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SRI ESHWAR COLLEGE OF ENGINEERING

Kinathukadavu, Coimbatore

Department of Mechanical Engineering

Name of the staff : Mr.A.R.PALANIVELRAJAN

Course with code : GE6757/ Total Quality Management
Programme : B.E.
Semester / Branch : VII / MECH (A)

COURSE PLAN

1. Vision & Mission of the department

Vision:

To groom students into problem solvers and globally competent Mechanical Engineering professionals.

Mission:

 To develop core mechanical engineering competency, Soft skills, ethical values and social
responsibility among students
 To facilitate faculty to provide best-in-class teaching
 To nurture research mindset and support students on entrepreneurial ventures
 To help students acquire knowledge beyond curriculum through Centre of Excellence and self
-learning
 To effectively collaborate with industry to ensure industry readiness of students

2. Program outcomes

PO1- Engineering Knowledge: Apply the knowledge of mathematics, science, engineering

fundamentals, and an engineering specialization to the solution of complex engineering problems.

PO2- Problem Analysis: Identify, formulate, review research literature, and analyze complex engineering
problems reaching substantiated conclusions using first principles of mathematics, natural sciences, and
engineering sciences.

PO3-Design/development of Solutions: Design solutions for complex engineering problems and design
system components or processes that meet the specified needs with appropriate consideration for the public
health and safety, and the cultural, societal, and environmental considerations.

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PO4-Conduct Investigations of Complex Problems: Use research-based knowledge and research methods
including design of experiments, analysis and interpretation of data, and synthesis of the information to
provide valid conclusions.

PO5-Modern Tool Usage: Create, select, and apply appropriate techniques, resources, and modern
engineering and IT tools including prediction and modeling to complex engineering activities with an
understanding of the limitations.

PO6-The Engineer and Society: Apply reasoning informed by the contextual knowledge to assess societal,
health, safety, legal and cultural issues and the consequent responsibilities relevant to the professional
engineering practice.

PO7-Environment and Sustainability: Understand the impact of the professional engineering solutions in
societal and environmental contexts, and demonstrate the knowledge of, and need for sustainable
development.

PO8-Ethics: Apply ethical principles and commit to professional ethics and responsibilities and norms of
the engineering practice.

PO9-Individual and Team Work: Function effectively as an individual, and as a member or leader in diverse
teams, and in multidisciplinary settings.

PO10-Communication: Communicate effectively on complex engineering activities with the engineering

community and with society at large, such as, being able to comprehend and write effective reports and
design documentation, make effective presentations, and give and receive clear instructions.

PO11-Project Management and Finance: Demonstrate knowledge and understanding of the engineering
and management principles and apply these to one's own work, as a member and leader in a team, to
manage projects and in multi-disciplinary environments.

PO12-Life-long Learning: Recognize the need for, and have the preparation and ability to engage in
independent and life-long learning in the broadest context of technological change.

PROGRAM SPECIFIC OUTCOMES (PSOs)

PSO 1: An ability to apply the concepts of innovations to the existing mechanical engineering
systems/ processes to solve the real life problems.
PSO 2: An ability to plan, design, develop, manufacture and manage mechanical
components/systems using relevant CAE tools.

3. Pre-requisite: Principles of Management

4. Objectives :

1. To facilitate the understanding of Quality Management principles and process

5. Course Outcome:

Having successfully taken this course, you will be able to:

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CO 1. To acquire the basic concepts of total quality management and contributions by Deming, Juran
and Crosby.

CO 2. To acquire the knowledge of total quality management principles and apply the same in
manufacturing and service organizations.

CO 3.To explain the various tools and techniques of total quality management and solve various quality
related problems.

CO 4. To explain the various tools and techniques and apply the concepts of six sigma in the
manufacturing &service sectors.

CO 5.To apply ISO 9000-2000 & ISO 14000 quality systems in a product and service organization.

6. Mapping of PO’s & CO’s

CO\PO PO PO PO PSO02
PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PSO01
10 11 12
CO1
2 0 2 0 0 1 0 2 0 0 0 0 0 0
CO2 2 0 2 0 0 1 0 2 0 0 0 0 0 0
CO3 2 0 2 0 3 1 0 2 0 0 0 0 0 0
CO4 2 1 2 0 3 1 0 2 0 0 0 0 0 0
CO5 2 0 2 0 0 1 0 2 0 0 0 0 0 0
CBS 1 0 0 0 0 2 0 0 0 0 1 0 1 0

3-Strong, 2-Moderate, 1-Weak

7. (i) Input received from Academic Advisory Council and Course feedback given by students: yes

(ii) Curriculum Gaps identified by faculty:

Recent trends in Quality concepts to improve product and employee

8. List of Text and Reference Books by AU:

T1 .Dale H.Besterfiled, et al., “Total Quality Management”, Pearson Education Asia, III Ed, Indian

REFERENCES:
R1 James R. Evans and William M. Lindsay, “The Management and Control of Quality”, (6 th
Edition),
R2 Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt.
Ltd.,2006.
R3 Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”, Prentice Hall
(India) Pvt. Ltd., 2006.

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9. Lesson Plan
Note:
Teaching aids –PPTs, Videos, Black Board, Demos, Models, Tablet based, Clickers, and NPTEL
Videos.
Learning modes-Self Learning, Interactive, Collaborative, Quiz, Flipped class, Group discussion,
Technical debate, Student presentation.

 Student presentation: 1 topic /Unit

 Flipped Class: 1 topic /Subject
 Collaborative: 4 topic /Subject
 Technical debate: 1 topic/Subject
 Revision: Worksheet –Quiz: 1 /Unit
 Pre requisite topic should be taught in first class

Text Learning
Page Teaching No. of Cum.
S. No. Topics to be covered books/ Mode
Number Aid Hrs Hrs
Ref
I - INTRODUCTION (10)

Pre- requisite-An over view of Total

Quality Management
1 R1 3 ` PPT Interactive 1 1
Meaning of quality
Quality chain reaction
Need for quality
R1 49
2 Evolution of quality PPT Interactive 1 2
R2 51
Definitions of TQM
Definition of quality
Interactive
Different views of quality
3 R2 17 PPT 1 3
Dimensions of product quality
Dimensions of service quality

Basic concepts of TQM

i) Top management commitment
ii) Focus on the customer 75
4 T1 PPT Interactive 1 4
127
iii) Continuous improvement
iv) Treating suppliers as partners
TQM frame work
Elements of TQM T1 5
5 PPT Interactive 1 5
Pillars of TQM R2 51

Evolution of TQM
6 Contribution of Deming R2 40 PPT Interactive 1 6

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Deming’s 14 points on route to
quality 41
Juran’s quality trilogy
Contribution of Crosby
7 Crosby’s 14 step for quality R2 38 PPT Interactive 1 7
improvement
Barriers to TQM
Quality statements R2 91 Student
8 PPT 1 8
Customer focus R1 151 Presentation
Customer orientation
Customer satisfaction
Customer complaints
9 R2 91 PPT Interactive 1 9
Customer retention
Costs of quality

II - TQM PRINCIPLES (9)

Leadership
Requirements of effective
leadership
10 Leadership roles T1 15 PPT/Video Interactive 1 10

Strategic quality planning

Strategic planning process
Quality councils
Objectives of quality council
Duties of quality council
Employee involvement-
11 T1 29 PPT/Video Interactive 1 11
Motivation

Importance of motivation

Theories of motivation

Empowerment
General principles of empowering
employees
12 Characteristics of empowered T1 80 PPT Interactive 2 12
employees
Team and team work
Benefits of team work
Types of teams
13 Quality circle T1 93 Discussion Interactive 1 13

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Recognition and reward
Types of rewards
Ways to recognize people
Performance appraisal
Need for performance appraisal
Process of performance appraisal Student
14 T1 95 PPT/Video 1 14
Presentation
Benefits of performance appraisal
Introduction to continuous process
improvement
Improvement strategies
PDCA cycle
15 T1 110 PPT/Video Interactive 1 15
Phases of PDCA cycle
Benefits of PDCA cycle
.5S
Elements of 5S
Objectives of 5S I 16
R2 203 Discussion Interactive
16
Kaizen
Various aspects of kaizen
Supplier partnership
Supplier partnering
17 T1 133 PPT/Video Interactive 1 17
Benefits of partnering
Key elements to partnering
Supplier selection
Stages in supplier evaluation

18 Supplier rating T1 132 PPT Interactive 1 18

Objectives of supplier rating

Supplier rating format

TQM TOOLS & TECHNIQUES I (10)

Introduction to 7 traditional tools of

quality
642
Flow chart
19 R1 648 PPT Interactive 1 19
Check sheet
Histogram
20 Pareto diagram T1 404 PPT Interactive 1 20

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Cause and effect diagram
Scatter diagram
Control chart R1 651
New management tools
Affinity diagram
Relationship diagram
Tree diagram 148
21 R2 PPT Interactive 1 21
Matrix diagram 149

Arrow diagram
PDP chart
6 sigma
22 R1 132 PPT Collaborative 1 22
Concepts of six sigma
Methodology of six sigma
Applications of sig sigma in
manufacturing Flipped
23 T1 120 Discussion 1 23
Six sigma in service sectors Class
including IT
Bench marking

24 Types of bench marking T1 165 PPT Interactive 1 24

Reasons to bench mark

Bench marking process

Student
25 Benefits of bench marking T1 167 PPT 1 25
Presentation
Pitfalls of benchmarking
FMEA
26 Benefits and types of FMEA R2 193 Technical
Discussion 1 26
Debate
FMEA procedure
Various stages of FMEA
27 R2 193 PPT Interactive 1 27
Types of FMEA
TQM TOOLS & TECHNIQUES II (9)

Control charts

Control charts for attributes

28 T1 404 Blackboard Collaborative 1 28
P chart
Np chart
29 C chart T1 405 Blackboard Collaborative 1 29

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U chart
Control chart for variables
Process capability
30 Importance of process capability T1 418 Blackboard Interactive 1 30
Concepts of six sigma
DMAIC process

31 Advantages of Six sigma R1 498 PPT Interactive 31

Six sigma organization

Quality function deployment

House of quality
Discussion
32 T1 259 Interactive 1 32
QFD methodology
Benefits of QFD
33 T1 260 PPT/Video Interactive 1 33
Taguchi quality loss function

Traditional vs taguchi’s approach

34 Taguchi’s quadratic quality loss R1 594 PPT/Video Interactive 1 34

function
Total productive maintenance

Concepts of TPM
Student
35 Types of maintenance T1 361 PPT/Video 1 35
Presentation
Objectives of TPM
Twelve steps for TPM development
36 T1 367 PPT Interactive 1 36
Measures of TPM

QUALITY SYSTEMS (9)

Need for ISO 9000
Objectives of ISO 9000 quality
37 system R2 267 PPT Interactive 1 37
Benefits of ISO 9000 certification
38
38 ISO 9001-2008 quality systems R1 409 PPT Interactive 1

Elements/Clauses of ISO

General requirements 39
39 T1 206 PPT Interactive 1
Documentation requirements
Quality manual
40 Control of documents T1 221 Discussion Collaborative 1 40

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Control of records
Management responsibility
QS 9000
Automotive quality management
41 systems T1 210 PPT Interactive 1 41
Objectives and applications of QS
9000
Documents required for QS 9000

42 ISO 4000 T1 240 PPT Interactive 1 42

ISO 4000 family of standards

Student
43 Requirements of ISO 14001 T1 243 PPT 1 43
Presentation
Benefits of ISO 14000
Implementation of TQM in
manufacturing
44 R1 219 PPT/Video Interactive 1 44
Strategies for implementation
Implementation of TQM in service
45 sectors R1 222 PPT/Video Interactive 1 45
Strategies for implementation

TOPICS BEYOND SYLLABUS (2)

46 Revision PPT Interactive 1 46
46 Case studies of TQM O1 179-203 PPT Interactive 1 47

10. Web Resources:

Uni
t Topic Web link
No.
Definition of quality,
Dimensions of www.ldri.com/articles/93fillservqual.html
manufacturing and www.flexstudy.com/catalog/schpdf.cfm?coursenum=9529a
service quality
en.wikipedia.org/wiki/Quality_management_framework
TQM frame work www.tandfonline.com › List of Issues › Table of Contents
I www.emeraldinsight.com/journals.htm?articleid=851337&show=pdf
www.mindtools.com › Strategy Tools
Contribution of Deming www.hci.com.au/hcisite2/articles/deming.htm
www.juran.com
Contribution of Juran asq.org/about-asq/awards/juran.html
Contribution of Crosby www.thecrosbygroup.com
Leadership- Strategic https://balancedscorecard.org/.../StrategicPlanningBasics/tabid/.../Default..
quality planning strategicplanning.virginia.edu/

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Quality statement, www.viasystems.com › Quality
customer focus,
customer orientation
customer satisfaction, socialtriggers.com/increase-customer-satisfaction/
customer complaints, www.zendesk.com/product/features/customer-satisfaction-ratings
customer retention www.cisco.com/en/US/solutions/.../IndCS_Customer_Interaction.html
Employee involvement-
www.businessdictionary.com/definition/employee-involvement.html
motivation,
www.washington.edu/.../EmployeeInvolvement-ScontrinoPowell.pdf
empowerment
5s, Kaizen, supplier www.siliconfareast.com/5S.htm
partnership www.kaizenlifecoach.com/5S.html
pu.edu.pk/images/Departments/iqtm/5S.ppt
Partnering, supplier en.wikipedia.org/wiki/Business_partnering
selection and rating thepartneringinitiative.org/
www.admiraltool.com/SRS%20Manual-2.pdf
asq.org/learn-about-quality/new-management...tools/.../overview.html
New management tools en.wikipedia.org/wiki/Seven_Management_and_Planning_Tools
www.slideshare.net/.../new-seven-tools-of-quality-management
6 sigma: concepts,
www.isixsigma.com/new-to-six-sigma/getting-started/what-six-sigma/
methodology,
6sigma.com/
application to
cert.asq.org/certification/control/six-sigma-green-belt/index
manufacturing

Bench marking management.about.com/cs/benchmarking/a/Benchmarking.htm

www.benchnet.com/wib.htm
www.emeraldinsight.com/1463-5771.htm
FMEA- stages asq.org/learn-about-quality/process-analysis-tools/.../fmea.html
medqi.bsd.uchicago.edu/.../FailureModesandEffectsAnalysis_FMEA_1.p...
www.ihi.org › Home › Knowledge Center › Tools
www.qfdi.org/what_is_qfd/what_is_qfd.htm
www.ciri.org.nz/downloads/Quality%20Function%20Deployment.pdf
Quality circles - QFD asq.org/learn-about.../qfd-quality-function-deployment/.../overview.html
controls.engin.umich.edu/.../Taguchi_quality_loss_function_and_specifi...
Taguchi quality loss
www.terninko.com/loss.htm
function
cs.anu.edu.au/courses/ENGN8101/Loss%20functions-lecture%205.pdf
IV en.wikipedia.org/wiki/Total_productive_maintenance
TPM - concepts en.wikipedia.org/wiki/Trusted_Platform_Module
tpmclubindia.org/
www.orau.gov/pbm/documents/overview/wapm.html
www.orau.gov/pbm/handbook/1-1.pdf
Performance measures
balancedscorecard.org/Resources/PerformanceMeasurement/.../Default.as..
.
V Need for ISO 9000 www.qsii.com
www.qualitysystemsindia.com
www.bsigroup.com/en-GB/iso-9001-quality-management/
www.abahe.co.uk/business.../Quality-Management-Systems.pdf
www.bsigroup.com/en-GB/iso-9001-quality-management/

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www.smacna.org/management/ISO914.htm
QS 9000-ISO 14000- www.sc.ehu.es/oewhesai/ijopm.pdf
concepts en.wikipedia.org/wiki/ISO_9000
www.iso.org/iso/04_concept_and_use_of_the_process_approach_for_m...

Extra Web Resources:

 en.wikipedia.org/wiki/Total_quality_management
 asq.org/learn-about-quality/total-quality-management/.../overview.html
 www.wiley.com/college/sc/reid/chap5.pdf
 www.thecqi.org › Knowledge Hub › Tools and resources › Factsheets
 www.nitc.ac.inocw.usu.edu › ...

11. VIDEO REFERENCE

V1 freevideolectures.com › Mechanical Engineering

V2 www.youtube.com/watch?v=OSA1q107IYg
V3 www.youtube.com/playlist?list=PL5B969E387E846897
V4 www.youtube.com/watch?v=L--Oyw6V8gI

12. Other Related activities:

Sl. No Name of the activity No.of activity planned Details

1 Assignment 3 Unit 1 and 2, Unit 2 and 3,Unit 5
2 Workshop Nil Nil
Business understanding,
3 Guest Lectures 2 Transformation from students to
professional business dynamics
4 Industrial Visit Nil Nil

13. Content beyond syllabus

1. Case studies of TQM

14. Journals:
1. ABA Journal
2. ISOM 2013 Proceedings (GIAP Journals, India):
3. journals.bg.agh.edu.pl/

15. Content beyond syllabus topics - for student’s weekly presentation:

Case studies of TQM

16. Scope for Self learning

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www.nptel.ac.in

17. Internal Test Portions:

Internal Test I - 2 Units (I and II Unit)

Internal Test II - 2 Units (III and IV Unit)
Unit Test – 1 Unit (V unit)
Internal Test III - 5 Units (I,II, III, IV and V Unit)

STAFF INCHARGE HOD / Mechanical

Mr.A.R.PALANIVELRAJAN
Assistant Professor/Mechanical

Form No. AC 37: Rev.01:Rev.dt. 19.10.2016