Mahendra Pratap Sharda Prasad Singh

College of Commerce, Science and Arts

Bandra (East), Mumbai-400015

AirTel – Distributor Management

System
Developed by:-

Sunil D. Shukla

Padmavati R. Tiwari

Jatin B. Upadhyay
PROJECT SUBMITTED FOR THE PARTIAL FULFILMENT
OF
BACHELORS DEGREE OF SCIENCE IN
INFORMATION TECHNOLOGY

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IN THE YEAR 2006-2007
MUMBAI UNIVERSITY

Page 2 of 27
 MAHENDRA PRATAP SHARADA PRASAD
SINGH COLLEGE OF ARTS,
COMMERCE & SCIENCE
(Affiliated to the University of Mumbai)
Address: Plot No. 629/1243, Behind Teachers’ Colony,
Bandra (East) Mumbai – 400 051

CERTIFICATE OF APPROVAL FOR THE

PROJECT ENTITLED

AirTel - Distributor Management System

Submitted By:

Sunil D. Shukla
Padmavati R. Tiwari
Jatin B. Upadhyay

IN PARTIAL FULFILLMENT OF
BACHELORS DEGREE OF SCIENCE IN
INFORMATION TECHNOLOGY

INTERNAL EXAMINER EXTERNALEXAMINER

1) Prof. Kavita Khadse

2) Prof. Madhavi Tullu

CO ORDINATOR PRINCIPAL

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 Prof. Kavita Khadse Dr. Bindu Chowdary

Acknowledgement

With a deep sense of gratitude for the people who have helped us, we present our
project “AirTel Distributor Management System” to facilitate the Daily Operations of the
AirTel Zone Office at Ghatkopar.

We would like to thank our Principal Dr. Bindu Chowdary for her timely support in the
completion of this project.

We extend our gratitude towards our co-ordinator Prof. Mrs. Kavita Khadse and
Our Internal Project Guide Prof. Mrs. Madhavi Tullu.

We would like to express our appreciation and thanks to our External Project guide
Mr. M.P.Shukla and Mr. Talibuddin Shaikh for his guidance and invaluable suggestions
in completing and reviewing the whole project.

We thank almighty, all our faculty members and classmates who helped us at various
stages of our Project.

Sunil D. Shukla
Padmavati R. Tiwari
Jatin B. Upadhyay

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 TABLE OF CONTENTS

Chapter Topic Page Number

Chapter One 1. Introduction
1.1 Profile
1.2 Current Working Procedure
1.3 Problem Statement
1.4 Solution Provided
1.5 Scope of System

Chapter Two 2. System Analysis

2.1 Software Requirement Specification
2.2 Context Diagram
2.3 Flow Chart
2.4 Dataflow Diagram
2.5 E-R Diagram

Chapter 3. System Design

Three 3.1 Screen Layout
3.2 Reports
3.3 Tables and descriptions

Chapter Four 4. System Development

4.1 Hardware and Software specification
4.2 Justification for the Hardware and software
Specification.

Chapter Five 5. Testing

5.1 Black Box Testing
5.2 White Box Testing

Chapter Six 6. Limitation of System

Chapter 7. Bibliography
Seven

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Page 6 of 27
 COMPANY PROFILE

Bharti AirTel is one of the largest and rapidly growing Tele-communication Company
with more than 18 operational circles in India. Bharti AirTel is conducting its GSM
Cellular Operations with the Brand Name of AirTel. They are having their Technical
Alliance with IBM. They also have their other businesses in Retail, manufacturing and
Insurance. They Collaborated with Walmart Inc., USA for expanding their Retail business
in India. Bharti AirTel is voted as 3rd most preferred employer for year 2003. They are
continuously working under Six Sigma Management compliance for achieving Customer
satisfaction and Customer Delight.

AirTel - Mumbai

Bharti AirTel is controlling its Mumbai Circle operation with their Head Office at
MindSpace – Malad. They have further divided the whole Mumbai circle into 5 Zones.
Each Zone has their own Zonal Office and they are operating their Sales and Marketing
activities from Zonal offices for corresponding Zone. They Have Achieved the Six Sigma
Certification for their enhanced customer service. They also have been voted, as Most
preferred Mobile Operator in Mumbai for Year 2005-2006.

AirTel Mumbai has deployed the best talent from industry

to their operations in Mumbai. They started their Operation in Mumbai in year 2002 and
made their presence felt in just 6 months. Now, 4 and ½ Year down the line they are 2nd
Largest Mobile operator in Mumbai in terms of Subscriber base. They are continuously
working towards the customer satisfaction and achieving highest level of Six Sigma
certification.

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 Current Working Procedure

BUSINESS PRACTICE

BHARTI AIRTEL, MUMBAI is operating their Business in GSM cellular market with
their Head office and Zonal offices across Mumbai. This software is made to facilitate the
day-to-day operations of the AirTel Mumbai Zone Office (Hence forward will be termed
as Zone office) and their Distributors.
After the TRAI (Telecom Regulatory Authority of India) guidelines that
the All the Cellular operators of India must have to complete the Documentation (i.e.
Address and identity Verification of the Customers who wish to buy a new prepaid or
Postpaid connection) within 4 Days of New connection activation. For the Postpaid
operations they have their dedicated team in place. But, as the Prepaid connections are
been sold buy the retail outlets in Mumbai, It was very difficult for the Distributor and
retailer to keep track of this documentation and complete the documentation within
specified time frame.

BUSINESS DELIVERABLES AND THEIR EFFECTS

The Main Objective for the AirTel Zone office is to ensure the following points.

 Once the physical SIM is delivered to Distributor (SIM Dispatch date), it should
be sold in 90 days (starting from distributor receiving the physical SIM).

EFFECTS
• If SIM are not been sold within the 90 days period then SIM might expire
and it is of no use.
• Distributor will loose all the money he spend on buying that SIM

 If the retailer sells the Address the SIM then and Photo Id proof should be
collected and have to be delivered to AirTel appointed document verification
agency within 4 days. This is the most crucial and important objective of this
whole practice.

EFFECTS
• If documents are not been forwarded or not been accepted (because of
wrong documentation or wrong Prepaid Enrolment Form – PEF form
filling), then Distributor will loose the commission for that SIM and will
loose the money equivalent to profit of 4 SIM connection being sold.
• According to new TRAI (Telecom Regularity Authority of India)
guidelines – Every Telecom operator has to complete this documentation.
Failing to this, will cost Telecom operator a huge penalties and they may
also cancel the license of Telecom Operator for that operating circle.

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 • AirTel Zone executives Key Result Objective (KRO) is to ensure that this
objective should be met. Failing to this may result in bad annual appraisal
for him.

PROCESS LOGIC FLOW

Step – 1

Zone Executive will receive the Input file (In Excel File Format) from the AirTel
Warehouse and check the following:

1. Random Checking of Excel File for correctness of data and physical SIM.
2. Add new additional columns as Distributor and allocate the cases to Distributors
(Based on Company policy specified).
3. Will ensure completeness of the Final file contents (i.e. Name of the Excel file
headers, Total Number of Headers, Blank rows or data etc.).

Step – 2

Zone Executive will make the Distributor wise separate Excel files and One Consolidated
Copy for Zone office reference. Zone executive will forward the Distributor wise
segregated files to respective Distributors. Same Physical SIM will be dispatched to him
via AirTel warehouse courier.

Step – 3

Distributor will receive the Soft copy of SIM Dispatch data and physical SIM at his
premises and will carry out the following activities.
1. Check for the SIM Dispatch date of all the physical SIM received.
2. Match the soft copy (which was been send by Zone office as Excel file) and
Physical SIM to ensure that all the physical SIM are been received which are
mentioned in Soft copy of SIM dispatch data.
3. Distributor will distribute the SIM among his Field operating staff for further sell
the SIM to Retailers.
4. Distributor will make the note of all the SIM given to Field Operating Staff (FOS)
for sales.
5. Field Operating staff (FOS) will sale the physical SIM to their allocated area.

Step – 4

Retailer receives the physical SIM and will further sale the SIM to customer. Once the
customer has to purchase the SIM he will do the following activities.
1. He will do the FRC (First Re-charge) for the amount of customer had bought the
SIM for.
2. Will ask the customer to fill the Prepaid Enrolment Form (PEF) and will check for
the completeness of the PEF form.

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 3. Will call distributor and request him for 889 activation1 of SIM.
1
For SIM activation Distributor (who had the Pre programmed Demo SIM which enable him to do some special functions as
Balance transfer and 889 activation) will SMS the mobile number of the SIM to be activated to AirTel Switch room Number 889.
Once the SMS is delivered to this number, System will automatically trigger the Automated activation event for that SIM and SIM
will be activated.
4. Customer will make the FC (First Call) to AirTel Customer Care or any other
number.
5. Will keep the PEF form with him. At the end of the day, Runner from the
Distributor will visit him and collect the PEF forms. He will take the PEF form
ready for submission to distributor. Check for completeness and will submit the
PEF forms at AirTel appointed Document Service provider.

Step - 5

AirTel appointed Document Service provider will receive the PEF form and validate
whether the document is valid or not. Feedback for the same reason will be uploaded at
the AirTel’s Intranet Site which is accessible throughout the AirTel Mumbai circle. Once
the Feedback is uploaded at the company site. The following activity is being done by the
AirTel IT department at the end of the day (i.e. 00.00 Hours next day).

1. Generate the Text File report for all the cases that were been entered by Document
Service provider with all the necessary attributes such as status and reason for
rejection.
2. Generate the Text file report for all the cases that were been activated by
Automated 889 activation Server.
3. Generate all the Cases where FRC was been done.
4. Generate all the Cases where FC was been done.

All the above said reports will be generated and will be forwarded to concerned
departments (Including AirTel Zone offices) by Next day morning (i.e. before 07.00
hours).

Step - 6

Zone Office will receive the above said report and will do the following activity.

1. Manually (In Excel) match these reports with SIM dispatch data.
2. Generate the master file which will contain the overall status.
3. If the case is OK (i.e. SIM Dispatch date, FRC, 889 activation, FC and PEF
document submission is successfully done). Then will mark SIM dispatch data as
OK otherwise will forward the Pending cases report to Distributors for high
priority follow-up case.

Step - 7

This cycle will keep on repeating itself from the sales of SIM (When AirTel Zone sells
the physical SIM to Distributors) until the SIM is been sold to customer or is been
expired.

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 Problem Statement
There are various problems that occur while managing the day-to-day operation and
Doing the follow-ups. It is very difficult to manually keep track of this Process life cycle
and keep the ends tied together. AirTel Zone executive also have to solve internal
problems related to automated switch (889 activation failure in the switch or other
technical problems due to System failure) and FRC.

Following are some main problems that were encountered in the current working
procedure.

 There is no security in the Excel database.

 No Proper Standard Operating Procedure in place to monitor the whole activity.
 Great amount of time and efforts required.
 No Practice in Place to track Distributors Cross selling.
 No Practice in place to track the Fraud of distributors.
 No management policy in place for timely resolution of customer complaints as in
current practice only those customers will get the resolution who are entered in the
AirTel system (i.e. when Document Verification service provider is updating the
AirTel Intranet site).
 No policy in place to keep track of SIM expiry cases.
 No tracking of the cases where document is not been submitted but 889 activation
is done.
 No Tracking at distributors end that from where the 889 activation request is
coming from and is it a legitimate mobile number to activate?
 No Tracking of FOS field movement and sales.
 No Tracking of cases, which are been collected by runner from retailers.
 No tracking of the cases where 889 activation is done but No FC is been done
(This means that is not a genuine sale and retailer or distributor is forging
someone else’s document and just activating the SIM for their target and
commission).
 No tracking of the cases where No 889 activation is done but PEF form is been
submitted.
 No Tracking of Distributors Field Operating staffs (There may be some
complaints from the retailers and Zone is unable to solve them because they don’t
know actually which FOS is operating in which area).

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  It is very difficult for the Zone Executive to manually match up the daily AirTel
IT generated reports with master SIM dispatch data and to make pending report
for the distributor.
 No Automatic Backup facility available to the users.
 Takes great amount of time to generate the daily, weekly and monthly
Performance report of the Distributors.

Solution Provided

The solution for the above said problems is system that will check for all the pre defined
set of business logic and assist the AirTel zone office to identify potential problem in this
whole cycle with minimum error ratio and higher target achieving ratio. This software
tool must also provide the interface to manage the overall database and maintain the data
integrity in effective and efficient way with minimum manual interventions. The ‘AirTel
– Distributor Management System’ has the following capability to achieve the strategic fit
for Company Policy and Process deliverables.

 User Authorization.
 Role based Logging and Tracking
 Fraud Control over Distributor’s operations.
 Fraud Control over Retailer’s operations.
 No need to maintain the Different Excel data sheets
 Centralized database.
 Secured database.
 Timely back up and archiving of data.
 Data also can be re-loaded in the system.
 Data Merging and Database operations are faster and reliable.
 Faster Allocation of cases to field operating staff.
 Easy to manage the cases where follow-up is to be done.
 Any point of time one can generate overall Master File and Reports.
 Centralized distributors and retailer management.
 Automatic Backup facility.
 Distributor’s Work Force Management.
 Easy Functionality to generate the daily, weekly and monthly reports.
 Output Files are generated to Excel file Format (.xls) so easy to handle operations
and outputs.

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 Scope of the System

The ‘AirTel – Distributor Management System’ helps the AirTel Zone and Distributor
points to solve all the Problems that arise while performing their daily operations and
completing all the mandatory compliances. It has its area of Functionality, beyond which
‘AirTel – Distributor Management System’ does not perform requisite operations which
are out of its scope.

The ‘AirTel – Distributor Management System’ has following area of operation.

• It can provide functionality for the AirTel Zone and Distributors – end only.
• User Based Logging – No backend data access is permitted.
• Automatic Backup – User has to ensure the Physical media backup.
• It can generate the various Reports and MIS based on the underlying data only.
• It can Import (Take Input as) the data from Excel File format – No other file
format is supported.

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Page 14 of 27
 Software Requirement Specification

Purpose of the document:

The Main Objective for the AirTel Zone office is to ensure the following points.

 Once the physical SIM is delivered to Distributor (SIM Dispatch date), it should
be sold in 90 days (starting from distributor receiving the physical SIM).

 If the SIM is sold by the retailer then the Address and Photo Id proof should be
collected and have to be delivered to AirTel appointed document verification
agency within 4 days. This is the most crucial and important objective of this
whole practice.

 Distributor Management.

 SIM Sales Movement Tracking.

 Successful Sales without increasing the Lead-time for sales and document
submission.

 Adherence to Company Policy and guidelines.

Scope of the document:

The main aim of the project is to help the AirTel zone and distributors to
track the process of SIM sales and submission of customers documents to AirTel
appointed Document Verification Service Provider. This system also keeps the
information of distributor, retailer, FRC, FC and 889 activation data.

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Overview:
This software is basically for the management of the Daily SIM sales of
AirTel distributors and retailer with No process gaps. The software helps to add new
record, to modify, to delete, to retrieve, to search for a particular record etc.

Product Function:
With this software the AirTel zone will able to add any new area, details
of Distributors, details of Retailers, Distributors Work force such as Field Runner, Field
operating staff, Back end operating staff. They can import their excel file and store the
data and to generate a report for the analysis.

User Characteristics:
The user of the system should have only some basic knowledge about
computer operations. He/She needs not have any knowledge of different programming
languages or back end RDBMS of system.

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Page 17 of 27
 Context Diagram

Physical SIM & SIM Dispatch Data

AirTel Warehouse

Email Confirmation

FC Report to Zone

FRC Report to Zone

889 Activation Report to Zone

SIM Dispatch Data

889DataEntry

Reconciliation Report

Document Pending Report PEF Form

Status
Report to
Zone
889 Activation Report I.T. Team –
AirTel
(Generates FC,
FRC & 889 Data)
PEF Team - AirTel
Distributors (Document
Document
Verification)
FOS Delivers
Doc. Pending SIM Runner Submission to
SIM Report Activation Collects Doc. AirTel
Request Automated Switch Dept. 889
Team – AirTel
SMS to 889 number for (SIM Activation Order takes
Retailers SIM Activation
place)

SIM Sales First Recharge (FRC) By Retailer

Automated Switch
Dept. – AirTel
(FRC Recharge Order
takes place)

Customer Makes the First Call (FC)

Automated
Switch Dept. –
AirTel
(FC is recorded)

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Customer

Flow Chart

Page 19 of 27
 Start

SIM dispatch data

from AirTel
warehouse

Bifurcate the SIM

dispatch data among
all distributors

Send the data to

respective distributor

S
I
M

R
E
T
U
R
N

BAC
K
S Distributor receives
I the data and physical
M SIM &further
distributor them
among retailer
R
E
T No
If
U SIM Received
R Date <= 90
N Days

BAC Yes
K
Retailers receive SIM
& keep them for sales

If SIM Sales
within 90 Days
of SIM Page 20 of 27
Dispatch
No
Yes

Sales

Will do the FRC and

request distributor to
activate SIM

Runner collect
customer documents
from the retailer

D
Runner verify the
documents from the
distributor

Documents are sent to

Document Team

If
Documents
are OK? No

Yes
AirTel Intranet Site is
updated as Document
Accepted

AirTel Intranet Site is

updated as Document
Rejected

IT Team will access the

Intranet Data and Generate the
889, FRC, FC and PEF
Acceptance Report
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 IT Team will Forward the
Report to AirTel Zone office

C
C

Import the Data into

System for
Reconciliation

Release the pay off and

If commission to
Document is distributor (at end of
submitted
month)

E
If
(PEF submission
date - 889 activation
date) <= 4 days

No Pay outs to
Generate the Document distributor for Non
submission Pending Report compliance of
and Send it to distributors. Document submission

Distributor will
Import the Pending
report into System.
E

Follow up of Pending
cases with retailer E

Receive the Pending End

document from
Retailer

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E-R Diagram

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 Import
IMSI IMSSI
Scheme Import MNO SIMNO
Dt MSISDN
I NO
Dt
Recharge
ZFC
FRC
lRecharg
e
ZFRC Check MRetailer
Value
ue Recharge Recharge
TypRech DatRecha
arge rge
Type Date IMSI
e e
RetaileI
MSI
FC
eRetailer
Check
Code

IMZPe ReFRC
Check
fShel MRetailer eRetailer
l FC Exp
Name
SI Date
Date
Retailer
Retailer
AddrReta
CodeReta
GRC iler
iler Code
DatIMSI ZFC Address
ess
e

Retailer Retailer RetaFC

AddrReta AddrReta Date
ExpCateg CatGRC iler iler rRetailer
ory Date Addr1 Addr2 Addr3
Date egory 1 2 3

Distribut
or
NDistrib
utor
DistrStat Name
us ame
NDistrib
IMSI
utor Distribut
Name or
MDistributor
ame 889 MDistributor
CDistribu
tor Code
Data ode

StatuRem
Entr Distribut
ark ZPefShell y or
s ADistrib
utor
Address
ddress

DiFC
Distribut
Check
orAdDist
ADistrib
Remark ributorAd
utor
dr1
Addr2
dr1
ddr2
889DataEntry

Data Flow Diagram

Import
Sim Import
Dispatch FC
Data Data
Import
FRC
Data
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 AirTel Zone
Import
889
activation
Data IT Team

Import PEF Team

Import PEF
Distributor Report
Report

Generate list
for document
submission
Distributor

Request
For Runner
Activation

Retailer

SIM
Sales
Documents
Submission

Customer

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Page 26 of 27
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