CMA CGM BENIN

EXPORT INFORMATION GUIDE

VESSEL SCHEDULE
• Vessel schedule can be accessed via CMA CGM website
• URL: https://www.cma-cgm.com/ebusiness/schedules/port
• CMA CGM app on Android apple Store
• If help required, contact our: e-Commerce or booking desks.

QUOTATION
Request freight rate from sales team to have access to SQ: special Quotation reference
SQ: is mandatory for online booking.

SPECIAL POD REQUIREMENT

Shipper’s responsibility to provide CMA CGM ‘’ special documentation required at POD”. Below are
examples (not limited to):

Cargo tracking Note (CTN) or BSC)

• Guinea Bissau, Niger, Nigeria
•
Electronic Cargo tracking note (ECTN) or (BIETC) or (BESC)
• Congo (Brazzaville / Pointe Noire)
• Gabon
• Thad
•
Feri Number
 • DR Congo (Matadi / Kinshasa)
Form M
• Nigeria

SPECIAL CARGO REQUIREMENT

Hazardous cargo (fill hazardous DG form)
• UN number, class, packaging group, flash point proper shipping name, marine pollutant
• Attach examples of hazardous sticker on all four (4) sides of container

BOOKING
Booking request to be placed via: CMA CGM portal (recommended)
▪ URL: https://www.cma-cgm.com/ebusiness/booking/request

SHIPPING INSTRUCTIONS
Shipping instruction to be submitted via CMA CGM portal (recommended)
▪ URL: https://www.cma-cgm.com/ebusiness/si/request/step1

VERIFIED GROSS MASS (VGM)

Shipper’s responsibility to weigh container with:
• Method 1 or method 2
• Submit VGM to CMA CGM via online (CMA CGM portal)
• ‘COMPULSORY COPPER SCRAP VGM FOR THE TERMINAL’
• NO VGM, NO LOAD
▪ URL: https://www.cma-cgm.com/ebusiness/vgm/declaration

CHANGE OF SHIPMENT PARTIES (shipper, Consignee of notify)

• Surrender full sets of OBL in CMA CGM office
• Attached LOI on shipper’s letter head
• LOR (letter of renouncement) is required from old consignee if needed
• Shipment parties’ change fees to be paid
• POD customs fine applicable if any

CHANGE OF DESTINATION AFTER VESSEL SAILING

• Surrender full sets of OBL in CMA CGM office
• Attached LOI on shipper’s letter head
• COD acceptance is subject to ho an POD approval
• COD cost to be advised after completing of formalities
• COD fees: to be advised depending on the case

TELEX RELEASE / SURRENDER

• Surrender full sets of OBL in CMA CGM office
• Attached Express release form on Shipper’s letter head
• Telex Release fees to be paid
SEAWAY BILL
• Seaway Bill allowed
• Seaway bill must not state “to the order”

OPENING HOURS
Below timings will be observed throughout the year except for bank / public holidays
Monday to Friday
• Working 08:00 am to 12:30 pm
• Lunch 12:30 pm to 02:00 pm
• Working 02:00 pm to 05:30 pm

CONTACT :

Customer care: CTO.BJ_CUSTOMERSERVICE@cma-cgm.com Mob: +229 66596606

eCommerce Rep: Cto.akpossou@cma-cgm.com Mob: + 229 66596631
Booking Desk: cto.booking@cma-cgm.com Mob: + 229 66594629
Sales REP: Cto.esavidetove@cma-cgm.com Mob: + 229 66596624
Service Delivery / Export Doc Cto.bj_documentation@cma-cgm.com Mob: + 229 66596618

GENERIC EMAILS:

General Inbox: Cto.hotline@cma-cgm.com

Booking: cto.boobing@cma-cgm.com
VGM : cto.vgmcontact@cma-cgm.com
Import : cto.bj_docimport@cma-cgm.com
Export : cto.bj_documation@cma-cgm.com
SSC Desk : Ssc.Bjexportdocs@cma-cgm.com
Operations : cto.bj_operations@cma-cgm.com
Intermodal : cto.tbl@cma-cgm.com
Logistics : cto.logistic@cma-cgm.com
Sales : cto.bj_commercia_cma@cma-cgm.com
Finance: cto.bj_comptabilite@cma-cgm.com