MADELINE CIARLILLO

PUBLIC LIBRARY EMPLOYEE

TECHNICAL SKILLS
PROFILE
PHONE (440) 749-3376 Experienced with Microsoft Office including
EMAIL mciarlil@kent.edu Word, Publisher, Powerpoint, and Excel. I’m
WEBSITE maddieciarlillo.weebly.com
at a moderate skill level using Excel as in
ADDRESS 2385 Summit St.Apt B
Columbus, OH 43202 creating pivot tables, applying report filters,
using VLOOKUP and working with formulas.
Working knowledge of Adobe Creative Suite
EDUCATION Software as well as Canva for making flyers.
Kent State University 2015-2018 posters.
Master of Library and Information Science Basic knowledge of HTML5 and CSS having
Expected Graduation 2018 used these skills to design and create a
Current GPA- 3.87 website
2010-2014
Proficient experience with both Windows and
Ohio University
Mac operating systems and can excel at
BA, College of Arts and Sciences
trouble shooting problems with system
Major in African American Studies
Cumulative GPA- 3.759  software, hardware, network problems
GPA within AAS Major- 3.962 Basic knowledge of Polaris ILS. Mostly
Graduated through Honors Program, Deans List, functions that deal with circulation processes.
Gateway Scholarship Recipient  I have a more intermediate knowledge of
SirsiDynix Symphony ILS with which I am
RELEVANT COURSEWORK
comfortable performing tasks related to
Organization of Info, Info Tech for LIS Professionals, circulation, patron accounts, cash
Website Development, Reader’s Advisory Services,
management,  modifying item/patron
Info Sources & Reference Services, Management of
records, and searching the catalog. 
Libraries, Digital Technologies, Humanities Info
Sources & Reference Services  I also have experience using PC Reservations
in a computer lab setting. 

KEY COMPETENCIES
knowledge of reference interview skills  strong communication skills  proactive in customer service &
provides efficient & quality customer reader's advisory experience improving work processes
service  creative problem solving works well as part of a team &
has a good understanding of reference knowledge of issues dealing with independently
resources diversity & inclusion time management and strategic
keen listener and observer excellent troublehooting skills planning for the completion of goals
 "Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to provide
exceptional customer service while also being proactive with the daily demands of library services & programs."
MADELINE CIARLILLO
2017-2018
COLUMBUS METROPOLITAN
LIBRARY
Customer Service Associate
2018
LICKING COUNTY LIBRARY
Adult Services/Reference
Librarian (MLIS practicum)
2015-2017
MAST GLOBAL LOGISTICS
Inventory Control
Brand Inventory Action
Clerical Management
2014-2015
GIANT EAGLE
perishable foods clerk
seafood/meat department
2013
RISING HARVEST FARMS
Urban Development Intern
Cleveland State University
2013
PLAG
Women & Gender Studies
Intern (Ohio University)
EXPERIENCE
Provided excellent customer service by greeting customers, answering questions, helping find
the right resources, as well as assisting in any way I could with locating materials, and using
the self-service technology.
I helped enforce the code of conduct by being aware of people and situations around me. I
made sure to demonstrate respect and integrity when resolving conflicts or handling disputes.
I made it a goal to better share information about the library’s resources and programs;
especially early literacy and Ready for Kindergarten. 
Worked  efficiently  to meet the daily work goals in a respected time frame. I listened to
instructions carefully so that the integrity and quality of my work would not be compromised.
I worked well both as part of a team and independently to successfully complete goals and
needs.  I respected my coworkers and demonstrated integrity while collaborating. I made sure
to speak up when I noticed processes that could be improved.
I anticipated changes and conflict with workflow and helped to resolve them through
supporting the team, anticipating needs, and communicating effectively and with empathy.
I easily adapted to workflow changes in terms of scheduling, learning new job duties,
welcoming new team members, and prioritizing tasks and goals so that the department
functioned smoothly.
I’ve sought out opportunities to learn and apply new skills making it a focus to continually
improve my work performance in order to inspire other co-workers and CML customers
Performed reference and reader’s advisory for library customers where I practiced using
reference interview techniques and became familiar with the library databases.
Proactively greeted customers into the library where I would help them sign up for cards,
manage their accounts, place holds, and reserve meeting rooms.
Provided technical instructional services in the computer lab where I monitored the use of
computers by patrons. I would often help with printing issues, formatting resumes and
flyers, using Microsoft applications, and completing online job applications. I also handled
the cash management system in SirsiDynix for when patrons needed to print, copy, or fax.  
I trained volunteers to perform basic job duties such as shelving and pulling the holds list. 
Provided administrative and clerical support across departments by researching, tracking,
and resolving inventory accuracy issues.
Decreased inventory discrepancies, reducing financial losses, and increasing workplace
productivity.
Answered questions and provided inventory control knowledge to other associates and
supervisors so that best practice guidelines could be implemented and followed.
Led the Inventory Control team in implementing cross shift communication strategies,
devising new research techniques, creating passive training help, and facilitating a
discussion for more accountability of mistakes.
Maintained a positive attitude & approachable tone to ensure customers’ satisfaction.
Assisted guests by clarifying their needs, answering their questions and suggesting new
products they might enjoy
Communicated with vendors over the phone/email regarding delivery orders and stock
Acted as a team player by helping other departments when necessary so that operations
ran smoothly and customers were always helped.
Coordinated the implementation of a community garden for the surrounding
neighborhood of Rising Harvest Farms.
Improved community outreach initiatives by tracking and responding to community
members’ questions regarding farm services and best gardening practices.
Attended a weekly seminar addressing topics concerning women in the workforce as it
relates to class, race, sexuality, and Appalachia. Worked with my supervisor to create a
program that could be implemented in schools around the area to provide support and
education that would create a safe learning environment for all students.