PANKAJ SRIVASTAVA (PMP®)

IT PMO Governance, Service Automation &

Delivery Professional

17 years of IT Domain expertise in developing project

baselines; Monitoring and Controlling Projects with respect to
Cost, Resource Deployment, Time Over-Runs and Quality
Compliance to ensure alignment of project and change
activities required from the organization with the overall
strategy of business.
Key Skills pankaj7619@hotmail.com +91-9833539834
Team Building & Leadership
LinkedIn: http://in.linkedin.com/pub/pankaj-srivastava/16/113/444
Blog: http://srivastava-pankaj.blogspot.in/
PMO Operations Process

Global Service Delivery / SLA Profile Summary

Management  A Business Transformation Leader steering high performing innovative
solutions to achieve optimal usage of technology resources and deliver
maximum benefit. Have exposure to different industries such as Aviation,
Business Analysis/Stakeholder
Management Insurance (Life & General), Telecom, Shipping and Construction verticals.

 A team oriented, proactive and reliable partner to top management with

Process Re-engineering expertise in Management of IT Automation & Service Delivery of Business
Applications Software Development, ERP implementations including
IT Governance & Compliance Infrastructure deployments and Maintenance support.

 Governance oriented approach for alignment of operations, ensure consistent

Transition / Operations Management capturing, prioritization and alignment of demands with the overall business
strategies. Act as the primary partner for the business functions to capture,
Vendor Management structure, align and plan business demand and match this demand with
organization capacity.

 An ambassador of change which provides leadership and supervision to a

group who is responsible for developing and implementing IT initiatives that
support the strategic Business activities & ensuring tacking and delivery of
multiple projects and establishing project portfolio system.

 Management of Service Delivery KPIs & Automation of all Biz. Process.

Instrumental in Operational cost reduction, interface rationalization, standards
compliance and/or systems modernization in application segment.

 Establishing and directing the policies and procedures for project management
methodology and defining, testing, and installing the information technology
initiatives based upon the business objectives including Risk Management.

 Ability to roll up sleeves and get into technical details hands on.

Major IT Projects managed/implemented in my timeline:

1. BI & Analytics, Master Data Management (MDM) & Data Governance,

2. IT Infra/DC Migration/Ramp-up including Exchange, CCTV implementation.
3. IT Security - MSSP model, Cybersecurity, Enterprise IT Info. Security policy,
4. Mobile apps for Enterprise field force. 5. SAP & CRM.
6. Bank Payment Gateway Integration. 7. Fleet management via GPS.
8. Augmented Reality (AR) & RFID. 9. Cloud & IOT.
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 Timeline - Career (since 2005)

HDFC Standard Life Mumbai International Airport

Insurance Sr. Manager- IT
Team Manager- Process

2005-06 2006-07 2007-08 2008-2016 2016

ICICI Lombard TATA AIG Life

Project Manager – Insurance Essar Oil Ltd.
Technology Manager – IT DGM IT Governance

Timeline - Education & Professional Certifications.

BE MCSA
Chemical

1998 2001 2005 2008 2014 2015 2016 2017 Pursuing

1998 2001 2005 2008 2014 2014 2015 2016 Diploma in

Pursuing
MCP PMP SMP  E-Governance COBIT  ISO
 E-Commerce 27001 LA Cyber Law
 Digital Citizen  CISO

B.E. (Chemical Engineering) from Bharti Vidyapeeth College of Engineering, Mumbai University.
MCA (Software Applications) from K. J. Somaiya Institute of Management Studies & Research, Mumbai.
MCP : Microsoft Certified Professional.
PMP : Project Management Professional from PMI USA.
NSR : National Skill Registry verified Knowledge Professional.
SMP : Senior Management Program from Indian Institute of Management, Calcutta.
Certified E-Governance Professional, Certified E-commerce Professional, and Digital Citizen from V-skills.
COBIT: from ISACA.
CISO : Certified Chief Information Security Officer from EC Council.
ISO 27001 Lead Auditor from IRCA-BSI.
Payment Card Industry Data Security Standard 3.2 PCI/DSS from Cybrary. License Number:SC-be28120a7-96a019.

Technical Skills: Knowledge on below Technologies:

o Cloud based technology like Azure and AWS

o MS Project, Primavera
o IOT based development with, Python and Apple App development.
o Knowledge of SAP HANA implementation and SAP modules like FICO, PS, MM.
o Google Analytics, Office 365, MDM, SAAS, MS BI, SharePoint, Machine Learning, Security Devices.
o RDBMS: Oracle, Sybase, MS SQL Server.
o Languages: VB .net, SQL SERVER 2000 Query analyzer and Unix Shell Scripts.
o RAD Tools: Visual Studio .NET, Thingworx.

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Work Experience

Apr’16-Dec’16 Essar Oil Ltd.

DGM – IT Governance
Key Result Areas

Implementation of IT Governance framework (COBIT standards & Organization culture).

Implement Information Security/Cyber Policy Research, strategy, and standards taking into
consideration the growing cyber threat and regulatory environment including PCI and
national cyber law requirements NIST, CIS, CERT, ISO 27001 guidelines.
Implement & manage the IT Benefit Realization process & IT Risk Management framework.
Governance of new business requirements (NBR) such as projects, system enhancement
requests, availability and disaster recovery requirements, capacity requirements, etc.

Nov’08 –Apr’16
Mumbai International Airport Pvt. Ltd. (GVK CSIA)
Growth Path
Key Result Areas
Nov’08 – Jun’12
[IT Manager] Assuring that the project objective is achieved while conducting effective communication
throughout the project life cycle; providing assistance to maintain and update the project
Jul’12 - April 2016 management framework and disciplines necessary to support a PMO.
[Sr. Manager- IT] Developing & consolidating IT financial requirements, and identify contingency needs based
on Biz inputs; performing quarterly budget review and publish status report to IT Steering
Committee and Board of Directors.
Participate and Drive technical solution, Design & technology transformation from Service
Delivery Perspective.
Ensuring compliance in management of Information security risks in the organization related
to internal policies and procedures & Regulatory requirements.
Publish status reports for regular communication of project risk, status, change requests and
critical issues to the project team, stakeholders and management, Obtain customer/client
sign off on project closure, capture lessons learnt and conduct post-implementation review
meetings.
Identifying suitable suppliers for IT service procurement requests; publishing Request for
Proposal (RFP) and Request for Quote (RFQ), liaison with Procurement & legal department.
Develop KPIs for demand management as well as dashboards and regular reports.
Manage Security Compliance for Service Delivery and related infrastructure by ensuring IT
infrastructure is updated as per policy, security patches and bug fixes are regularly applied
to protect the infrastructure from vulnerabilities.
Monitoring multiple projects from conceptualization / visualization to technology mapping
and final execution of projects as per requirements.
Soft Skills Responsible for IT assets procurement activities, raising Purchase Order on approved asset
procurement requests; periodically reconcile IT asset inventory and IT asset register based
Team player on new procurements.
Communicator Assuring incident and risk management by proper planning, coordination, direction, and
Innovator designing IT-related activities of the organization.
Thinker Business alignment, Testing & Rollout, Change management, Configuration Management &
Collaborative Internal Audits, Vendors Management/Contract SLA management.
Intuitive
A detailed list other associated organizations and IT Projects completed in
the respective organizations will be made available during interview.

Year of Birth: 1976.

Languages Known: Hindi, English and Marathi.
Personal Details Preferred Location: Mumbai

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