Professional Documents
Culture Documents
Channel The vehicle of medium through which signals are sent, for
example, the vocal-auditory channel
Choice points Moments when you have to make a choice about whom you
communicate with, what you say, what you don't say, how you
phrase what you want to say, and so on
Content and Two aspects to which messages may refer: the world external
relationship to both the speaker and listener (content) and the connections
dimension existing between the individuals who are interacting
(relationship) [Listen to both the content and the relationship
aspects of messages, distinguish between them, and respond to
both. Analyze conflict messages in terms of content and
relationship dimensions, and respond to each accordingly]
Term Definition
Cultural approach that holds as human species evolved from earlier life
evolution forms to Homo sapiens, culture also evolves
Cultural theory that all cultures are different but no culture is either
relativism superior or inferior to any other
ethnic identity an identification and adoption of the beliefs and customs of the
culture
Ethnocentrism tendency to see others and their behaviors through your own
cultural filters, tendency to evaluate your own culture as
superior
Feminine a culture that values modesty, concern for relationships and the
culture quality of life, and tenderness
Restraint cultures that foster the curbing of such gratification and its
regulation by social norms
Short-term A culture where people look more to the past and present;
orientation spend their resources for the present and want quick results
from their efforts
Chapter Three
Upward social Comparing yourself to those who you think are better than you
comparison
Johari Window 4 selves: Open self, blind self, hidden self, unknown self. If
one is changed, everything else changes
Open self information of self that you and others know
Blind self information that you don't know about self but others do know
Unknown self no one, even yourself knows this about you (i.e. hidden talents)
Self-destructive Ideas you have about yourself that are unproductive or make it
beliefs more difficult to achieve your goals. (i.e. needing to be perfect
and trying to perform unrealistically high levels of work)
Selective Attend to those that you anticipate will fulfill your needs or
attention will prove enjoyable. i.e. daydreaming in class until your name
is called
Similarity Things that are physically similar (look alike) are perceived as
belonging together
Contrast Opposite of similarity: items that are very different from each
other are believed to not belong together
Schema (pl. Mental templates that help you organize information that you
schemata) come in contact with every day. (i.e. stereotype)
primacy effect when whatever is said first exerts the most influence
Recency effect when whatever is said last or most recently exerts the most
influence
Self-serving when we take credit for the positive and deny responsibility for
bias the negative (i.e. if you get a D on a text, you'll blame the
difficulty, while if you get an A you attribute your intelligence
Self- a way to be taken care of, protected, or the desire for someone
deprecating to come to your aid
strategies