LISTENING SCIPTS

Unit5_Task1
The first thing you see when you enter this surgery is the reception desk. Immediately
on your left you will find the toilet. On the receptionist’s right, there are filing cabinets
with patients’ dental records. When you stand with your back to the W.C, you can see
the waiting room with chairs for the patients, a table with magazines and a coffee and
tea machine. On the receptionist’s left, there is a small cloak room for the patients to
leave their coats and umbrellas. The large room that faces the lounge is the consulting
room. This is where the patients can be interviewed, treatment plan explained and
medical history taken, away from the potentially frightening dental chair. The surgery
or the treatment room is on the left. This is where the GDP and his DSA work. The
room on the right, which you can enter only through the consulting room, is the
recovery room. The only piece of furniture there is a couch for the patients to lie down
after general anaesthetic section or to recover after fainting. The last room on your
left along the corridor is the X-ray room. Here, the radiographer takes and develops
dental pictures. Opposite, there is the dental technician’s laboratory where he is busy
constructing orthodontic appliances and prostheses. An oral hygienist, whose job is
to instruct patients in oral hygiene, takes the office opposite the recovery room. All
the people who work in this dental clinic can rest and have something to eat and to
drink in the staff room at the end of the corridor.

Unit 6_Task6
GERMICID is a disinfectant and detergent for dental rotary and carbon steel
instruments. This cold sterilizing solution is virucidal, bactericidal and fungicidal. One
of its active ingredients is potassium hydroxide. It should be used undiluted and is
not suitable for disinfection of aluminium instruments. It is active against HIV and
hepatitis B virus. Instruments should be left in the disinfectant bath for at least 15
minutes. Then they should be rinsed with water and dried. The wearing of rubber
gloves is highly recommended. Avoid splashing the solution which is strongly
alkaline. In the case of accidental exposure of eyes and skin, flush immediately with
running water. GERMICID should not be swallowed and food contamination may be
harmful.
Unit7_Task1
P: Hello, my name is Montague. I would like to make an appointment with Dr.Brown.
R: Are you Dr.Brown’s regular patient or is it going to be your first visit?
P: No, this is my first time.
R: Good. Is Friday 13th at 11.00 OK with you?
P: I’m afraid I can’t wait that long. I have a terrible toothache in one of my upper
teeth. I don’t know which one. Could you squeeze me in for tomorrow’s morning?
R: Dr.Brown has a very busy schedule. But let me see what I can do for you.
P: I’ll appreciate that.
R: How about tomorrow at 5.00?
P: That’ll suit me fine
R: Can I have your information again, please?
P: It’s Montague. Steve Montague.
R: Could you spell it for me, please?
P: M-O-N-T-A-G-U-E.
R: Alright, Mr.Montague. Dr.Brown will see you tomorrow at 5.00.
P: Thank you very much. I am really grateful. Bye.

Unit7_Task3
1. I accompanied my daughter to the dental surgery. She was to have an impression
taken for a mouthguard. The dentist was running late and curtly asked us to sit down.
I noticed that my daughter felt very uneasy and was fidgeting in the chair so I held
her hands tightly as the impressions were being recorded. My daughter’s worries
went unnoticed by the dentist who had paid little if any attention to her. We both felt
very uncomfortable.
2. I was having a crown prepared on a lower molar. The dentist gave the local
anaesthetic and said little. After inquiring whether the tooth was numb, the dentist
started to work. He didn’t explain the procedure. I felt like a “phantom head” just lying
there. At one point the dentist tried to remove the crown which fitted very firmly. The
probe painfully scratched my gum. Some kind of infection developed that wouldn’t
heal for two weeks.
3. My husband went for a routine checkup which only took two minutes. And would
you believe it, the dentist had a cheek to charge him 60 euro just for that. There was
no actual treatment, no radiographs, nothing. No wonder dentist are filthy rich.
Unit8 (p.61)