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RE-KYC Process

Low Risk Customer - Once in 10 Years


How often is
Medium Risk Customer - Once in 8 Years
Re-KYC required?
High Risk Customer - Once in 2 Years

FlexCube: Fast Path - CIM59*

How to Identify Account Planning Tool: Re-KYC ag is


Re-KYC Status marked in APT for PB/RM/ABM customers
of Customers? who are due for Re-KYC

Re-KYC Portal: Can be searched with Customer ID


*Re-KYC Portal is refreshed every quarter

*FlexCube: (i) Check the age of customer relationship on Landing Page of FC using Customer Id Search (ii) Check the Id,
Address, Photograph date for Individuals and Ext_Prf1-dat5, Ext_Prf1-dat6 for Non Individuals in CIM59 screen. Latest
date of the above two search options to be considered and difference between that latest date and today tells you the
ReKYC eligibility depending on the risk category.
Ways to update Re-KYC for Resident Individual Customers

1. In case there is no change 2. In case of change


in Demographics in Demographics

Risk Category Risk Category

Low High & Medium Low, High & Medium

Net Net Net


SMS Banking E-mail Banking Branch Banking Branch

*Please refer the next page for the step by step


process to be followed for each of the channels
Ways to update Re-KYC for Resident Individual Customers

SMS Net Banking Branch E-mail


Customer to > Login to Net > Customer to ll in > Customer to ll
send SMS Banking the Re-KYC form* in the Re-KYC
from his/her > Click on ‘Request’ > Submit the photo form*
registered > Click on ‘Conrm copies of the Id > E-mail the scan
mobile KYC Details’ proof & Address copies of the Id
number proof at the nearest proof & Address
5676712 by > Click on ‘Continue’
Branch proof along with
typing ‘KYC > Upload the scan the Re KYC form
copies of self > Branch to carry out
<space> OSV and CSIMP as from registered
DDMMYY’ attested Id proof & e-mail id to
Address proof per extent process
where rekychdfcbank@
DDMMYY is along with the lled *Alternatively,
customer can send hdfcbank.com
the KYC Form*
customer’s > Click on ‘Submit’ the above mentioned
documents to the
Date of Birth
Branch through
courier / post.

*Re KYC Form can be downloaded from the ‘Conrm KYC Details’ screen of Net Banking or from
https://www.hdfcbank.com/personal/form_centers/form_centers> Personal Banking > Customer Updation Form for KYC -
Individual.
**Please refer the latest circular on KYC for the list of acceptable Id and Address Proof documents.
Ways to update Re-KYC for Non-Resident Individual Customers

Change in
Yes Demographics No

Net Banking Hard Copy E-mail


> Login to Net Banking > Customer to ll in the Re-KYC form* > Customer to ll
> Click on ‘Request’ > Submit the photo copies of the Id in the Re- KYC
> Click on ‘Conrm KYC proof & Address proof at the nearest form*
Details’ Branch > E-mail the scan
> Click on ‘Continue’ > Branch to carry out OSV and CSIMP copies of the Id
as per extent process proof & Address
> Upload the scan copies
Alternatively, customer can send the proof along with
of self attested Id proof
above mentioned documents through the Re KYC form
& Address proof along
PO box service in overseas from registered
with the lled KYC
Visit the below link for the list of P.O e-mail Id to
Form*
Boxes overseas respective BM /
> Click on ‘Submit’ RM or nrirekyc
https://www.hdfcbank.com/nri_banking/
@hdfcbank.com
nri_service_desk/nri_service_desk.htm

**Re KYC Form can be downloaded from the ‘Conrm KYC Details’ screen of Net Banking or from https:
//www.hdfcbank.com/personal/form_centers/form_centers> NRI > Service Related Forms > Re-KYC Updation Form.
**Please refer the latest circular on KYC for the list of acceptable Id and Address Proof documents.
Ways to update Re KYC for Non Individual Customers

Irrespective of change in Demographics and Risk Category,


the Re-KYC Documents needs to be submitted at the Branch

However the frequency of the submission depends on the


risk category

Re-KYC form along with the entire set of KYC documents as


the way it is collected at the time of account opening needs
to be collected from the customers and forwarded to CPU

Please refer the latest circular on KYC for Non-Individuals

*ReKYC form can be downloaded from


https://www.hdfcbank.com/personal/form_centers/form_centers> Personal Banking >
Form for KYC - Proprietor & HUF (For Proprietor & HUF)
* ReKYC form can be downloaded from
https://www.hdfcbank.com/personal/form_centers/form_centers> Personal Banking
>ReKYC form - Non Individuals (For constitutions other than Proprietor & HUF)