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  • Profile Education: Rajat Kawatra

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    Vishal Gupta
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    Rajat Kawatra is seeking a challenging role where he can progress his career. He has over 3 years of experience in customer service and operations management roles. Currently he is a Team Leader at Interglobe Technology, where he manages a team of 10-12 employees and focuses on sales conversion. Previously he worked at Xerion Retail as a Senior Process Associate, where he handled customer service calls, trained new employees, and managed a team of 18-19 associates. Rajat has strong communication, planning, and people management skills.

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    Rajat Kawatra is seeking a challenging role where he can progress his career. He has over 3 years of experience in customer service and operations management roles. Currently he is a Team Leader at Interglobe Technology, where he manages a team of 10-12 employees and focuses on sales conversion. Previously he worked at Xerion Retail as a Senior Process Associate, where he handled customer service calls, trained new employees, and managed a team of 18-19 associates. Rajat has strong communication, planning, and people management skills.

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    27 views3 pages

    Profile Education: Rajat Kawatra

    Uploaded by

    Vishal Gupta
    Rajat Kawatra is seeking a challenging role where he can progress his career. He has over 3 years of experience in customer service and operations management roles. Currently he is a Team Leader at Interglobe Technology, where he manages a team of 10-12 employees and focuses on sales conversion. Previously he worked at Xerion Retail as a Senior Process Associate, where he handled customer service calls, trained new employees, and managed a team of 18-19 associates. Rajat has strong communication, planning, and people management skills.

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    © All Rights Reserved
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    of 3

    RAJAT KAWATRA KG2/114 VIKAS PURI

    NEW DELHI – 110018

    MOBILE: 9711443357
    E-mail : rajatkwtr5@gmail.com

    PROFILE EDUCATION

    An enthusiastic, dynamic and


    determined individual with a SCHOOL/ SCHOOL/COLLE
    YEAR BOARD
    strong skills set and extensive COLLEGE GE
    experience, aiming to pursue a ST. Marks
    challenging role and progress my 10TH 2008 CBSE
    School
    career within the industry.
    Result oriented approach; quick
    Holy Innocents
    learning ability and hard work 12TH 2011 CBSE
    Public School
    have facilitated my progression
    in this highly competitive
    industry. Vinayaka
    BBA 2015 UGC.
    University

    KEY SKILLS WORK EXPERIENCE

     Excellent communication INTERGLOBE TECHNOLOGY. ( Expedia )


    and interpersonal skills Team Leader(Operations)
     Responsible, dedicated 18th June 2015 - Till Date
    and motivated team
    player
    Job Profile:
     Business acumen and
     Strong team-building .
    Sales effectiveness
     Managing Process.
     Strong Planning and
    Organisational Skills  Focusing on Sales Conversion
     Strong Integrity and value  Take and implement feedback from team
    system members.
     Handling customers' inquires, conversion and manage
    daily operations of process.
     Assign and get tasks done by the team in a timely
    manner.
     Control shrinkage
     Provides encouragement to team members, including
    IT SKILLS communicating team goals and identifying areas for
    new training or skill checks.
     Communicates deadlines and sales goals to team
     Well versed with Microsoft members.
    office and the internet.  Handling team of 10 -12 employees.
     Proficient user of Customers
    Information Systems.

    Xerion Retail Pvt Ltd. ( Jabong.com


    INTERESTS & Sr Process Associate
    21st May 2014 – Till 05 June 2015.
    ACTIVITIES

     Enjoy Listening to music, Job Profile:


    Playing Guitar.  Handling customer service calls.
     Providing process training and floor support to new
    joinees.
    LANGUAGES  Registering complaints through CRM(internal software)
    .
     Handling Customer complaints over the calls and
     Hindi, English and Punjabi Emails.
     Co coordinating with multiple teams and following up w
    ith them to resolve customers issue.
     Managing team of 18 -19 associates.
    STRENGTHS
     Handling escalation calls.
     Client interaction.
     Good Analytical Skills
     Quick Learner
     Creative
     Flexible
     Good in taking ownership DECLARATION
     Good in people management

     I hereby declare that the above- mentioned


    information is correct up to my knowledge and I bear
    the responsibility for the correctness of the above-
    IT SKILLS IT SKILLS mentioned particulars

    RAJAT KAWATRA

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