October / November 2010 13

The 14th Annual Scottsdale Area
Association of Realtors Expo

SAAR did it again!

EXPO 14 in July at the JW Marriot Desert Ridge

was a phenomenal success. Their new format
came complete with 80+ exhibitors, educational
mini-sessions, a social media corner, an ARMLS
ActiveKEY exchange— all capped off by a super
-sized Happy Hour and great networking.

“We wanted something that would be more

engaging, more toward the end of their (the
agents) day, and make it flexible for them,”
said Micki Lang, Assistant Executive Officer of
SAAR, on the new direction.

The grand ballroom transformed into a laby-

rinth of booths with title companies, local gov-
ernments, SAAR committees, builders, inspec-
tion companies, real estate groups and technol-
ogy providers. Mini-session classrooms were
located in the flanks with topics that included
flexmls, List Hub, IMAPP, ARMLS updates and
The Cromford Report.

Approximately 600 agents attended the EXPO.

Contributor - James Marcus, Writer –Communications Specialist

RPR arrives Tuesday, October 5th
It’s FREE & it’s FABULOUS!

Realtors Property Resource™ (RPR) is NAR’s national property centric database which central-
izes in one place all property information associated with every property parcel in the entire
country. . . for the exclusive use of Realtors®.

This takes you to the RPR site where you sign up using your last name and your NRDS#.
You can find your NRDS# on your REALTOR Card, on your REALTOR Magazine mailing label, or
click on the Where can I find my NRDS#? link (as shown in the screen shot below) and RPR
will email it to you.

RPR training is available at the ARMLS Training Facility in Tempe. In October, there are 13 one
hour classes and 4 live Webinars for off-site learning. Just go to ARMLS.com and go to the
Training and Events tab to sign up. Or click here to go to the Webinar page.

WAVE - the ARMLS magazine October / November 2010 15

 TITLE REP CERTIFIED TRAINER SPOTLIGHT

Scott Schwartzman
ARMLS® values the partnerships we have with a select group of title company
representatives who are certified to train Subscribers on flexmls® Web .

Scott Schwartzman: Account Manager and People-Person

Extraordinaire
Scott Schwartzman, a self-proclaimed people person, is Senior Account Manager at DHI Title
Agency. Helping Realtors grow their business, and indirectly assisting Buyers achieve the
American Dream for him is very fulfilling. “There is satisfaction in knowing that I’m helping
Realtors utilize the tools they have to do their jobs more efficiently.” Scott’s job draws from
this conviction, which fuels his sense of purpose as he develops relationships. “I consider most
of my clients friends too--that’s a bonus. It’s all about building relationships,” says Scott.

“I consider most of my clients Scott started in the title industry as an

friends too - that’s a bonus.”
escrow officer twenty three years ago. He
had a marketing bent early on with cus-
tomer service at its core. His promotion
to Senior Account Manager was the obvi-
ous next step.

A former Army brat and devout Yankees

fan, Scott enjoys spending time gardening
and being outdoors. His passion is family
and friends. “Honestly, at the end of the
day, they are what is important.”

ARMLS appreciates the quality training

that Scott brings to the ARMLS Certified
Trainer program. Scott can be reached at
sschwartzman@dhititle.com
or 623-878-8600

Scott Schwartzman

16 WAVE - the ARMLS magazine October / November 2010

Contributor - Marcy Rich, Education and Technology Professional

WHO KNEW?
Discovering the other side of someone you thought you knew...
Michael Novotny

Michael Novotny, current Treasurer of the ARMLS®

Board of Directors and soon to be President-Elect for 2010-2011,
is the ultimate “accidental Realtor®.” His circuitous career route
began his sophomore year when he dropped out of college in the
sixties to address social issues of the day. After a hiatus, Michael
went back to college in his early thirties to finish his degree, fi-
nanced along the way by his various businesses. An acquaintance
in his office building suggested that he get a real estate license to
use for investing. There the seed was planted, and it hasn’t
stopped growing.
Baby Michael - future Corvette owner
Michael is a multi-faceted residential practitioner whose firm
specializes in residential leasing, property management and inves-
tor sales. The activism of his twenties came full circle as Michael lent his passion and leadership to the profession.

In 1989, against the backdrop of the Resolution Trust Corporation and a previous real estate bubble burst, Scotts-
dale and other Valley cities began looking at taxing rental properties as a new revenue source. Michael formed an
ad hoc committee to help bring real estate firms into compliance with municipal tax codes. As a member of SAAR,
Michael knew that very little support was offered to rental and property management specialists, and so the Resi-
dential Tax Task Force ultimately become SAAR’s Residential Leasing and Property Managers Committee. Over
the next ten years, Michael applied his time and talents to developing and presenting continuing education pro-
grams for property managers.

Leadership within various Realtor organizations has been a natural for Michael. He served on the SAAR
Board of Directors for nine years, including President in 2003. Now, beginning his third and final 3-year term on
the ARMLS Board, Michael serves on the ARMLS Executive Committee. His task force work, which includes past
task forces that chose our tax vendor (IMAPP) and flexmls, will continue. He has already logged over twenty years
of volunteerism on behalf of Valley Realtors. Not bad for a guy who became a Realtor by accident.

Michael lives with his wife Linda in Scottsdale. Most of his other interests start with the letter C: Corvettes
(he’s owned 12), cigars, cognac, and comic book collecting. (He attends the San Diego Comic-Con annually.) An
undisputed ARMLS “heavy weight”, he is a gym rat, and at 64, he can still squat 275 pounds.

Contributor - Chris Heagerty, Director –Communication, WAVE - the ARMLS magazine October / November 2010 17
Professional and Business Development
flexmls® Web Tutorials Add Four New Videos

ARMLS® maintains a library of Tutorials inside flexmls. These “down and dirty” videos, ranging from
one to 10 minutes, target many functions in flexmls. Their goal is to painlessly boost Subscriber
proficiency through short, easy demonstrations.

You can access the flexmls tutorials by first clicking on Help on the top
right of your dashboard. Then click on the User Guides tab and then se-
lect flexmls tutorials.

The four new video releases address the following topics:

Change Statuses - clarify the mandates and step-by-step procedures surrounding keeping your
listing status current: active, pending, AWC, cancelled and temporarily off. Invest only 6
minutes watching this video.

Photo Upload – cover the photo uploads from camera to computer, from email to computer
and finally, adding photos to flexmls. Three 3 minute videos cover all.
Click any Image to see more details. Be sure to REGISTER. Walk-ins CANNOT BE ACCOMMODATED.
Click any Image to see more details. Be sure to REGISTER. Walk-ins CANNOT BE ACCOMMODATED.
Click any Image to see more details. Be sure to REGISTER. Walk-ins CANNOT BE ACCOMMODATED.
Click any Image to see more details. Be sure to REGISTER. Walk-ins CANNOT BE ACCOMMODATED.
Click any Image to see more details. Be sure to REGISTER. Walk-ins CANNOT BE ACCOMMODATED.
Food and refreshments are included with your $20 Parking is FREE and plentiful. Click the map for a
admission fee. Click image to see in PDF format. close-up in PDF format.
In the December / January 2011
issue of WAVE, watch for:

Consumer Confidence

MLS and Mortgage Fraud

Project “We Remember”