Professional Documents
Culture Documents
Martínez , L; Buestán, M.
Maestría en Administración de la Producción
Escuela Superior Politécnica del Litoral (ESPOL)
Campus Gustavo Galindo, Km. 30.5 vía Perimetral
Apartado 09-01-5863. Guayaquil-Ecuador
lmartin@espol.edu.ec, mbuestan@espol.edu.ec
Resumen
Abstract
The present article describes, the application of quality tool in the development of a diagnose
in the print process in a medium family graphic industry, dedicated to print products in every
kind of paper or cardboard in limited batches.
This work arises as a result of many customers claims that the company has received,
generating in most of the cases product returns, reprocesses, and in extreme cases loss of
clients.
Firstly it is identified through basics tools for quality improvement, the causes that affect in
the print process, then with the design of a control system it is established if the process is under
statistical control.
Finally, it is developed a capacity analysis for variables and attributes and it is given
recommendations to improve the process in the long term.