TABLE OF CONTENTS

Chapter no. Particulars Page no.

1 Introduction

2 Objective Of The Project

3 Review Of Literature

4 Research Methodology

5 Analysis and Interpretation

6 Conclusion

7 Limitations

8 Suggestions

9 Bibliography

10 Annexures
 WHAT IS RESEARCH ?

Research is a systematic and continues method of defining a problem,

collecting the facts and analyzing them, reaching conclusion forming
generalizations.

The systematic and objective identification, collection, analysis,

dissemination, and use of information for the purpose of assisting
management in decision making related to the identification related to
solution to problems and opportunities .
 RESEARCH METHODOLOGY

Research methodology is a way to systematically solve the problem. It may

be understood has a science of studying how research is done scientifically.
In it we study the various steps that all generally adopted by a researcher in
studying his research problem along with the logic behind them.

The scope of research methodology is wider than that of research method.

Thus when we talk of research methodology we not only talk of research
methods but also consider the logic behind the method we use in the context
of our research study and explain why we are using a particular method.

So we should consider the following steps in research methodology:

 Problem statement

 Objective of study

 Research design

 Data collection

 Sample design

 Statistical tool

 Limitation of study
 RESEARCH DESIGN
A framework or blueprint for conducting the research project. It specifies
the details of the procedures necessary for obtaining the information needed
to structure and/or solve research problems. A good research design lays the
foundation for conducting the project. A good research design will ensure
that the research project is conducted effectively and efficiently. Typically, a
research design involves the following components, or tasks:

 Define the information needed.

 Design the research.

 Specify the measurement and scaling procedures.

 Construct and present a questionnaire or an appropriate form for data

collection.

 Specify the sampling process and sampling size.

 Develop a plan of data analysis.

 DATA COLLECTION
The task of data collection is begins after a research problem has been
defined and research designed/ plan chalked out. Data collection is to gather
the data from the population. The data can be collected of two types:

 Primary Data
 Secondary Data

Primary Data

The Primary Data are those, which are collected afresh and for the first
time, and thus happened to be original in character.

 Observation.
 Personal Interviews.
 Telephonic interviews.
 Questionnaires.
 Schedules.

Secondary Data

The Secondary Data are those which have already been collected by
someone else and which have already been passed through the statistical
tool. Methods of collection of Secondary data
  Newspapers.

 Magazines

 Journals

 Internet

 Libraries

 Old records.

SAMPLE DESIGN

A sample design is a definite plan for obtaining a sample from a given

population. It refers to the technique or the procedure and the researcher
would adopt in selecting items of sample. Sample design may as well lay
down the number of items to be included in the sample i.e. the size of the
sample. Sample design is determined before data are collected. Before going
trough sampling design, let us learn some terms.

Population: The aggregate of all the elements, sharing some common set of
characteristics, that comprises the universe for the purpose of the research
problem.

Sample: A subgroup of the elements of the population selected for

participation in the study.

In this project sample size is 50 employees

Sampling Unit: The basic unit containing the elements of the population to
be sampled.

In this project sampling unit is employees

Sampling Technique used in survey-

Nonprobability Sampling Techniques.

• Convenience Sampling.

Nonprobability sampling techniques do not use chance selection procedures.

Rather, they rely on the personal judgment of the researcher where as
probability sampling procedure each element of the population has fixed
probabilistic chance of being selected for the sample.

In our survey, we have used nonprobabilty sampling technique because there

is no way of determining the probability of selecting any particular element
for inclusion for the sample, the estimates obtained are not statistically
projectable to the population..

Among nonprabability sampling techniques, the sampling technique applied

here is convenience sampling. Convenience Sampling attempts to obtain a
sample of convenient elements. The selection units is left primarily to the
inerviewer. Convenience Sampling is the least expensive and least time
consuming of all sampling techniques. The sampling units are accessible,
easy to maesure, and cooperative. In spite of these advantages, his form of
sampling has seroius limitations. Many potential sources of selection bias
are present, including respondent self-selection. Convenience Samples aer
not representative of any definable population.
A Questionnaire, whether it is called a schedule, interview form, or measuring
instrument, is a structured technique for data collection that consists of series of question,
written or verbal, that a respondent answers.

Objective Of A Questionnaire

 It must translates the information needed into a set of specific questions that the
respondents can and will answer.

 A questionnaire must uplift, motivate, and encourage the respondent to become

involved in the interview, to cooperate, and to complete the interview.

 A questionnaire should minimize response error.

CHAPTER 5
 ANALYSIS AND INTERPRETATION

ANALYSIS
The analysis of this project begins with analysis of each question.

ANALYSIS AND INTERPRETATION

Managers need information, not raw data. Research helps in generating information by
analyzing data after its collection .data analysis usually involves reducing accumulated
data to a manageable size, developing summaries, looking for patterns and applying
statististical techniques. Scaled responses on questionnaires and experimental instruments
often require the analyst to derive various functions, as well as to explore relationships
among variables.

In various cases when we deal with statistics we find that the variables are related to each
other or we can also say two variables seem to move in the same direction such as both
are increasing or decreasing or even some factors tend to move in the opposite direction
also means one is increasing and the other is decreasing. Analysis has been done by
applying various statistical tools to study the basic factors that lead to Job satisfaction
among Job Work Assignees. Various important factors identified during the study are:-

• Job security

• Motivation " Attitude

• Stress

One of the tools used for the analysis is correlation among various factors using Karl
Pearson's method through Bivariate table in the software SPSS.

Respondent by Gender
 Male 29
Female 11
Total 40
TABLE 1- SHOWS RESPONDENTS BY GENDER

FIG-1 SHOWS RESPONDENTS BY GENDER

Here we can see maximum number of respondent is male that is 72% and female are
only 28%.

This helps us to know that mostly male employees are working in HDFC Standard life

Departments of Respondent
 Departments No. of employees
Marketing 22
Human resource 8
Finance 5
operation 5

TABLE 2-SHOWS DEPARTEMENTS OF RESPONDENTS

FIG-2 SHOWS DEPARTEMENTS OF RESPONDENTS

Here we can see maximum number of respondent are for marketing department that are
22 out of 40 respondent

Work Experience of Respondent

 S.no Experience in years No. of Respondents
1 less then 1 year 15
2 more then 1 year 10
3 less then 2 year 8
4 more then 2 year 7

TABLE 3-SHOWS WORK EXPERINCE OF RESPONDENT

FIG-3 SHOWS WORK EXPERINCE OF RESPONDENT

Here we can see that employees are not experienced.15 employees are having the
experience of less than 1 year and 13 of less then 2 year.

Satisfaction level with the job

S. NO. Satisfaction Level No. of
Respondents

1 Like very much 25

2 Like some what 10
3 Neutral 4
4 Dislike some what 1

5 Dislike very much Nil

TABLE 4 SHOWS SATISFACTION LEVEL WITH THE JOB

Employee satisfaction

FIG-4 SHOWS SATISFACTION LEVEL WITH THE JOB

The data in the above table reveals that majority of respondents (25) were highly
satisfied wih their job and 10 of respondents are satisfied with their job.

This show that employees are satisfied with their job.

Satisfy with the behavior of management and other employees

 Satisfaction No. of
S.no Level Respondents
Highly
1 Satisfied 22
2 Satisfied 10
3 Moderate 5
4 Unsatisfied 2
Highly
5 Unsatisfied 1

TABLE 5 Shows Satisfaction level with the behavior of management and other
employees

Fig 5 -Shows Satisfaction level with the behavior of management and other employees

The data in the above table reveals that majority of respondents (22) were highly
satisfied wih the behaviour of other employees and 10 of respondents are satisfied
and 5 are moderate.

Career and growth opportunities

 S.no Preferences No. of Respondents

1 Yes 36

2 No 4

Table6 –Shows Career and growth opportunities for emloyees.

Fig-6 Shows Career and growth opportunities for emloyees.

Here we can see maximum number of respondent are think that there career and growth
opportunities offered by the job is that is 90% .

This shows that in HDFC Standard life career and growth opportunities offered by the
job.

Participation in Decision making

 S.no Participation No. of Respondents
1 20%-30% 12
2 30%-40% 10
3 40%-50% 8
4 50%-60% 4
5 Above 60% 6
Table 7-Shows Participation of emloyees in Decision making

Fig-7 Shows Participation of emloyees in Decision making

Here we can see less number of respondent are participating in the Decision making

That is only 6 respondent are participating in the above60% decisions and 12 are
participating in 20%-30%.

Satisfaction Level of Employees

S.NO. Satisfaction Level No. of Respondents

1. Highly Satisfied 9

2. Satisfied 15

3. Moderate 5

4. Unsatisfied 10

5. Highly Unsatisfied 1

Table8-Shows Satisfaction Level of Employees with the salary

FIG8- Shows Satisfaction Level of Employees with the salary

The data in the above table tells us that majority of respondents (15) are satisfied with the
level of salary which they are getting and only (9) of respondents are highly satisfied with
this statement and (10) respondent are not satisfied with the salary which they are getting.
Management is flexible and understands the importance of balancing
my work and personal life.

S. NO. Satisfaction Level No. of Respondents

1 Strongly agree 18
2 Agree 10
3 Undecided 8
4 Disagree 2

5 Strongly disagree 2
TABLE 9-Shows Management is flexible and understands the importance of balancing
my work and personal life.

FIG-9 Shows Management is flexible and understands the importance of balancing my

work and personal life.

The data in the above table tells us that majority of respondents (18) are satified with the
management flexible and understands the importance of balancing my work and personal
life.
Agree with the company bonus plans

S.no Satisfaction Level No. of Respondents

1 Strongly agree 8
2 Agree 12
3 Undecided 11
4 Disagree 6
5 Strongly disagree 3

TABLE-10 Shows how many employees agree with the company bonus plans

Fig-10 Shows how many employees agree with the company bonus plans

The data in the above table tells us that majority of respondents (12) are argee with the
bones plan which they are getting and (8) of respondents are strongly agree with this
statement and (11) respondent are undicided and (6) are disagree.
Is any change is require to improve the working condition

S.no Preferences No. of Respondents

1 Yes 32

2 No 8

TABLE-11 Shows how many employees feel to have improvement in working conditions

Fig-11 Shows how many employees agree with the company pay scale and bonus plans

Here we can see maximum number of respondent are think that change is require to
improve the working condition of the compony opportunities is that is 80% .
CHAPTER 6

CONCLUSIONS
CONCLUSION

An extensive review of the topic "Study of the level of job satisfaction among job work
assignees" it was found that the most important factors conducive to job satisfaction are
the motivational factors: -

" Rewards or Payment,

• Supportive working environment and

• The work itself.

• Working hours.

• Clean and hygienic working place.

It was also found that the primary source of job satisfaction among Job Work assignees
was the sense of achievement experienced by them while on the job.

However, in the same study feelings of dissatisfaction were found to be stemming from
the work itself. The same and the work that was repetitive in nature and not apt according
to the qualification of some of the employees were seen also some of the major factors
leading to dissatisfaction were:-

" Low payment

• Job tenure (3 months) leading to job insecurity among the Job Work

Assignees

mind the various factors leading to the job satisfaction and by enhancing the profile of
job.
Employees tend to prefer jobs that give them opportunities to use their skills and
abilities and offers freedom and feedback. They want pay system and promotion policies
that they perceive as being just and ambiguous and in line with their expectations. When
pay is seen as fair that is based on job and individual skills, satisfaction is likely to result.

Employees are also concerned with their work environment for both personal
as well as professional life.

So finally it is concluded that the level of job satisfaction is there but need to be increased
and maintained.
 CHAPTER 7

LIMITATIONS
Limitation

There are various limitation faced during the study as the study bis related to the human psychology

and behaviour basically. Some of the problems faceddurig the study are:-

• while collecting the data it was noticed that most of the respondent were getting struck at

statement, they were actually related to make out whether the statement is related to their job or

routine life .

• Another major obstruction found the study was respondents were quite reluctant in giving their

original details.

• Even it is not noticed thatsome of the data entry operations wrer not even ready to fill in the

questionnaires, so their responses were most of the time neutral.

 CHAPTER 8

SUGGESTIONS
Suggestions

• To increase satisfaction and retention of employees.

• It will help in reducing the factors leading to absenteeism and staff turnover.

• It will help in generating factors which can defuse tension and improve working condition

Which will ultimately lead to job satisfaction.

• The method of recruitment should be improved.

• Select the right person for the right job.

• Promotion policy should be improved

• Management should check the performance of their employees time to time.

• Overall work environment should also be improved.

 CHAPTER 9

BIBLIOGRAPHY
 REFERENCES

BOOK S

Rbbins Stephen P , Organizational behaviour .

Beri. G C, Statistics for management, Tata McGraw Hill

Cooper donal R, Schindler Pamela S, Business Research Method.

Kothari C R, Research Methodology

INTERNET LINKS

 http://findarticles.com/p/articles/mi_qa5321/is_200407/ai_n21351846/pg_5

 http://humanresources.about.com/od/glossarye/a/employee_inv.htm

 http://job satisfaction\job satisfaction3.htm

 http:// satisfaction\job satisfaction\herzberg – motivation-hygiene theory.htm

 http://www.nrdc.org/buildinggreen/bizcase/own_productivity.asp

 http://www.nhpcindia.com/English/Scripts/Aboutus_Objectives.aspx

 http://wiki.answers.com/Q/Why_to_study_about_employee_satisfaction

 http://wiki.answers.com/Q/What_is_the_importance_of_employee_satisfaction_in
_an_organisation
CHAPTER 10

ANNEXURES
 QUESTIONNAIRE

SURVEY ON EMPLOYEE’S SATISFACTION OF HDFC STANDARD LIFE

INSURANCE COMPANY

Questions:

Q.1 What is your gender.

l Male ● Female

Q.2 What department do you work in?

● ……………………..

Q.3 How long have you worked for this company?

●……………………..

Q.4 How do you like this job?

Like very Like some Neutral Dislike some Dislike very

Much what what Much

Q.5 I am treated with respect by management and the people I work with.
● Strongly Disagree

● Disagree

● Undecided

● Agree
● Strongly Agree
Q.6 Is there any career enhancement opportunities and growth in this job ?

● Yes ● No

Q.7 How much do you participate in decision making ?

o20%-30% o 30%-40% o 40%-50%

o 50%-60% o above 60%

Q.8 Are you satisfied with you salary level?

Highly Unsatisfied Moderate Satisfied Highly

Unsatisfied Satisfied

Q.9 Management is flexible and understands the importance of balancing my work and
personal life.
● Strongly Disagree
● Disagree
● Undecided
● Agree
● Strongly Agree

Q.10 Are you agree with the company pay scale and bonus plans ?

Strongly Agree Undecided Disagree Strongly

Agree Disagree

Q.11 Do you feel there is change require in your department

to improve working conditions?
● YES ● NO
Q.12 Rank the following motivational factor according to you :-

FACTOR RANK(1 to 4 )1 is highest

● Promotion …… ● Reward and

Recognition ……

● Achievemant …… ● Higher
authority and responsibility ……

PERSONAL DETAIL :

NAME :- ………………………….

MOBILE NO:- ………………………….

ADDRESS OF COMMUNICATION:- ……………………………

………………………….