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28 13,340 12.5
On average there
Trillion
is only one bank
branch to serve
20,000 people
Specialized Banks
11%
Loan Loss
Rate
Implication
Example:
Portfolio outstanding at the beginning of the FY $100,000
Portfolio outstanding at the end of FY $120,000
Amount written off $20,000, Amount recovered $5,000
Calculation:
Average portfolio outstanding=(beg. portfolio outstanding plus ending portfolio outstanding)/2
= ($100,000 + $120,000)/2= $110,000
Written off –recovered = $20,000 - $5,000 = $15,000
Divide net written off/average portfolio outstanding= $15,000/$110,000=13.6%
Loan Loss
Rate
NEW ACCOUNTS SET-UP ERROR RATE
New Accounts Set-up Error Rate (%)
Formula: Total No. Of New Banking customer accounts containing error* at set-up
Total No. Of new banking customer accounts setup at the same point in time.
New Accounts
Set-up Error
Rate
Implication
This matrix tells us the reliability factor of the service quality.
Managers must reduce chances of error.
Managers must try to reduce errorrate.
Managers should strive for higher %by reducing error and thus increasing.
Communication and delivery process needs to be improved.
New Accounts
Set-up Error
Rate
BANKING EFFICIENCY RATIO
➢ Bank's efficiency ratio is essentially equivalent to a
regular company's operating margin, in that it measures
how much the bank pays on operating expenses, like
marketing and salaries. By and large, lower is better
➢ Formula:
Loan to
Deposit
Ratio
Implication
This number is expressed as a percentage.
If the ratio is too high, it means that the bank may not have enough liquidity
to cover any unforeseen fund requirements.
If the ratio is too low, the bank may not be earning as much as it could be.
Loan to
Deposit
Ratio
DORMANCY RATE
𝐍𝐨.𝐨𝐟 𝐝𝐨𝐫𝐦𝐚𝐧𝐭 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐬
Dormancy Rate= ∗𝟏𝟎𝟎
𝐓𝐨𝐭𝐚𝐥 𝐍𝐨.𝐨𝐟 𝐝𝐨𝐫𝐦𝐚𝐧𝐭 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐬 𝐢𝐧𝐚𝐛𝐫𝐚𝐧𝐜𝐡
Dormancy
Rate
Implication
Indicates the level of customerservice
Dormancy
Rate
TRANSACTION PER TELLER
Transaction per teller = Total transactions performed/Number
Number of teller FTEs
Transaction
Per Teller
Implication
Example: At day end, the total transactions carried out by B
ranch Awere 160 per day, as reported by the 3 tellers and a
CSOofficer.
= 160 / 4
= 40 transactions per teller
Efficiency of ateller
Transaction
Per Teller
CASA Ratio
Current & Saving Deposit
CASA Ratio:
Total Deposit
CASA Ratio
Implication
CASA ratio of a bank is the ratio of deposits in current and saving accounts to total deposits.
A higher CASA ratio indicates a lower cost of funds, because banks do not usually give any
interests on current account deposits and the interest on saving accounts is usually very low
CASA Ratio
CUSTOMERS PER BRANCH
Formula
Example: UBL has a customer base of 5 Million and has a network of 1300 branches all over Pakistan.
= 5,000,000 / 1300
NPL Ratio
Implication
Analysts use the NPL ratio to measure how lenders perform in this
regard. It’s calculated by dividing a bank’s nonperforming loans by
total loans. A good rule of thumb is that the Bank should closely
monitor its NPL ratio at all stages of the credit cycle.
NPL Ratio
Net Charge-Off Ratio
Net Charge-Offs
Net Charge-Off Ratio:
Total Loans
Net Charge-Off
Ratio
Implication
Net Charge-Off Ratio: A close cousin of the NPL ratio, the NCO ratio
measures what happens after loans actually default, triggering a
bank’s obligation to charge the loans off against its capital.
Net Charge-Off
Ratio
Other Banking Ratios
• Revolver / Transactor Ratio
• Delinquency Ratio
• Revenue to Expense Ratio
• Statement Returned & Delivery Ratio
• Transactions per Customer
• Loan Decision Cycle Time
• Customer Attrition / Retention Ratio
Thank You
Net Interest Margin: A bank is a leveraged fund that borrows money
at low short-term rates and then invests the funds into higher interest-
earning assets. By doing so, a bank earns “net interest income.” If
you divide this by a bank’s earning assets, you get its net interest
margin, which shows how much the business yields on its invested
assets
Net Interest Income
Net Interest Margin:
Average Earning Assets