CITIZEN’S CHARTER PROCESS NO.

____
Name of Agency : ENVIRONMENTAL MANAGEMENT BUREAU (NCR) – CLEARANCE AND PERMITTING DIVISION
Frontline Services : ISSUANCE OF DICHARGE PERMIT
Schedule of Availability of Service: 8:00 am. – 5:00 pm. Monday to Friday
How to Avail of the Service :
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

1 The Clientele / Pollution Receives, examines & 20-45 minutes Requirements:

Control Officer fills-up evaluates the discharge New Application
and submits Discharge permit application and 1. Duly accomplished DP Application form.
Permit (DP) application accomplishes the DP Pre- Duly notarized.
form together with the Evaluation form 2. Appointment/ designation paper of
required attachments at Pollution Control Officer (PCO).
the Air & Water Section 3. Engineer's Report prepared by a Registered
Engr. Arnold Villados Chemical or Sanitary Engineer or PCO.
(Unit Head and Evaluator) 3. Drawing requirements duly signed & sealed
by Registered Chemical or Sanitary Engineer.
4. Copy of Environmental Compliance
Certificate (ECC) or Certificate of Non-
Coverage (CNC).
5. Water Billing Statement for the whole year.
Renewal Application
1. Duly Accomplished DP Application form.
Duly notarized.
2. A copy of Environmental Compliance
Engr. Mario Bangloy
Certificate (ECC) or Certificate of Non-
Coverage (CNC).
3. A copy of the Water Billing Statement for
the whole year.
4. A copy of the results of sampling analysis
of the establishment’s wastewater
characteristics.
5. A copy of the Certificate of PCO
Accreditation.
 6. Copy of Proof of Compliance to DP
Conditions (i.e. SMR Submission per quarter)

Engr. Cherry Rose Bañares

Ms. Rose Prado

Evaluators
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Client presents Prepares and issues

accomplished DP Pre- Order of Payment
Evaluation form to
Accounting Section Issues Queue Number
for Cashier Payment

2 Ms. Susana Robosa 10 minutes DP Pre-Evaluation

Accounting Staff

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)
 Client pays Processes payment and Filing Fee:
3 corresponding fee issues Official Receipt 15 minutes Order of Payment P55.00

PD 1856 :
P10.00

DST :
Ms. Jasmin Valero
Collecting Officer
P15.00

Ms. Marilou Peralta

Collecting Officer & Head,
Cashier and Records Units

4 Client gets queue number Receives the application 10 minutes Official Receipt &
from Officer of the Day for and records the proof DP Application and attached documents
Records Unit transaction(s) payment (OR No.)

Client presents the Official

Receipt and submit the DP
Application to records Mr. Arnel Lopez
Section

Ms. Liza Pido

Records Staffs
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Assigns Document
5 Tracking Number to the
permit application and 3 hours
prints the Routing slip

Mr. Redentor Gutierez

Records Staff

6
Forwards DP 2 hours
Application to Clearance
and Permitting Division
(CPD)

Ms. Mary Kris Alejo

Asst. Head, Records Unit

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

7 Receives and encodes 1 hour

the DP Application to
the CPD logbook
 Ms. Duanalyn Boqueron
CPD Secretary

Routes the DP 3 hours

8 Application to the Chief
of Air Water Section
(AWS)

Engr. Wilfredo Rafanan

Chief, Clerance & Permitting
Division

Receives and encodes 1 hour

9 the DP Application to
AWS logbook

Ms. Marieta Tilag

AWPS Staff
 OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Routes the DP 2 hours

10 Application to the Head
of Water Unit

Engr. Henry P. Soriano

Chief, Air & Water Permitting
Section

Routes the DP 1 hour

11 Application to the
evaluators

Engr. Arnold N. Villados

Head, Water Unit and
Evaluator

Substantive evaluation
12 of DP Application. 14 days
1. Retrieves the records
and reproduce the Report
of Inspection. Prepares
Evaluation of the DP
Application
2. Prepares DP
Assessment of Fees
3. Prepares draft of Engr. Mario Bangloy
Discharge Permit
 Engr. Cherry Rose Banares

Ms. Rose Prado

Evaluators
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Reviews the Substantive

13 Evaluation made by the 1 day
evaluators

Engr. Arnold N. Villados

Head, Water Unit

Proofreads and reviews 1 day

14 the drafted Discharge
Permit and routes the
document to the
evaluators for printing
Engr. Henry P. Soriano
 Chief, Air & Water Permitting
Section

15 Print the Discharge 1 day

Permit and routes the DP
to the Head of Water
Unit.

Engr. Mario Bangloy

Engr. Cherry Rose Banares

Ms. Rose Prado

Evaluators
 OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Reviews the Discharge

16 Permit. Affixes initial on
the Discharge Permit if
no correction was noted
and routes the DP to the
Chief of Air & Water 1 day
Section for initial.
Engr. Arnold Villados
Head, Water Unit

Proofreads the DP and

affixes initial on the 1 day
17 Discharge Permit if no
correction was noted and
routes the DP to the
Chief of CPD for
recommending approval.
Engr. Henry P. Soriano
Chief, Air & Water Permitting
Section

18 Encodes the Discharge 1 day

Permit to AWPS
logbook and forwards to
the Chief-CPD

Ms. Marieta Tilag

AWPS Staff
 DENR ACTION OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Reviews the Discharge 2 days

19 Permit and affixes
signature on the
Discharge Permit if no
correction was noted.
Routes the DP to the
Office of the Regional
Director for approval.
Engr. Wilfredo Rafanan
Chief, Clearance &
Permitting Division

Encodes DP on CPD 1 day

20 logbook and forwards
document to the Office
of the Regional Director
(ORD)

Ms. Duanalyn Boqueron

CPD Staff

1 days
21 Reviews the Discharge
Permit and affixes initial
on the DP. Routes DP to
the Regional Director
 Engr. Jean Borromeo
(Head Executive Assistant,
Office of the Regional
Director)
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

4 days
22 Approves and affixes
signature on the
Discharge Permit.
Routes DP to the
Records Unit

Engr. Vizminda Osorio

Regional Director

1 day
23 Posts Bar Code on
Discharge Permit and
forwards DP to Records
Unit

Ms. Cristina Deguiño

ORD Staff
24

Sends Notice of
Approval of Permit
Application to the
client
Ms. Mary Kris Alejo
Asst. Head, Records Unit

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

25 Returns to the Prepares Order of 10 minute Notice of Approval of Permit Application

Department to claim the Payment
permit. Presents APA to
the Accounting Section Issues Queue Number
for Cashier Payment
Ms. Susana Robosa
Accounting Staff

26 Client pays Processes payment and 15 Order of Payment Fees

corresponding fee issue Official Receipt minutes depends on
the
computed
Ms. Jasmin Valero Discharge
Collecting Officer Fee &
Permit Fee

Ms. Marilou Peralta

 Collecting Officer and Head,
Records and Cashier Units

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

27 Client gets Queue

Number for Records Records the proof of 15 minutes Official Receipt
Transaction from payment (OR No.) and
Officer of the Day releases the permit

Client presents the

Official Receipt

Mr. Arnel Lopez

Ms. Liza Pido

Records Staffs

28 Client claims the

Discharge Permit