Definitions of Terms:

Quality- 1.) Conformance to requirements and fitness for use 2. The delivery of
product or servies in a manner that meets the reasonable requirements and
expectations of the owner, design professional, and contractor, including
conformance with contract requirements, prevailing industry standards, and
applicable codes, laws, and licensing requriements.

Project- A temporary endeavor undertaken to create a unique product, service,

or result.

Project Management- The application of knowledge, skills, tools, and techniques

to project activities to meet the project requirements.

Quality Management- The management function which determines and

implements the quality policy.

Goals- Broad project aims.

Objectives- Specific desriptions of project facilities, structures, processes, or

services necessary to achieve the project goals.

Responsiblities- The tasks a participant is expected to perform to accomplish the

project objectives as defined and assigned to various team members by
contractual agreement.

Requirements- What a participants expects to achieve or needs to receive when

participating in a project.

ISO- a prefix for quality standard which means “same”.It is used especially by the
International Organization for Standardization on quality system standards that
are promulgated by that organization.

Quality Assurance(QA)- is planned and systematic actions that provide

confidence that a product or service will satisfy given requirements for quality.

Quality Control(QC)- are operational techniques and activities that monitor and
control quality.
HSE- health, safety, and environment.

Construction Contract – The agreement, or contract, between the owner and

contractor for construction of a project, or portions thereof, in accordance with
contract documents.

PQP- Project Quality Plan

QA/QC –Quality Assurance/Quality Control

Quality System- is the total organizational structure, directed by quality

management, to fulfill the quality policy.

Quality Policy- The top management of a company establishes the intention and
direction of a company to meet customer’s needs. The quality policy states how
they intend their company will satisfy the customer.

ISO 9001- A standard entitled Quality Management System:Requirements. One of

the ISO 9000 Series Standards.

STANDARDS- 1.The documented results of a particular standardization effort

approved by recognized authority. 2. A measure of excellence against which
comparison are made.

Quality Manual- The quality manual is a policy document generated principally by

upper management to outline how the company is to operate. The goal of the
quality manual is to inform company employees and customers of the
management vision and approach to operating the business.

Standard Operating Procedures- Quality procedures are “ways of doing business”

documents. Sometimes these are called standard operating procedures(SOPs).

It defines management or administrative processes in a manner that supports the

company policy.