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  • Tarea 04

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    TAREA 04

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    3 views1 page

    Tarea 04

    Uploaded by

    AmilcarCarrascoCruz
    bueno

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    TAREA N°4

    SEMANA 8: EL CLIENTE COMO ELEMENTO CENTRAL

    1. Cuál es la fórmula para Fórmula para Determinar el Nivel de Satisfacción


    del Cliente:
    2. Describa los Tipos de expectativas de servicio.
    3. Explique la zona de tolerancia del cliente

    Dirección Académica

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