Professional Documents
Culture Documents
No re-use or re-distribution of any of these materials is allowed without the express written consent of: Clothes Mentor®, LLC
Copyright © 2015 All Rights Reserved by Clothes Mentor, LLC
CLOTHESMENTOR.COM
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Franchise Report
If you experience any difficulty in using the link to complete your Clothes Mentor franchise application, please
email: info@clothesmentor.com with your contact info - including daytime phone number - or preferably, call us
at 952-283-3414 during business hours.
TABLE OF CONTENTS
Our Customers............................................................................................... 03
Why Women’s Fashion & Accessories............................................................ 03
Why a Franchise............................................................................................. 04
Clothes Mentor Going Strong......................................................................... 05
How Will I Know What To Buy........................................................................ 06
Training........................................................................................................... 07
Operation/Field Support................................................................................ 07
Point of Sale (POS) Computer System....................................................... 08-09
Store Fixture & Design Vendor....................................................................... 10
Store Size & Location...................................................................................... 11
Initial Investments.......................................................................................... 11
Financing & Business Plan.............................................................................. 11
Our Management Team............................................................................ 12-13
6 Easy Steps.................................................................................................... 14
How to Learn More........................................................................................ 15
Getting Started............................................................................................... 15
CLOTHESMENTOR.COM
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Franchise Report
OUR CUSTOMERS
Clothes Mentor stores are designed for ALL women sizes 0 through 26. All women will appreciate getting great
deals on “gently used” apparel, purses, shoes and accessories in the brands they love.
CLOTHESMENTOR.COM
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Franchise Report
WHY A FRANCHISE?
PROVEN BUSINESS OPERATING SYSTEM - Avoid years of trial
and error - reduce costly mistakes - maximize the potential of this
business much sooner - shorten your learning curve - stack the odds in
your favor.
81
“Compared to w h
th a t y ou r st or es a re bright,
resale shops... I love ev er b u y a dress at a
n g. I ’ll n
clean, and inviti 48
st or e a g a in !”
department Stores Open
omer
- Clothes Mentor Cust
36
Stores Open
19
Stores Open
12
Stores Open
4
Stores Open
CLOTHESMENTOR.COM
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Franchise Report
TRAINING
4 TO 6 DAYS - BUSINESS TRAINING
• Real Estate/Site Selection - What should go a into lease and what criteria to use in finding the correct site.
• Business Plan - Funding. Comprehensive business planning preparation and financing options.
• Franchise Communication/Extranet
• Intro to 3rd Party Vendors - Purchasing Power
• New Store Design & Build-out - All encompassing “how-to” on the store build-out, outlining every detail of
fixtures, counters, signage, floor coverings, hangars, bags, etc.
• Pre-Opening Marketing & Advertising
OPERATION/FIELD SUPPORT
Pre-Opening Visit - takes place 2 weeks after opening your store to begin buying
inventory.
• Duration: 1-2 days
• Focus: Helps to ensure proper buying of product, making sure fixtures are
installed properly and that the POS system is functioning correctly.
Store Opening Visit - Takes place the day before and the day of opening your
store to begin selling merchandise
• Duration: 2 days
• Focus: Final tweaks to merchandising and staff training - CM support staff
member will be there as a resource for answering questions at store opening.
Follow Up Visit - Takes place approximately 90 days after opening your store
• Focus: Operations, full analysis of customer service, computer POS training, ascertain whether or not bad
habits are arising - confirmation of small business practices like hiring, bookkeeping, business planning/
forecasting, etc. Attain a clear picture of cash flow.
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Franchise Report
RESALE 1
POINT-OF-SALE (POS) COMPUTER SYSTEM
– A powerful inventory and cash flow management tool
PRODUCT BUYING MATRIX - System automation allows new employees
and managers to quickly get up to speed on how to effectively buy the
right store inventory at the right price.
EMPLOYEE ACCOUNTABILITY - You can track each individual employee’s
sales, buys, returns, etc., and review inventory sell-through rate
performance per employee. You can now objectively measure and manage
employee productivity.
ON-LINE INTERNET REPORTING CAPABILITY - You can monitor your store’s POS remotely at high speed (via
secured internet log-on) directly from the RESALE 1 central server located in Columbus, Ohio. The Clothes
Mentor field support team has this same information to analyze and give you helpful, timely feed-back. You will
also receive vital statistics on other CM stores to benchmark against your stores performance.
EXTENSIVE OWNERSHIP/MANAGEMENT REPORTING FUNCTIONALITY - Lesser systems require enormous
amounts of your time to manually compile info from a variety of sources before analysis can even begin to take
place – RESALE 1 automates the compiling of information for you – so you now can focus your valuable time
analyzing the built-in reports, make informed decisions, and then take timely action on your business.
DAILY SUMMARY REPORTS - You will receive a daily e-mail with a simple yet effective one page “executive
summary” report of the previous days’ store performance - you can then use it to drill down further to the specific
details that interest you most.
BUILT ON A STRONG & CAPABLE DATABASE SYSTEM - RESALE1 can handle hundreds of thousands of transactions
and maintain years of valuable statistical history without bogging down. This helps you to schedule, budget, and
plan effectively.
SOFTWARE UPDATES ARE TIMELY AND READILY AVAILABLE - NO discs or complicated special instructions are
shipped to you... because it is a central database system and uses
flexible software code, updates are easily complete remotely by
the RESALE1 staff.
AUTOMATIC DATA BACK-UP AND INFO REDUNDANCY - Your
store’s POS info is stored on both your local store server and also
the RESALE1 central server located in Columbus, Ohio. This info is
additionally backed up to an off-site location. If you ever experience
a disaster at your store, this centralized back up makes it easier for
you to file insurance claims and quickly get your business up and
running again.
INSTANT ON-LINE TECH SUPPORT - The tech can see what you see and
they can quickly analyse your in-store computer.
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Franchise Report
RESALE 1
POINT-OF-SALE (POS) COMPUTER SYSTEM (CONTINUED)
ACCESS TECH SUPPORT BY ANY STORE EMPLOYEE
- There is NO requirement that the owner make direct
contact with the tech before support can take place - this
dramatically speeds up curing a problem and provides
better service yo your store customers.
INTEGRATED, SECURE CREDIT CARD PROCESSING
- There is NO double entry into the computer and then
to an outboard swipe terminal - with RESALE1, there is
just one swipe - and with a high speed connection saving
processing time, it provides fast customer service - reduces
mistakes - and makes it much easier to reconcile the day’s
transactions.
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Franchise Report
C
M
FIXTURE MANUFACTURING
SPECIALISTS, INC.
N1043 CRAFTSMEN DR.
SUITE 2
GREENVILLE, WI 54942
Phone: 920-757-1486
N.I.C.
FAX: 920-757-1492 N.I.C.
REVISIONS: DATE:
FIXT
REV
AS NOTED
MILLWORK AND FURNITURE PLANS AND SCHEDULES
SCALE
BY KLV
DRAWN
ARLINGTON HEIGHTS, IL
19379
JOB #
CLOTHES MENTOR
LOCATION
PROJECT
2/7/14
DATE
NOTE: Fixture Manufacturing Specialist, Inc. (FMS) is not a licensed Engineer or Architect. Such as this drawing
can not be used for any Engineering purposes, as Electrical, Plumbing, HVAC or any other Mechanical
2
DWG NO.
specifications. It is the Owners responsibility to hire the license Engineer or Architect to coordinate the required
specifications and/or codes. Fixture Manufacturing Specialist. Inc. drawings are for schematic reference and
information only. Fixture Manufacturing Specialist, Inc takes no responsibility or liability for the information on this
TITLE
drawing.
NOTE: Fixture Manufacturing Specialist, Inc. (FMS) is not a licensed Engineer or Architect. Such as this drawing
can not be used for any Engineering purposes, as Electrical, Plumbing, HVAC or any other Mechanical
DWG NO.
specifications. It is the Owners responsibility to hire the license Engineer or Architect to coordinate the required
specifications and/or codes. Fixture Manufacturing Specialist. Inc. drawings are for schematic reference and
information only. Fixture Manufacturing Specialist, Inc takes no responsibility or liability for the information on this
drawing.
• A customized project approach with a partnership • They familiarize themselves with every aspect
mentality. of your business and your Franchise Disclosure
• All of their services are handled in-house. Document. This helps them serve your best
• Increased project continuity and quality assurance interests during build out.
results in faster response and turnaround times. • The same project support team manages your
• Their Project Managers take on many of the day- account from the beginning. This ensures a
to-day details, freeing up your time so you can smooth hand-off from the Franchisor when your
focus on promoting Clothes Mentor and building store build-out begins.
your business.
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Franchise Report
INITIAL INVESTMENT
Everything needed to get the “doors open,” have a working capital reserve, be stocked with opening inventory,
and ready for customers:
Estimated Range -
Low end of approximately $161,500
High end of approximately $259,000
Targeted Budget Range $225,000 to $250,000
It is likely that most stores will budget for - and land in - the targeted range listed above, but this is dependent
upon a number of variables - further detailed information is outlined in our Franchise Disclosure Document
(FDD). To get a copy of this please contact your Clothes Mentor franchise representative. (See Page 15)
Most banks will want to see you put cash down equal to 33% of the total investment, and the provide collateral
assets equal to the amount you borrow.
If needed, you can achieve financial qualification with the assistance of a financial partner or family member.
Additionally, we have a specific SBA preferred status lender that can help you through a pre-qualification process
before you commit to opening your store. You must contact us directly to set this up.
Email: info@clothesmentor.com with your contact info - including daytime phone number or preferably call us
at 952-283-3414 during business hours.
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Franchise Report
MANAGEMENT TEAM:
The Clothes Mentor management team has well over 80 years of franchising & retailing industry experience
in this specialized business niche called RESALE. This experience will help you to shorten your learning curve,
minimize potential costly mistakes and maximize this opportunity... your investment.
Under the NTY Franchise Company the company bought the Franchise rights for Clothes Mentor and New Uses.
In 2013 Olson bought the Franchise company called Laptop Exchange and changed the name to Device Pitstop.
In 2014 the company opened NTY Clothing Exchange and NTY Kids. There are currently 204 stores sold and 133
stores opened under the NTY Franchise umbrella.
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Franchise Report
VICE PRESIDENT OF NEW USES
AND DIRECTOR OF NEW STORE DEVELOPMENT: PETE PALMISANO
Pete Palmisano was promoted to Vice President of New Uses in 2014. Mr. Palmisano
has been our Director of New Store Development and oversees New Store Development
for Clothes Mentor, Device Pitstop, NTY Clothing Exchange and NTY Kids. Pete started
his career with Dayton Hudson department stores. Pete joined Grow Biz in 1992 with
Once Upon a Child and held many management positions. He was a Multi-Site Operations
Manager with Macy’s based in Minneapolis, Minnesota and then General Merchandise
Manager with Linder’s Greenhouse, Inc. in St. Paul, Minnesota before joining NTY
Franchise company.
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Franchise Report
6 DISCOVERY DAY
You can then schedule and attend our Discovery Day at our Minneapolis, Minnesota main office
and company store.
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