Oliva Mendez

OBJECTIVE
I am a candidate currently seeking a Human Resources job/internship opportunity. I am equipped with
eight years of management and leadership experience in which I have learned to solve any problem and
lead a team. I am also attending my last year at the University of Houston, from which I will obtain a
Bachelor’s degree in Human Resources Development and a minor in Organizational Leadership and
Supervision in May of 2019.

EDUCATION
College of Technology, University of Houston
Bachelor’s of Human Resources and Development
Minor in Organizational Leadership and Supervision
Expected Graduation Date: May 2019

PROFESSIONAL EXPERIENCE
Justice Tween Brand 06/2011-Present
Assistant Manager
 Conducting interviews and filing out hiring paperwork with proper documentation
 Preparing orientation and training new store associates
 Completing associates performance notices
 Lead all activities related to providing a superior customer experience
 Manage payroll and hourly metrics
 Operating the store when the store manager is absent
 Assist with talent acquisition, associate development and retention
 Assist with merchandise flow management
 Manage and achieve financial metrics and goals
 Collecting weekly feedback and insight from promotions, sales, customers requests and various
other factors in the business to report to the regional sales leader.
 Conduct associates on their duties and tasks
 Resolving customer and employee issues

Burnett Specialists 05/2018-Present

Staff Assistant
 Performing administrative duties in support of the maintenance of employee records, including
personnel status updates, terminations, and new hires
 Assisting in the collection of employee information for reports and statistical research
 Entering employee data into the company record keeping system
 Processing paperwork for functional area according to established procedures
 Providing support in functional areas of a human resources department, which may include
recruitment and employment, personnel records, employee and/or labor relations, job
evaluation, compensation management, benefits administration, organization development and
training
 Running background and educational checks for candidates records
 Updating candidates resume for client’s expectations and requirements
SKILLS
Bilingual in Spanish and English
Proficient in today’s technological equipment and software skills including Microsoft Word, PowerPoint,
Excel, 1Source, Outlook
8+ years of leadership and management experience
Interpersonal and superior customer service skills
Leading a team of 15+ employees

ACTIVITIES AND HONORS

Student Society of Human Resources and Development
Gold Member; Volunteered at Ronald McDonald House, Contributed in fundraisers and socials
DECA Business Collegiate
Vice President; Communicated alerts and messages to the whole organization, assisted the President
and was the face of the organization when the President was not present.
HR Houston
Member since 2017