Professional Documents
Culture Documents
1 GARG MOTORS SIRSA SG010151 CHECK FRONT BRAKE HOSE 722/723 SCORPIO RED
2 GARG MOTORS SIRSA SG010151 CHECK FRONT BRAKE HOSE 739/740 NUVOSPORT RED
3 GARG MOTORS SIRSA SG010151 REAR DRIVE SHAFT TORQUE REXTON RED
4 GARG MOTORS SIRSA SG010151 COOLANT LEAKAGE FROM RADIATOR HOSE TUV3OO CAMPAGIN
5 GARG MOTORS SIRSA SG010151 ABS LAMP CONTINUOUSLY ON TUV3OO CAMPAGIN
6 GARG MOTORS SIRSA SG010151 KUV100
ECU DATA FLASHING and FDM GASKET REPLACEMENT 734 CAMPAGIN
7 GARG MOTORS SIRSA SG010151 IC FLASHING KUV100 CAMPAGIN
8 GARG MOTORS SIRSA SG010151 HVAC CONTROL PANEL REFLASHING 734 KUV100 CAMPAGIN
9 GARG MOTORS SIRSA SG010151 COMPRESSOR SUCTION HOSE CLAMP FITMENT SCORPIO CAMPAGIN
10 GARG MOTORS SIRSA SG010151 POWER SEAT HEIGHT ADJU KNOB REP XUV 5OO NEW AGE CAMPAGIN
11 GARG MOTORS SIRSA SG010151 AMT DATSET UPDATE TUV3OO CAMPAGIN
12 GARG MOTORS SIRSA SG010151 ECOSENSE/ANDROID AUTO/ECALL INSTALLATION XUV 5OO NEW AGE CAMPAGIN
13 GARG MOTORS SIRSA SG010151 FUEL FLOAT UNIT REPLACEMENT 900 THAR CRDE CAMPAGIN
22 GARG MOTORS SIRSA SG010151 CHASSIS REPAIR AT SPRING DOME LEG SCORPIO AT CAMPAGIN
23 GARG MOTORS SIRSA SG010151 OIL PRESSURE SWITCH REPLACEMENT SCORPIO CAMPAGIN
24 GARG MOTORS SIRSA SG010151 DOOR LATCH GREASING AND FORM PASTING NEW AGE XUV 5OO CAMPAGIN
25 GARG MOTORS SIRSA SG010151 RR REGN PLATE WIRING RECTIFICATION NEW SCORPIO CAMPAGIN
26 GARG MOTORS SIRSA SG010151 REPLACE BSG BRKT,7PK BELT, TENSIONER NEW SCORPIO CAMPAGIN
27 GARG MOTORS SIRSA SG010151 FIP LOCKING PIN REPLACEMENT KUV100 CAMPAGIN
28 GARG MOTORS SIRSA SG010151 CHASSIS REINFORCEMENT BOLERO PP CAMPAGIN
29 GARG MOTORS SIRSA SG010151 HEATER HOSE REPLCACEMENT KUV 100 CAMPAGIN
Total
Recall Detail Of Prospe
Sr No Dealer Name Code RECALL Model Tye of Recall
Total
end & Personal
No of
claim Cliam
done done %
as on 31- Remarks
Total Size
as on
31-12- 12-2017
190 2017 167 88% I WILL COMPLETE THIS TO THE NEXT QUARTER
5 2 40%THESE VEHICLE RUN IN OTHER CITY SO I WILL COMPELTE THESE RECALL IN NEXT QUARTER.
6 6 100% DONE
12 12 100% DONE
3 3 100% DONE
8 7 88%THESE VEHICLE RUN IN OTHER CITY SO I WILL COMPELTE THESE RECALL IN NEXT QUARTER.
28 21 75% I WILL COMPLETE THIS TO THE NEXT QUARTER
11 11 100% DONE
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f Prosper claim Cliam
done done %
as on 31- Remarks
Total Size
as on
31-10- 10-2016
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Reg. Failure Customer Model Family Service n
RO ID RO Date Service Type Remarks
Number KM Name Advisior i
c
i
a
n
RO19A001042 1-Jun-18 HR99TM0003RUNNING REPAIR 13385 ANIL KUMAR725 - Bolero P SATISH BISHNDuring last visit customer have no time for washing.
RO19A001066 2-Jun-18 HR39C9379 RUNNING REPAIR 105377 BAYER CROPS714 - QUANTO KHUSHDIL GRDuring last visit customer have no time for washing
RO19A001156 8-Jun-18 TEMP4143 RUNNING REPAIR 2861 JAGDISH CHA731 - TUV300 KHUSHDIL GRWe are order the doors strips and tail light, and whistle problem got
RO19A001193 9-Jun-18 HR99TM6762RUNNING REPAIR 28262 AMANDEEP S726 - JEETO SATISH BISHNDuring last visit customer have no time for washing.
RO19A001300 14-Jun-18 HR24T1500 RUNNING REPAIR 131329 PRITI SARAO710 - XUV500 GAURAV NARDuring last visit customer have no time for this job.
RO19A001340 16-Jun-18 HR57A0319 RUNNING REPAIR 35693 RAI SINGH 726 - JEETO SATISH BISHNWe have check the vehicle no any problem found in the gear its shifti
RO19A001351 16-Jun-18 HR23F5787 RUNNING REPAIR 73715 RAJDEEP SIN722 - SCORPI GAURAV NARDuring last visit customer not agree to hold the vehicle and this is
RO19A001355 18-Jun-18 HR24T0031 RUNNING REPAIR 87730 JASWINDER S917 - SCORPIO GAURAV NARDuring last visit customer have no time and gear oil also not available
RO19A001473 25-Jun-18 HR24Z5755 1ST FREE SERVICE 3045 JAGDISH CHA731 - TUV300 GAURAV NARDuring last visit rubber and suspension kit not available in store.
RO19A001507 26-Jun-18 HR578543 RUNNING REPAIR 138935 PIARE LAL 902 - MAXXIMOSATISH BISHNDuring last visit customer have no time.
RO19A001558 28-Jun-18 HR24Y2672 RUNNING REPAIR 20423 PARDEEP S 736 - Bolero C SATISH BISHNDuring last visit leakage not observed so this time we have found its f
Repeat Repair RO19A000800 22-May-18 10574 2NDTFREEMAINTSERRP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A000950 30-May-18 105094 PAID SERVICE RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A000860 25-May-18 2380 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001044 1-Jun-18 28162 PAID SERVICE RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001216 11-Jun-18 2297 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001150 8-Jun-18 130699 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A000996 31-May-18 32991 RUNNING REPAIR RP1-Customer Complaint Not Repeatable,
Repeat Repair RO19A001212 11-Jun-18 73056 PAID SERVICE RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001234 12-Jun-18 87555 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair
Repeat Repair RO19A001225 12-Jun-18 38720 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001156 8-Jun-18 2861 RUNNING REPAIR RP6-Spare Parts Not Available,
Repeat Repair RO19A001407 20-Jun-18 138901 RUNNING REPAIR RP7-Vehicle Delivered Without Completing Repa
Repeat Repair RO19A001177 9-Jun-18 19620 3RD FREE SERVICE RP5-No Known Solution,
Repeat Repair RO19A001500 26-Jun-18 20803 PAID SERVICE RP6-Spare Parts Not Available,
R.R. No.
1
0
0
0
2
2
10
0
15
NOV-2017
Root cause of repeat repair Action taken Learnin Name of person Profile
g to be train
Aggregate
Customer was in hurry so we are not done the washing This visit we are done the washing NA NA NA
Customer was in hurry so we are not done the washing This visit we are done the washing NA NA NA
Customer was in hurry so we are not done the washing This visit we are done the washing NA NA NA
Customer refuse the work and comes for estimate This visit we are done the work Engine NA
NA
Door strips, tail door strips and Suspension kit not available in store We have order the parts NA
NA NA
NA Cotek
NA Cotek
NA Cotek
NA Cotek
12-Jun-18 Cotek
14-Jun-18 Cotek
16-Jun-18 Cotek
8-Jun-18 Cotek
NA Cotek
NA Cotek
NA Cotek
NA Cotek
NA Cotek
NA Cotek
NA Cotek
Root Cause ( 5 Why analysis)
30-Jun
FY-2017 Target:
G = Less than 2%, Y = 2 to 10%, R= More than Data Tgt- Next Month
Veh
10% reporting 442
Repeat Repair Repeat Repair RO in Nos. 111 Action plan to improve
Responsibility
(RR) RR 4% 2 in next month
Repeat Repair RO in Nos. 15
Reasons as per MDW Nos
We have educate to
RP-1 Customer Complaint Not Repeatable 1
customer for this
SA/SM
RP-2 Customer Complaint Not Understood 0
RP-3 Incorrect diagnosis 0
RP-4 Incorrect Repair Process 0
Reasons For Non- RP-5 No Known Solution 2
Other complaint we have
Cotek/SM
Adherence work on it
We are order the parts on
Sanjay
RP-6 Spare Parts Not Available 2 high speed and call the
Sharma/CRM
customer
Improve in the washing SA/Washing
RP-7 Vehicle Delivered Without Completing 10
quality and also in timing supervisor
RP-8 Repeat Part Failure 0
Data Tgt- Next Month Data Tgt- Next Month
12
10
6
Row 33
4
0
1 2 3
reasons Jun-18
Total RV RO RR RO's %age Total RV RO RO's %age Total RV RO RO's %age Total RV RO RO's %age
RP-1 Customer Complaint Not Repeatable 111 1 1%
RP-2 Customer Complaint Not Understood 111 0 0%
RP-3 Incorrect diagnosis 111 0 0%
RP-4 Incorrect Repair Process 111 0 0%
RP-5 No Known Solution 111 2 2%
RP-6 Spare Parts Not Available 111 2 2%
RP-7 Vehicle Delivered Without Completing 111 10 9%
RP-8 Repeat Part Failure 111 0 0%
SA Name Jun-18
Total RO RR Ro %age Total RO RO's %age Total RO RO's %age Total RO RO's %age
Gaurav Narula 236 5 2% #DIV/0! #DIV/0! #DIV/0!
Khushdil Grover 55 2 4% #DIV/0! #DIV/0! #DIV/0!
Satish Bishnoi 149 8 5% #DIV/0! #DIV/0! #DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!
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#DIV/0! #DIV/0! #DIV/0! #DIV/0!
Total RV RO RO's %age Total RV RO RO's %age Total RV RO RO's %age
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Total RO RO's %age Total RO RO's %age Total RO RO's %age
#DIV/0! #DIV/0! #DIV/0!
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GARG MOTORS SIRSA
Scale of rating
1
0
0
GARG MOTORS SIRSA TRAINING DETAIL AND SKILL MATRIX Jan 18
Skill Level Matrix PERSONEL CHANEL
QUALIFICATION
EXPERIEN
S.no Technicians Mile ID Designation LO
CE
L1 L2 Etek
R&R engine
Usage of Precision
R&R turbo charger
master cylinder
Smart Tester
Instruments
O/ H engine
Clip tool
BA10/5
1.00 0.50 0.50 0.50 0.00 1.00 1.00 0.50 0.50 0.50
1.00 0.50 0.00 0.50 0.00 0.50 0.50 0.00 0.50 0.50
1.00 1.00 0.00 1.00 0.00 1.00 1.00 0.00 0.00 0.50
1.00 1.00 0.00 1.00 0.00 1.00 1.00 0.00 0.00 0.50
0.50 0.50 0.00 0.50 0.50 0.50 0.50 0.00 0.00 0.50
0.50 0.50 0.00 0.50 0.50 0.50 0.50 0.00 0.00 0.50
Gear Box
Prop. Shaft Brakes System
Overhaul
O H brake majour
O H weel cylinder
Renew booster
brake liner
Over haul
NGT 520
NGT 530
brakes
R&R
0.50 0.50 1.00 0.50 1.00 1.00 1.00 1.00 1.00 1.00
0.50 0.50 1.00 0.50 0.50 0.50 0.50 0.50 0.50 0.50
0.50 0.50 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
0.50 0.50 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
Steering Box Rear Axle Front Susptn RR suspention
O H ft suspention
wheel balancing
intser mediate
renewing etc
bushes
R&R
1.00 0.50 0.50 0.50 0.50 0.50 1.00 1.00 0.50 0.50
0.50 0.50 0.50 0.50 0.50 0.50 0.50 1.00 0.50 0.50
1.00 0.50 0.50 0.50 0.50 0.50 1.00 0.50 1.00 0.50
1.00 0.50 0.50 0.50 0.50 0.50 1.00 0.50 1.00 0.50
0.50 0.50 0.50 0.50 0.50 0.00 0.50 0.50 0.50 0.50
0.50 0.50 0.50 0.50 0.50 0.00 0.50 0.50 0.50 0.50
Reading
Electricals HVAC Welding manual
Battery check,Bulb replace,
Uses of Tekepedia
R&R blower motor
Minor jobs
0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.00 1.00
0.50 0.50 0.00 0.50 0.50 0.50 0.50 0.50 0.50 0.00 0.50
0.50 0.50 0.00 0.00 0.00 0.00 0.00 0.00 0.50 0.00 0.00
0.50 0.50 0.00 0.00 0.00 0.00 0.00 0.00 0.50 0.00 0.00
#DIV/0!
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#DIV/0!
MIS Training
Parameter
individual traing planned
Indivicual traing completed
TACF available
%age Traing
% age TACF
Group training planned
group Training Completed
TACF available
%age training
%age TACF
Total adherence
1200% is
1000%
800%
600%
400%
200%
0%
vidual training
Time slot:
Time slot: