Professional Documents
Culture Documents
2016
A Study
On
Consumer Behavior towards
“DRINKING WATER WITH REFERENCE TO BISLERI”
Place:
Date:
MISS.RADHA M.Com,MBA.
GUIDE CERTIFICATE
M.SUVEDHA Final year B.B.M student of ST.JOSEPH’S Degree college
Kurnool, In partial fulfillment for the award of Bachelor of Business
Management has done this project entitle “DRINKING WATER WITH
REFERENCE TO BISLERI”under my guidance.
All details are collected by and furnished by him are true and original
to my Knowledge.
Place: Kurnool
Date:
MISS.RADHA M.Com,MBA.
ACKNOWLEDGEMENT
. M.SUVEDHA (B.B.A)
CONTENTS
CHAPTER-1 INTRODUCTION
CHAPTER-2 COMPANY PROFILE
CHAPTER-3 CONSUMER SATISFACTION
CHAPTER-4 RESEARCH DESIGN
OBJECTIVES
RESEASRCH METHODOLOGY
LIMITATIONS
CHAPTER-5 DATA ANALYSIS
&s
INTERPRITATIONS
CHAPTER-6 FINDINGS AND SUGGESTIONS
CHAPTER-7 ANNEXURE
QUESTIONNAIRE
BIBILOGRAPHY
Bisleri Ltd.
Founded 1965
ABOUT
of the wastewater is discharged into rivers and streams without any treatment
Overtton t-shi
COMPANY PROFILE
Parle bought over Bisleri (India) Ltd. In 1969 & started bottling
Mineral water in glass under the brand name “Bisleri”. Later Parle
switched over to PVC non-returnable bottles & finally advanced to PET
containers.
times over a period of 10 years and the average growth rate has been
around 40% over this period. Presently we have 8 plants & 1 growth rate
has been around 40% over this period. Presently we have 8 plants & 11
franchises all over India. We have our presences covering the entire span of
India. In our future ventures we look to put up four more plants in
06-07.We command a 60% market share of the organized marked.
Overwhelming popularity of Bisleri’ & the fact that we pioneered bottled
water in India, has made us synonymous to Mineral water & a household
name .When you think of bottled water, you think Bisleri.
own bottles in – house. We have recently produced the latest world class
state of the art machineries that puts us at par with international standards.
This has not only helped us improve packaging quality but has also
reduced raw material wastage & doubled production capacity. You can be
rest assured that you are drinking safe & pure water when you consume
Bisleri. Bisleri is free of impurities & 100% safe. Enjoy the sweet taste of
Purity !
You can rest assured that your are drinking safe and pure water
when you consume Bisleri. Bisleri is free of impurities and is 100% safe.
Enjoy the sweet taste of Purity!
BISLERI TODAY:
The Indian consumer today enjoys the sweet and pure taste of Bisleri
mineral water. However in an effort to offer something special to out loyal
consumers we have recently introduced Bisleri Natural Mountain water –
water brought to you from the foothills of the mountain situated in
Himachal Pradesh. This newly launched offering has widened our product
range to two variants; Bisleri with added minerals and Bisleri Mountain
Water.
VISION:
Our vision is to be the dominant player in the branded water
business where the second player is less than 20% of our business.
DEPT OF COMMERCE & MANAGEMENT ST.JOSEPH’S DEGREE
COLLEGE
PROJECT REPORT 2015-
2016
MISSION:
We are in the business to serve the customer. He is the most
important. He is the only one who pays. He deserve the best quality and
presentation at a worth of the price. We must have world class quality, at
the lowest production & distribution cost. This must will make us an
unbeatable leader, and will have satisfied loyal cu7stomers.
CORE VALUES:
Integrity, Leadership, Teamwork, Co-operation, Quality, Passion,
Operrness & Transparency.
Water is more than 75% of our body weight. It plays a major role in
almost all the metabolic functions like blood circulation, digestion,
excretion, temperature regulation etc.
In fact, inadequate intake of our water is a vital fluid for our body
functions and no other fluid can replace it.
The water provided by the Municipality is not safe and pure. Mere
supply of water is not sufficient.
In most of the houses, boiling and filtering water has become routine
and compulsory.
OBJECTIVES
RESEARCH METHODOLOGY
Data Sources
1. Primary data
2. Secondary data.
DATA SOURCE:
Primary data refers to the data collected by the researcher on his
own which is the first band information and is more relevant. The normal
procedure is to interview some people individually or in groups. For this
study, respondents were given well-structured QUESTIONNARIE, with
closed as well as open – ended questions.
SECONDARY DATA:
Secondary data refers to the collection of already processed data
available the researcher through various sources like newspapers, journals,
magazines, reference books, internet etc.
DEPT OF COMMERCE & MANAGEMENT ST.JOSEPH’S DEGREE
COLLEGE
PROJECT REPORT 2015-
2016
SAMPLING:
A sample size of 100 has been chosen for the project study. The
sample choice is quite a comprehensive one as it has respondents from all
walks of life. The respondents are of gender, varied income groups and so
on, but all are residents of KURNOOL CITY.
SAMPLE PROCEDURE:
Sample random sampling method has been adopted for the study. In
random sampling each element of the population has an equal chance for
being selected for the sample.
INSTRUMENTS USED:
LIMITATIONS
The study has been centered to only 100 customers rather than
millions of customers around the nation.
The methods used in this project are random sampling method and
results obtained mat not be fully accurate ajnd believable.
CUSTOMER SATISFACTION
Today in the customer driven economy, all firms are engaged in a rat
race to attract customers and build a long term relationship with their loyal
customer. The key to customer loyalty is through customer satisfaction.
RESPONDENTS USING
MINERAL WATER
PERCENTAGE OF
RESPONDENTS SUBSCRIBERS
SUBSCRIBERS
YES 40 80%
NO 10 20%
TOTAL 50 100%
Respondents are the users of Mineral Water. 20% of the Respondents are
Not using. From the above details we can say that there is an ample
opportunity for the mineral water business to grow in the years to come.
USING
MINERAL WATER
PREFERENCE OF MINERAL
WATER
NUMBER OF PERCENTAGE OF
REASONS
RESPONDENTS RESPONDENTS
Regularly 11 22%
During Journey 10 20%
Occasion 12 24%
Non Availability of
17 34%
Municipality Water
TOTAL 50 100%
From the above table it is found that 22% of the respondents prefer
PREFERENCE OF MINERAL
WATER
NUMBERS OF PRECENTAGE OF
REASONS
RESPONDENTS RESPONDENT
Health concern 25 50 %
Necessity 12 24 %
Occassion 5 10 %
Others 8 16%
TOTAL 50 100%
Mineral Water for Health concern. 24% of the respondents prefer because
SOURCE OF AWARENESS
NUMBER OF PERCENTAGE OF
SOURCE
RESPONDENTS RESPONDENTS
T.V 20 40%
Friend & Relatives 20 40%
Newspaper 5 10%
Shopkeepers 5 10%
TOTAL 50 100%
them are aware of BISLERI through T.V. 40% them are aware of BISLERI
through Friends & relatives. 10% of them are aware of BISLERI through
SOURCE OF AWARENESS
NUMBER OF PERCENTAGE OF
FACTORS
RESPONDENTS RESPONDENTS
Purity 22 44%
Price 18 36%
Accessibility 5 10%
Brand Image 5 10%
TOTAL 50 100%
NUMBER OF PERCENTAGE OF
OPINION OF PRICING
RESPONDENTS RESPONDENTS
Highly Satisfied 25 50%
Moderate Satisfied 8 16%
Satisfied 10 20%
Not Satisfied 7 14%
TOTAL 50 100%
From the 100 respondents it is found that 50% of them feel the price
Highly satisfied 16% of them feel the price is Moderate satisfied 20% of
them feel the price is satisfied. 14% of them feel the price is not satisfied.
QUALITY OF BISLERI
NUMBER OF PERCENTAGE OF
OPINION OF PRICING
RESPONDENTS RESPONDENTS
Highly Satisfied 20 40%
Moderate Satisfied 15 30%
Satisfied 10 20%
Not Satisfied 5 10%
TOTAL 50 100%
From the 100 respondents surveyed with quality of Bisleri 40% of the
respondents are highly satisfied. 30% of the respondents have moderate
satisfaction, 20% of them respondents feel that quality is satisfied. 10% of
the respondents are non-satisfied
QUALITY OF BISLERI
QUANTITIES OF PURCHASING OF
LTRS BOTTLES OF BISLERI
are using 5ltrs and 22% of them are using 2ltrs and 36% of them are using
1ltrs and 18% of them are using 500ml and 10% of them are using 250ml
bottles
QUANTITIES OF PURCHASING OF
LTRS BOTTLES OF BISLERI
AVAILABILITY OF BISLERI
NUMBER OF PERCENTAGE OF
CONSIDERATION
RESPONDENTS RESPONDENTS
Highly Satisfied 35 70%
Moderate Satisfied 8 16%
Satisfied 5 10%
Not Satisfied 2 4%
TOTAL 50 100%
AVAILABILITY OF BISLERI
NUMBER OF PERCENTAGE OF
OPINION OF PRICING
RESPONDENTS RESPONDENTS
Highly Satisfied 20 40%
Moderate Satisfied 15 30%
Satisfied 12 24%
Not Satisfied 3 6%
TOTAL 50 100%
ADVERTISMENT OF BISLERI
NUMBER OF PERCENTAGE OF
CONSIDERATION
RESPONDENTS RESPONDENTS
Highly Satisfied 25 50%
Moderate Satisfied 13 26%
Satisfied 7 14%
Not Satisfied 5 10%
TOTAL 50 100%
Out of the 100 respondents surveyed 50% are highly satisfied with
the advertisement ;moderate satisfaction can be seen among the 26% ,
14%of the respondent are satisfied and 10%of then are totally not satisfied
with advertisements of bisleri.
ADVERTISMENT OF BISLERI
NUMBER OF PERCENTAGE OF
OPINION
RESPONDENTS RESPONDENTS
YES 43 86%
NO 7 14%
TOTAL 50 100%
feel that MINERAL WATER is good from health point of view. 14% of
them feel that MINERAL WATER is not absolutely good from health point
of view.
SWOT ANALYSIS
STRENGTH
WEAKN ESS
OPPORTUNITIES
One can sell in bottles and pouches for increased margins and
concentrate in a particular area to maximize profits.
THREATS
Increasing growth of duplicate brands. The terms MINERAL
WATER is misleading.
FINDINGS
4. From the survey, we come to know that price and services are
considered as the major factors for option to a Particular Brand.
5. From the study we come to know that other brands like AQUA
FINA, KINLEY are mostly preferred by consumers.
6. From the study we come to know that most of the consumers feel the
prices are reasonable.
SUGGESTIONS
MINERAL WATER.
QUESTIONNAIRE
Occupation :
____________________________________________________________
____________________________________________________________
BIBLIOGRAPHY
Website : www.bisleri.com