Circular No 159.

1/2014 - Online Updation & Review of Large Transaction Report CH106

WorkS
Online Updation & Review of Large Transaction Report-CH106 mart
A SmartWorking solution from
the HR – L & D Team

If the account is more than 6 months old, threshold for calling as per the report
If the account is less than 6 months old, threshold for calling as per in Current account is Rs 5 Lac, 10 lac & 15 Lacs for High, Medium & Low risk
the report is Rs 1 Lac for both Current as well as Savings Accounts respectively. Similarly for Savings accounts the threshold is Rs 3 Lac, 5 lac &
10 Lacs for High, Medium & Low risk respectively

Path for LTR Utility-LONO>Information Portal>Interim Solution

Group>Retail Branch Banking>Large Transaction Reporting

Inputter saves the "Pending Inputter calls the customer/verifies

Summary Report" for online transaction
review. By clicking "Get
Submitted report" inputter can
view the Pending Summary
Report submitted for online Customer
review Contactable?

Yes No

Inputter updates transaction in Online Utility

under 'Remarks' and clicks on 'Update' after
selecting relevant option. If Other-Bonafide
OK is selected here, branch needs to
compulsorily update Remarks field

Pending For Review-BM No-Reject-Send it to inputter for futher

Verified? clarification

Yes-Approve

Click “Get Approved Records” to view the reviewed Pending Summary Report. Click “Export to CSV”
to view soft copy of reviewed report
S.No Name of the Report Description

1 Updated Cases This option will give you all updated cases by the user.

All pending cases pertaining to that branch & assigned to

2 Pending Cases
RM will show in this report

3 Pending Cases Branch All cases pending for the branch will be shown in this report

Pending Cases Assigned to All cases which are directly assigned to

4
RM RMs for the branch will be shown in this report

Summary of cases pending (date wise) as on

the date of running this report will be shown in this report. All cases pending
updation / review would appear in this report. Imp: Branches to print the
pending summary report and sign off by the reviewing authority in evidence
5 Pending Summary Report
of the daily review of the report. This will be checked by Audit during their
visits to the branch. Effective (30-Jul-16), all branches need to dispense with
the existing process of manually reviewing the above mentioned reports and
start doing Online Review of the reports.

6 RM Code Wise Report Will provide the summary of RM

Transactions which are not eligible for calling will appear in

7 NRE Accounts
this report. Branches are suggested to keep close track of these transactions.
 Heading
Insta NR Accounts
PBG/BBG Transactions
Removal of Non Retail Account from Backend
Removal of transactions greater than Rs 1 crore
Assigning transactions to other branch RM
Post reviewing the Pending Summary Report
Interim Transfers
Details
Insta NR accounts opened at Sandoz House, Mumbai branch would be
monitored by the NR Product Team after liasoning with the concerned service
branch. NR Product team would update Instant NR Accounts in online LTR
utility.
Branches need not send email to respective RMs / advisors for large
transactions appearing in CH106 report for accounts pertaining to BBG
/ PBG customers as monitoring of large transactions is carried out by these
departments separately. In such cases, branch may update the LTR utility with
the remarks "PBG Customer" / “BBG Customer” and close the case in LTR
utility.
Non Retail accounts which are not related to Retail Branch Banking for
updation or exempted for calling are removed from online portal. Such
accounts will not reflect in online LTR portal. (List of Products.; Current Account
– Exchange House (Product Code : 240), Current A/C – At Par (F.I.G.) (Product
Code : 230), Saving Accounts – FIN INST Group – FIG (Product Code : 111),
Current Account – FIN INST Group – FIG (Product Code : 209), Current
Account – HDFC ESCROW (Product Code : 273), EEFC Account USD - FIG
(Product Code : 858), Capital Market Business – ( Product Codes : 167, 183,
185, 203, 841, 842), Custody Services Business – (Product Codes : 272, 812,
248, 110), Commodity Market Business – (Product Codes : 184, 264, 803),
Savings Account e-Broking – (Product Codes : 133, 234, 274), Current Account
– SCM – At Par – (Product Code : 851)
Transaction > Rs 1 cr will not appear in online LTR portal. This is already
appearing in Rs 1 crore portal.
Transactions which are pertaining to other branch RM will be assigned
automatically to the respective RMs basis the portfolio codes within the portal.
Cases assigned to RM will appear in RMs bucket and can also be checked
from Pending cases assigned to RM report, the same needs to be updated by
respective RMs.
Please ensure that post inputting of comments; the same is reviewed by the
BM / designate of the branch. Post reviewing the Pending Summary Report to
be printed and signed off by the reviewing authority in evidence of daily review
of the report. This is as critical as the existing process of monitoring and
signing off the physical LTR report and this activity will be verified by audit
during their visits to the branches.
BM IDs will be mapped basis Branch master every month. For interim transfers
and getting Id mapped with new branch and for any technical issue, please log
a call with BPRG @ Information Portal --> Interim Solution Group-Retail BPRG
--> Support Desk.
 Any production/technical issues will not be responded on mails and touch point is
through call logging system only. Path: Information Portal --> Interim Solution Group-
Click Here to Log Issues(Support Desk).

Defined SLA
Severity Acknowledgement Resolution
High 1 hr 5 hrs
Medium 1 hr 8 hrs
Low 1 hr Within 2 days

Severity Classification
BM user mapping (in case of any transfers)
Any specific transaction related issues
High
Pending Summary Report
Performance issues
Functional Issues
Medium
Training Issues
Issues in MIS / Report generation
Low
Other issues which is not classified

Escalation Matrix
Information Portal --> Interim Solution Group -
Level 1 Retail BPRG --> Support desk
Merlin Daniel / Marshal Raja (Support Nos :
Level 2 30753642/3075/3298/30753299)
Level 3 Nandkishor Mulik (Support Nos : 30752261)
Level 4 Veeramanikandan Chelladurai (9324189696)