PROJECT

ON
“RETAIL MARKET AND MARKET SCENARIO OF
STAR CEMENT IN BARAK VALLEY”

UNDER THE GUIDANCE OF:

MR. DEBANJAN CHAKRABORTY (MARKETING MANAGER)

&

MR. DIBENDU KAR (ASSISTANT MARKETING MANAGER)

As Partial fulfilment of requirements for the award of

Master of Business Administration
Submitted to

DEPARTMENT OF BUSINESS ADMINISTRATION

ASSAM UNIVERSITY, SILCHAR

Submitted by:
SUROJIT BHOWMICK
MBA,3rd semester
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 DECLARATION

I, SUROJIT BHOWMICK, hereby declare that the project work “RETAIL MARKET AND MARKET
SCHENARIO OF STAR CEMENT IN BARAK VALLEY” is the result of independent research carried
out by me in partial fulfillment of the MBA Course of Assam University, Silchar. To the best of my
knowledge and belief, this research is an original piece of my work and is the sheer outcome of my
efforts, and has not been submitted to any other University or Institution for the award of any
degree or diploma.

Date : 06-12-2013 Surojit Bhowmick

Place : Silchar MBA, 3rd semester

Department of Business Administration

Assam University

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 ACKNOWLEDGEMENT

The blessing of the LORD brings wealth, and he adds no trouble to it.
Glory and thanks to my Lord Almighty who has given wisdom, knowledge and understanding to
make this Report.
This piece of work is a fruit of the assistance of several people, while it is impossible to mention
all by names. There are some whom investigator particularly wants to thank.
I would like to show gratitude to CEMENT MANUFACTURING COMPANY LIMITED for
giving me opportunity to work with the company as trainee and providing me with all possible
requirements regarding the project.

I would specially like to thank to my company guide Mr. DEBANJAN CHAKRABORTY, Area
Sales Manager, Mr. DIBENDU KAR, Assistant Manager and Miss. SMRITIDHARA BARUAH
Executive HR Manager Who give me the chance to my internship in their company.

I would to thank my faculty guide Mr. DEEPJYOTI CHOUDHURY, Assistant Professor &
Coordinator of “Jawaharlal Nehru School of Management Studies”ASSAM
UNIVERSITY SILCHAR, for helping me by providing me valuable tips for successful
completion of the project. I would also like to express sincere thanks to employees of “Cement
Manufacturing Company Limited” who though being busy, have provided with me with instant
help many times and also my parents and friends who helped me immensely for dealing the
whole process of finalizing the summer training.

Last but not the least I would like to thank the team of Jawaharlal Nehru School of
Management Studies, Assam University Silchar for providing such an opportunity to have
such excellent corporate exposure, socially our coordinator Mr. Deepjyoti Choudhury, for
allowing me to attend the summer Training programme.

Place: Silchar Surojit Bhowmick

Date: 15-july-2013 (MBA 3rd semester)

Department of Business Administration

Assam University

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 PREFACE
During the study of MBA we are going to have some knowledge of managing economy,
finance, society, industry, market, Human Resource. It is evident that we have keep place with
the recent trend with every nook and cranny of Management. To go through their paces, aspirant
manager should gather real time experience from the practical field by working on some real
time projects. This type of project enhance the managerial skill of an aspirant manager, such as
hoe he can cope with the situation or how a manager can run with the hare & hunt with hounds
of different controversial issues or how to deal with a project etc. Doing this type will gets the
taste of some actual situation prevailing in the industry and we can also judge our own
managerial abilities by give some fruitful suggestions. Actually this will help us in assimilation,
how manager applies his common sense in performing his duties. These type of project put us in
managers” shoe and we are encouraged & compelled to start thinking like a manager.

I have got the opportunity to be trained at CEMENT MANUFACTURING COMPANY

LIMITED. My institution, the school of management Authorities arranged the training. During
our training we were given several data and we tried utmost to incorporate briefly those data. I
eschew myself from putting unnecessary & ambiguous data.

We worked in a sweet environment. All the data incorporated in my project report with prior
permission from CEMENT MANUFACTURING COMPANY LIMITED authority and the
project report is made in consultation with my project guide.

Surojit Bhowmick

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 EXECUTIVE SUMMARY

Title of the project

“Retail Market and Market Scenario of Star Cement in Barak Valley ”

Name of the Organization

Cement Manufacturing Company Limited

Project Site

Cachar District , Assam

Duration of the project

45 days

Organizational Guide :

Mr. debanjan Chakraborty (ASM)

Mr. Dibyendu Kar (Asst. Manager)

Scope of the study:

The study covers sub dealers of Cachar District, Assam

Objective of the study:

To have a clear understanding of most preferable brand of cement in Barak Valley

To identify the market penetration of star cement in Barak Valley market

To know the effectiveness of Advertisement on customers

To know the buyer seller relationship

Major Findings :

1. The reviews from the survey suggest that price of star cement is more compared to any other
brand available in the region. Also the profit earned by the sub dealers from the sales of star
cement is lesser than that of the other brands. Despite these limitations preference level of star
cement is the highest among all the available brands due to its superb quality.

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 2. Average monthly sale of star cement is very good. Sale is much higher than other brands.
3. Star cement spends a huge amount in advertising. They also change their packaging color. This
attracts customers most.
4. Star cement always maintains good relationship. Company representative always visits to
the shops. After sale service is the most important thing to doing business. Star cement and also
other company maintain this thing very well.

Methods of data collection

Questionnaire Method and Scheduling Method

Sample size
Survey consist of 100 sub dealers
Limitation :

The study of the area is vast. So within a short period of time its not possible to cover the whole
area.

The time provided for the study is not enough. So it may restrict to enter to depth of the study.

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 Content Page No
Chapter: 1 - Introduction 8-26
1.1 Origin of Cement
1.2 Indian cement industry
1.3 Beginning of Indian cement industry
1.4 Company profile

1.4.1 : Types of product

1.4.2 : Functional Analysis

1.5 Introduction of Marketing

1.6 Introduction of Retail market

1.7 Introduction of Retail market in India

Chapter: 2 – Research Methodology 27-30

2.1 Introduction

2.2 Scope of the Study

2.3 Objective of the Study

2.4 Sources of data

2.4 research instrument

2.5 Research Technique

2.6 Sampling Unit

2.7 Sample size

2.8 Limitations

Chapter: 3 Data interpretation and Analysis 31-45

Chapter: 4 – Finding and Suggestions 46-47

Chapter 5 – Conclusion 48-49

Appendix: 50-54

Reference

Questionnaire
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1.1 Origin of Cement
1.2 Indian cement industry
1.3 Beginning of Indian cement industry
1.4 Company profile

1.4.1: Types of product

1.4.2: Functional Analysis

1.5 Introduction of Marketing

1.6 Introduction of Retail market

1.7 Introduction of Retail market in India

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1.1 – ORIGIN OF CEMENT

The word „CEMENT‟ is a binder, a substance which sets & hardens independently, & can bind
other materials together. The word „cement‟ is derived from the „Roman‟ language “opus
caementicium” to describe masonry which resembled concrete & was made from crushed rock
with burnt lime as binder. Later it referred to as; cementum, cimentum, cament & cement.

Cement is a chemical compound existing of lime stone or chalk, clay, sand, & gypsum to form
the end product we know as cement. Cement used in construction are characterized as “hydraulic
& non hydraulic” cement. Cement is mainly used in the production of „mortar & concrete‟- the
bonding of natural or artificial aggregates to form a strong building material which is durable in
the face of normal environmental effects. Cement should not be confused with „concrete‟ as the
term cement explicitly refers to the dry powder substance. Upon the addition of water & or
additives the cement mixture is referred to as concrete, especially if aggregates have been added.

It is uncertain where it was first discovered the hydrate & non hydraulic cement, but concrete
made from such mixtures was first used on a large scale by “Roman Engineers”. In the 18th
century a big effort started in Europe to understand why some limes possess hydraulic properties.
„John smeaton‟ often referred to as „Father of Civil Engineering in England‟ concentrated his
work in this field. „James parker‟ in the 1780s, founded the „Natural cement‟ made by burning
septaria. The invention of „port land cement‟ is generally credited to „Joseph Aspedin‟ an
English bricklayer in 1824.

In 1838 a young chemical Engineer „Isac Johnson‟ burned the cement raw material at high
temperature until the mass was nearly vertified producing the „modern Portland cement‟. The
German chemist „Wilhelm michaelis‟ proposed the establishment of cement standards in 1875.
the use of concrete in construction grew rapidly from 1850 onwards, & was soon the dominant
use for cements. Thus Portland cement began its predominant role.

Types of cement:

1) Portland cement
2) Portland cement blends
 Portland blast furnace cement
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  Portland fly ash cement
 Portland pozzolan cement
 Portland silica fume cement
 Masonry cements
 Expansive cements
 White blended cements
 Colored cements
 Very finely ground cements
3) Non Portland hydraulic cements
 Pozzolan-lime cements
 Slag-lime cements
 Super sulfated cements
 Calcium aluminate cement
 Calcium sulfo aluminate cement
 Natural cement

1.2- Indian Cement industry

The cement industry is experiencing a boom on account of the overall growth of the
Indian economy primarily because of increased industrial activity, flourishing real estate
business, growing construction activity, & expanding investment in the infrastructure sector. The
performance of the industry, under different policy regimes, truly establishes that decontrol of
the industry & liberalization of the economy has led to remarkable improvement in the indicators
such as installed capacity, capacity utilization, per capita consumption & exports. Cement is an
essential component of infrastructure development & most important input of construction
industry, particularly in the government‟s infrastructure & housing programs, which are
necessary for the country‟s socioeconomic growth & development. It is also the second most
consumed material on the planet. The Indian cement industry is the second largest producer of
cement in the world just behind China, but ahead of the United States & Japan.

It is consented to be a core sector accounting for approximately 1.3% of GDP & employing over
0.14 million people. Also the industry is a significant contributor to the revenue collected by
both the central & state governments through excise & sales taxes.
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1.3- The Beginning of Indian Cement Industry

The attempt to produce cement in India dates back to 1889 when a Calcutta firm attempted to
produce cement from Argillaceous (kankar). In 1914 the first commissioned cement-
manufacturing unit in India was set up by India Cement Company Limited at Porbandar, Gujarat,
with an installed capacity of 10,000 tonnes & production of 1000 tonnes. Subsequently two
plants; one at Katni (M.P.) & another at Lakheri (Rajasthan) were set up. The problem of supply
outstripping demand was significant in early period of the industry. This was followed by a price
war between the producers where they resorted to cutting down of prices & selling at below
production cost. It was then when the government of India intervened into the market & referred
the cement industry to the Tariff Board. All these events resulted in formation of Indian Cement
Manufacturers‟ Association in 1925 whose main function was to regulate prices in the industry.
In 1927, Concrete Association of India was formed whose two main objectives were to educate
public about the use of cement & to play an active role in popularizing Indian cement. The next
step in the direction of rescuing cement industry was the formation of Cement Marketing
Company of India Limited in 1930 to promote & control the sale & distribution of cement at
regulated prices.

The cement sector notably plays a critical role in the economic growth of the country and its
journey towards conclusive growth. Cement is vital to the construction sector and all
infrastructural projects. The construction sector alone constitutes 7 per cent of the country's gross
domestic product (GDP). The industry occupies an important place in the Indian economy
because of its strong linkages to other sectors such as construction, transportation, coal and
power. India is the second largest producer of quality cement in the world. The cement industry in

India comprises 183 large cement plants and over 365 mini cement plants. Currently there are 40
players in the industry across the country.

The cement industry in India is experiencing a boom on account of overall growth in the economy.
The demand for cement, being a derived one, depends mainly on the industrial activities, real estate
business, construction activities and investment in the infrastructure sector. The Indian cement
industry is involved in production of several types of cement such as Ordinary Portland Cement
(OPC), Portland Pozzolana Cement (PPC), Portland Blast Furnace Slag Cement (PBFS), Oil Well
Cement, Rapid Hardening Portland Cement, Sulphate Resisting Portland Cement, White Cement, etc.

11 | P a g e
They are produced strictly as per the Bureau of Indian Standards (BIS) specifications and their
quality is comparable with the best in the world.

Market Size
The cement industry of India is expected to add 30-40 million tones per annum (MTPA) of
capacity in 2013. The industry has a current capacity of 324 MTPA and operates at 75-80 per
cent utilization.
"It is anticipated that the cement industry players will continue to increase their annual cement
output in coming years and the country's cement production will grow at a compound annual
growth rate (CAGR) of around 12 per cent during 2011-12 - 2013-14 to reach 303 million metric
tonne (MMT)," according to a report titled 'Indian Cement Industry Forecast to 2012', by
research firm RNCOS.

Investments
The cement and gypsum products sector has attracted foreign direct investments (FDI) worth Rs
11,779.04 crore (US$ 2.12 billion) between April 2000 to February 2013, according to the data
published by the Department of Industrial Policy and Promotion (DIPP).

Some of the major investments in the sector are as follows:

 Barings Private Equity Asia has picked up a 14 per cent minority stake in the Indian unit
of cement major Lafarge, for Rs 1,427 crore (US$ 257.11 million)
 Sinoma International Engineering (Hong Kong) Ltd, a part of the Chinese state-run
National Materials Group Corp, has entered the Indian cement equipment industry by
acquiring a majority stake in Chennai-based equipment manufacturer LNV Technology
Ltd
 Dalmia Cement plans to invest Rs 1,800 crore (US$ 324.32 million) to increase the
company's cement manufacturing capacity over the next two years. The company also
plans to set up a 2.5 million tonne (MT) greenfield unit in Karnataka
 Ambuja Cements Ltd plans to invest Rs 2,000 crore (US$ 360.33 million) to enhance its
cement capacities in Rajasthan and northern region. The proposed project at Rajasthan
would add five MT capacity to the total cement production of India

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  Reliance Cement Company Pvt Ltd (RCC), a subsidiary of Reliance Infrastructure Ltd,
has commenced production of cement from its first manufacturing unit at Butibori,
Nagpur in Maharashtra

Government Initiatives
India would require overall cement capacity of around 480 MT. The industry will have to add
another 150 MT of capacity during the period, according to the latest report from the working
group on the industry for the 12th Five Year Plan (2012-17).

The major policy and fiscal initiatives are expected to catalyze infrastructure and industrial
development in the region, spurring the demand for cement.

Some of initiatives taken by the Government to further promote the sector are as under:

 Excise duty rationalized for packaged cement, whether manufactured by mini cement
plants or others
 Packaged cement, whether manufactured by mini-cement plants or others, attracts
differential excise duty depending on the Retail Sale Price per bag. It is proposed to
prescribe a unified rate of 12 per cent + Rs 120 (US$ 2.16) PMT for non-mini cement
plants and 6 per cent + Rs 120 (US$ 2.16) PMT for mini-cement plants. It is proposed to
charge this duty on the Retail Sale Price less abatement of 30 per cent
 The Indian construction industry has shown significant development over the years with
eminent and efficient engineers at the helm and is among the best in the world, said
Anand Sundaresan, Managing Director, Schwing Stetter (India) Pvt Ltd, while
inaugurating a conference on 'Latest Trends in Construction Industry'
 The private sector is expected to contribute 44 per cent of the total projected spend of
US$ 100 billion on roads and highways over the Twelfth Five Year Plan (2012-17)
period

Cement industry in north east

We can see that the cement industry is gradually increasing in Northeast India. Maximum of
them are situated in Meghalaya. Meghalaya is a resource full state for cement. As we know
northeast states also developing now a days. So market is also big. most important thing that

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northeast is the gateway of doing business with Asian countries. These cement industries is also
increase the employment.

1.4 - Company Profile

Cement Manufacturing Company Limited (CMCL) is the largest cement manufacturer in north
east India. Their plant is spread across 40 acres of land in the idyllic town of Lumshnong, a
strategic location at Meghalaya that ensures easy availability of high-grade limestone. Their
brand “Star Cement” has established itself as the most accredited brand of the region on grounds
of both quality and fair pricing. It‟s a company of shyam group of industries. It has around 20%
share in north east market.
Cement Manufacturing Company Limited is one of the most profitable cement manufacturers in
North East India.

 Because of its prudent locational advantage

 Because of its timely raw material linkage
 Because of its proactive capacity expansion
 Because of its expert brand positioning
Parentage: CMCL is a 70.48% subsidiary of Century Plyboards (India) Limited.
Product: CMCL‟s product range includes Ordinary Portland Cement (OPC 43-Grade) and (OPC
53-Grade) and Portland Pozzolana Cement (PPC) in line with evolving customer needs.
Plant: CMCL‟s 0.6 MTPA integrated cement plant at Lumshnong (Meghalaya) is proximate to
key raw material reserves of limestone, coal and shale. The company also added 0.46 MTPA
cement unit in Meghalaya (via its subsidiary) aggregating an installed capacityof1.0MTPA.
Pride: CMCL was recognized by the Meghalaya state government for its pioneering cement
plant in the backward area of Lumshnong in 2005. The company is ISO 9001:2000certified.
Penetration: CMCL‟s brand “Star Cement‟ is one of the largest in the Northeastern region. Its
output is marketed through a 400 b dealer network resulting in the largest market share in North
East India. The Company‟s institutional customers comprise Larsen & Tourbo, National Hydro
Power Corporation, Public Works Department, Indian Railways and Ministry of Defence.The
plant is located at village Lumshnong, situated on National Highway 44 and 135 Kms away from
Shillong towards Silchar; in Jaintia Hills.Meghalaya.This plant has been producing clinker from

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23rd Dec.2004 and cement from 2nd Feb.2005. This is the largest cement plant in North East
India, which is shortly to be expanded to 1 Million Ton per annum capacity.

Board of Directors
Shri Sajjan Bhajanka (Chairman) is a Commerce Graduate from Dibrugarh University,
Assam. He has business and industrial experience of more than 25 years in the fields of Plywood,
Ferro Silicon, Granite, export and import. He is the Managing Director of Century Plyboards (I)
Limited, the largest producer of plywood, laminates and block-boards in India. Mr. Bhajanka is
also the Chairman of Shyam Century Ferrous Ltd., one of the leading manufacturers of Ferro
Silicon in India. Mr. Bhajanka is the President of the Federation of Indian Plywood and Panel
Industry and All India Veneer Manufacturers Association. He is also a member of Governing
Boards like Indian Plywood Industries Research and Training Institute, Bangalore and Bharat
Chamber of Commerce. He is a promoter Director and also the Chairman of Cement
Manufacturing Company Ltd.

Mr. B. Bhusan Agarwal, is a commerce graduate by qualification, he is the main driving force
behind the Shyam Group of Kolkata. Shyam Group of Kolkata is a very well reputed business
house, which is the leader in steel manufacturing in the secondary sector in Eastern India. Mr.
Agarwal is the Managing Director of M/s Shyam Sel Ltd., which has a number of Mini Steel
Plants and Steel Rolling Mills in West Bengal. He is also a Director in M/s Shyam Ferro Alloys
Ltd. and Shyam Century Ferrous Ltd., both of which are successfully manufacturing Ferro Alloy
products. His vision, foresight and ability to execute projects in the fastest manner with
minimum cost implication, has been instrumental in the group‟s foray into Ferro Alloys. He has
also carved out expansion plans for various units of the group and is putting up captive power
plants. He has built a good reputation in the industry and government circles in Eastern India. He
is also attached with various social organizations and industrial chambers. He is a promoter
Director of Cement Manufacturing Company Ltd.

Shri Sanjay Agarwal (Director Marketing), is a Commerce Graduate from Calcutta

University. He has business and industrial experience of about 15 years. He is the Dy. Managing
Director of Century Plyboards (India) Limited. He is the driving force behind the successful
marketing of 'Century PF' Brand and its distribution besides his contribution to general
management aspects of the company. He is also a promoter Director of Cement Manufacturing
Co. Ltd.

Mr. Sajjan Kumar Bansal, is a commerce graduate. He is an experienced industrialist, who

played a key role in building up the brand name “BANSAL” and making it a front ranking player
in the steel tube industry. Mr. Bansal has the credential of successfully implementing a number
of projects. He is also a promoter director of M/s BMW Industries Limited, a reputed Company
which manufactures the products like Black and Galvanized Steel Tubes/Poles, PVC Pipes, LPG
Cylinders, Tubular and High Mast Poles, Transmission and Telecommunication Microwave

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Towers and accessories. An active social worker, Mr. Bansal is the Vice-President and one of the
founder members of the renowned NGO, Friends of Tribal Society.

Mr. Rajendra Chamaria, is a Commerce graduate. He is a partner in Nefa Udyog,

Banderdewa, and Arunachal Pradesh. Nefa Udyog Ltd., is engaged in the business of timber in a
large scale in the state of Arunachal Pradesh. Mr. Chamaria is also a Director in M/s Donypolo
Udyog Ltd. The company deals in concrete business i.e. manufacturing different types of
concrete sleepers. He is also a promoter Director of Cement Manufacturing Company Ltd.

Mr. S. B. Roongta, has an experience of more than 40 years in the Cement Industry. He is an
engineer by qualification and was the Ex-President of Satna Cement Work, a unit of Birla
Corporation Ltd. He has excelled in carrying out various technological developments and
innovations at all the plants he has worked with. He is a Managing Director at Cement
Manufacturing Company Limited and is responsible for project planning, selection of process
and Machinery, Techno economic evaluation, execution, erection and commissioning,
production and maintenance of dry process cement plant. He has written many articles on
various aspects in the Cement Industry, which have been published at the National and
International level. He has also held a number of honorary posts in Corporate Institutional
Organizations and Govt. Institutions.

Mr. Pankaj Kejriwal, is a Chemical Engineer by profession from (UDCT, Mumbai) which is a
renowned institution of India. He started his career with Technimont ICB, Mumbai, a leading
consultancy firm for chemical industries. He then joined as Executive Director in M/s Avanti
Ampoules Pvt. Ltd., which is engaged in the business of manufacturing glass ampoules for all
the major pharmaceutical companies of the country. From 1999 he associated himself with M/s
Barak Valley Cements Ltd., a Rotary Kiln Cement Plant situated at Badarpur Ghat, Dist. Karim
Ganj, Assam. In 2002, he joined M/s Cement Manufacturing Co. Ltd. as an Executive Director
and played a major role in conceptualizing, erection and commissioning of the plant in a record
time of 18 months. He has made a significant contribution to the company in achieving higher
outputs and making it the largest manufacturer of cement in the entire North East.

Ms. Payal Bhajanka, is a commerce graduate from Lancaster University, UK. After completing
her degree in Business administration, she worked as a financial consultant for a year for a
reputed consultancy firm in Kolkata. She is now an executive director in Cement Manufacturing
Company Limited and is instrumental in the project planning of the various expansion activities
of the company.
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Corporate Vision

"Continue to remain the best Cement Corporation in India with growth in allied areas"

Business Mission

To provide utmost satisfaction to the consumer through best quality and customer care

To continuously upgrade the product through innovations and convergence of new technology
and to produce the best quality at the lowest cost

To safeguard and enhance shareholder value

To respect the dignity of all employees and together to become instrumental in the development
of the country while protecting the environment

To utilize the surpluses for the welfare of employees and the society at large

1.4.1- Types of product

ORDINARY PORTLAND CEMENT 53 & 43 Grade

OPC 53 is a higher strength cement to meet the needs of the consumer for higher strength
concrete. As per BIS requirements the minimum 28 days compressive strength of 53 Grade OPC
should not be less than 53 Mpa. For certain specialized works, such as
prestressed concrete and certain items of precast concrete requiring
consistently high strength concrete, the use of 53 grade OPC is found very
useful. 53 grade OPC produces higher-grade concrete at very economical
cement content. 53 Grade OPC can be used for the following applications.

RCC works(preferably where grade of concrete is M-25 and above)Precast

concrete items such as paving blocks, tiles building blocks etc. Prestressed
concrete components Runways, concrete Roads, Bridges etc. purpose
cement in the country today. The production of 43 grade OPC is nearly
50% of the total production of cement in the country. The 43 grade OPC
can be used for following applications. General Civil Engineering
construction work.RCC works ( preferably where grade of concrete is up
to M-30)Precast items such as blocks, tiles, pipes etc.Asbestos products such as sheets and
pipesNon-structural works such as plastering, flooring etc. The compressive strength of PPC as
per BIS code at present is equivalent to that of 33 grade OPC.
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1.4.2- Functional Analysis

There are six departments in the industry:

1. Engineering Department
2. Marketing Department
3. Accounts Department
4. Manufacturing Department
5. R&D Department
6. H R Department

Engineering Department:

It is the primary & functional department in the factory. There are four sections inside the
factory premises where all engineering works will takes place, they are:

Weigh Bridge Section :

In this section weight age of vehicle & raw material is determined by weigh bridge. The main
function of this section is to measure the weight age of the raw materials like; lime stone, coke,
breeze, clay etc. this section is controlled by the security persons, but maintaining of books
regarding this section are controlled by Vehicle- in charge.

Vehicle Section:

This is sub section of the Engineering department. It is controlled by the Vehicle – in

charge.

The factory owns:

10 Tippers

68 trucks

2 GCB (Ground Material Carry Vehicle)

Total 80 vehicles

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Work shop section:

This is another sub section under the Engineering department. This workshop is managed
by 25 workers. The workshop contains the big machines like; Lathe machine, Grinding machine
& wielding machine. The main function of the workshop is to maintain the vehicles occupied by
the factory in a good condition. They will repair the machines & recondition the machines which
are becoming weak & that are gradually slowing down the process. The main function of it is to
recondition.

Electrical Section:

The Electrical section contains 10 workers & they are all technically skilled persons. It is
controlled by the electrical – in charge. The Electricity required for the factory is 1650 KW. The
Electricity department contains one Diesel Generator. One Generator is having capacity of 500
kw. In case of power supply break down the section – in charge puts on of the Generator on. The
main function of this department is to supply the required power continuously during the
production.

Marketing department :

CMCL is a very big company in northeast. In the company there is a marketing HEAD.
Company divided in to five zones. In every zone there is a Area Sales manager, Assistant Area
Sales manager, Marketing executives, Salaes Officers.

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 PRODUCTION PROCESS

Raw Material

Lime stone Clay Coke Breeze

Crusher

Hopper Hopper Hopper

Electrical Vibrator Electrical Vibrator Electrical Vibrator

Belt Conveyor

Raw Mill

Grinding

Blending Silo

Vertical Shaft Kiln

Burning 1400 C

Clinker

Gypsum

Hopper Hopper

Feed Table Feed Table

Belt Conveyor

Cement Mill

Cement Silo

Packaging

Loading

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Raw Materials used:

 Lime stone 73%

 Clay 13%
 Coke Breeze 10%
 Iron ore 1%
 Gypsum 3%

Environmental protection:

There are four section in the plant. In each section suitable pollution control equipments are
installed. Well experienced environmental engineers design these pollution control equipments
since the dust burden is deferred in each section.

For Example; in a hammer mill section during the crushing of limestone dust is generated
it is filtered through Nil one back fitters with electronic device. We have provided dust collection
systems with automatic operations by the dolomite valves.

R&D Department

The company has its separate R&D Department where all the tests are made & strive to
maintain the quality of the cement. it has a Laboratory where all these activities are carried out.

Laboratory: At the time of mixing lime stone, coke breeze, clay & iron ore, some adjustments are
to be made, it will be made as per the directions of the laboratory. It is classified into two parts
they are: 1. Chemical lab 2.Physical lab

Chemical lab:
This is one of the important section as the body of the production process. It is also called as
quality control section, it is headed by the chief Chemist. The main function of the lab is to find
out the CAO & loss of ignition of material & chemical analysis of the cement clinkers, Gypsum,
& other Raw materials. The equipments used in chemical lab are:

 Electrical Balance
 Blains Separator
 Physical Balance
 Oven
 Water Bath Machine

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Physical lab:

This is another section as body of the production process, it is also headed by chief
Chemist. The main function of the physical lab is to find the residue strength of the finished
cement. The equipments used in the physical lab are:

 Trading cat apparatus

 Vibrating machine
 Strength machine
 Humidity chamber

HR Department

Here Personnel Manager is the head in the Department. Personnel Department is usually
doing Record keeping & responding demand & giving suggestions to the line managers about
how a subordinate should develop. & solving the employees problem & giving trainings &
favorable work conditions.

Welfare Facilities provided by the organization:

1. Canteen
2. Hospital
3. Bonus
4. Rest Room
5. Play Ground
6. Safety Measures
 Dress
 Gloves
 Gum Boots
Goggles & Masks

The above facilities are provided to labours, Employees & Staff members. In addition to
the above facilities the Employees are provided with Quarters facility.

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Time & Security Section:

This section comes under Administrative department. The section works for 24 hours divided
into Three shifts they are as follows:

1st shift 8.00 am to 4.00 pm

2nd shift 4.00 pm to 12.00 pm

3rd shift 12.00 pm to 4.00 am

General shift 8.00 am to 5.00 pm

Each shift contains 60 to 70 workers. This section Maintains various Registers & also shows
about the workers working hours & performance. It also maintains discipline of the worker,
Dress, Neatness, Workers In & out. They various Registers are as follows:

 Attendance Register
 Salary Register
 Leave Register
 Absence Register
 Employee record Register

Security: This is the sub section under the time section of the Administrative Department. The
section has a security Guard i.e. 8+1, it means there are 8 Guards & 1 security officer. The main
function of the security is controlling the incoming & out going Vehicles, workers & visitors.

The register that are mentioned by the security officer are:

 Inward Register
 Outward Register
 Visitors Register

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1.5 Introduction of Marketing

Marketing is the process of communicating the value of a product or service to customers for
the purpose of selling the product or service. It is a critical business function for attracting
customers.

From a societal point of view, marketing is the link between a society‟s material requirements
and its economic patterns of response. Marketing satisfies these needs and wants through
exchange processes and building long term relationships. It is the process of communicating the
value of a product or service through positioning to customers.

1.6 Introduction of Retail Market

Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers
are part of an integrated system called the supply chain. A retailer purchases goods or products in
large quantities from manufacturers directly or through a wholesale, and then sells smaller
quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores
or markets, door-to-door or by delivery. Retailing includes subordinated services, such as
delivery. The term "retailer" is also applied where a service provider services the needs of a large
number of individuals, such as for the public. Shops may be on residential streets, streets with
few or no houses or in a shopping mall. Shopping streets may be for pedestrians only. Sometimes
a shopping street has a partial or full roof to protect customers from precipitation. Online
retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and
mail order are forms of non-shop retailing.

Types of retail outlet

 Food products
 Hard goods or durable goods ("hardline retailers") - appliances, electronics, furniture,
sporting goods, etc. Goods that do not quickly wear out and provide utility over time.

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 Soft goods or consumables - clothing, apparel, and other fabrics. Goods that are
consumed after one use or have a limited period (typically under three years) in which
you may use them.

There are the following types of retailers by marketing strategy:

 Department stores- very large stores offering a huge assortment of "soft" and "hard
goods; often bear a resemblance to a collection of specialty stores. A retailer of such store
carries variety of categories and has broad assortment at average price. They offer
considerable customer service.
 Discount stores - tend to offer a wide array of products and services, but they compete
mainly on price offers extensive assortment of merchandise at affordable and cut-rate
prices. Normally retailers sell less fashion-oriented brands.
 Warehouse stores - warehouses that offer low-cost, often high-quantity goods piled on
pallets or steel shelves; warehouse club charge a membership fee;
 Variety stores - these offer extremely low-cost goods, with limited selection;
 Demographic - retailers that aim at one particular segment (e.g., high-end retailers
focusing on wealthy individuals).
 Mom-And-Pop : is a small retail outlet owned and operated by an individual or family.
Focuses on a relatively limited and selective set of products.
 Specialty stores: A typical speciality store gives attention to a particular category and
provides high level of service to the customers. A pet store that specializes in selling dog
food would be regarded as a specialty store. However, branded stores also come under
this format. For example if a customer visits a Reebok or Gap store then they find just
Reebok and Gap products in the respective stores.
 General store - a rural store that supplies the main needs for the local community;
 Convenience stores: is essentially found in residential areas. They provide limited
amount of merchandise at more than average prices with a speedy checkout. This store is
ideal for emergency and immediate purchases as it often works with extended hours,
stocking everyday;
 Supermarkets: is a self-service store consisting mainly of grocery and limited products
on non food items. They may adopt a Hi-Lo or an EDLP strategy for pricing. The

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 supermarkets can be anywhere between 20,000 and 40,000 square feet (3,700 m2).
Example: SPAR supermarket.
 Malls: has a range of retail shops at a single outlet. They endow with products, food and
entertainment under a roof.
 Category killers or Category Specialist: By supplying wide assortment in a single
category for lower prices a retailer can "kill" that category for other retailers. For few
categories, such as electronics, the products are displayed at the centre of the store and
sales person will be available to address customer queries and give suggestions when
required. Other retail format stores are forced to reduce the prices if a category specialist
retail store is present in the vicinity.
 E-tailers: The customer can shop and order through internet and the merchandise are
dropped at the customer's doorstep. Here the retailers use drop shipping technique. They
accept the payment for the product but the customer receives the product directly from
the manufacturer or a wholesaler. This format is ideal for customers who do not want to
travel to retail stores and are interested in home shopping. However it is important for the
customer to be wary about defective products and non secure credit card transaction.
Example: Amazon, Pennyful and eBay.

1.7 Retail market in India

Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of its
GDP. The Indian retail market is estimated to be US$ 450 billion and one of the top five retail
markets in the world by economic value. India is one of the fastest growing retail markets in the
world, with 1.2 billion people. As of 2013, India's retailing industry was essentially owner
manned small shops. In 2010, larger format convenience stores and supermarkets accounted for
about 4 percent of the industry, and these were present only in large urban centers. India's retail
and logistics industry employs about 40 million Indians (3.3% of Indian population).Until 2011,
Indian central government denied foreign direct investment (FDI) in multi-brand retail,
forbidding foreign groups from any ownership in supermarkets, convenience stores or any retail
outlets. Even single-brand retail was limited to 51% ownership and a bureaucratic process.In
November 2011, India's central government announced retail reforms for both multi-brand stores
and single-brand stores.

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Research Methodology
2.1 Introduction

2.2 Scope of the Study

2.3 Objective of the Study

2.4 Sources of data

2.5 research instrument

2.6 Research Technique

2.7 Sampling Unit

2.8 Sample size

2.9 Limitations

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2.1 Introduction:

Research is an academic activity as such the term should be used in a technical sense. Research
is a scientific search for pertinent information on a specific topic.

2.2 Scope Of The Study

In todays scenario Infrastructure is in boom, so there is lot of construction works takes place in a
broad way. For that the main raw material is cement. But there are many players & huge
competition in cement industries. So it is very important to set a competitive strategies to beat
the competitors, where Marketing plays a vital role. So it is essential to study the present retail
market and market scenario of cement.

The study covers sub dealers of Cachar District Assam. Company had given this topic
because it will help us to know the market penetration of the brand through the respondents. It
will help the company to know the factors that increase the market share.

2.3 OBJECTIVE OF THE STUDY

The objective of the study is to gain the complete knowledge of the issue which is related to the
project. The objectives are summarized are below:

 To have a clear understanding of most preferable brand of cement in

Barak Valley
 To identify the market penetration of star cement in Barak Valley
market
 To know the effectiveness of Advertisement on customers
 To know the buyer seller relationship

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2.4 Sources of data:

Data sources are classified as Primary and Secondary data.

Primary data are those which are collected afresh and for the first time and thus happen to be
original in character. The Primary data are being collected through Questionnaires. It is the most
systematic method of gathering information.

Secondary data refers to those data which have been collected earlier for some purpose other
than the analysis currently being undertaken. The project report has been prepared compiling
both primary and secondary data.

2.5 Research Instrument:

The survey was conducted with help of questionnaire .The questionnaire was prepared
with 13 questions.

Scheduling method was also used. As due to the busy schedule of the respondents and lack of
proper knowledge about the questions

2.6 Research Technique:

The research technique used in the research is Descriptive Research Method.

2.7 Sampling Unit:

To conduct the study on Retail Market and Market Scenario of Star cement in Barak valley, the
samples were taken from Cachar district Assam

2.8 Sample Size:

The survey was conducted by the method over 100 respondents.

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2.9 LIMITATIONS OF THE STUDY

 The study of the area is vast. So within a short period of time its not possible to cover the
whole area.
 The time provided for the study is not enough. So it may restrict to enter to depth of the
study.

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Data interpretation and Analysis

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Objective 1 : Most preferable brand of cement in
Barak Valley

Brand prefer by the Sub dealers or retailers

Max Crown Ultratech

1% 0% 0%

Amrit
8%

Valley Strong
18%
Star cement
49%
Dalmia
5%

Topcem
19%

Analysis & Interpretation

49% of the respondents prefer star cement 19% of the respondents prefer Topcem
cement & 18 % of the respondents prefer Valley strong cement, 8% of them prefer Amrit
cement, 5% of them prefer newly launched in Barak Valley market Dalmia cement, 1% of
them prefer max cement and no one we find in our survey that they like others like Crown
and ultratech cements .It is interpreted as the following respondents. Most of the sub
dealers prefer Star cement first, then Topcem cement ,then Valley strong, after that Amrit,
Dalmia, give last preference to max, Ultratech and crown.

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Whole sale Price (WSP) and Retail selling price (RSP)of different cements

Brand name WSP RSP

STAR CEMENT 315 325
TOPCEM CEMENT 310 320
DALMIA CEMENT 313 320
VALLEY STRONG 310 320
AMRIT 307 315
CROWN 320 335
MAX 300 310

340
330
320
310 WSP
300 RSP
290
280
STAR TOPCEM DALMIA VALLEY AMRIT CROWN MAX
CEMENT CEMENT CEMENT STRONG

Analysis & Interpretation:

Here we can see that the price of Star cement is quite higher than others except Crown.
Because crown cement imports from Bangadesh. In the survey we observe that Dalmia is
gradually capture the market and it’s a strong competitor of Star cement. Topcem is in the
position where price is not so high and also not so low.

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Maximum profit get in sales of different brand of cement

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech

3%

5%
18%
11%

8%

26%
16%

13%

Analysis and interpretation

From the 110 respondents 26% of them told that they get maximum profit by selling
Topcem cement, 18% of them told that its Star cement, 3% told that they get
maximum profit from ultratech.5% in the favor of Crown cement. 11% told that the
get maximum profit from Max cement. 8% told that they get maximum profit from
Amrit cement. 16% in the favor of Valley Strong cement and 13%told that its Dalmia
cement. So here we can see that profit margin from Star cement is low than others.
According to and sub dealers they get maximum profit from Topcem cement.

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 Delivery of cement of different companies on time

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech

2% 0%

13%
25%

15%

11% 21%

13%

Analysis and Interpretation

25% respondents told that star cement delivered their product on time. 21% told that
Topcem is better to delivered their product. 13% told that Dalmia delivered their product
on time.11% in the favor of Valley strong. 15% of the total respondent told that Amrit
cement delivered the product on time. 13 % told that its Max cement and 2% respondent
told its Crown cement.So here we can see that star cement is top in the product delivery
point of view. I observed one thing during the survey only in the Lakhipur Bazar in Cachar
district that they told the product should not delivered on time. So it may create problem.

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Objective 2 : Market penetration of star cement in
Barak Valley market

Average monthly sale of different brand of cement

60000

50000

40000

30000

20000

10000

0
Star Topcem Dalmia Valley Amrit Max Crown Ultratech
cement Strong

Analysis and Interpretation

Here we can see that the average monthly sale of Star Cement is 49700 bags per month,
Topcem 30655 bags, Dalmia 9270 bags , Valley Strong 20575 bags, Amrit cement 6770
bags, Max cement 3115 bags, crown cement 1800 bags and ultra tech 0 bags. Here one
interesting thing that there is not a single store who sell Ultratech cement and only one
counter for crown cement.

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Objective : 3 To know the effectiveness of
Advertisement on customers

Advertisement by the different companies

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech

2% 0%

6%

9%

39%
7%

25%

12%

Data Analysis and Interpretation

Advertisement plays a vital role to aware, educate the customers .which also increase the
sale. In this factor respondents told that Star cement always gives attractive banners,
posters etc.so 39% told that the advertising of star cement is very attractive . 12% told that
its Topcem. Dalmia cement is new in Barak valley market so they also gives good
advertisement.25 % told that its Dalmia cement. 7% respondent told that valley strong
cement.9% told that Amrit cement. 6% and 4% accordingly told that its Max and crown
Cement.

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company’s self promotion activity is good

Crown Ultratech
3% 0%

Max
11%

Amrit
8% Star cement
34%

Valley Strong
10%

Dalmia
13% Topcem
21%

Analysis and Interpretation

34% respondents told that self-promotion activity of Star cement is very good. 21% told that
self-promotion activity of Topcem is good. After that 13% told that Dalmia cement is good for
self-promotion activities.10% from total respondent told that Valley Strong cement is good for
self-promotion activities. 8%,11% and 3% accordingly told that Amrit Cement , Max cement and
Crown cement is good in self-promotion activities. Maximum of respondent told that the gift
given by Star Cement is very good.

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Objective 4 : To know the buyer seller relationship

Maintaining relationship in proper manner on sale and esteem

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech

0%
4%
8%

31%
11%

8%

20% 18%

Analysis and Interpretation

In every business maintain proper relationship is very important. 31% dealers and sub-dealers
told that Star Cement always maintains relationship in proper manner on sale and esteem. 18%
told that Topcem cement maintains relationship in proper way. Dalmia Cement stands on 3rd
Position with 20%. 8% told that Valley Strong cement maintains in proper way. 11% in the
favor of Amrit Cement and 8% told that its Max cement. 4% told that Crown cement maintains
relationship in proper manner.

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Companies official visits most and make phone calls

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech
0%
4%
10%
24%

14%

11% 21%

16%

Analysis and Interpretation

From the sample 24% told that Star cement visits most and make phone call, 21% told that
Topcem Cement,16% told Dalmia cement, 11% told that its valley strong cement, 14% in
the favor of Amrit cement, 10% told that Max cement visits most and only 4% from total
respondent told that its Crown cement. From the data we can easily understand that Star
cement always concern about their customer.

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 Company gives better after sale service

Star cement Topcem Dalmia Valley Strong Amrit Max Crown Ultratech

0%

4%
12%
25%

14%

17%
15%

13%

Analysis and Interpretation

After sale service is very important task for every company. I observed that in this term all the
company gives more or less same service. Here also star cement stands on the top position with
25%. 17% told that Topcem cement . 13% respondent told that Dalmia cement gives better
after sale service. 15% told that its Valley Strong. 14% respondent told that Amrit cement.12 %
told that max cement gives best after sale service and 4% told that its Crown cement.

41 | P a g e
Frequency of different company representatives visiting sub dealers

Ultratech
0%

Crown
Max 4%
10%
Star cement
24%

Amrit
14%

Valley Strong
11% Topcem
21%

Dalmia
16%

Analysis and interpretation

Here also Star cement capture most of the total market of Barak Valley. 24% of the total
respondents told that representative of Star cement visits most. 21% sub-dealers told that
representative of Topcem cement . 16% told that its Dalmia cement. 14% in the favor of Amrit
cement. Rest of 11%, 10% and 4% are accordingly Valley Strong, Max and Crown cement.

42 | P a g e
company gives best response to any query

Crown Ultratech
4% 0%

Max
11%

Star cement
27%
Amrit
15%

Valley Strong
12% Topcem
17%

Dalmia
14%

Analysis and Interpretation

From the market survey I observed that on this question respondents gives more or less
same response. 27% told that Star cement gives always good response. 17% told that
Topcem cement gives good response. 15% respondents told that Amrit cement gives
response on time. Dalmia cements is on forth position with 14%. Valley strong, max and
crown cements are accordingly 12%, 11% and 4%.

43 | P a g e
Companies officials inform first about various scheme

Crown Ultratech
1% 0%

Max
8%
Star cement
33%

Amrit
8%

Valley Strong
17% Topcem
20%

Dalmia
13%

Analysis and Interpretation

33% of respondents told that Star cement always informs about their new scheme. 20% told
that Topcem, 17% told that its Valley strong cement, 13% told that its Dalmia cements. 8% in
the favor of Amrit cement and 8% told that Max cement inform most. 1% told that its Crown
cement. Here also the first choice of the Dealers and sub dealers is Star cement.

44 | P a g e
45 | P a g e
Findings and Suggestions

46 | P a g e
 Findings
1. The reviews from the survey suggest that price of star cement is more compared to any
other brand available in the region. Also the profit earned by the sub dealers from the
sales of star cement is lesser than that of the other brands. Despite these limitations
preference level of star cement is the highest among all the available brands due to its
superb quality.
2. Average monthly sale of star cement is very good. Sale is much more higher than
other brands

3. Star cement spends a huge amount in advertising. They also change their packaging
color. which attracts customers most.

4. Star cement always maintains good relationship. Company representative always

visits to the shops. After sale service is the most important thing to doing business. Star
cement and also other company maintain this thing very well.

Suggestions

As we know Star cement is Very renowned brand in north east. But now a days the main
competitor is Dalmia Bharat cement. So company should keep it mind that any time Dalmia
cement can overtake them.

Price of the product is also little higher than other brand. It creates problem among the sellers to
sell the product. So company must take care of the price.

Profit margin is low as dealers and sub dealers told. Company must try to give little more profit
to dealers and sub dealers.

Lakhipur is a very big market but because of the delivery problem customers are preferred
others brand. Company must be tried to solve the problem.

47 | P a g e
Conclusion

48 | P a g e
 Conclusion
The training process was a big learning experience for me as it was for the first time I have had such sort
of real market exposure. Learning with real life experience was immensely helpful to me. The survey
conducted under the guidance of Mr. Debanjan Chakraborty (Area sales manager) and Mr. Dibyendu Kar
(Asst. manager) helped me and the CMCL company learn various interesting facts about their product star
cement and the market scenario hampering their product preference and sales. The survey started with
certain objectives that could help the organization learn various facts about their selected brand „star
cement‟ and gradually moving ahead with the survey, the required findings were revealed which
mentioned already in the project.

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 Appendix

BIBLOGRAPHY
&
QUESTIONAARIE.

50 | P a g e
BIBLOGRAPHY

1. Internet websites
 www.wikipedia.org

 www.google.com

 www.cmcl.co.in
2. Personal manual of CMCL
3. Research Methodology by C.R Kothari.

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 Questionnaire

Questionnaire No……… Date /05/2013

I Surojit Bhowmick a student of DBA – JNSMS, Assam University Silchar,

conducting a survey based research on “Retail Market and Market Scenario of Star
Cement in Barak Valley”. Thus in this regard I need your valuable responses on the
questions incorporated in the questionnaire below

Store Name: type of Store: dealer / sub dealer.

Place: Block:

District:

Q1. Which brand do you prefer most?) (Rank 1,2,3… )

Star cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

TOPCEM [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

Q2. Wholesale Price and retail Price of different cements.( in Rs.)

WSP RSP
STAR CEMENT
TOPCEM
DALMIA
VALLEY STRONG
AMRIT
MAX
CROWN
ULTRA TECH

Q3. What is the Avg monthly sale of cement different cement? (in bags)

Star cement Amrit

TOPCEM Max
Dalmia Crown
Valley Strong Ultra Tech

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Q4. Which companies official visits most or make phone calls? (Brand names)

Q5. Which companies SP/Official inform about various scheme? (Brand names)

Q6. Maximum profit you get in sale of different brand of cement? (in Rs.)

Star cement Amrit

TOPCEM Max
Dalmia Crown
Valley Strong Ultra Tech

Q7. Rank self-promotion activity (PUP) of a different companies is good according to you. (Rank
1,2,3)

Star cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

TOPCEM [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

Q8. Which cement company is best on delivering product on time? (Rank 1,2,3)

Star cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

TOPCEM [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

Q9. Rank of company basis of representative frequency on visit. (Rank 1,2,3)

Star cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

TOPCEM [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

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Q10. Which company gives better after sale service? (Rank 1,2,3)

Star cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

TOPCEM [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

Q11.which company people gives you best response to any query. (Rank 1,2,3)

Star cement [ ] Dalmia [ ] Amrit [ ] Crown[ ]

Topcem [ ] Valley Strong [ ] Max [ ] Ultra Tech [ ]

12. Which company’s advertisement attracts most? (Rank 1,2,3)

Star Cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

Topcem [ ] Valley Strong[ ] Max [ ] Ultratech [ ]

13. which company is Maintaining relationship in proper manner on sale and esteem? (Rank 1,2,3)

Star Cement [ ] Dalmia [ ] Amrit [ ] Crown [ ]

Topcem [ ] Valley Strong[ ] Max [ ] Ultratech [ ]

Date : Respondent’s Signature

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