What to expect when you call the DFA Appointment

Hotline (02) 737-1000

All passport applicants scheduled for appearance must appear physically at the DFA at the date and time of
their scheduled personal appearance for data and image capturing. This applies to all passport applicants,
aging from 0 years old onwards. DFA is strict about the personal appearance system, absolutely no
chaperone allowed for passport applicants aging 18 years old onwards.

1. Your call will be received by a Customer Care Officer who will assist you in setting an
appointment for your passport application.
2. After getting your appointment schedule, you will be asked to provide your personal information
for the passport application.
3. You will be advised on the applicable requirements you need to bring for your passport
application.
4. You will receive a reference number relative to your appointment schedule.
5. Go to passport.com.ph/print to print your application form using the Print Code given by the
Customer Care Officer.
6. On your appointment date, proceed to the DFA Consular Office located at ASEANA Business
Park, Bradco Avenue corner Macapagal Boulevard, Paranaque City (see locator map). You must be
at the DFA Consular Office 30 minutes before your scheduled time. Early/Late comers will not be
entertained.
7. Present your printed application form to the Appointment Counter.
8. Get your queue number at the Information Counter and sit on the waiting section of the
Processing Area. Wait for your queue number to appear on the monitor indicating what processing
window you will go to.
9. After processing, proceed to the Passport Enrollment Section located at the 2nd Floor. Pay the
applicable passport processing fees (see passport fees).
10. After payment, proceed to the Encoding Section for data capturing.
11. After the Encoding Section, you can have your new passport released and delivered to your
home without having to return to the DFA on the release date (optional). If availing of the delivery,
proceed to the Delivery Counter to pay for delivery fee.

What to expect when you log in to the DFA Appointment

Website passport.com.ph
1. You will be asked to provide your personal information for the passport application on the online
application form. Remember to fill in all the information slots correctly.
2. Please take note of the requirements that you need to bring to the DFA Consular Office on your
appointment date.
3. Choose an appointment DATE and TIME.
4. Check your email for your reference number and a link to print your application form. You will
need to bring the printed application form to the DFA on your appointment.
5. On your appointment date, proceed to the DFA Consular Office located at ASEANA Business
Park, Bradco Avenue corner Macapagal Boulevard, Paranaque City (see locator map). You must be
at the DFA Consular Office 30 minutes before your scheduled time. Early/Late comers will not be
entertained.
6. Present your printed application form to the Appointment Counter.
7. Get your queue number at the Information Counter and sit on the waiting section of the
Processing Area. Wait for your queue number to appear on the monitor indicating what processing
window you will go to.
8. After processing, proceed to the Passport Enrollment Section located at the 2nd Floor. Pay the
applicable passport processing fees (see passport fees).
9. After payment, proceed to the Encoding Section for data capturing.
10. After the Encoding Section, you can have your new passport released and delivered to your
home without having to return to the DFA on the release date (optional). If availing of the delivery,
proceed to the Delivery Counter to pay for delivery fee.
Set an Appointment
This is a FREE service provided for the convenience of Filipinos. There is no charge for making an appointment with
the DFA.

• Download, print and fill-out the passport application forms completely with the
appointment reference numbers.
• Applicants will not be admitted at the entrance gate without valid appointment and
application forms.
• Photocopy all the necessary documents before proceeding to DFA Aseana.
• Applicants will not be processed if they do not have complete set of photocopies of their
documents.

Please make sure that you are familiar with the application procedures before proceeding
Documentary Requirements
• New Applications
• Passport Renewal
• Lost Passports

Passport Renewal

Please have all your original documents and IDs photocopied

before going to DFA on your appointment date.

Brown Passport or issued prior to 01 May 1995

• Old passport and photocopy of passport pages 1,2,3, 4 (amendment). The pages showing latest
Bureau of Immigration departure and arrival stamps.
• Original valid ID.
• Birth Certificate from NSO in Security Paper (SECPA)
• Negative Birth Record from NSO if born 1950 & below and Joint Birth Affidavit from Two
Disinterested Persons; and supporting document showing complete Middle Name

Click here to request for your NSO birth certificate online.

Call (02) 737-1111 for your NSO Birth Certificate

Green Passport or issued after 01 May 1995

• Present passport and photocopy of pages 1,2,3 (amendment) and last page.
• The pages showing latest Bureau of Immigration departure and arrival stamps.
• Photocopy of Birth Certificate for minor applicants.
• For illegitimate minor, personal appearance of mother is required.

Machine Readable Passport (Maroon)

• Present passport and photocopy of pages 1,2,3 (amendment) and last page.
• The pages showing latest Bureau of Immigration departure and arrival stamps.
• Photocopy of Birth Certificate for minor applicants.
• Original Birth Certificate from NSO in Security Paper (SECPA) if city/municipality & province on
birth place is not specific (Example: NCR instead of San Juan, Metro Manila)
• For illegitimate minor, personal appearance of mother is required.

Other Supporting Documents

Please bring the following if they are available.

• Marriage Contract
• PRC / IBP ID
• Land Title
• Driver's License
• Government Service Record
• Digitized SSS-ID
• School Form 137 or Transcript of Records with Dry Seal
• Other documents that show full name and birth details of applicant and/or citizenship
• Voter's Registration Record from COMELEC Intramuros
 • Baptismal Certificate w/ Dry Seal
• Seaman's Book
• Income Tax Return (Old)

If you would like to use the surname of your spouse:

• Marriage Contract (MC) in Security Paper issued by NSO and Certified True Copy issued by the
Local Civil Registrar if MC secpa is unreadable.
• Certificate of Attendance (color green) from CFO (Commission of Filipino Overseas) if married to
a foreigner.