About Bahwan CyberTek (BCT)

 BCT is a CMMi Level 5, Product and IT Services organization, providing

integration centric BPM product suite and delivering consulting, systems
integration, and outsourcing solutions to clients in multiple industries and
more than 11* countries
 Established on Jun 16th, 1999
 Global Headquarters - Chennai, India
 Key Highlights
– 300+ Clients including Fortune 500 companies
– Intellectual Property “Cuecent Product Suite” with strategic business accelerators for
verticals like BFS, Government, Oil & Gas and Logistics
– Branch Transformation an integrated platform to provide in branch merchandising
– 1200+ Associates
– 100+ ERP Package implementation expertise world over
– Involved in large e-Gov projects in ME & Africa
– Managing one of the best 4PL logistics along with DHL
– Ranked by Deloitte for the third consecutive year among the Fast 50 Technology companies
in India
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 BCT
Evolution and growth

Over 146%
Revenue Growth Growth in the last 3 yrs
Established in 1999 BCT has
emerged as a significant player in
Global IT solutions and services, and 2008 - 2010
is fast emerging as a world-class
 Next Level of
business transformation company Thought
2005 - 2007
Leadership in
 Supply Chain Services &
Management Product Offering
2003 - 2004
 Consulting
 IT Consulting  Customized
 Outsourcing BPO Solution,
2000 - 2002  IBM – Joint
Services
 Oracle  Training Offering
Implementation  Banking CMMi Level 5
1999  Cuecent Products  Industry Focus
 Application - Cashswitch CMM Level 4
Infrastructure ISO Certification
 Services

USA, India, Muscat, UAE GLOBAL FOOTPRINT Africa

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 Transforming Businesses & Careers

Enterprise Applications

BFSI Government Energy & SCM & Technology

Utilities Logistics
Strategy & Process Consulting

Knowledge / Business Process Outsourcing

Enterprise Application Development

Cuecent Application Suite – BPM - ESB

Infrastructure Management

Professional Services

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 Offerings

Products Services Industries

– CUECENT Business Process
Management Suite
– CUECENT BPMN Modeler
– CUECENT eBusiness Process
Automation and Collaboration
– CUECENT Enterprise Service
Bus
– CUECENT Business Activity
Monitor
– Consulting – BFSI
– Package Implementation – Government
– Application services – Energy & Utilities
(Implementation, custom – SCM & Logistics
development, maintenance)
– Infrastructure services
– Outsourcing

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 Offerings
Products - CUECENT Business Process Management Suite

 Comprehensive Business
Process Management (BPM)
suite
 Automate and optimize complex
system, document and human
centric business processes
 4 tightly integrated components
allow organizations to design,
integrate, deploy, execute,
monitor and optimize their
critical business processes and
operations
 Proven product with live
implementations managing
mission critical environments for
over five years

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 Offerings
Products - Cuecent Product Stack

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 Offerings
Products - Integration Centric BPMS Solution

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 Cuecent ePay

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 Offerings
Products - Cuecent eRemit

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 Offerings
Products - Cuecent REACH

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 Offerings
Services – Portfolio

 Consulting
 Package
Implementation
 Application
services
(Implementation,
custom
development,
maintenance)
 Infrastructure
services
 Outsourcing

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 Offerings
Services – Oracle Practice

• Leading Oracle Partner, with rich experience in consulting and over 100
implementation sites on Oracle E Business Suite
• Offshore capabilities include production / maintenance support of Oracle
Application Suites

Consulting Implementation Q&A and Support Migration Enhancements

 Business Process  Business  Health Check Review  Migration of 10.7SC  Custom
Re-engineering Requirement Study & Assessment to r12 or 11x to R12 Development of
 Package Selection (RDD)  Applications Support  Migration of Forms
Consulting  Configuration of  Application Systems Customizations  Reports
 Solution Architecting Oracle Applications Administration  Data Migration of Customization
 Training & Support Legacy data to Apps
Deployment  Database
Administration
Support

Training capabilities for resources on Oracle Applications

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 Offerings
Industries

BFSI Government Energy & Utilities

Growth through IP led approach

Innovation & J.V’s

SCM & Logistics Technology Platforms

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 Offerings
Industries - BFSI Focus
Cuecent family of products have
been developed specially to
address the needs of the Banks,
Financial Services, Small business
and Enterprises
 Intuitive process-
management tool that
incorporates components to
offer a business-level
process-oriented
environment
 Provides solid repository
features like automatic
version management and
check-in/checkout
functionality for unpublished
processes
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 An electronic bill
presentment and payment
solution, it helps banks,
utilities, and government to
provide unlimited value by
helping their customers
manage payments across
services from a single
window
 CUECENT FINFLEX is an
Application Software
designed and developed to
provide a total integrated
solution for comprehensive
Funds and Portfolio
Management
 Enables financial
institutions and Money
Exchange Houses to
leverage payment
innovations to attract online
customers, capture new
revenue streams, and
reduce processing costs
 Cuecent Channel Manager
is an Integrated Channel
Manager that provide a
comprehensive answer for
growing banking service
needs
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 Offerings
Industries – BFSI offerings

BCT
BCT Managed
Managed Services
Services Offerings
Offerings BCT
BCT Services
Services Offerings
Offerings BCT
BCT Solutions
Solutions

Support
Support Services
Services Funds
Funds Core
Core Processing
Processing Delivery
Delivery Access
Access
&
& Regulatory
Regulatory
Administration
Administration E-mail S Interface
Core Banking ICM Layer
Finance Messaging E
Oracle GL C
GL & Accounting Reuters Kondor +
Treasury Conferencing
U Teller
BCTFunctions
BTS
Deposits, Loans, Education R (Service Centers)
Savings & Credit & I
Human Resources Investment Lending & Training
Oracle HRMS Interaction with T OPUS
ATM ATM
& POS/EFT
Management
Reuter’s Kondor
Investment & + Cheque Imaging & Y Switch
Brokerage Printing
Performance Product Management & Self-Service
Oracle EPS OPUS Switch
Management Phone & Internet
International Banking Workflow & I
BCT CashSwitch Document N
& Foreign Exchange Customer Information
Customer Systems Management T Contact/ Talisma
Infoline Centre
Talisma CRM
Relationship E
Management Interaction with G BCT Payment
FRS Risk Reporting Non-Banking Payment Gateway
Other Banks R Gateway
OPUS Solutions
Financial Products Transaction A
Enterprise OPUS EFT Switch
Oracle EIS (Cards) Switching T Other Agents
Information Systems ICM
Interaction
FRA Centralwith
Bk I or Channels
Central Bank
Reporting O
Risk Management
IRIS Risk & Transaction
OPUS &
Solutions N
FRS Global
Reporting Internet Banking
Management
Data Warehousing
System Payments Processing

BCT Solutions Coverage = 80%

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 Offerings
Industries – BFS Capabilities

Banking Financial Services

Strengths (Top 3) • Dedicated 100+ Subject Matter • Relationship with Existing
Experts, Customers
• Business Process Capability • Comprehensive Services to
• Dedicated service offerings Customers
Differentiators • Cuecent BPMS / ESB • Cuecent iFX
(Top 3) • Cuecent ICM • Cuecent FINFLEX
• Cuecent eRemit
• Cuecent ePay
Opportunities (Top 3) • Package & Product Implementation in • Technology Alliances
US, Europe and APAC • Growing IT Services Market

Threats (Top 3) • Tier 1 System Integrators • Market Dynamics

• Integration Centric BPM Players
Service Offerings (Top • Integrated Channel Management
3) • Cash Remittance solutions
• e-Payment solutions
Value Proposition • Integration centric
• Multiple implementation expertise
• Industry Niche solution
• Intense Competition
• Fund Management
• Portfolio Management
• Financial Application Integration
platform

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 Offerings
Industries – BFSI - Branch Transformation

An integrated platform to provision in-branch merchandising by continuously

capturing dynamic customer needs cultivating cross-sell opportunities through
effective teller-customer relationship, and maximizing revenue with well-targeted and
highly personalized advisory

 Cuecent Branch Transformation BT enables bank to

– Transform bank branches into an effective sales and relationship centers
– Increase branch revenue through enhanced cross/up sell opportunities
– Retain your most profitable customers with personalized and responsive customer service
– Boost staff productivity through high-speed, integrated and flexible solutions with easy-to-use
front-end applications
– Reduce branch's operating costs with centralized operational capabilities and faster
customer service time
– Provide an asset for reuse across all channels facilitating a strategic move toward multi-
channel banking
– Betters customer profiling and the needs assessment process
– Monitors and effectively manages business and staff productivity
– Suggest the right set of investment opportunities to the customer on a real-time basis inside
the branch and improves customer loyalty and satisfaction?

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 Offerings
Industries – BFSI Partner products

Reconciliation & Trade Finance BT – MQ Services Filenet

BT, BPM BAM, ICM ESB,

ePAY eREMIT, iFacts
Finflex Pvt Banking & Wealth Mgmt Risk & Regulatory Compliance

Mobile Banking & Branch Frontend ICM – Core Banking Services Relationship Based Pricing

ATM Switch & Cards Solutions BI / Budgeting & Planning eBusiness Suite / Hyperion

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 Offerings
Industries – BFSI customers (partial list)

B M I Bank Melli Iran

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 Offerings
Industries – Government Focus

Economic Aid
Policy & Development Public
Broadcasting
Public Administration
Energy
Research

Justice

Constituent
Services
Health

Federal, State & Local

Tax Revenue Government
Admin
Social Services

Education

Transportation
Public
Utilities

Defense Banking
Postal Services
Retail Services Public Security Services

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 Offerings
Industries – Government Offerings

Solution
National ICT Workforce Development Model
Center for Creativity
Sanad Citizen Service Delivery (BOOT) Model
Infoline Contact Center
ePay Aggregation – ePay
National ePayment Hub – ePay
Enterprise Integrated Revenue System – ePay
Privatization of Electricity & Water Sectors
Integrated Licensing & Financial System
Customer
Ministry of Manpower, Oman
Ministry of Manpower, Oman
Government of Oman
Omantel & PEIE, Oman
Dubai eGovernment, Dubai
efinance, Ministry of Finance, Egypt
Dubai Municipality, Dubai
Ministry of Electricity & Water, Oman
Sharjah Economic Development Department, UAE

E-Tendering (Oracle iProcurement) Department of Finance, Abu Dhabi, UAE

Pension Fund Automation PASI
Sovereign Wealth Fund Management PASI
Oracle E-Business Suite Etisalat / SCCI / PASI
Royal Protocol System Diwan of Royal Court, Oman
Cuecent Payroll MOJ/ TRA/ MOMP

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 Offerings
Industries – Cuecent ESB as a backbone of National
Payment gateway

Cuecent epay Solution Framework

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 Offerings
Industries – National Payment Hub

Offers innovation approach for Government to efficiently and effectively integrate,

automate & manage the payment landscape via consolidation, standardization,
Optimization and ability to extend.

Centralize Payment Operations Centralize Unique Business Enterprise

Data store Reporting Functions/Process Process Integrations

Centralize Operations Centralize Common Administration Self Service Hosted Service

Message bus Functions/Process & Deployment Portal (Revenue LOB)
Portal

CONSOLIDATE STANDARDIZE OPTIMIZE EXTEND

Centralize common Biz processes

Consolidate interactions
Single payment transaction data
store.
Portal for operations, reporting &
Exception Management.
& function interactions
Centralize the Unique Processes &
function interactions
Business Rules administration
Ease of deployments
Extend the to other banks and
consortium as a service
Aggregated business view
Extend for internal Enterprise
Business Performance reporting
Application integrations.
Self service Portal
Extend to integrate with third
party vendors and partners.

MANAGEABILITY LEVERAGABILITY PREDICTABILITY COLLABORATION

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 Offerings
Industries – The way it will be tomorrow

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 Offerings
Industries –Energy & Utilities offerings

Level-4
Decision
CORPORATE EXCELLENCE Cuecent
Support
Systems

Level-3 Enterprise
IS -Utilities IS -oil
BUSINESS EXCELLENCE Solutions

Integrated Plant
Level-2 Asset Life Management GE, Rock
MAXIMO
well
MANUFACTURING EXCELLENCE
EAM | MES | APC

Level-1 Wondarware
Plant Control Automation
OSI-PI
OPERATIONAL Intellution
DCS | PLC | SCADA | Historian
EXCELLENCE

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 Offerings
Industries – Oil & Gas customers (Partial list)

BCT PRODUCTS
Partial List of Customers

MOVE THE LIMIT

BOLT – ON APPLICATIONS
MOBILE TOP UP SOLUTIONS

BCT SERVICES
• Enterprise applications
implementation Oracle and SAP
• Web Cards Management
• Application and Infrastructure
Managed Services

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 Offerings
Industries – Pan-African e-Network Architecture
Data Center
at Delhi
2 3 4 5 6 7 Satellite

IISc BITS, University IIT, Delhi

IGNOU
Bangalore Pilani of Madras Kanpur University
5 Regional Super Specialty
Hospitals
1
Hub Station
AMITY Landing Station
University India IPLC 5 Regional University
Centers
1 12
AIIMS, Delhi MPLS KEM, Mumbai
Landing Station
53 Learning Centers
2 11 Africa
( DAKAR,
Fortis Hospital, SENEGAL )
SRMCRI, Chennai
Noida
53 Patient-End Locations
3 10
MCKR, Delhi Apollo Hospital,
Chennai
53 VVIP Nodes
4 5 6 7 8 9
Manipal Hospital,
EHIRC, Delhi SMC, CARE AIMSRC, Narayana,
Bangalore
Ghaziabad Hospital, Kochi Hrudayalaya,
Hyderabad Bangalore
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 Offerings
Industries – PDO Logistics, Oman

PDO Logistics is complex & covers

several areas within the logistics domain
 Movement of Rig & well test units
 Cargo consolidation & delivery
 Loading/Unloading of Cargo
 Water Haulage for Rigs and Communities
 Clearing & Forwarding
 Personal effects
 Emergency response
 Light vehicles (Pool and permanent allocation)
 Special vehicle management
 Diesel distribution
 Receipt & storage of materials
 Issue & despatch of materials
Materials - cargo
 Processing of surplus materials
Personal effects
Aviation
People
Oil rigs

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 Offerings
Industries – 4PL Vision & Goals

VALUE VISION Deliver step changes in value generation and

operational excellence through knowledge
transfer, technology & innovation

GOAL1: Reduce contractor costs by X% in Year 1 and thereafter at Y%

GOAL 1
per annum

GOAL
GOAL2:
2 Minimize rig move time and improve operational efficiency

GOAL
GOAL3:
3 Raise levels of HSE compliance and performance

GOAL
GOAL4:
4 Increase secondary business to X% of total revenues

GOAL5: Introduce new operators into the 4PL Cargo Haulage

GOAL 5
Community

GOAL
GOAL6:
6 Increase 3PL Asset Utilization / Return on Investment

GOAL7:
GOAL 7 Fulfill social obligations within the Omani Transport Community

Increase level of professional competence within the Omani

GOAL 8
Logistics Community

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 Offerings
Industries – 4PL Organization Building & Change Mgmt

Forming & Storming Norming Performing

Traditional Stability Transformation
Cost reduction Cost to Value focus Strategic alignment
Deployment Expertise Continual Improvement
Competency development Value discussion Partnerships
Process development Aligned objectives Innovation Value
Customer familiarisation Technology alignment Growth
Information exchange Relationships Trust
Clarity of roles

2005 | 2 Years 2007 | 1 Year 2008 | 1 Year

Implement Perform Step Change

People / Change Focus

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 Technology Expertise

Development &
Client/Server Architecture, Web Enabling, e-Commerce, IBM AS/400
Testing
ERP/CRM SAP, Siebel, Oracle, Microsoft Business Solutions
Web and ASP.NET, C#, HTML, DHTML, XML, ADO, Java, JavaScript, Java-beans, EJB,
E-commerce WebLogic, Websphere, VBScript, ActiveX, IIS, MTS, SOAP, Web Services
Front-end VB.NET, Visual Basic, Visual C++, MFC, SDK, C/C++, COM, DCOM, ATL,
Development ABAP/4, Dexterity, RPG/400
Back-end Database MS SQL Server, SQL.NET, Oracle, Sybase, DB2, MS Access
Oracle Tools Oracle 10G, 9i, Oracle DBA, PL/SQL, PERL, Pro*C, ETL, Informatica, Business
Objects, Epiphany, Oracle Discoverer, PSP, Java Script, Java, J-Developer,
Oracle App. Server, Oracle Developer Suite
Operating System UNIX, Windows, Windows NT, OS/400 ERWIN, Visual Source Safe, MS Office
Tools Suite
Enterprise
Application Cuecent ESB, Oracle Fusion
Integration

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 Joint Ventures
 BCT has been at the forefront of
establishing a state of the art call
center that supports call center
infrastructure requirements for the
Middle East region
 In the year 2003-04, a five-year
contract was won from Gulf Air to
run the contact center, worth over
US$ 2 Million
 First hosted IPCC based contact
Centre offering tremendous
operational flexibility in the Middle-
East
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 Bahwan DHL is a joint venture
between Bahwan CyberTek and
DHL
 Fourth-party logistics (4PL)
management service to Petroleum
Development Oman (PDO), the
country’s leading oil exploration and
production company.
 USD 500 Million Contract spanning
5 years.
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 Joint Ventures
Infoline – Customers

2003 2004 2005

Royal Oman Police Ministry of Tourism

2006 2007 2008

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 Infrastructure

Training Center BCT Chennai

 Chennai Data Center

 25+ servers
 4TB hot storage + 9 TB grid storage
 2MBPS bandwidth both ways
 VOIP Network
 VPN with delivery sites
 24X7 available & secure
 OLTP & Real Time Applications Hosting

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 Quality Centric : Q-cent

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 Awards

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 Awards

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 Awards

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 Recent Press

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 Partial list of customers

 Banking and Financial Services  Retail & Distribution  Research / Non-Profit

– Thomas Cook Al-Rostamani (T-Care), – Al Khan Foodstuff LLC, Oman Organizations
UAE – Grand Stores, UAE – International Center for
– National Bank of Dubai, UAE – Ingram Micro, India Agricultural Research in Dry
– RAK Bank, UAE – Electronics Company Ltd, Oman Areas (ICARDA), Aleppo, Syria
– Bank Muscat, Sultanate of Oman
 Oil Refineries and Gas  Utilities & Power
– National Bank of Oman, Sultanate of – Electricity Holding Company,
Oman – Oman Refinery Company, Oman
Oman
– Webster Bank, USA – BP Oman (Now Oman Oil Marketing
Company) – Oman Investment and Finance
– Statestreet Bank, USA Company, Oman
– BP UAE
– Bank of India, India – Dhofar Power Company,
– Shell Oman Salalah, Oman
– Canara Bank, India
– MB Petroleum
 Government  Telecommunications
 Logistics – Etisalat, Egypt
– Sharjah Chamber of Commerce and
Industry, UAE – Bahwan Exel LLC, Oman
– Petroleum Development Oman  Pharmaceuticals
– Sharjah Economic Development
Department, UAE – Truckoman LLC, Oman – National Pharmaceutical
Industries Company, Oman
– Abu Dhabi Department of Finance, UAE
 Manufacturing – Ebin Rasheed Pharmacy LLC,
– Dubai eGovernment, UAE
– Thermax Ltd, Pune, India Oman
– Ministry of Finance (MOF), Oman
– Madras Rubber Factory, India
– Ministry of Housing, Electricity and Water  Large Group Companies
– Fine Tissues, UAE
(MHEW), Oman – The Bahwan Group of
– DUBAL, UAE Companies, Oman
– Ministry of Defense, Oman
 Aviation – Al Aqili Group, Dubai
 Free Zones – Al Mazrui Group, Abu Dhabi
– Oman Aviation Services Company
– Sharjah Airport International Free Zone
SAOC, Oman
– Consultancy Services provided for Dubai
– Gulf Air, Oman
Ports and Customs and Free Zone

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