PATIENT ENGAGEMENT MESSAGES ENGLISH

It is assumed that that PES/HER system is updated for each actions in real-time. India and USA follows 12-hour format, hence AM/PM required

Dear $patientFirstName , for $HospitalName your queue number is $HospitalQueNumber .

1.       QUEUE:
For any queries please call $HospitalPhoneNumber .

To get a queue number for $HospitalName , please send: $HospitalQueWord PatientName

Dear $patientFirstName , a queue number $HospitalQueNumber at $HospitalName has
already been issued today for $patientMobileNumber .

Dear $patientFirstName , for $HospitalName your UHID is $UHIDNumber . Please quote this
2.       REGISTRATION:
UHID for all your subsequent visits to $HospitalName .

3.       APPOINTMENT RELATED MESSAGES FOR PATIENT:

Dear $patientFirstName , you have an appointment with Dr. $doctorFirstLastName in

∙       To be sent immediately for the appointment scheduled for the same day
$HospitalName at $time. For any queries please call $HospitalPhoneNumber.
∙ Standard 4 hours before the actual appointment
∙ Standard 12/24 hours before the actual appointment

Dear $patientFirstName , your appointment at $HospitalName with Dr.

∙       When an appointment is re-scheduled. The message should be sent to
$doctorFirstLastName at $olddatte&time has been re-scheduled to $newdate&time . For
Patient immediately
any queries please call $HospitalPhoneNumber.

∙       When an appointment is cancelled by patient. The message should be Dear $patientFirstName , you have cancelled $date&time appointment at $HospitalName
sent to Patient immediately with Dr. $doctorFirstLastName . For any queries please call $HospitalPhoneNumber .

∙       When an appointment is cancelled by Doctor. The message should be Dear $patientFirstName , your $date&time appointment at $HospitalName has been
sent to Patient immediately cancelled by Dr. $doctorFirstLastName . For any queries please call $HospitalPhoneNumber .

4.       MESSAGE FOR HOSPITAL/CLINIC COORDINATOR:

Dear $coordinatorFirstName , $HospitalName appointments for $date are:
∙       Standard 08:00 hours every day, whenever there is at least ONE
appointment
$patientName $time $doctorName

5.       MESSAGE FOR DOCTOR:

∙       Standard 08:00 hours every day, whenever there is at least ONE Dear Dr. $doctorFirstName , you have following appointments for $date :
appointment
$patientName $time $HospitalName

∙       When an appointment is cancelled by patient for the same day. The Dear Dr. $doctorFirstLastName your $patientFirstName has cancelled <EXISTING
message should be sent to Doctor immediately SCHEDULE$time > appointment.

∙       In some cases, doctor’s request for receiving it a day earlier. For such Dear Dr. $doctorFirstName , you have following appointments for $date :
requests, standard 18:00 hours every day, whenever there is at least ONE
appointment for the next day. $patientName $time $HospitalName

Dear $patientFirstName , This is to remind you for taking $Dosage of $MedicineName , at

$time hrs. - Courtesy of $HospitalName
6.       PRESCRIPTION RELATED MESSAGES FOR PATIENT:
Dear $patientFirstName, This is to remind you for taking $Dosage of $MedicineName, at
$time AM/PM. - Courtesy of $HospitalName

7. CATARACT TREATMENT AT JAIPUR EYE HOSPITAL MESSAGES FOR PATIENT:

Dear $patientFirstName , you have a re-check-up tomorrow at $time with Dr.
$doctorFirstLastName at the $HospitalName. For any queries please call
$HospitalPhoneNumber .
∙       Message to be sent IMMEDIATELY after surgery
CARE:
1. You need to take light meal today.
2. Do not sleep on operated eye side.

Dear $patientFirstName , your first follow-up/check-up after surgery at $date&time with Dr.
$doctorFirstLastName at the $HospitalName. For any queries please call
$HospitalPhoneNumber .
∙       Message to be sent IMMEDIATELY after surgery for follow-up check

CARE:
1. Please bring all medicine and discharge card, related to operation.

Thank you for subscribing to IMMUNIZATION for your child $childFirstName . The reminders
will be sent to the $ParentMobileNumber for $numberofyears years. A total of 3 reminders
sent at 2 days interval.
8.       IMMUNISATION:

" Aditi is due for a vaccination this week, please do not forget to visit your doctor." For any
queries please call $Hospital/ClinicPhoneNumber.

9.       SURGEY RELATED MESSAGES FOR PATIENT:

Dear $patientFirstName , you have a surgery at $time with Dr. $doctorFirstLastName at the
∙       Standard 4 hours before the actual appointment
$Hospital/ClinicName. For any queries please call $Hospital/ClinicPhoneNumber .