Retail Operations Team - Monthly Performance Scorecard

Country:
ARM Name:
# Retail Reps:
Month:

Area Measure Note Oct Nov Dec OND Jan Feb Mar JFM Apr May Jun AMJ

Strategic Target #DIV/0! #DIV/0! #DIV/0!

Team Callage - # stores vs. target
Operations Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Out Of Stock Target 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%

(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Share of Shelf Target #DIV/0! #DIV/0! #DIV/0!

Haircare
(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Share of Shelf Target #DIV/0! #DIV/0! #DIV/0!

Skincare
(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Share of Shelf Target #DIV/0! #DIV/0! #DIV/0!

B&R
(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Share of Shelf Target #DIV/0! #DIV/0! #DIV/0!

Baby Diapers
(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - Share of Shelf Target #DIV/0! #DIV/0! #DIV/0!

Performance Oral Care
(via Source One - Covered customers only) Actual #DIV/0! #DIV/0! #DIV/0!
Evaluation
RPS - # stores with Planogram Compliance Target #DIV/0! #DIV/0! #DIV/0!
Haircare
(vs. Head Office Agreements) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - # stores with Planogram Compliance Target #DIV/0! #DIV/0! #DIV/0!

Skincare
(vs. Head Office Agreements) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - # stores with Planogram Compliance Target #DIV/0! #DIV/0! #DIV/0!

B&R
(vs. Head Office Agreements) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - # stores with Planogram Compliance Target #DIV/0! #DIV/0! #DIV/0!

Baby Diapers
(vs. Head Office Agreements) Actual #DIV/0! #DIV/0! #DIV/0!

RPS - % Display Compliance Target 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
(vs. Head Office Target) Actual #DIV/0! #DIV/0! #DIV/0!
RPS - # incremental Displays Gained Actual #DIV/0! #DIV/0! #DIV/0!

% Reports submitted on time Target 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Reporting
(inititiative tracking, competitive report, scorecard) Actual #DIV/0! #DIV/0! #DIV/0!
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 C4 Matahari Giant Hero Lion C4 Exp Makro

Categories Vol Share Vol Share Vol Share Vol Share Vol Share Vol Share Value Share
Shampoo+Conditioner 33% 33% 35% 36% 34% 32% 42%
Face Moisturizer 31% 21% 23% 34% 35% 37% 60%
Baby Diaper 20% 18% 20% 20% 20% 20% 20%
Blades & Razors 64% 77% 76% 78% 76% 60% 98%
Toothbrush 25% 19% 17% 22% 24% 20% 20%
Retail Operations Team - Monthly Performance Scorecard

Country: C4 Medan
ARM Name: Ferdiansyah
# Retail Reps: Puji
Month: Feb-10

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 15 24 23 21 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 5% 5% 6% 9% 5%
Target #DIV/0! 33% 33% 33% 33% 33% 33%
Actual #DIV/0! 36% 36% 35% 36% 34% 38%
Target #DIV/0! 31% 31% 31% 31% 31% 31%
Actual #DIV/0! 59% 58% 43% 53% 17% 17%
Target #DIV/0! 64% 64% 64% 64% 64% 64%
Actual #DIV/0! 63% 70% 67% 67% 73% 70%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 13% 12% 12% 12% 11% 11%
Target #DIV/0! 25% 25% 25% 25% 25% 25%
Actual #DIV/0! 14% 17% 15% 15% 18% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 21% 65% 58% 48% 47% 54%
Actual #DIV/0! 2 2 1 2 1 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 100% 100% 100%
d of the month
Jun AMJ Juli Agst Sept JAS Oct Nov Des OND

25 24 25 25 24 26 23 24
25 25 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 6% 9% 14% 20% 9% 11% 9%
33% 0 33% 33% 33% 33% 33% 33%
37% 0 34% 36% 32% 35% 35% 35%
31% 0 31% 31% 31% 31% 31% 31%
23% 0 22% 21% 20% 14% 19% 19%
64% 1 64% 64% 64% 64% 64% 64%
67% 1 69% 70% 61% 69% 72% 68%
20% 0 20% 20% 20% 20% 20% 20%
12% 0 15% 16% 16% 18% 17% 16%
25% 0 25% 25% 25% 25% 25% 25%
18% 0 17% 19% 13% 17% 19% 18%
1 1 1 1 1 1 1 1
1 1 1 1 1 0 0 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
92% 1 86% 96% 78% 88% 100% 94%
7 3 10 10 11 4 4 8
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
 2010
Jan Feb Mar JFM April Mei juni AMJ

24 21 25 23 24 24 25 24
24 21 25 23 24 24 25 24
3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 8% 5% 4% 8% 3% 5%
33% 33% 33% 33% 33% 33% 33% 33%
36% 36% 38% 37% 40% 56% 45% 47%
31% 31% 31% 31% 31% 31% 31% 31%
19% 20% 20% 20% 26% 71% 51% 49%
64% 64% 64% 64% 64% 64% 64% 64%
70% 72% 72% 71% 72% 87% 85% 81%
20% 20% 20% 20% 20% 20% 20% 20%
9% 11% 11% 10% 11% 11% 10% 11%
25% 25% 25% 25% 25% 25% 25% 25%
18% 18% 20% 19% 21% 63% 61% 48%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 88% 100% 96% 96% 92% 100% 96%
7 9 6 7 3 6 6 5
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
JULY AGST SEPT JAS

24 24 23
24 24 23
3% 3% 3%
5% 4% 5%
33% 33% 33%
40% 42% 42%
31% 31% 31%
51% 36% 36%
64% 64% 64%
72% 87% 87%
20% 20% 20%
11% 11% 11%
25% 25% 25%
61% 15% 15%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
98% 96% 83%
11 7 2
100% 100% 100%
100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: C4 Medan
ARM Name: Ferdiansyah
# Retail Reps: Nila Kesuma Sari
Month: Feb-10

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 15 24 23 21 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 5% 5% 6% 9% 5%
Target #DIV/0! 33% 33% 33% 33% 33% 33%
Actual #DIV/0! 36% 36% 35% 36% 34% 38%
Target #DIV/0! 31% 31% 31% 31% 31% 31%
Actual #DIV/0! 59% 58% 43% 53% 17% 17%
Target #DIV/0! 64% 64% 64% 64% 64% 64%
Actual #DIV/0! 63% 70% 67% 67% 73% 70%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 13% 12% 12% 12% 11% 11%
Target #DIV/0! 25% 25% 25% 25% 25% 25%
Actual #DIV/0! 14% 17% 15% 15% 18% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 21% 65% 58% 48% 47% 54%
Actual #DIV/0! 2 2 1 2 1 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 100% 100% 100%
d of the month
Jun AMJ Juli Agst Sept JAS Oct Nov Des OND

25 24 25 25 24 26 23 24
25 25 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 6% 9% 14% 20% 9% 11% 9%
33% 0 33% 33% 33% 33% 33% 33%
37% 0 34% 36% 32% 35% 35% 35%
31% 0 31% 31% 31% 31% 31% 31%
23% 0 22% 21% 20% 14% 19% 19%
64% 1 64% 64% 64% 64% 64% 64%
67% 1 69% 70% 61% 69% 72% 68%
20% 0 20% 20% 20% 20% 20% 20%
12% 0 15% 16% 16% 18% 17% 16%
25% 0 25% 25% 25% 25% 25% 25%
18% 0 17% 19% 13% 17% 19% 18%
1 1 1 1 1 1 1 1
1 1 1 1 1 0 0 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
92% 1 86% 96% 78% 88% 100% 94%
7 3 10 10 11 4 4 8
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
 2010
Jan Feb Mar JFM April Mei juni AMJ JULY

24 21 25 23 24 24 25 24 24
24 21 25 23 24 24 25 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 8% 5% 4% 7,7% 3% 4% 5%
33% 33% 33% 33% 33% 33% 33% 33% 33%
36% 36% 38% 37% 40% 56% 45% 47% 40%
31% 31% 31% 31% 31% 31% 31% 31% 31%
19% 20% 20% 20% 26% 71% 51% 49% 51%
64% 64% 64% 64% 64% 64% 64% 64% 64%
70% 72% 72% 71% 72% 87% 85% 81% 72%
20% 20% 20% 20% 20% 20% 20% 20% 20%
9% 11% 11% 10% 11% 11% 10% 11% 11%
25% 25% 25% 25% 25% 25% 25% 25% 25%
18% 18% 20% 19% 21% 63% 61% 48% 61%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 88% 100% 96% 96% 92% 100% 96% 98%
7 9 6 7 3 6 6 5 11
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
Agust SEPT JAS

24 23 24
24 23 24
3% 3% 3%
4% 5% 5%
33% 33% 33%
42% 42% 41%
31% 31% 31%
36% 36% 41%
64% 64% 64%
87% 87% 82%
20% 20% 20%
11% 11% 11%
25% 25% 25%
15% 15% 30%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
96% 83% 92%
7 2 7
100% 100% 100%
100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: C4 Medan
ARM Name: Ferdiansyah
# Retail Reps: Mai Suci
Month: Feb-10

Area Measure Note

Strategic Target
Team Callage - # stores vs. target
Operations Actual

RPS - Out Of Stock Target

(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Haircare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Skincare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

B&R
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Baby Diapers
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Performance Oral Care
(via Source One - Covered customers only) Actual
Evaluation
RPS - # stores with Planogram Compliance Target
Haircare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Skincare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

B&R
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Baby Diapers
(vs. Head Office Agreements) Actual

RPS - % Display Compliance Target

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target) Actual
RPS - # incremental Displays Gained Actual
% Reports submitted on time Target
Reporting (inititiative tracking, competitive report,
scorecard) Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May Jun

#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 24 23 23 23 25 23 25
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 7% 5% 5% 6% 9% 5% 5%
#DIV/0! 33% 33% 33% 33% 33% 33% 33%
#DIV/0! 36% 36% 35% 36% 34% 38% 37%
#DIV/0! 31% 31% 31% 31% 31% 31% 31%
#DIV/0! 59% 58% 43% 53% 17% 17% 23%
#DIV/0! 64% 64% 64% 64% 64% 64% 64%
#DIV/0! 63% 70% 67% 67% 73% 70% 67%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 13% 12% 12% 12% 11% 11% 12%
#DIV/0! 25% 25% 25% 25% 25% 25% 25%
#DIV/0! 14% 17% 15% 15% 18% 19% 18%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 21% 65% 58% 48% 47% 54% 92%
#DIV/0! 2 2 1 2 1 2 7
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100% 100%
 2010
AMJ Juli Agst Sept JAS Oct Nov Des OND Jan Feb

24 25 25 24 26 23 24 24 21
24 25 25 24 25 20 24 24 13
3% 3% 3% 3% 3% 3% 3% 3% 3%
6% 9% 14% 20% 9% 6% 4% 10% 5%
0 33% 33% 33% 33% 33% 33% 33% 33%
0 34% 36% 32% 35% 35% 35% 35% 35%
0 31% 31% 31% 31% 31% 31% 31% 31%
0 22% 21% 20% 14% 20% 50% 35% 35%
1 64% 64% 64% 64% 64% 64% 64% 64%
1 69% 70% 61% 69% 65% 65% 65% 65%
0 20% 20% 20% 20% 20% 20% 20% 20%
0 15% 16% 16% 18% 21% 25% 25% 25%
0 25% 25% 25% 25% 25% 25% 25% 25%
0 17% 19% 13% 17% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 0 0 0 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
 1 50% 96% 78% 88% 12% 56% 50% 56%
3 76 10 11 4 1 5 3 4
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100% 100%
Mar JFM April May Juni AMJ JULY Agust SEPT JAS

25 24 24 25 24 24 23
25 24 24 25 24 24 23
3% 3% 3% 3% 3% 3% 3%
5% 2% 3% 5% 5% 13% 13%
33% 33% 33% 33% 33% 33% 33%
35% 35% 35% 35% 35% 47% 47%
31% 31% 31% 31% 31% 31% 31%
35% 35% 35% 35% 35% 19% 19%
64% 64% 64% 64% 64% 64% 64%
65% 65% 65% 65% 65% 82% 82%
20% 20% 20% 20% 20% 20% 20%
25% 25% 25% 25% 25% 16% 16%
25% 25% 25% 25% 25% 25% 25%
21% 21% 21% 21% 21% 19% 19%
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100%
75% 62% 52% 88% 56% 44% 56%
2 3 4 9 4 1 0
100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: C4 Palembang
ARM Name: Ferdiansyah
# Retail Reps: Riana
Month: Feb-10

Area Measure Note

Strategic Target
Team Callage - # stores vs. target
Operations Actual

RPS - Out Of Stock Target

(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Haircare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Skincare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

B&R
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Baby Diapers
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Performance Oral Care
(via Source One - Covered customers only) Actual
Evaluation
RPS - # stores with Planogram Compliance Target
Haircare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Skincare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

B&R
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Baby Diapers
(vs. Head Office Agreements) Actual

RPS - % Display Compliance Target

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target) Actual
RPS - # incremental Displays Gained Actual

% Reports submitted on time Target

Reporting
(inititiative tracking, competitive report, scorecard) Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May Jun

#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 27 23 23 24 25 23 25
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 5% 6% 7% 6% 9% 5% 11%
#DIV/0! 33% 33% 33% 33% 33% 33% 33%
#DIV/0! 36% 34% 34% 35% 32% 34% 34%
#DIV/0! 31% 31% 31% 31% 31% 31% 31%
#DIV/0! 33% 33% 33% 33% 33% 33% 30%
#DIV/0! 64% 64% 64% 64% 64% 64% 64%
#DIV/0! 69% 61% 64% 65% 58% 56% 50%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 15% 16% 18% 16% 11% 13% 17%
#DIV/0! 25% 25% 25% 25% 25% 25% 25%
#DIV/0! 18% 19% 19% 19% 15% 21% 18%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 0 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 27% 38% 50% 38% 20% 42% 25%
#DIV/0! 0 1 0 0 0 0 2
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100%
AMJ Juli Agst Sept JAS Oct Nov Des OND Jan

24 25 25 24 26 23 24 24
24 25 25 24 26 23 24 24
3% 3% 3% 3% 3% 3% 3% 3%
8% 12% 21% 5% 9% 16% 13% 8%
0 33% 33% 33% 33% 33% 33% 33%
0 33% 30% 31% 34% 28% 31% 33%
0 31% 31% 31% 31% 31% 31% 31%
0 11% 13% 11% 15% 20% 36% 20%
1 64% 64% 64% 64% 64% 64% 64%
1 61% 57% 60% 72% 62% 76% 83%
0 20% 20% 20% 20% 20% 20% 20%
0 15% 11% 9% 12% 14% 13% 15%
0 25% 25% 25% 25% 25% 25% 25%
0 22% 17% 13% 14% 15% 23% 23%
1 1 1 1 1 1 1 1
1 1 1 1 0 0 0 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
 0 43% 13% 10% 19% 28% 26% 44%
1 0 0 0 1 0 0 1
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
 2010
Feb Mar JFM April Mei juni AMJ JULY Agust SEPT

21 25 23 24 24 25 24 24 24 24
9 25 19 24 24 25 24 24 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
20% 14% 14% 10% 9% 5% 8% 8% 12% 11%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
32% 37% 34% 37% 57% 57% 50% 37% 48% 48%
31% 31% 31% 31% 31% 31% 31% 31% 31% 31%
20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
64% 64% 64% 64% 64% 64% 64% 64% 64% 64%
66% 84% 78% 79% 90% 90% 86% 79% 90% 90%
20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
14% 15% 15% 15% 16% 16% 16% 16% 20% 20%
25% 25% 25% 25% 25% 25% 25% 25% 25% 25%
17% 18% 19% 20% 62% 62% 48% 62% 10% 10%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
20% 33% 32% 50% 56% 78% 61% 56% 48% 48%
0 0 0 5 4 5 5 4 2 0
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
JAS

24
24
3%
10%
33%
44%
31%
20%
64%
86%
20%
19%
25%
27%
1
1
1
1
1
1
1
1
100%
51%
2
100%
100%
Retail Operations Team - Monthly Performance Scorecard

Country: C4 Express Lampung

ARM Name: Ferdiansyah
# Retail Reps: Rike Sylvia
Month: Feb-10
2010
Area Measure Note Mar JFM April

Target 25 24
Strategic
Team Callage - # stores vs. target
Operations
Actual 25 24

Target 3% 3%
RPS - Out Of Stock
(via Source One - Covered customers only)
Actual 10% 5%

Target 33% 33%

RPS - Share of Shelf
Haircare
(via Source One - Covered customers only)
Actual 36% 37%

RPS - Share of Shelf Target 31% 31%

Skincare
(via Source One - Covered customers only)
Actual 83% 78%

Target 64% 64%

RPS - Share of Shelf
B&R
(via Source One - Covered customers only)
Actual 63% 78%

Target 20% 20%

RPS - Share of Shelf
Baby Diapers
(via Source One - Covered customers only)
Actual 12% 14%

RPS - Share of Shelf Target 25% 25%

Performance Oral Care
Evaluation (via Source One - Covered customers only)
Actual 22% 20%

RPS - # stores with Planogram Compliance Target 1 1

Haircare
(vs. Head Office Agreements)
Actual 1 1
Target 1 1
RPS - # stores with Planogram Compliance
Skincare
(vs. Head Office Agreements) Actual 1 1

Target 1 1
RPS - # stores with Planogram Compliance
B&R
(vs. Head Office Agreements)
Actual 1 1

RPS - # stores with Planogram Compliance Target 1 1

Baby Diapers
(vs. Head Office Agreements) Actual 1 1

Target 100% 100%

RPS - % Display Compliance
(vs. Head Office Target)
Actual

RPS - # incremental Displays Gained Actual 9 9

% Reports submitted on time Target 100% 100%

Reporting (inititiative tracking, competitive report,
scorecard) Actual 100% 100%
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
Mei juni AMJ JULY Agust SEPT JAS
24 25 24 24 24 23 24

24 25 24 24 24 23 24

3% 3% 3% 3% 3% 3% 3%

9% 14% 9% 13% 17% 23% 18%

33% 33% 33% 33% 33% 33% 33%

45% 45% 42% 37% 41% 41% 40%

31% 31% 31% 31% 31% 31% 31%

69% 69% 72% 78% 24% 24% 42%

64% 64% 64% 64% 64% 64% 64%

88% 88% 85% 78% 95% 95% 89%

20% 20% 20% 20% 20% 20% 20%

16% 16% 15% 14% 24% 24% 21%

25% 25% 25% 25% 25% 25% 25%

57% 57% 45% 20% 20% 20% 20%

1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1

1 1 1 1 1 1 1

1 1 1 1 1 1 1

1 1 1 1 1 1 1

1 1 1 1 1 1 1

1 1 1 1 1 1 1

100% 100% 100% 100% 100% 100% 100%

#DIV/0! #DIV/0!

7 14 10 15 14 22 17

100% 100% 100% 100% 100% 100% 100%

100% 100% 100% 100% 100% 100% 100%

Retail Operations Team - Monthly Performance Scorecard

Country: HPM Sun Plaza

ARM Name: Ferdiansyah
# Retail Reps: Nurhaida
Month: Jan-09

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 Oct OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 24 23 23 23 24 23
Target ### 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 6% 3% 5% 9% 3%
Target #DIV/0! 35% 35% 35% 35% 35% 35%
Actual #DIV/0! 33% 31% 33% 32% 34% 35%
Target #DIV/0! 21% 21% 21% 21% 21% 21%
Actual #DIV/0! 35% 40% 53% 43% 55% 73%
Target #DIV/0! 77% 77% 77% 77% 77% 77%
Actual #DIV/0! 88% 88% 88% 88% 88% 78%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 30% 29% 29% 29% 27% 29%
Target #DIV/0! 19% 19% 19% 19% 19% 19%
Actual #DIV/0! 18% 18% 18% 18% 17% 21%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target ### 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 1 100% 100% 100% 100% 100%
Actual #DIV/0! 2 2 2 2 2 4
Target ### 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 1 100% 100% 100% 100% 100%
d of the month
Jun AMJ Juli Agst Sept JAS Oct Nov Des OND Jan

25 24 25 25 24 26 23 24 24
25 24 25 25 24 26 23 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 6% 16% 6% 5% 5% 5% 8% 25%
35% 0 35% 33% 33% 33% 33% 33% 33%
34% 0 33% 35% 34% 34% 35% 36% 34%
21% 0 21% 21% 21% 21% 21% 21% 21%
68% 1 59% 57% 59% 65% 40% 42% 43%
77% 1 77% 77% 77% 77% 77% 77% 77%
86% 1 83% 88% 79% 86% 86% 86% 73%
20% 0 20% 18% 18% 18% 18% 18% 18%
26% 0 26% 13% 11% 11% 11% 11% 11%
19% 0 19% 19% 19% 19% 19% 19% 19%
17% 0 20% 24% 24% 22% 22% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 89% 100% 100%
0 2 1 1 2 8 8 6 6
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
 2010
Feb Mar JFM April Mei Juni AMJ JULY Agust SEPT JAS

21 25 24 24 25 24 24 24 23 24
21 25 24 23 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 14% 19% 31% 4% 18% 10% 9% 4% 8%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
35% 35% 35% 51% 51% 46% 35% 55% 55% 48%
21% 21% 21% 21% 21% 21% 21% 21% 21% 21%
45% 47% 41% 50% 50% 47% 41% 41% 41% 41%
77% 77% 77% 77% 77% 77% 77% 77% 77% 77%
92% 86% 88% 97% 97% 94% 88% 88% 88% 88%
18% 18% 18% 18% 18% 18% 18% 18% 18% 18%
11% 13% 12% 11% 11% 11% 12% 12% 13% 12%
19% 19% 19% 19% 19% 19% 19% 19% 19% 19%
23% 22% 21% 43% 43% 36% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
8 6 20 4 8 11 12 10 13 12
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: HPM Palembang

ARM Name: Ferdiansyah
# Retail Reps: Syahroni
Month: Jan-09

Area Measure Note

Strategic Target
Team Callage - # stores vs. target
Operations Actual

RPS - Out Of Stock Target

(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Haircare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Skincare
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

B&R
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Baby Diapers
(via Source One - Covered customers only) Actual

RPS - Share of Shelf Target

Performance Oral Care
(via Source One - Covered customers only) Actual
Evaluation
RPS - # stores with Planogram Compliance Target
Haircare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Skincare
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

B&R
(vs. Head Office Agreements) Actual

RPS - # stores with Planogram Compliance Target

Baby Diapers
(vs. Head Office Agreements) Actual

RPS - % Display Compliance Target

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target) Actual
RPS - # incremental Displays Gained Actual

% Reports submitted on time Target

Reporting
(inititiative tracking, competitive report, scorecard) Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May Jun

#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 24 23 23 23 24 23 26
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 4% 3% 6% 4% 2% 5% 5%
#DIV/0! 35% 35% 35% 35% 35% 35% 35%
#DIV/0! 45% 45% 43% 44% 42% 40% 42%
#DIV/0! 21% 21% 21% 21% 21% 21% 21%
#DIV/0! 23% 24% 25% 24% 25% 25% 25%
#DIV/0! 77% 77% 77% 77% 77% 77% 77%
#DIV/0! 85% 82% 76% 81% 78% 85% 85%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 19% 19% 18% 19% 16% 14% 15%
#DIV/0! 19% 19% 19% 19% 19% 19% 19%
#DIV/0! 25% 23% 25% 24% 26% 23% 26%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 50% 100% 100% 83% 100% 100% 100%
#DIV/0! 0 2 2 1 1 0 0
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100% 100%
 2010
AMJ Juli Agst Sept JAS Oct Nov Des OND Jan Feb

24 25 25 24 26 23 24 24 21
24 25 25 24 26 23 16 24 21
3% 3% 3% 3% 3% 3% 3% 3% 3%
4% 11% 8% 4% 8% 5% 9% 9% 7%
0 35% 33% 33% 33% 33% 33% 33% 33%
0 42% 41% 41% 36% 36% 36% 33% 34%
0 21% 21% 21% 21% 21% 21% 21% 21%
0 25% 25% 25% 28% 20% 21% 21% 21%
1 77% 77% 77% 77% 77% 77% 77% 77%
1 80% 80% 79% 76% 83% 73% 86% 92%
0 20% 18% 18% 18% 18% 18% 18% 18%
0 11% 12% 11% 11% 11% 11% 12% 11%
0 19% 19% 19% 19% 19% 19% 19% 19%
0 22% 24% 24% 23% 22% 24% 22% 20%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
 1 100% 100% 100% 75% 89% 75% 100% 100%
0 0 0 2 0 0 0 2 0
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
Mar JFM April Mei Juni AMJ JULY Agust SEPT JAS

25 24 24 25 24 24 24 23 24
25 24 24 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 11% 9% 5% 8% 8% 8% 5% 7%
33% 33% 33% 33% 33% 33% 33% 33% 33%
34% 34% 46% 46% 42% 34% 45% 45% 41%
21% 21% 21% 21% 21% 21% 21% 21% 21%
21% 20% 44% 44% 36% 22% 22% 22% 22%
77% 77% 77% 77% 77% 77% 77% 77% 77%
96% 88% 88% 88% 88% 88% 88% 88% 88%
18% 18% 18% 18% 18% 18% 18% 18% 18%
11% 12% 17% 17% 15% 17% 17% 17% 17%
19% 19% 19% 19% 19% 19% 19% 19% 19%
19% 21% 57% 57% 45% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
0 0 2 2 1 0 3 7 3
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: HPM Palladium

ARM Name: Ferdiansyah
# Retail Reps: Suyandi
Month: Jan-09

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 25 24 23 24 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 9% 7% 4% 7% 7% 4%
Target #DIV/0! 35% 35% 35% 35% 35% 35%
Actual #DIV/0! 41% 41% 41% 41% 42% 42%
Target #DIV/0! 21% 21% 21% 21% 21% 21%
Actual #DIV/0! 17% 23% 30% 23% 25% 27%
Target #DIV/0! 77% 77% 77% 77% 77% 77%
Actual #DIV/0! 69% 66% 67% 67% 72% 80%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 19% 18% 16% 18% 17% 17%
Target #DIV/0! 19% 19% 19% 19% 19% 19%
Actual #DIV/0! 18% 19% 19% 19% 19% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 0 0 0 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 1 100% 100% 100% 100% 100%
Actual #DIV/0! 2 2 2 2 2 13
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 1 100% 100% 100% 100% 100%
d of the month
Jun AMJ Juli Agst Sept JAS Oct Nov Des OND Jan

25 24 25 25 24 26 23 24 24
26 25 25 26 24 26 24 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
11% 7% 14% 6% 4% 7% 5% 7% 11%
35% 0 35% 33% 33% 33% 33% 33% 33%
41% 0 41% 42% 42% 43% 43% 42% 43%
21% 0 21% 21% 21% 21% 21% 21% 21%
27% 0 28% 29% 30% 28% 19% 21% 23%
77% 1 77% 77% 77% 77% 77% 77% 77%
88% 1 78% 81% 77% 78% 80% 78% 75%
20% 0 20% 18% 18% 18% 18% 18% 18%
17% 0 18% 13% 13% 13% 16% 16% 15%
19% 0 19% 19% 19% 19% 19% 19% 19%
19% 0 19% 20% 23% 21% 22% 22% 19%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 25% 61% 61% 100% 100%
7 7 6 8 6 24 24 12 12
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100% 100%
Feb Mar JFM April Mei Juni AMJ JULY Agust SEPT JAS

21 25 24 24 25 24 24 24 23 24
21 25 24 25 26 25 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
4% 15% 6% 9% 7% 7% 6% 13% 2% 7%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
44% 42% 36% 45% 45% 42% 36% 40% 40% 39%
21% 21% 21% 21% 21% 21% 21% 21% 21% 21%
29% 25% 26% 35% 35% 32% 26% 26% 26% 26%
77% 77% 77% 77% 77% 77% 77% 77% 77% 77%
83% 78% 90% 94% 94% 93% 90% 90% 90% 90%
18% 18% 18% 18% 18% 18% 18% 18% 18% 18%
16% 17% 17% 17% 17% 17% 17% 15% 19% 17%
19% 19% 19% 19% 19% 19% 19% 19% 19% 19%
23% 22% 22% 47% 47% 39% 22% 22% 22% 22%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 50% 100% 83%
14 10 8 4 12 8 18 14 18 17
100% 100% 100% 100% 1400% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: Hypermart Lampung

ARM Name: Ferdiansyah
# Retail Reps: Rike
Month: Maret 10
2010
Area Measure Note Mar JFM

Strategic Target 25
Team Callage - # stores vs. target
Operations Actual 25

Target 3%
RPS - Out Of Stock
(via Source One - Covered customers only)
Actual 3%

Target 33%
RPS - Share of Shelf
Haircare
(via Source One - Covered customers only)
Actual 41%

RPS - Share of Shelf Target 21%

Skincare
(via Source One - Covered customers only)
Actual 29%

RPS - Share of Shelf Target 77%

B&R
(via Source One - Covered customers only) Actual 60%

Target 18%
RPS - Share of Shelf
Baby Diapers
(via Source One - Covered customers only)
Performance Actual 22%
Evaluation
RPS - Share of Shelf Target 19%
Oral Care
(via Source One - Covered customers only)
Actual 20%

RPS - # stores with Planogram Compliance Target 1

Haircare
(vs. Head Office Agreements) Actual 1
RPS - # stores with Planogram Compliance Target 1
Skincare
(vs. Head Office Agreements) Actual 1
RPS - # stores with Planogram Compliance Target 1
B&R
(vs. Head Office Agreements) Actual 1
RPS - # stores with Planogram Compliance Target 1
Baby Diapers
(vs. Head Office Agreements) Actual 1
Target 100%
RPS - % Display Compliance
(vs. Head Office Target) Actual

RPS - # incremental Displays Gained Actual 6

% Reports submitted on time Target 100%

Reporting
(inititiative tracking, competitive report, scorecard)
Actual 100%
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
April Mei Juni AMJ JULY Agust SEPT JAS
24 24 25 24 24 24 23 24
24 24 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3%

5% 4% 15% 8% 5% 5% 8% 6%

33% 33% 33% 33% 33% 33% 33% 33%

40% 40% 40% 40% 40% 40% 40% 40%

21% 21% 21% 21% 21% 21% 21% 21%
22% 22% 22% 22% 22% 22% 22% 22%
77% 77% 77% 77% 77% 77% 77% 77%
56% 56% 56% 56% 56% 87% 87% 77%
18% 18% 18% 18% 18% 18% 18% 18%
22% 25% 25% 24% 22% 22% 22% 22%
19% 19% 19% 19% 19% 19% 19% 19%
24% 24% 24% 24% 24% 24% 24% 24%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
0 4 4 3 3 4 7 5
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: Makro Medan

ARM Name: Ferdiansyah
# Retail Reps: Lidya
Month: Jan-09

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 24 24 20 23 15 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 11% 15% 3% 10% 8% 12%
Target #DIV/0! 42% 42% 42% 0 42% 42%
Actual #DIV/0! 53% 52% 52% 1 43% 43%
Target #DIV/0! 60% 60% 60% 1 60% 60%
Actual #DIV/0! 56% 48% 44% 0 27% 25%
Target #DIV/0! 98% 98% 98% 1 98% 98%
Actual #DIV/0! 70% 86% 90% 1 75% 75%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 30% 32% 29% 0 28% 34%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 7% 23% 20% 0 17% 18%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 100% 100% 100% 1 100% 100%
Actual #DIV/0! 2 2 2 2 2 4
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100%
d of the month
Jun AMJ Juli Agst Sept JAS Oct Nov Des OND

25 24 25 25 24 26 23 24
25 21 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 8% 5% 5% 4% 2% 5% 7%
42% 0 42% 42% 42% 42% 42% 42%
46% 0 45% 44% 39% 40% 42% 41%
60% 1 60% 60% 60% 60% 60% 60%
34% 0 38% 37% 42% 44% 43% 42%
98% 1 98% 98% 98% 98% 98% 98%
100% 1 DIV DIV Div div DIV DIV
20% 0 20% 20% 20% 20% 20% 20%
31% 0 33% 31% 31% 31% 32% 33%
20% 0 20% 20% 20% 20% 20% 20%
18% 0 17% 17% 15% 14% 17% 15%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 83% 100% 75% 100%
2 3 10 15 3 8 10 4
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
Jan Feb Mar JFM April Mei Juni AMJ April Mei

24 21 25 24 24 25 24 24
24 21 25 24 24 25 24 24
3% 3% 3% 3% 3% 3% 3% 3%
13% 8% 3% 2% 7% 0% 2% 7%
42% 42% 42% 42% 42% 42% 42% 42%
37% 45% 47% 48% 28% 49% 48% 28%
60% 60% 60% 60% 60% 60% 60% 60%
39% 40% 41% 33% 38% 38% 33% 38%
98% 98% 98% 98% 98% 98% 98% 98%
div div div div div div div div
20% 20% 20% 20% 20% 20% 20% 20%
32% 31% 32% 26% 22% 28/% 26% 22%
20% 20% 20% 20% 20% 20% 20% 20%
15% 14% 11% 11% 63% 25% 11% 63%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 67% 75% 100% 67%
DIV 1 4 4 0 0 4 0
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
Juni AMJ JULY Agust SEPT JAS

25 24 24 23
25 24 24 23
3% 3% 3% 3%
0% 7% 10% 4%
42% 42% 42% 42%
49% 48% 52% 52%
60% 60% 60% 60%
38% 33% 33% 33%
98% 98% 98% 98%
div div div div
20% 20% 20% 20%
28/% 28% 28% 28%
20% 20% 20% 20%
25% 25% 25% 25%
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
100% 100% 100% 100%
75% 67% 44% 100%
0 5 2 0
100% 100% 100% 100%
100% 100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: Makro Palembang

ARM Name: Ferdiansyah
# Retail Reps: Firmansyah Perdana
Month: Jan-09

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)

RPS - # incremental Displays Gained

% Reports submitted on time

Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 Oct Nov Dec OND Jan Feb Mar

Target #DIV/0! 24 23 23
Actual #DIV/0! 24 23 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 16% 12% 1%
Target #DIV/0! 42% 42% 42%
Actual #DIV/0! 39% 38% 35%
Target #DIV/0! 60% 60% 60%
Actual #DIV/0! 50% 49% 49%
Target #DIV/0! 98% 98% 98%
Actual #DIV/0! 100% 100% 100%
Target #DIV/0! 20% 20% 20%
Actual #DIV/0! 30% 28% 26%
Target #DIV/0! 20% 20% 20%
Actual #DIV/0! 7% 7% 8%
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
 Actual #DIV/0! 100% 100% 100%
Actual #DIV/0! 2 2 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100%
d of the month
JFM Apr May Jun AMJ Juli Agst Sept JAS

23 24 23 25 24 25 25 24
23 24 23 25 24 25 25 24
3% 3% 3% 3% 3% 3% 3% 3%
10% 2% 4% 5% 4% 6% 7% 2%
0 42% 42% 42% 0 42% 42% 42%
0 37% 39% 38% 0 38% 34% 38%
1 60% 60% 60% 1 60% 60% 60%
0 49% 50% 50% 0 57% 59% 60%
1 98% 98% 98% 1 98% 98% 98%
1 100% 100% 100% 1 100% 100% 100%
0 20% 20% 20% 0 20% 20% 20%
0 21% 21% 25% 0 24% 23% 22%
0 20% 20% 20% 0 20% 20% 20%
0 10% 10% 9% 0 18% 20% 21%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
 1 100% 100% 100% 1 100% 83% 50%
2 1 8 2 4 8 10 8
100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 1 100% 100%
 2010
Oct Nov Des OND Jan Feb Mar JFM April Mei Juni AMJ

26 23 24 24 21 25 24 24 25
26 23 24 24 21 25 24 24 25
3% 3% 3% 3% 3% 3% 3% 3% 3%
1% 3% 3% 6% 2% 1% 4% 2% 5%
42% 42% 42% 42% 42% 42% 42% 42% 42%
37% 38% 38% 39% 39% 39% 39% 42% 42%
60% 60% 60% 60% 60% 60% 60% 60% 60%
69% 56% 54% 48% 33% 44% 41% 83% 83%
98% 98% 98% 98% 98% 98% 98% 98% 98%
100% 100% DIV Div div div div div div
20% 20% 20% 20% 20% 20% 20% 20% 20%
22% 23% 23% 25% 25% 25% 25% 28% 28%
20% 20% 20% 20% 20% 20% 20% 20% 20%
8% 10% 15% 15% 15% 15% 15% 78% 78%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 75%
2 10 0 DIV 0 6 2 0 0
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
JULY Agust SEPT JAS

24 24 23
24 24 23
3% 3% 3%
3% 2% 8%
42% 42% 42%
42% 50% 50%
60% 60% 60%
83% 83% 83%
98% 98% 98%
div div div
20% 20% 20%
25% 22% 22%
20% 20% 20%
78% 78% 78%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
100% 100% 100%
2 4 0
100% 100% 100%
100% 100% 100%
Retail Operations Team - Monthly Performance Scorecard

Country: IGR Medan

ARM Name: Ferdiansyah
# Retail Reps: Deni Srimuliani
Month: Januari 09

Area Measure Note

Strategic
Team Callage - # stores vs. target
Operations

RPS - Out Of Stock

(via Source One - Covered customers only)

RPS - Share of Shelf

Haircare
(via Source One - Covered customers only)

RPS - Share of Shelf

Skincare
(via Source One - Covered customers only)

RPS - Share of Shelf

B&R
(via Source One - Covered customers only)

RPS - Share of Shelf

Baby Diapers
(via Source One - Covered customers only)

RPS - Share of Shelf

Performance Oral Care
(via Source One - Covered customers only)
Evaluation
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Skincare
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

B&R
(vs. Head Office Agreements)

RPS - # stores with Planogram Compliance

Baby Diapers
(vs. Head Office Agreements)

RPS - % Display Compliance

(vs. Head Office Target)

RPS - # incremental Displays Gained

 % Reports submitted on time
Reporting
(inititiative tracking, competitive report, scorecard)

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
 OND Jan Feb Mar JFM Apr May

Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 23 23 23 23 24 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 1% 1% 1% 1% 1% 1%
Target #DIV/0! 42% 42% 42% 0 42% 42%
Actual #DIV/0! 55% 55% 50% 1 50% 50%
Target #DIV/0! 60% 60% 60% 1 60% 60%
Actual #DIV/0! 50% 50% 50% 1 50% 50%
Target #DIV/0! 98% 98% 98% 1 98% 98%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
Target #DIV/0! 17% 17% 17% 0 17% 17%
Actual #DIV/0! 13% 16% 17% 0 17% 18%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 15% 11% 20% 0 20% 20%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
Actual #DIV/0! 1 0 0 0 0 0
 Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
d of the month

99%
16.5
50%
Jun AMJ Juli Agst Sept JAS Oct Nov Des

25 24 25 25 24 26 26 26
25 24 25 25 24 26 26 26
3% 3% 3% 3% 3% 3% 3% 3%
3% 2% 1% 1% 1% 3% 3% 3%
42% 0 42% 42% 42% 38% 38% 38%
50% 1 50% 50% 50% 38% 38% 38%
60% 1 50% 50% 50% 50% 50% 50%
50% 1 50% 50% 50% 70% 70% 70%
98% 1 98% 98% 98% DIv DIv DIv
100% 1 100% 95% 95% Div Div Div
17% 0 6% 6% 6% 6% 6% 6%
18% 0 18% 18% 18% 6% 6% 6%
20% 0 18% 18% 18% 18% 18% 18%
20% 0 20% 20% 20% 20% 20% 20%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100%
0 0 0 0 0 0 0 0
100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100%
 2010
OND Jan Feb Mar JFM Apr May Jun AMJ

24 21 25 23 24 24 25 24
24 21 25 23 24 24 25 24
3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 3% 4% 2% 5% 6% 4%
38% 38% 38% 0 38% 38% 38% 0
38% 39% 32% 0 33% 42% 42% 0
50% 50% 50% 1 50% 50% 50% 1
70% 78% 49% 1 59% 54% 54% 1
DIv 65% 65% 1 65% 65% 65% 1
Div 65% 96% 1 87% 68% 68% 1
6% 6% 6% 0 6% 6% 6% 0
6% 9% 9% 0 7% 10% 10% 0
18% 18% 18% 0 18% 18% 18% 0
20% 11% 5% 0 8% 41% 41% 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 1 100% 100% 100% 1
0 2 4 2 4 2 2 3
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 1 100% 100% 100% 1
JULY AGST SEPT JAS

24 24 23 24
24 24 23 24
3% 3% 3% 3%
1% 2% 4% 2%
38% 38% 38% 0
42% 48% 48% 0
32% 31% 31% 0
32% 31% 31% 0
65% 65% 65% 1
97% 78% 78% 1
4% 2% 2% 0
4% 2% 5% 0
13% 13% 13% 0
13% 13% 13% 0
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
100% 100% 100% 100%
100% 100% 100% 1
3 4 8 5
100% 100% 100% 100%
100% 100% 100% 1
Retail Operations Team - Monthly Performance Scorecard

Country: GIANT Lampung

ARM Name: FERDIANSYAH

# Retail Reps: Rike sylvia

Month: Feb-10

Area Measure Note OND Jan Feb

Target #DIV/0!
Strategic
Team Callage - # stores vs. target
Operations
Actual #DIV/0!

Target 3% 3% 3%
RPS - Out Of Stock
(via Source One - Covered customers only)
Actual #DIV/0!

Target #DIV/0!
RPS - Share of Shelf
Haircare
(via Source One - Covered customers only)
Actual #DIV/0!

Target #DIV/0!
RPS - Share of Shelf
Skincare
(via Source One - Covered customers only)
Actual #DIV/0!

Target #DIV/0!
RPS - Share of Shelf
B&R
(via Source One - Covered customers only)
Actual #DIV/0!

Target #DIV/0!
RPS - Share of Shelf
Baby Diapers
(via Source One - Covered customers only)
Actual #DIV/0!

Target #DIV/0!
RPS - Share of Shelf
Performanc (via Source One - Covered customers only) Oral Care
e Actual #DIV/0!
Evaluation
Target #DIV/0!
RPS - # stores with Planogram Compliance
Haircare
(vs. Head Office Agreements)
Actual #DIV/0!

Target #DIV/0!
RPS - # stores with Planogram Compliance
Skincare
(vs. Head Office Agreements)
Actual #DIV/0!

Target #DIV/0!
RPS - # stores with Planogram Compliance
B&R
(vs. Head Office Agreements)
Actual #DIV/0!

Target #DIV/0!
RPS - # stores with Planogram Compliance
Baby Diapers
(vs. Head Office Agreements)
Actual #DIV/0!

Target 100% 100% 100%

RPS - % Display Compliance
(vs. Head Office Target)
 RPS - % Display Compliance
(vs. Head Office Target)
Actual #DIV/0!

RPS - # incremental Displays Gained Actual #DIV/0!

% Reports submitted on time Target 100% 100% 100%

Reporting (inititiative tracking, competitive report,
scorecard) Actual #DIV/0!

Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
Mar JFM Apr May Jun AMJ Juli Agst Sept JAS Oct Nov

23 23 24 23 25 24 25 25 24 26 23

23 23 24 23 25 24 25 25 24 24 23

3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%

3% 3% 3% 1% 2% 2% 4% 3% 1% 2% 9%

35% 0 35% 35% 35% 0 35% 35% 35% 35% 35%

40% 0 40% 40% 40% 0 40% 40% 40% 40% 40%

23% 0 23% 23% 23% 0 23% 23% 23% 23% 23%

15% 0 14% 14% 15% 0 14% 14% 14% 15% 13%

76% 1 76% 76% 76% 1 76% 76% 76% 76% 76%

78% 1 80% 82% 82% 1 82% 80% 80% 80% 80%

20% 0 20% 20% 20% 0 20% 20% 20% 20% 20%

18% 0 19% 20% 20% 0 20% 20% 20% 20% 20%

17% 0 17% 17% 17% 0 17% 17% 17% 17% 17%

12% 0 13% 15% 15% 0 15% 15% 15% 15% 15%

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 1

100% 100% 100% 100% 100% 100% 100% 10% 10% 100% 100%
100% 1 100% 100% 75% 1 100% 100% 100% 50% 75%

2 2 8 17 7 11 11 13 8 6 8

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

100% 1 100% 100% 100% 1 100% 100% 100% 100% 100%

 2010

Des OND Jan Feb Mar JFM April May Juni AMJ JULY Agust

24 24 21 25 24 24 25 24 24

24 24 21 25 24 24 25 24 24

3% 3% 3% 3% 3% 3% 3% 3% 3%

14% 4% 2% 3% 11% 16% 6% 6% 8%

35% 35% 35% 35% 35% 35% 35% 35% 35%

40% 40% 40% 40% 30% 38% 38% 38% 44%

23% 23% 23% 23% 23% 23% 23% 23% 23%

14% 15% 15% 15% 25% 58% 58% 25% 25%

76% 76% 76% 76% 76% 76% 76% 76% 76%

80% 80% 80% 80% 38% 86% 86% 86% 86%

20% 20% 20% 20% 20% 20% 20% 20% 20%

20% 20% 20% 20% 22% 11% 11% 22% 10%

17% 17% 17% 17% 17% 17% 17% 17% 17%

15% 15% 16% 17% 20% 56% 56% 20% 20%

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1

100% 100% 100% 100% 100% 100% 100% 100% 100%

50% 100% 100% 100% 67% 100% 100% 100% 100%

10 18 8 9 0 1 0 0 2

100% 100% 100% 100% 100% 100% 100% 100%

100% 100% 100% 100% 100% 100% 100% 100% 100%

SEPT JAS

23

23

3%

9%

35%

44%

23%

25%

76%

86%

20%

10%

17%

20%

100%
100%

100%

100%