of strategy that

has been
formulated after a
long enough
analysis of the
operations. KPIs
can be put in
place to do this.
Some of the areas
to consider are
Business Strategy
Financial
Perspective,
Customer
Perspective Performance
Financial Perspective 61.84%
Customer Perspective 70.89%
Internal Processes Perspective 54.78%
Education and Growth Perspective 60.00%
Total Performance 62.77%
Scorecard includes 4 categories, 16 indicators

Help
- You can change the values in "weight" column, the value must be between 1 and 10;
"10" value means that the perspective or goal is the most valuable
- You can change the values in "Value" column;

Strategy tree and scorecard details :

Weight
Perspective Indicator (x of 10) Description Value
Financial Perspective 3 61.84%
Defined as = Net Income+Expense on
Return on Assets 3 interest/Total Assets 60.00%

Return on Equity 3 Calculated as Net Income/Shareholder's Equity 75.00%

Return on
management 2 Metric is not available in trial version 7
Average Time for
decision making 2 Metric is not available in trial version 4
Total Performance in group Financial Perspective 61.84%

Customer Perspective 3 70.89%

Customer Gain
Ratio 3 Ratio at which Customer Base is expanding. 0.75
Customer This reflects the extent to which customers are
Satisfaction Index 2 satisfied with the products and services.. 70.00%
Brand Index 3 Metric is not available in trial version 1
Average Customer
Base 2 Metric is not available in trial version 5
Total Performance in group Customer Perspective 70.89%

Internal Processes Perspective 2 54.78%

Number of new products that have been
New Products introduced, on an yearly basis (on a scale of 1
Introduction 3 to 10). 6
Time taken to correct the problems
Rework Time 2 experienced in previous work. 4
Cost incurred as
administrative
error 3 Metric is not available in trial version 50
Rate of
productivity. 2 Metric is not available in trial version 60.00%
Total Performance in group Internal Processes Perspective 54.78%

Education and Growth Perspecti 2 60.00%

 Satisfaction Index Reflects the extent to which the working
of Employees 3 environment is conducive for employees. 1
Number of This increases the understanding of other
Assignments on processes, apart from the one that is always
Cross-Functional handled by the given employee (on a scale of 1
basis 3 to 10). 6
Traning sessions
regarding R&D 2 Metric is not available in trial version 1
Training Hours 2 Metric is not available in trial version 80.00%
Total Performance in group Education and Growth Perspective 60.00%

Total Performance in Business Strategy 62.77%

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 EVALUATION VERSION
and weight values will not affect any changes of perspective
performance(progress) and total performance(progress) values

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Measure Target
unit Value

% 100.00% 15.00%

% 100.00% 20.00%

Score 10 1

Hours 0 10

Score 1 0.25

% 100.00% 25.00%
Score 1 0.5

millions 10 1

Score 10 1

Hours 0 10

# 0 100

% 100.00% 10.00%
Score 1 0.5

Score 10 1

$ 5 1
% 100.00% 40.00%