In pairs, create your own reservation dialog based on the following situations. Situation 1 The Smith’s family is going to have a vacation in Belitung from July 15 to July 20. During their vacation, they want to stay in the Bagawan Hotel. Since the ‘Smith's family consists of four people (parents and two daughters), they need 2 double-bed rooms with a beach view. To make sure her family will get the appropriate rooms, Mrs. Smith makes a reservation first Situation 2 ‘The Rangkuti’s family is going to have dinner at the Queen restaurant on August Saat 7 p.m, They need a table for five in the non-smoking section. Mr. Rangkuti will make a reservation first to make sure they get the table they want. C. READING Discuss the following questions with your friends. + What do you know about making a reservation? + What is the importance of making a reservation? + What should you do when you make a reservation? hi Read the following text carefully, and then answer the following questions. How to Make an Online Hotel Reservation 1. In order to make a hotel reservation, you have to decide the date you plan to travel on and book accordingly. Plan early to ensure that you get the hotel and the room you want. 2. You need to have a valid credit card for online payment. Actually, many websites accept payment through other modes, like direct debit, but having a credit card ensures that you can make reservations everywhere. 3. Ascertain your requirements and budget before looking for hotels. There are many different kinds of rooms and rates within a hotel depending on the size of the room, view, amenities, and others.4. Conduct an online search to find the website of various hotels to gain more information. Browse through them carefully as it is possible that the price is different from website to website. 5. When you have found a hotel, don’t hesitate to negotiate the price. Remember that asa customer you have the bargaining power, so make use of it. 6. Before making a payment, inquire about the services that are included in the room rate. Ask whether the hotel provides transportation from the airport or station. Also specify which room you want, either smoking or non-smoking. 7. Make the payment when you are fully convinced that you wish to stay in that hotel. ‘Adapted from: hapliwww.ehow.com/how_5922811_make-hotel-eservations-ontine him ‘What should a person do before making a reservation? ‘What is the importance of having a valid credit card? Is it possible for us to negotiate the hotel room rate? ‘When should we make the payment? Why do we have to be careful when browsing for hotel information? Cr Read the letter, and then answer the questions. weyers Jl, Mawar 40 Bandung 14023 April 17,2010 Manager Airlangga Hotel JI. Angkasa 74 Jakarta 13625 Subject : Complaint Dear Sir, On April 15, 2010, | stayed at the Airlangga Hotel. Unfortunately, the service was inadequate because my laptop was stolen while | was taking a bath. In addition to the theft, | was billed for the wrong amount. To resolve the problem, | would appreciate your responsibility. Enclosed are copies of my records.