You are receiving this e-mail as a result of contacting the Canon helpdesk or web self-

service site. On behalf of Canon we would like to invite you to complete a survey that
will help Canon understand their customer requirements further and aid the continual
improvement and development of the service they offer.

At the end of the survey you will be able to opt into the competition, where you
will have the chance of winning a Canon digital camera. Full terms and conditions
can be found here: https://five.surveys.com/projects/j246510r/tandc_ENU.htm

If you do not wish to take part in this survey, please ignore this email. You will
not be contacted by us for any other reason but may receive similar questionnaire
invites in the future if you happen to contact Canon. Again, you can simply ignore
any future emails if you do not wish to take part in this survey.

If you need to raise a query about a Canon product or item, please contact Canon
directly, as we are unable to pass your individual queries onto Canon.

Please click here to access the site:

http://www.Surveys.com/s.aspx?project=j246510c&Id=1275439

The survey is confidential. It should take about 15 minutes to complete.

The survey is being conducted on Canon's behalf by GfK NOP. No approach will be
made to you as a result of your responses, which will remain completely
confidential. You can find out more about GfK NOP at http://www.gfknop.co.uk

Thank you for your help.

This email is sent from an unmonitored mailbox, so please don't reply directly to
this address.
 TERMS AND CONDITIONS – CUSTOMER SURVEY COMPETITION 2010

1. The Promoter

1.1 The promoter of this competition (the “Competition”) is Canon Europa, N.V. at
Bovenkerkerweg 59-61, 1185 XB, Amstelveen, The Netherlands (“Canon”).

2. The Participants

2.1 Participants must be resident in any of the following countries:

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Spain
• Sweden
• Switzerland
• United Kingdom

2.2 Persons affiliated with Canon, including but not limited to Canon staff and
their family members, are not permitted to enter the Competition. Any such
Entry will be disqualified.
2.3 By submitting an entry, all participants are deemed to have agreed to be
bound by these terms and conditions.

3. How to Enter the Competition

3.1 This Competition is open to all those who have completed the Canon
 Customer Support Centre Survey and/or the Customer Repair Survey and
have opted into the Competition
3.2 No purchase or entry fee is required. Simply complete the Canon customer
survey and answer the Competition question and slogan at the end of the
survey for your chance to win.
3.3 This promotion runs for total of 12 months (1 year) from 1 January 2010 to
31 December 2010, with five winners selected each month on the last day
of that month (finishing on 31 December 2010 with 60 winners in total).
3.4 Only one entry will be accepted per person per completed survey.

4. Allocation of the Prizes

4.1 All correct entries received by midday on the last day of each month will be
entered into the competition (correct entries received after midday on the
last day of the month will be entered into the next month’s competition).
4.2 The five entries with the best slogans will be selected from all the correct
entries each month. As such, a total of 60 winners will be selected
throughout the term of this competition (2010).
4.3 The best slogans will be those slogans that, in the absolute discretion of
Canon (or any third party authorised by Canon to administer this
Competition), are the most appropriate, funniest, most original or most
thoughtful of that month’s entries.
4.4 On selection, the Winners will be notified by Canon (or its authorised third
party) via email within 14 days after the end of the month and must confirm
acceptance within 14 days of notification.
4.6 By entering the Competition, all participants expressly agree to allow Canon (or its
authorised third party) to publish the name and country of the winners. If a winner does not
wish such details to be published, he/she must make this clear at time of accepting the
prize.
4.7 A list of Prize winners will be available 1 month after the end date of the
Competition by sending an e-mail to amanda.peet@gfk.com
4.8 The decision of Canon (or its authorised third party) and the allocation of
prizes are absolutely final and no correspondence will be entered into.

5. Prizes

5.1 The prizes each month will be five Canon digital camera (DSC) with an
estimated value between 200 Euro and 250 Euro (between two hundred and
two hundred and fifty Euros) and will be selected by Canon (or its authorised
third party). The actual prize and value will be communicated to the winners
when notified.
5.2 All prizes are non-transferrable and no cash alternative is available.
5.3 All Winners must accept the Prize within 14 days from the date of notification by sending an
e-mail with his/her acceptance to the e-mail address indicated in the notification sent by
Canon (or any authorised third party administering the competition). Upon acceptance
thereof, the prize will be sent by post to the winner within 4 weeks of the date of
acceptance.
5.4 If a winner fails to accept the prize within 14 days of notification, it will be revoked and the
 next best entry will be selected and awarded the prize and so on until acceptance.
5.5 Canon reserves the right to offer any alternative Canon product of equal or greater value as
prizes.
5.6 Canon reserves the right to void the Competition at any time and change these Terms and
Conditions without prior notice, if this is necessitated by unforeseen circumstances beyond
Canon’s reasonable control.
5.7 The payment of any taxes applicable to the prize will be exclusively the responsibility of the
winner.

6. DISCLAIMERS

6.1 Canon shall not be liable for any direct or indirect losses, damages or injuries of any nature
howsoever caused, sustained by any participant under this Competition, insofar as
permitted by law. However, nothing in these Terms and Conditions shall have the effect of
excluding or restricting Canon's liability for personal injury or death, or caused by gross
negligence or willful intent by Canon.
6.2 Canon shall not be liable for any failure to fulfill this offer where such failure is caused by any
supervening circumstances amounting to force majeure. Such circumstances shall include,
but shall not be limited to, severe weather conditions, fire, flood, war, earthquake, riots,
industrial dispute, terrorism, acts of God, or events that, without the fault of either party,
render performance impossible or incapable of satisfactory execution.
6.3 Canon accepts no responsibility for any entries sent after the closing dates as set out in
Clause 3.3. GfK NOP and Canon do not accept any responsibility for late or lost entries due
to the Internet. Proof of sending is not proof of receipt

7. GOVERNING LAW

7.1 The Laws of the Netherlands will apply to this Competition and the parties agree to the
exclusive jurisdiction of the courts of Amsterdam.

8. PRIVACY NOTICE

8.1 Canon is committed to protecting your privacy and any personal information supplied by you
will be used by Canon and any of its authorised third parties solely for the purpose of
administering the Competition. The personal data provided in the Entry is held on secure
computer and manual files and shall not be processed for any other purposes than
administering the Competition. You have the right to access, correct, update, or delete your
data. For contact information and further details on Canon’s Privacy Policy, please visit the
website <http://www.canon-europe.com>.
Privacy Statement
This online questionnaire is being conducted by GfK.

Contact
You can contact us at Amanda.Peet@gfk.com to discuss any problems with this survey. You can find
out more about us at www.gfk.com

Confidential
The key principles of professional market research are founded on honesty, objectivity, confidentiality
and transparency. We are members of the UK Market Research Society ( http://www.mrs.org.uk ) and
the Council of American Survey Research Organizations ( http://www.casro.org/ ). We follow their
codes of conduct for market research and we are also adherents to the ICC/ESOMAR International
Code of Marketing and Social Research Practice ( http://www.esomar.org )

You shall be entitled to complete assurance that no information collected in a research survey, which
could be used to identify you, will be disclosed to anyone else without your agreement; that the
information you supply shall not be used for purposes other than research and that you will in no way
be adversely affected as a result of participation.

Research findings will always be reported accurately and never used to mislead anyone, in any way.

Voluntary
As with all forms of marketing and opinion research, your co-operation is voluntary at all times. No
personal information is sought from or about, you without your prior knowledge and agreement.

You are entitled at any stage of the interview, or subsequently, to ask that part or all of the record of
your interview be destroyed or deleted. Wherever reasonable and practical we will conform to such a
request.

Children
We try our best not to interview children without first getting the permission of their parents, though
we cannot always guarantee this to be the case.

Cookies/Invisible processing
We use cookies and other similar devices sparingly and only for quality control, validation and to
prevent bothersome repeat surveying. You can configure your Browser to notify you when cookies are
being placed on your computer. You can also delete cookies by adjusting your browser settings

We automatically capture information about your browser type in order to deliver an interview best
suited to your software. We do no other invisible processing of data from your computer.

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