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1. https://www.google.com/amp/s/www.researchgate.

net/publication/285235309_THE_CHALLENGES_FOR_ACCOUNTING
_INFORMAT bnION_SYSTEM_IN_HOTEL_INDUSTRY/amp

2010 Desa Kosarkoska

ABSTRACT: As a result of the actual financial crises in the world and the conclusions by the G20, in September 2008, the American
FASB (Financial Accounting Standard Board) and the IASB (International Accounting Standard Board) issued an update
Memorandum of Understanding (MOU), describing milestones related to their completion of major joint projects by 2011. In
updating the MOU, The Boards noted that the major joint projects will take into consideration their ongoing efforts to improve
and converge their reporting financial accounting conceptual frameworks. Tourism and hospitality companies and executives are
encouraged to contribute to the standard setting process by providing comments when the exposure drafts are issued. With this
changes in the USA Accounting System, the new era of World Accounting Information System stay in front of us. In today's
competitive global market place, accounting and finance functions must find the optimum recipe for business success. This
includes not only being a good steward of shareholders value, but also leading the strategic alignment of company objectives and
operations. Not only could IFRS ( International Financial Reporting Standards) have a significant impact on hotel's company's
accounting processes and procedures, but it may also provide a strategic for positive organizational change in order to have a
comparative financial information's and financial indicators, as a result of the conversion process of the World Accounting
Information System.

2. https://www.researchgate.net/publication/271065539_The_Impact_of_Accounting_Information_System_in_Planning_Co
ntrolling_and_Decision-Making_Processes_in_Jodhpur_Hotels

Omar A A Jawabreh Ali Alrabei 2012

1- There is no relationship between Accounting Information System and Planning in four and five – star Jodhpur Hotels. where the
hotels do not depend on revenue cycle in planning for sales & cash collections, Nor on expenditure cycle in planning for
purchasing & cash distributions, AIS does not provide Hotels System by Information about production cycle in planning for cost
management & product pricing, Nor provide Hotels System by Information about human resources cycle in planning for recruiting
new employees, the Hotels System does not get on the Information from development department in planning for technological
developments, and nor gets on the Information from current payroll system in planning for future payroll system .

2- There is no relationship between Accounting Information System and Controlling in four and five – star Jodhpur Hotels. Where
Hotels do not depend on the control information that should be relevant, nor on the control information that should be cost
effectiveness, AIS do not provide Hotels System about control information that should be accuracy, nor about control information
that should be timeliness, and nor System about control information that should be clarity.

3- There is no relationship between Accounting Information System and Decision Making in four and five – star Jodhpur Hotels
relationship between Accounting Information System and Decision Making in four and five – star Jodhpur Hotels. where AIS do
not help hotels management to make inventory decisions, nor management to make income statement decisions, nor to make
investments decisions, nor to make cash related decisions, nor to make financing decision, nor to make marketing decisions, to
make production decisions, nor to make informed economic decisions, and nor to make dividend decisions.

4- The Jodhpur hotels facing difficulties that are related to the application of accounting information system. where Cadres that
implement the methods of accounting information system are not qualified, Costs of the application of accounting information
system are relatively high, Senior management is not convinced by the methods of accounting information system, Software
required by the application of accounting information system is not available, there is no competition that urges the application of
accounting information system, and the information system is not developed enough to the optimal application of accounting
information system .
3. https://www.google.com/url?sa=t&source=web&rct=j&url=http://globalbizresearch.org/Dubai_Conference_May_2017_1
/docs/doc/2.%2520Finance,%2520Accounting%2520%26%2520Banking/DM739.pdf&ved=2ahUKEwiHnqbE97jcAhUTdCsK
HWRuBFEQFjACegQIAhAB&usg=AOvVaw39oh560zF2AtgvVglZcucN 2017
HALIL AKMESE
TEVFIK EREN,

SERPIL KAYA,
SERCAN ARAS,

In the accommodation businesses, computer help is provided for the management of the accounting information system. The
storage system is controlled by computers (Türedi, 2008, p.3). The aim is to provide the accounting information obtained from
data related to the financial and non-financial operations affecting the financial information of the business for internal and
external users who make decisions about the business (Ağca, 2013, p.12).

With the development of technology, the information accessibility of the businesses is facilitated and more information is
provided in a shorter time. In this way, the accounting information system has become a center of information production that
appeals to more users (Mirzahi, 2011, p.310) Accordingly, the information provided by the accounting information system makes
sense for the business as long as it is used in business decisions. Business managers need to make use of the accounting
information system while making business decisions (Gezen, 2012, p.45)

Since the competition rate in the accomodation sector is high, every hotel in the sector is directly or indirectly affected from other
hotels. In this competitive business environment, hotel managers meet customer expectations and ensure that the business is
successful. In this way, the accounting information system in the business also meets customer expectations and helps reach
organizational goals (Mia, Patiar, 2001, p.112). The information technology in the accomodation sector starts with the customer
searching for the product and ends with meeting all their needs. In addition, experienced hotel personnel who work better and
provide the convenience to the customers can be an investment in the accounting information system (Ramli, 2015, p. 48). Since
the various data, analysis and information to help the business manager are provided by the accounting department while taking
various decisions affecting the financial situation and profit of the accommodation sector, the importance of this department in
business decisions is recognized (Koşan, 2011, p. 119)

Therefore, it can be concluded that there is no difference between hotel businesses since they give importance to the accounting
information system regardless of their status, categories and number of rooms.

4. https://www.google.com/url?sa=t&source=web&rct=j&url=http://globalbizresearch.org/Dubai_Conference_May_2017_1
/docs/doc/2.%2520Finance,%2520Accounting%2520%26%2520Banking/DM739.pdf&ved=2ahUKEwiHnqbE97jcAhUTdCsK
HWRuBFEQFjACegQIAhAB&usg=AOvVaw39oh560zF2AtgvVglZcucN 2015

Felycia Eri Putri


Devie Josua Tarigan
Competition among hotels and restaurants increases from year to year, which is reflected in the economic growth of Surabaya
from 2009 – 2011. According to the Report of Gross Regional Domestic Product of Surabaya issued by the Central Statistic Bureau,
the contribution of hotel and restaurant sector has grown from year to year, namely 14.11% in year 2010, and 14.19% in year
2011. Hotel and restaurant sector ranks third in the contribution list.

Many researcher (Kenney et al, 2015; Senge, 1990; Day and Wensley 1991 and Linn, 1994) states that in order to increase
competition intensity, businesses need to adapt quickly to their market environment. Similarly for hotels and restaurants, in order
to survive and even excel in competition, management of hotels and restaurants should be able to make the appropriate decisions
(Ismail, 2009 and Dastgir et al, 2003). Appropriate decisions are based on accurate, relevant and timely information which is
known as qualified information (Kharuddin et al, 2010). Qualified information can be obtained through Accounting Information
System (AIS). One of the fundamental objectives of AIS is to support management decision making. AIS supplies managers with
the information they need to carry out their decision making responsibilities (Hall, 2008). Moreover, information provided by AIS
also helps hotels and restaurants to implement appropriate strategy in order to increase competition intensity (Bolon, 1998).
Besides competition intensity, a variable that correlates with the usage of AIS in hotel and restaurant sector is firm size. According
to the Mintzberg (1992) the larger the hotel and restaurant, the greater they AIS. Another variable that correlates with AIS is
learning organization. Moreover, Sinkula (1994) said that the higher the learning organization ability of the hotel and restaurant,
the higher the ability of the hotel and restaurant to preserve important knowledge in the information system of the management.
The knowledge can be used for learning, disseminating information, and evaluating market performance, through the usage of
AIS.

Based on that proposition, the problem formulation of this research is whether there are positive correlations between
competition intensity in the industry, firm size, learning organization, and the usage of AIS in hotels and restaurants in Surabaya.
Through this study, the hotels and restaurants will know better which variable is more influenced by the usage of AIS, whether
external variable (competition intensity) or internal variable (form size and learning organization). Since there is no research
finding yet, a study on this issue in Surabaya context will be useful for hotels and restaurants in order to enhance their
performance.

Result:

The suggestions from this research for hotels and restaurants, specifically in Surabaya, relate to the low empirical indicator in AIS
usage variable concerning variance report and accountability report on performance, which shows that the majority of hotels and
restaurants neglect the Management Reporting System aspect of the company. Hotels and restaurants should be more aware of
the importance of optimal AIS usage in making reports for internal partners within the company so that the information that has
been collected can be of greater benefit in implementing strategy and evaluating performance. For future researches we suggest
to find out other variables which may have correlations with the usage of AIS. This research has proved that there are
correlations, therefore future researches can formulate whether there are influences (regression analysis) between the variables.
Furthermore, the intervening impact of current independent variable (competition intensity, firm size and learning organization)
also possible as the future valuable research.

5. https://www.omicsonline.org/scholarly/accounting-information-system-journals-articles-ppts-list.php

Journals WTF?

6. https://www.sciencedirect.com/science/article/pii/S2212567115011867 2015

Shazalina Mohamed Shuhidana, Nor’azam Mastukib, Wan Mohd Nazif Wan Mohd

Noric*

Abstract

In exploring the Accounting Information System (AIS) in Malaysian Higher Education Institutions (HEIs), this study investigates the
alignment between the characteristics of decision useful information requirements and AIS capacity in the decision-making
process among Malaysian Higher Education Heads of Department, and its impact on cost conscious strategy is also examined.
Using a survey, data from 11 public universities in Malaysia were collected on the characteristics of decision useful information.

This study attempts to fill the gap of the alignment between the characteristics of information requirements and information
processing capacity. The central idea is that, to have a significant impact on the organizational performance that is cost conscious
strategy, organizational characteristics of information processing capacity must suit its information requirements. In addition, this
study will explore the impact of the alignment between organizational information requirements and the information processing
capacity on the success of AIS implementation, and also the relationship between AIS success and organizational performance.

May be useful:
Rajeev S (2008) has specified that AIS plays a major role in reducing operational inefficiency and improving
decision-making in many areas of governance. AIS is one of the concepts that can empower the governing bodies to
administer the progress of the education plan in the whole country and serve various stakeholders in a much better
manner. An accounting function within the higher education that utilizes true accounting data would decrease the
susceptibility of decisions based on the internal politics or subjective information and increase the probability of
linking decision-making and strategy to the higher education mission.

According to Salehi (2011), AIS assists a company to conduct its operations and activities as well as provides
information to the variety of interested users. It is seen as the combination of technology and human interaction that
could be employed by small business companies to achieve an efficient and excellent operation. The role of
management is crucial in decision-making process associated with AIS and it helps to ease the accountant’s task of
record keeping for which computerized accounting and accounts management are more customized. Thus, AIS
contributes to the accuracy of information and time efficiency which in turn, leads to cost efficiency. The revolution
of information technology has increased the accounting efficiency since AIS based software has made things
smarter and cost effective.

The study by Majed, A. A (2011) determines the effect of electronic commerce on the accounting information
system development in Jordan. The data analysis found out that accountants in Jordanian hotels have positive
attitudes towards information technology, and the use of the internet in accounting works. They agree that the hotels
depend on E- Commerce and the customers get their orders by using the website. Heidhues & Patel (2008) research
has significant implications on the international application of management accounting procedures and practices in
the decision-making processes. Multinational enterprises, governments and researchers would benefit from such
insights into the utilization of accounting information in various national contexts.

The implementation of AIS for public organizations enables the management to improve decision- making,

internal controls and financial information as well as produces the financial reporting and statement on a

standardized format and timely basis to the stakeholders. Markus and Lynn (2009) show that the successful

implementation of AIS requires, among others, an AIS to be fit with the culture, i.e. the norms and value system that

characterize the organization. The study also suggests that the systems will be useful when the information provided

by them is used effectively in the decision-making process by users.\

7. http://umkeprints.umk.edu.my/4974/ EEKISSSSS

8. https://www.google.com/url?sa=t&source=web&rct=j&url=https://businessperspectives.org/images/pdf/applications/pu
blishing/templates/article/assets/8030/PPM_2016_04_Paiva.pdf&ved=2ahUKEwiHnqbE97jcAhUTdCsKHWRuBFEQFjAJegQ
ICBAB&usg=AOvVaw21xLlyhB9UEy0_DkEZtl3u 2016

Inna Sousa Paiva Paulo Reis Isabel Costa Lourenço

This study characterizes the results of social-scientific, behavioral science, and managerial/accounting research on current
management and accounting matters in the hotel industry published in the most prestigious scientific hospitality journals and
identifies avenues for future research. Based on an analysis of a set of 55 articles published in the journals that make up the
SCImago Journal and Coutry Rank, published between 2005 and 2015, it is concluded that there is a lack of research in the
financial accounting group; additional research is required for the small hotel category, and it is the important to use
comparative studies that are better able to capture the characteristics of the hospitality industry. Additionally, most of the
empirical studies analyzed come from European countries and statistical methods are extensively used in all topic areas.
Finally, some gaps are identified in the literature and indicated future research priorities.

Recent reviews of hospitality research provided an overview of the trends in topics and the details of subjects, samples,
and methodologies. For example, the study by Hesford and Potter (2010) analyzed articles in the accounting area from
1985 to 2006 and presented theoretical and practical perspectives in the tourism industry. They contributed to an
understanding of most accounting topics, including accounting practice, cost management and management control.
Additionally, this study detailed the accounting topics addressed such as Uniform System of Accounts for the
Lodging Industry, accounting for ongoing capital expenditures, budgeting, control with outsourcing and leasing, and other
accounting issues

VIEW LINK MARAMI PA::: VIEW RRLS, madaming mga pwedeng gamitin

9. https://www.journals.elsevier.com/international-journal-of-accounting-information-systems/recent-articles

Journals Ulit

10. http://www.scirp.org/journal/articles.aspx?searchCode=+Accounting+Information+Systems&searchField=keyword&page=
1 journals again sadlayp

11. https://www.accountingtoday.com/news/are-we-ready-for-accounting-information-systems-in-the-cloud

Cloud acco??

12. http://aaapubs.org/doi/abs/10.2308/isys-51265?code=aaan-site

Walang info saad

13. https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.sciencedirect.com/science/article/pii/S22120
17313002144&ved=2ahUKEwjz-Ozl-
LjcAhVLdCsKHV0wD4QQFjAAegQIBRAB&usg=AOvVaw02NyC5Us4N0002S0Ahg4W8 2013

Fernando Belfo António Trigo

CLOUD

14. https://www.techarex.net/blog/accounting-solution/future-challenges-for-accounting-information-systems/

CLOUD ulit

15. https://businessdegrees.uab.edu/resources/articles/accounting-information-systems-four-2017-predictions/

The complexity of accounting information systems continues to increase with the introduction of advanced technologies and new
ways of doing business. Understanding how innovation is driving the industry is essential to forward progress. The old image of
what an accountant does is gone. The new conversation is about and how the role fits into the larger “fintech” (financial
technology) ecosystem. Being educated in ongoing and emerging trends is extremely helpful in the field, as employers look for
those professionals with the latest knowledge and expertise. As such, the trends and predictions that are taking shape now will
continue to accelerate the rate of change in accounting and accounting information systems.

Cloud Computing

According to research conducted by Capterra, an independent software analysis firm, approximately 40 percent of businesses
now use a cloud-based accounting package. These are the reasons for the change of accounting system to cloud computing that
include benefits applicable to both clients and employees. Increased efficiency and productivity, accessibility via mobile devices
for remote users, integration across different platforms and applications, ease of collaboration across multiple locations and
departments, availability of modular add-ons for specific accounting challenges, and improved data protection offered by off-
premises storage and security.
This new technology can also offer better user access and control mechanisms, helping to mitigate risk by putting a digital
fingerprint and timestamp on every entry. Using this type of accounting information technology can achieve a more detailed audit
of activities in a given system, at a particular point in time.

Big Data Online Services

In a world of Big Data, the entire accounting and fintech sector is in a maturation phase. The industry is still working to adopt new
and innovative ways of thinking about data, as customers demand more and easier ways to get to their financial information
online and on the go. According to PWC, financial services firms like banks, investment firms, and insurers are increasing their
investments in Big Data and data management on a global scale. This industry is recognizing the power of collecting and utilizing
data to improve services. As a result, there is a need to continue advancing beyond legacy systems to an agile environment where
accounting data is leveraged to create personalized user experiences for conducting transactions, tracking cash flow, making
capital investments, and more.

Cyber Security

A discussion of issues regarding financial cyber security is not new territory. Each year, companies of all types and sizes experience
increasingly large data breaches that compromise the security of private information.

One of the mistakes that firms can make is relying solely on technology tools to stop security risks. Artificial intelligence can’t do it
all. In this case, a human understanding of malicious tricks and threats is essential to success. Cyber security experts know that
hackers only come in through the “back door” a certain percentage of the time. In other instances, fishing scams and infected e-
mail attachments allow entry into the system. There is also the off-chance threat of a culprit leaving a mysterious or unlabeled CD
or DVD on someone’s desk or sneaking into a restricted area to remove physical records.

The target in all of these cases is the valuable cache of personal and financial data being stored. Anyone who works with
accounting information systems would be well served to consider deploying a combination of cyber security technology measures
(virus detection, firewalls, etc.) and company-wide education on security threats.

16. https://www.sciencedirect.com/science/article/pii/S2212017314003028 2014


Today, computer systems bring us a new meaning to “real-time”. With computerized systems, real-time happens
when input data is processed within milliseconds so that it is available virtually immediately as feedback to the
process from which it is coming. A good example is a missile guidance system where the system directs and
controls the missile along its entire course from its launch until it reaches its final objective. Within an
organization, the real-time reporting can be seen as something with a similar purpose. Along the organization life,
the real-time reporting in accounting gives complete and instantaneous information about key dimensions of the
organization allowing the management to decide the better direction and actions to take in each moment.

Accounting information plays an important role in the business. The basic objectives of accounting are to provide financial
information to the managers, owners and the stakeholders who are interested in an organization and to help them reduce
uncertainty in decision-making (Romney, 2009).

The study by Majed, A. A (2011) determines the effect of electronic commerce on the accounting information system
development in Jordan. The data analysis found out that accountants in Jordanian hotels have positive attitudes towards
information technology, and the use of the internet in accounting works. They agree that the hotels depend on E-
Commerce and the customers get their orders by using the website.

Heidhues & Patel (2008) research has significant implications on the international application of management accounting
procedures and practices in the decision-making processes. Multinational enterprises, governments and researchers
would benefit from such insights into the utilization of accounting information in various national contexts.
Sajady, H., Dastgir, M., & H. Hashem N. M. S. (2008) study the effectiveness of accounting information systems of finance
managers of listed companies at Tehran stock exchange. The results indicated that the implementation of AIS in these
companies has improved managers’ decision-making process, internal controls, and the quality of the financial reports
and facilitate the process of the company’s transactions

17. http://www.academia.edu/20366225/THESIS_LATEST

In Taposh Kushmar Neogy's study (2014), it is stated that the efficient accounting information system is essential because it
ensures that all levels of management get sufficient, adequate, relevant and true information for planning and controlling ativities
of business organization because an accounting information system stores and provide such valuable information that is vitally
important.

18. http://aaajournals.org/doi/full/10.2308/isys-10395?code=aaan-site 2014


Qi Liu and Miklos A. Vasarhelyi

VII. CONCLUSIONS

This editorial examined a set of major questions relative to AIS research, including accounting data, information processing, business
measurement, data analysis, and reporting. It concluded that, with increasing accessibility of accounting data, a substantive increase in attention
to security and privacy issues would permeate the accounting world. In information processing, many unintended consequences will occur. The
nature of data processing will go toward massive block automation, with accountants focusing on exception treatment and model development. A
plethora of feed-forward effects are anticipated.

The locus and method of data capture, variables being collected, analytic information being incorporated, and frequency of reporting will undergo
paradigmatic change, thus altering the method of business measurement. The pace and adoption of these changes in external reporting is
unpredictable due, primarily, to the rigidity of regulatory mechanisms and the strong aversion to usable accountability and disclosure by
organizations.

The application of sophisticated data analysis technologies will bring great efficiency and support to accounting work, and render some traditional
procedures obsolete. Accountants will be able to expand service scope from financial to nonfinancial process measurement by using emerging
data analysis technologies. The implementation of exploratory and predictive data analysis approaches will bring fundamental changes to the work
of the accountant as well.

19. https://www.google.com/url?sa=t&source=web&rct=j&url=https://pdfs.semanticscholar.org/19b3/30e3336e34cb5d8
97e667225e8f069ef98b9.pdf&ved=2ahUKEwiar-SE-
bjcAhUEOisKHfj0BdkQFjAHegQICRAB&usg=AOvVaw2qzCuIcq47HMUxHatGZXbk

It has become an ordinary thought that most accounting information systems problems were the result of the lack of
constructive planning to refresh their information systems in light of: the vast progress that has been achieved in
information technologies field; software quality; sophisticated system design and development; employment of
quantitative models; identification of information needs; and proper systems auditing. Muhannad Akram Ahmad 2012)

20. https://graduatedegrees.online.njit.edu/resources/mba/mba-articles/newest-trends-in-accounting-information-systems/

An accounting information system is comprised of six basic components. Each one contributes to maintaining the accuracy of the
financial data and the efficiency of working with it. A breakdown in one area can be problematic for a business, sometimes to a
significant extent.
The people who are authorized to use the system represent the first component. Sales personnel, managers, accounts payable
and accounts receivable employees are common users in AIS. Depending on the situation and the individual organization, users
might also be auditors or customers.

The procedures and instructions for handling the accounting data cover collection, storage, retrieval and processing. This second
component of AIS may include instructions for manual and computerized procedures. The failure to follow instructions can create
inefficiency in AIS, and it can lead to costly financial blunders. Thorough documentation and effective training help to improve the
effectiveness of this component.

The third part of AIS is the data. Any information that is applicable to the financial operation of the business will be considered
relevant data. If it affects a company financially, it should be represented in the AIS. When relevant data does not enter into the
AIS, it could affect the financial health of the organization.

The fourth part of the AIS consists of the software used in the handling of the data. The software must accurately collect, process,
store and return data as requested. Small businesses typically use desktop software programs for managing financial data. Mid-
sized businesses often use software that is a little more robust than desktop programs installed on a single machine. Larger
businesses typically use enterprise-level software for their AIS. Frequently, the software is part of a larger ERP system. Software of
higher quality might be customized for a business that can afford it. All programs are expected to be reliable and have adequate
security.

Hardware is the fifth component of AIS. The information technology infrastructure for AIS can be a costly investment, but careful
planning can lead to the best possible purchasing decisions. Considerations will also have to include compatibility with the
software that a business intends to use for its AIS, but technology is making this a little easier every day.

Security is the sixth part of AIS. Internal controls for security ensure the safety and integrity of the data that flows through the AIS.
Internal controls also include the governance of a business, its cultural norms and organizational expectations. Risk detection and
prevention will also fall under this component.

The Primary Functions

The six components of an AIS combine to fulfill the three primary functions of an accounting system. A business needs to acquire
and store its financial data, convert the data to information, and ensure availability when it is required. When all six components
are operating as intended, the AIS can perform these three major functions optimally. This helps to ensure that the best financial
decisions are made.

The Primary Subsystems

The primary functions of AIS, as accomplished via the six components of the system, also serve the interests of the subsystems of
the AIS. The subsystems are the transaction processing systems (TPS), the general ledger system (GLS) and financial reporting
system (FRS), and the management reporting system (MRS). The TPS gathers and stores information about the financial
transactions. The general ledger system summarizes accounting cycle activities, and the FRS produces reports about the financial
status of the business. An optimized MRS details organizational performance and health. The exact designs and application of the
subsystems are devised with the specific organization’s goals in mind.

The Role of Cloud Technology

As the information technologies for accounting systems evolve, businesses naturally adapt. One of the recent innovations to take
hold involves cloud technology. Cloud systems provide freedom to the people who operate within the AIS. While users must
adhere to security procedures, mobility allows flexibility of operations for personnel. A business enjoys improved productivity
using a cloud configuration for AIS, and it could create opportunities for a business geographically. The people in an organization
responsible for infrastructure should be educated on the new options available and how they might benefit the business.

The type of service to use is among the decisions made with regard to an AIS operating through the cloud. One of the choices is
called Software-as-a-Service (SaaS). With this solution, a business purchases the usage of a cloud-based accounting software
system. The provider maintains responsibility for the maintenance of the hardware and the software. The business can purchase
an AIS on this basis, or the business might choose to purchase the use of an ERP system overall. Alternatively, a business might
utilize Platform-as-a-Service cloud technology. In this case, the provider maintains responsibility for the infrastructure, and the
business maintains the software installed on the platform.

Technology will undoubtedly continue to evolve, and accounting systems will adapt to take advantage of applicable innovations.
No matter the new technology used, however, the goals will remain the same. The accounting system will be expected to perform
accurately, securely and reliably.

21. https://blog.capterra.com/5-accounting-trends-for-2017/
22. https://hydra.hull.ac.uk/resources/hull:7180 2013 Ainon Ramli

However, with an increased dependence on IT/IS and AIS, in the hospitality industry,

one of the most critical issues for management to assess is the success and effectiveness

of IT within organisations. IS can be viewed in many ways therefore a number of

system success measures exist such as cost-benefit analysis, system usage and the most

widely used measure, end-user IS satisfaction. In any measurement of IS success, the

impact on end-users is one important dimension that should be included (Au et al.,

2002). The realization of benefits from an IS depends upon the way the user chooses to

respond to the system in market driven firms (Melone, 1990) and whether the user is

satisfied with the IS is critical in determining whether it is effective or not (Au et al.,

2002).

Thus, hotels can benefit from the investment in IT if hotel

staff work more efficiently with IT to better assist customers and customers also have a

better experience with the hotels, as noted by Law and Jogaratnam (2005). In their

survey in Hong Kong hotels, they found IT was used to replace the existing paper-based

system, to improve customer service and to enhance operational effectiveness (Law and

Jogaratnam, 2005).

Hotel operations need IT crucially and thus IT development is very important for

effective hotel operations in the 21st century (Winston, 1997) with the primary role of

IT in the lodging industry being to improve productivity (Ham et al., 2005). The
hospitality industry needs IT to improve operational efficiency, reduce costs and

enhance service quality. Previous studies have shown a positive influence of the use of

IT on the development of competitive advantage for the hospitality industry (e.g.: Cho

In a study in the hospitality sector, Kim et al. (2008) extended the TAM to investigate

the relationship between antecedents of IS system quality and service quality; and users’

acceptance of hotel front office systems (HFOSs). Their findings indicate that all

relationships were significant except two variables of information quality to perceived

ease of use and service quality to perceived usefulness. R2 values for perceived

usefulness and ease of use were 0.38 and 0.33 respectively, indicating that antecedents

in this study only explained 38% and 33% of the variances of the dependent variables

respectively. The study concluded that the external variables of information system

quality and perceived value can be used to enhance the model of the acceptance of

HFOSs from the perspective of hotel frontline employees.

The absence of objective determinants of IS effectiveness therefore requires a substitute

measure of user satisfaction. Users themselves constantly evaluate how they perceive IS

because if the system cannot fulfil their needs, they will turn to another source. Users

will stop using a system which fails to satisfy them (Evans, 1976). Previous studies

show that user satisfaction is potentially measurable, and generally acceptable. Galletta

and Lederer (1989) notes that these IS success measures fall into two general outcome

categories, as shown in Figure 2.8.

expanding our understanding of factors


influencing usage of and satisfaction with AIS in hotel companies. (TAKE NOTE PWEDENG GAMITIN PANG RRL

23. http://lodgingmagazine.com/three-ways-overcome-hotel-accounting-challenges/

Scott Watson 2018


Deloitte’s 2018 Travel and Hospitality Industry Outlook reports that the global travel industry is one of the fastest growing
sectors in the world. While increased corporate travel demand and a healthy economy paint a rosy picture for the hotel
industry, the report also warns that the lodging ecosystem is vulnerable to threats from multiple fronts. Hospitality businesses
are becoming more cost- and profit-conscious and guests are placing increased importance on price, quality, and the level of
services they receive. Hotels of all sizes are seeking out technology solutions that can help increase revenue, minimize costs,
and maximize profits without affecting service quality.

These unique challenges require hotels to be nimble, educated, and equipped with the latest technology to streamline
processes and drive financial performance. Owners rely more and more on financial benchmarking data to ensure they are
getting the most out of each asset and each management contract. Hoteliers are turning to robust accounting tools and hotel-
specific accounting partners to balance these challenges. Below are three ways that smart accounting solutions can address
unique needs of hotels.

24. https://www.hotelmanagement.net/property-management/4-challenges-and-solutions-to-hotel-accounting

Alicia Hoisington | Apr 2, 2018

25. https://mobi.hotelnewsresource.com/?p=99312&amp=1\

Kashmira Lad 2018

26. http://jinisyssoftware.com/importance-accounting-hotel-management/

2014 Jojo Balagosa

27. https://www.soegjobs.com/2017/08/07/information-systems-used-hotel-industry/

28. https://www.thecaterer.com/articles/305663/technology-accountancy-systems-for-hotels-and-restaurants

29. https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.soegjobs.com/2017/08/07/information-
systems-used-hotel-
industry/&ved=2ahUKEwj3oM6R_bjcAhVXfisKHbXHBLwQFjACegQICxAP&usg=AOvVaw3jvMsDowMAfteijtSZsDgN

30. https://bizfluent.com/facts-7258540-hotel-management-information-system.html

31. https://www.researchgate.net/publication/261360353_Hotel_Management_Information_Systems_Reservation_Room_In
formation_Guest_Information_Cancel_Wait_List_Check_In_Walk_In_Pre-Post_Charges_Check_Out_Folio_-
_Billing_Night_Audit_Post_Room_and_Tax_Guest_Led

32. https://www.researchgate.net/publication/254392088_The_use_of_information_systems_in_hotel_market_of_Cluj-
Napoca

33. http://www.academia.edu/7525994/Information_Systems_in_Tourism_and_Hospitality_An_Impact_Study

34. https://www.scribd.com/document/239729488/Management-Information-System-in-Hotel-Industry
Hospitality

35. https://www.lesroches.es/en/hospitality/industry/

T ES TIM ON IAL: LES ROC HE S ALUMN I INMACULAD A M UÑ OZ: Inmaculada Muñoz graduated in 2013
after completing the Postgraduate Diploma in International Hospitality Management at Les Roches
Marbella. She is General Manager of Hotel Iberostar C oral Beach in Marbella.

36. https://asiancorrespondent.com/2016/01/study-hospitality-prepare-for-success-in-the-worlds-
fastest-growing-industry/

Roger S. Cline for Hotel Online. “The hospitality industry is one of the world’s largest employers and arguably one of the
largest traders of foreign currency. It is often a focal point for local society, and is clearly at the centre of the transfer of
ideas and the cross fertilisation of cultures.

37. https://www.livecareer.com/career/advice/jobs/hospitality -fast-growth

According to projection from the Bureau of Labor Statistics, hospitality graduates should experience “excellent” job
opportunities in the coming years as the hotel sector is expected to continue its recent expansion.

38. https://www2.deloitte.com/us/en/pages/consumer-business/articles/travel-hospitality-industry-outlook.html

39. https://www.wittenborg.eu/hospitality-management-industry.htm

The hospitality industry consists of a wide range of exciting and growing career opportunities, in traditional sectors
such as hotel, restaurant and resort management, but also in areas such as event and sport management, theme parks,
entertainment management, casinos and health and fitness centres. The most successful hotel managers in today’s
world tend also to be some of the most skillful business administrators.

40. https://www.omicsonline.org/scholarly/hotel-management-journals-articles-ppts-list.php

41. https://www.sciencedirect.com/science/article/pii/0261517783900055

T E CHNOLOGY : This article discusses applications of technology to the hospitality environment. Front office
information processing systems such as reservations, guest accounting and room management systems are discussed,
as well as their impact on the efficiency of operations. Effects of developments in telecommunications and, more
recently, teleconferencing on the lodging (hotel) industry are discussed. Technology benefits, such as energy
management and the safety and security of guests and their property, are discussed. This article also clarifies the issues
that must be considered in the application of new technology and examines future trends.

4 2. HTTP S:/ /WWW.EM ERALDI N SIGHT .COM/D OI/ ABS / 10 .11 08/ IJCHM -07- 2014 -0363

E CON OM IC: This study aims to examine previously identified hotel automated valuation models (AVMs) using a
more extensive and updated sample of hotel sale transaction data, introduce economic conditions as a new
determinant for hotel market value and test the moderating role of economic conditions on the relationship
between the previously identified indicators and market value, operationalized as sale transaction price.

4 3. https://blog.capterra.com/the-5-most-popular-hotel-management-software-solutions-for-small-
hotels-compared/

44. https://www.hotelogix.com/blog/2017/10/12/infographicten -things-city-hotels-need-to-know-when-


choosing-a-hotel-property-management-system/

45. https://hotel-management.financesonline.com/

Hotel management software can be utilized to perform important organizational and financial tasks and activities by
hotels, resorts, motels, RV parks, condos and others. These functions include reservations, customer relationship
management, property and maintenance management, accounting, and employee scheduling.

Hotels look to improve their efficiency and productivity and this has led to the development of hotel management
platforms. This type of software is also called Property Management System (PMS) and more comprehensive systems
are termed Hotel ERP (Enterprise Resource Planning). Start by checking our leader Oracle Hospitality, and other
recommended solutions in this category.