Document 470164.

1 7/10/18, 12)35 PM

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Customer Interface Error: S3 Error The address reference specified is not valid for this
customer reference (Doc ID 470164.1)

In this Document

Symptoms
Changes
Cause
Solution

APPLIES TO:

Oracle Trading Community - Version 11.5.10 to 12.0.4 [Release 11.5 to 12]

Information in this document applies to any platform.
This problem can occur on any platform.

FORM:ARXCUDCI.FMB - Customers

SYMPTOMS

When using Customer Interface to add an additional site use to an existing address of an account that was created by
the Customer form the following error occurs:
racina: ORA-00001: unique constraint (AR.HZ_PARTY_SITES_U2) violated

or

there is an S3 error on the output execution report.

S3

ERROR
The address reference specified is not valid for this customer reference
ERROR
Site use for this address reference already exists in the database.
Please specify an address and site use that do not exist.

CHANGES

application of 11.5.10 +

CAUSE

When an account is created via the customer form, the values the form generates for
hz_party_sites.orig_system_reference and hz_cust_acct_sites_all.orig_system_reference are entirely different. From the
Customer form: hz_party_sites.orig_system_reference <> hz_cust_acct_sites_all.orig_system_reference

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Whereas when an account is created via the interface the value placed into hz_party_sites.orig_system_reference and
hz_cust_acct_sites_all.orig_system_reference is the value coming from
ra_customers_interface_all.orig_system_address_ref. From Customer interface: hz_party_sites.orig_system_reference
= hz_cust_acct_sites_all.orig_system_reference

The difference in values for hz_party_sites.orig_system_reference and hz_cust_acct_sites_all.orig_system_reference

when created from the form appears to be causing the error during customer interface.

SOLUTION

For an additional site use to be properly created via the Customer Interface for an existing address, the code will
validate that the values in HZ_PARTY_SITES.orig_system_reference and
HZ_CUST_ACCT_SITES_ALL.orig_system_reference match.

The RA_CUSTOMERS_INTERFACE_ALL.orig_system_address_ref must match this value.

Once done, the 'copy' of the address can occur across org_ids.

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