Sl. No.

Description Number
Toll Operations

1 Number of Inspections to Toll Booth and Toll

Lane Infrastructure (Morning/Evening/Night)
2 Review of Validations carried out by validator
3 Total Number of Violations Recorded
4 Total Number of Exemptions Recorded
5 Percentage of Vehicles using ETC Tags
6 Average Number of Transactions per plaza

7 Instances where handheld is being used to

expedite transactions due to heavy traffic
8 Instances of Lane Closure due to TMS issue
9 Instances of Lane Closure due to Electrical Issue
10 Instances of Arguments/Misbehaviour in Lanes
11 Instances of Long Queue

12 Instances of Police interfaring in Lane

Operations due to heavy queuing
13 Complaints Received Complaint Register: , Email : , Phone:
14 Appreciation by users
15 Any obervations of IC and NHAI for toll operations
16 New proposal/circular related to toll operations
17 Changes in Staff (if any) SPV : , Toll Operation:, Security:

18 No. of Time Behavioral Improvement Training

has been provided to staff
19 Attendance Percentage of Toll Operations StafSPV : , Toll Operation:, Security:
20
 Remarks

ail : , Phone:
Sl. No. Description
IncidentInspection
Managementof Ambulance
1 (Morning/Evening/Night)
2 Inspection of Route Patrol Vehicle (Morning/Evening/Night)
3 Inspection of Recovery Vehicle (Morning/Evening/Night)
4 Review of formats filled by Incident Mangement Team
5 Average Response Time of Ambulance
6 Average Response Time of Route Patrol Vehicle
7 Total Running and Stopping Hrs of Route Patrol Vehicle
8 New Establishments in ROW
9 Has NOC being obtained for all?
10 Total Number of Encroachments
11 Encroachments Removed
12 Illegal Median Openings Closed
13 Lane Closure - Length, Time
Instances of Vehicles going for any other duties
14 under special request of NHAI, State
Department.
15 Complaints Received
16 Appreciation by users
17 Any obervations of IC and NHAI for incident management
18 New proposal/circular related to incident mangement
19 Changes in Staff (if any)

20 No. of Time Behavioral Improvement Training has

been provided to staff
21 Attendance Percentage of Incident Management Staff
22 Mock Drills conducted
 Number Remarks

ng/Evening/Night)
/Evening/Night)
gement Team

Patrol Vehicle

Complaint Register: , Email : , Phone:

ent management
mangement

gement Staff
Sl. No. Description
Maintenance
1 Total Number of IC points
2 IC points closing timelines
3 Penalties Proposed by IC
4 Site Inspections Carried out
5 Predominant Maintenance Activities
6 New Contracts awarded
7 New Proposals as per NHAI circular under review
8 New Proposals as per NHAI circular in approval stage
9 New Proposals as per NHAI circular in implementation stage

10 Confirmation that the contractual provisions are

fullied for ROW Contracts
11 Random Measurements of Work Done at Site
12 Random Quality Checks for Maintenance works
13 Complaints Received w.r.t maintenance
14 Appreciation by users
15 Changes in Staff (if any)
16 Training and Workshops
17 New Proposals (internal) under review
18 New Proposals (internal) in approval stage in HQ
19 New Proposals (internal) in implementation stage
 Number Remarks

<7 days : , 7-14 days: , 14 -21 days: , > 21 days:

Pavement : , Structures: , Road Furniture : ,

proval stage
plementation stage

Complaint Register: , Email : , Phone: