1.

REFERENCES:

a. Philippine National Police Operational Procedures dtd March 2010

b. PNP Standard Operating Procedures Number ODIDM-2011-008
Re: Conduct of Crime Scene Investigation
c. Philippine National Police Investigation Manual 2011

2. INTRODUCTION:

Criminal elements nowadays are far different compared during the 1990’s. Small
factions of terrorists groups came out unnoticeably. Muslim separatists are gaining
more power and waging fear to innocent civilians.
Just like for example hotel bombings caused by terrorists, on the night of
September 20, 2008, Islamabad Marriott Hotel was bomb with the use of a suicide
truck. Fifty-four (54) were the fatalities.
Hotels and resorts are also not exempted from abduction or kidnapping
incidents. Last September 2015, four (4) persons were abducted at Oceanview
Resort on Samal Islands. A failed abduction on foreign tourist was also recorded
at Pearl Farm Resort last 2001 were alleged Abu Sayyaff group killed three (3)
security men.
Hotels and resorts are also prone to robbery. At Club Balay Isabel,
Batangas City, robbers broke into the room of newlywed couples in the
afternoon of February 15, 2016 taking away with them valuables and cash.
Shooting incident may also occur, last January 9, 2016, at a four star
beachside Bella Vista Hotel in Egypt, attackers wounded two (2) Austrian tourists
and a Swedish tourist of that hotel.
Homicide and murder are also inevitable, in a recent incident at Solaire
Resort and Casino last February 2016, a female assistant manager was allegedly
murdered.
Criminal activities don’t choose any place, establishments, time and to who
will be victimized.
Though private security agencies are considered as the 3rd line of defense in
physical security concept, however they play an important role because they are
the first responders by reacting and performing certain duties during and after
criminal crisis.
In line with Azalea Security Office mission, standard operating procedures
on various crisis that might occur inside club premises is hereby adopted.
 3. PURPOSE:

The following are the intents and purposes of this SOP:

a. To define and delineate the functions and responsibilities of
Security Personnel during and after a crisis.
b. To establish and harmonize the sequence of activities that shall be
conducted at the crime scene and during crisis defined hereunder.
c. To inform and guide responding law enforcement agencies
regarding previous actions undertaken by Azalea Security
Department before actual turning over the crime scene or
situation to them.

4. SCOPE OF APPLICATION:

This SOP applies to various crisis that may occur at Azalea

Residences Baguio such as robbery, suicide or accidental death, death by
homicide, hostage taking, bomb threat and bomb explosion.

5. DEFINITION OF TERMS

The following terms are operationally defined as used for a better

understanding of this SOP:
a. Crime Scene- a venue or place where the alleged crime/incident/event
has been committed;
b. Initial first responder- refers to any security personnel who are the first
to respond to calls for assistance in cases of incidents of crime.
c. Bombing- Any incident which uses a device constructed with criminal
intent and using high explosives, low explosives, or blasting agents
explodes. This term also refers to incidents where premature
detonation occurs during preparation, transportation, or placement of a
constructed device.
d. Bomb threat-information or warning, written or oral, claiming
knowledge that a dangerous device, such as bomb or similar type of
explosives, has been or will be placed in a building or other facilities with
the intent to harm people and destroy properties.
 e. Dragnet procedure- action to be carried out purposely to seal off the
probable exit points of fleeing suspects from the crime scene to prevent
their escape.
f. Suicide- taking one’s life voluntarily or intentionally.
g. Theft- Theft is committed by any person who, with intent to gain but
without violence against or intimidation of neither persons nor force
upon things, shall take personal property of another without the latter’s
consent.
h. Robbery- Robbery is committed when any person who, with intent to
gain, shall take any personal property belonging to another, by means of
violence or intimidation of any person, or using force upon anything shall
be guilty of robbery.
i. Hostage/Barricaded Situation
j. In flagrante delicto arrest- This means that if the arresting security
officer or individual has “caught in the act” the suspect of committing a
crime for instance, he can arrest the suspect even without the needed
warrant of arrest.
k. Hot pursuit- the arresting security officer or individual did not see the
actual commission of the crime by the suspect. However, he can still
arrest the suspect if 1) the offender just committed the crime and 2) the
arresting officer has probable cause to believe based on personal
knowledge of fact and circumstances that the person to be arrested has
committed it.

6. PROTOCOLS:

Section 1. General Procedures

Protocol 1. Primordial Duties of First Responder

The First Responder shall protect and secure the crime scene
through observance of the following:

a. Cordon the crime scene with whatever available materials

like ropes, straws, human barricade, police line, wood and
chain;
b. Evacuate injured persons to the nearest hospital in
coordination with the Health and Safety Department
 c. The first responder shall stay in the crime scene to assist in
the maintenance of security, crowd control and
preservation of evidence and custody of witness/suspects
until such time the investigation is completed and
temporarily turned over to the local Chief of Police for the
continuance of crime scene security.
d. Prevent entry/exit of persons within the cordoned area;
e. Make note of names of possible witnesses or suspects (if
any)

Protocol 2. Arriving at the Scene: Initial Response/ Prioritization of Efforts

Principles: One of the most important aspects of securing the

crime scene is to preserve the scene with minimal contamination
and disturbance of physical evidence. The initial response to an
incident shall be expeditious and methodical. Upon arrival, the
officer shall assess the scene and treat the incident as a crime
scene.

Policy: The initial responding officers shall promptly, yet

cautiously, approach and enter the crime scenes, remaining
observant of any persons, vehicles, events, potential evidence, and
environment conditions.

Procedure: The initial responding officer should:

a. Note or log dispatch information (e.g. address/location,
time, date type of call, parties involved)
b. Be aware of any persons or vehicles leaving the crime
scene.
c. Approach the scene cautiously, scan the entire area to
thoroughly assess the scene, and note any possible
secondary crime scenes. Be aware of any persons and
vehicles in the vicinity that may be related to the crime.
d. Make initial observations (look, listen, smell) to assess the
scene and ensure officer safety before proceeding.
e. Remain alert and attentive. Assume the crime is ongoing
until determined to be otherwise.
 f. Treat the location as a crime scene until assessed and
determined to be otherwise.

Summary: It is important for the initial responding officers to

be observant when approaching, entering and exiting a crime
scene.

Protocol 3. Safety Procedures

Principle: The safety and physical well being of first responders

and other individuals, in and around the crime scene are the initial
responding officers’ first priority.

Policy: The initial responding officers arriving at the scene shall

identify and control any dangerous situations or persons.

Procedures: The initial responding officer should:

a. Ensure that there is no immediate threat to other
responders-scan area for sights, sounds and smells that may
present danger to personnel.
b. Approach the scene in a manner designed to reduce risk of
harm to officers while maximizing the safety of victims,
witnesses and others in the area.
c. Survey the scene for dangerous persons and control the
situation

Protocol 4. Emergency Care

Principle: After controlling any dangerous situations or

persons, the initial responding officer next responsibility is to
ensure that medical attention is provided with minimal
contamination of the scene.

Policy: The initial responding officers shall ensure that medical

attention is provided with minimal contamination of the scene.

Procedure: The initial responding officer should:

 a. Assess the victims for signs of life and medical needs.
b. Call for medical personnel.
c. Guide medical personnel to the victim to minimize
contamination/alteration of the crime scene.
d. Instruct medical personnel not to clean up the scene and to
avoid removal or alteration of items originating from the
scene.
e. Document any statements/comments made by victims,
suspects, or witnesses at scene.

Summary: Assisting, guiding and instructing Health and Safety

Department personnel and other medical staff during the care
and removal of injured person will diminish the risk of
contamination and loss of evidence.

Protocol 5. Secure and Control Persons at the Scene

Principle: Controlling, identifying and removing persons at the

crime scene and limiting the number of persons who enter the
crime scene and the movement of such persons is an
important function of the initial responding officers in
protecting the crime scene.

Policy: The initial responding officer shall identify persons at

the crime scene and control their movement.

Procedure: The initial responding officer should:

a. Control all individuals at the scene-prevent individuals from

altering/destroying physical evidence by restricting
movement, location and activity while ensuring and
maintaining safety at the scene.
b. Identify all individuals at the scene, such as :
 Suspects: Secure and Separate
 Witnesses: Secure and separate
 Bystanders: Determine whether witness, if so treat as
above, if not, remove from the scene
  Victims/Family/Friends: Control while showing
compassion.
 Medical and other assisting personnel

c. Exclude unauthorized and nonessential personnel from the

scene

Summary: Controlling the movement of persons at the crime scene

and limiting the number of persons who enter the crime scene is
essential to maintaining scene integrity, safe guarding evidence, and
maximizing contamination.

Protocol 6. Turnover and Control of the Scene to Law Enforcement

Agencies

Principles: Briefing the investigators taking charge assists in

controlling the crime scene and helps establish further
investigative responsibilities.
Policy: The initial responding officer at the scene shall provide
a detailed crime scene briefing to the responding law
enforcement agencies.

Procedure: The initial responding officer should:

a. Brief the responding law enforcement agencies taking
charge.
b. Assist in controlling the scene.
c. Turn over responsibility for the documentation of
entry/exit.
d. Remain at the scene until relieved of duty.

Summary: The scene briefing is the only opportunity for the

next in command to obtain initial aspects of the crime scene
prior to subsequent investigation.

Section 2. Specific procedures

Protocol 1. Robbery (in progress)

 a. Upon receipt of report, execute dragnet procedure.
b. Proceed to the location of the incident cautiously and
assess the situation. He is to ascertain the number of
robbers, firearms or weapons and other relevant
information.
c. All security posting in their AOR shall be on alert and
position them to monitor the movements and getaway of
the robbers.
d. Other security personnel will position them to monitor the
movements and getaway of the robbers.
e. If the robber is armed with a gun, Security officers will alert
all security personnel thru radio. Nobody shall obstruct the
robber. He should be allowed to escape unchallenged.
f. If robber is armed with a knife, allow him to leave.
Confront him outside the premises.
g. Armed confrontation should be avoided except:
1. When cornered and there is no alternative
2. When situation clearly indicates the facility of
overpowering the robber/s without any risk.
h. If robber is unarmed, Security Officers will try to
apprehend the robber, without endangering themselves or
others.
i. If the suspect is not in the area of incident anymore,
conduct investigation for the purpose of confirming the
identity of the suspects. Upon confirming the identity of the
suspect. Monitor then apprehend outside the building.
j. Turn over the suspect to responding law enforcement
agency/s.

Protocol 2. If the identity of the robber is unknown:

a. Proceed to the location of the incident
b. Strictly observe Section 1, Protocol 2.
c. Conduct initial inquiry. Question the complainant and every
witness available.
d. If requested by the complainant, coordinate with the PNP
and SOCO for fingerprint lifting or for polygraph testing.
Protocol 3. Theft
a. Approach the suspect, the security personnel shall clearly
identify himself. If not in uniform, by announcing his identity
and displaying official identification card.
b. Security personnel shall be courteous at all times when
accosting the suspect but maintain caution and vigilance for
suspicious movements like tending to retrieve weapon.
c. Inform him of your intention. Such security personnel have
the right to perform pat down search if the individual has
been legitimately stopped with reasonable suspicion.
d. Perform a pat down search. When reasonable suspicion
justifies a pat down search, the search should be performed
with due caution, restraint and sensitivity.
e. If stolen item is found in his possession, the suspect shall be
placed under the custody of the Security Office for
investigation.
f. After investigation and after obtaining his personal
information and important details, turn over him
immediately to the nearest police station.

Protocol 4. If the identity of the thief is unknown:

a. Proceed to the location of the incident
b. Strictly observe Section 1 Protocol 2.
c. Conduct initial inquiry. Question the complainant and
every witness available.
d. If requested by the complainant, coordinate with the
PNP and SOCO for fingerprint lifting or for polygraph
testing.

Protocol 5. Suicide (Jumper/Death)

a. The first responder shall perform his duty as stated in
Section 1 Protocol 1, 2, 5 and 6.
b. Coordinate immediately with Health and Safety Committee
c. The dead body should never be moved unless advised by
police investigators.
d. If death is discovered inside the room, everything inside the
room should be preserved.
 e. Take pictures for evidence purposes and conduct initial
investigation.
f. Ensure no media coverage
g. Coordinate with law enforcement agencies for further
investigation.

Protocol 6. Hostage Situation/Barricaded Situation

6.1 Procedures for first responders

Personnel responding to hostage incidents are primarily
responsible for minimizing injuries.
6.2 Upon arrival at the scene:
a. Assess the situation
b. Notify concerned personnel and request for
deployment of special units (SWAT or negotiation team)
to respond when necessary.
c. Request for a standby medical ambulance team, fire
truck and rescue van.
d. Request assistance from the nearest PNP units, if
necessary, to cordon/secure the area and control/direct
traffic
e. Cordon and isolate the area from pedestrian/vehicular
traffic
f. Evacuate injured individuals and
g. Request for the evacuation of adjacent rooms.
6.3 Establish identity and objective of the perpetrators
6.4 Establish identity of the victims and determine if anyone is
killed or injured.
6.5 Determine probable location/number/weaponry of the
perpetrators within the structure/stronghold.
6.6 Persuade the perpetrator to surrender and release the
hostages.
6.7 If verbal efforts to persuade the perpetrator to surrender
fail, secure the area and wait for the arrival of law enforcement
agencies and negotiation team.
6.8 Upon arrival of SWAT/Negotiation Team
a. Turn over command and control to the designated
Incident/On Scene Commander
 b. Brief the Incident/On Scene Commander of the
situation and tactical problem encountered.
c. Provide all pertinent information (perpetrators
description and identification, weaponry, etc; victims’
identification and description, condition, etc; location of victims
and perpetrators; access points; obstacles; other information;
d. Stand by for any for further instruction or questioning
by the law enforcement agencies.

Protocol 7. Death (Alleged Homicide/Murder)

a. The first responder shall perform his duty as stated in Section

1, Protocol 1, 2, 5 and 6.
b. Coordinate immediately with Health and Safety Committee

Protocol 8. Actual Bomb Explosion

a. Upon receipt of the report:

1. Identify exact location of the incident
2. Alert EOD teams and direct them to proceed to the
area
3. Notify Health and Safety Committee of the situation
and request assistance of medical personnel
4. Proceed to the scene immediately.
b. Upon arrival of the scene:
1. Maintain order and crowd control
2. After assisting HSC in evacuating the injured, seal off
location until EOD Team determines if secondary
device exists
3. Initiate immediate investigation if investigators have
not yet arrived and determine the following:
a. Time of detonation/explosion
b. Time when the call for bomb threat was received
c. Device
4. Avoid issuing “speculative” press releases or
statements
 Protocol 9. Active Shooter Incident

In cases where shooting incident transpired inside the

premises:
a. Azalea Security Division Rules of Engagement shall be
strictly observed.

SECTION 3. Procedures in Effecting Citizens Arrest

PROTOCOL 1. In cases of in flagrante delicto arrest and hot pursuit

a. Freeze or restrain the suspect/s;
b. Make proper introduction as to the identity and
authority to arrest;
c. Inform the arrested person of the circumstances of
his arrest;
d. Conduct thorough search for weapons and other
illegal materials;
e. As a general rule, no unnecessary force shall be used
in making an arrest.
f. Confiscated evidence shall be properly documented;
g. Bring the arrested person to the police station for
further investigation and disposition.

SECTION 4. In all cases, crisis in progress shall be informed immediately to the

GM, PM, DM and other concerned department.

7. MISCELLANEOUS PROVISION:

This SOP does not supersede in whole or in part any existing

guidelines, policies, memorandum or orders issued from any office,
department or division of Azalea Hotels and Residences.
Further, this SOP serves as implementing guidelines to existing
emergency response policies.
Finally, this SOP supplements existing guidelines, procedures and
protocols of the Security Department.
FOR : MS. CATHERINE C. SAMSON
PROPERTY MANAGER

FROM : Security Department

SUBJECT : Security Operational Protocols

DATE : 27 March 2017

1. Attached herewith is the proposed Security Operational Protocols for

Azalea Hotels and Residences Baguio.

2. For approval.

MR. ROMEO A JACABAN, JR., Ll.B, CSP, CSMS

Chief Security Officer

Approved/Disapproved

CATHERINE SAMSON
Property Manager