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  • An Introduction To Chat Bots

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    Imran Mj
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    The document introduces chat bots and how they are the new apps, as messaging apps are opening their APIs to allow bots to integrate and function within these platforms similarly to human users, with bots having profiles, ability to message and be messaged, post, and share files. Chat bots can be rule-based and function through structured communication trained for specific tasks, or use artificial intelligence to have more flexible conversations.

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    Chatbot

    Original Title

    chatbotecosystem-160727103137

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    The document introduces chat bots and how they are the new apps, as messaging apps are opening their APIs to allow bots to integrate and function within these platforms similarly to human users, with bots having profiles, ability to message and be messaged, post, and share files. Chat bots can be rule-based and function through structured communication trained for specific tasks, or use artificial intelligence to have more flexible conversations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    31 views20 pages

    An Introduction To Chat Bots

    Uploaded by

    Imran Mj
    The document introduces chat bots and how they are the new apps, as messaging apps are opening their APIs to allow bots to integrate and function within these platforms similarly to human users, with bots having profiles, ability to message and be messaged, post, and share files. Chat bots can be rule-based and function through structured communication trained for specific tasks, or use artificial intelligence to have more flexible conversations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 20

    An Introduction To Chat Bots

    Once-in-decade paradigm shift

    2
    Evolving messaging space

    Big 4 social networks:


    • Twitter
    • Facebook
    • LinkedIn
    • Instagram

    Big 4 messaging apps


    • WeChat
    • Viber
    • WhatsApp
    • FB Messenger

    Smart Messaging Platform 3


    The problem with apps
    • App discovery is difficult in a crowded app store
    • User Acquisition costs are high
    • Average user uses <10 different apps per week

    4
    BOTS ARE
    THE NEW
    APPS
    Smart Messaging Platform
    Messaging Apps are opening their APIs

    ?
    6
    WHAT IS A
    CHAT BOT?
    Smart Messaging Platform 7
    Chatbot ecosystem
    • Think of a bot as just another user.
    • Bot can be invited to a group and post messages with the help of
    keywords.
    • Bots have many of the same qualities as their human counterparts:
    • profile photos
    • names
    • can be direct messaged or mentioned
    • can post messages
    • upload files etc.

    8
    9
    How chat bots work
    Chat bots can be classified into two types:
    • Functions based on AI
    • Functions based on rules

    10
    Artificial Intelligence Bots

    11
    Rule-based bots
    • No artificial intelligence
    • Trained to do one thing
    • As smart as it is programmed to be
    • Communicates in a structured manner

    12
    Examples of good bots
    • Where

    13
    Examples of good bots
    • Hi Poncho

    14
    Examples of good bots
    • Hi Poncho

    15
    Examples of bots
    • Esther

    16
    Tips to build a well-behaved chat bot

    • Always introduce yourself


    • Never leave a user hangin’
    • Account for typos
    • Give easy access to ‘help’
    • Offer levels of customization

    Smart Messaging Platform 17


    Gupshup is the leading bot building platform

    18
    Gupshup offers tools for the entire bot lifecycle

    19
    DEMO
    20

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