Reservation Vers. 14.1

Amadeus Basic Course

Reservation & Fares
PRODUCED AND PUBLISHED BY:
AMADEUS
TRAINING DEPARTMENT
JAKARTA – INDONESIA
© VERSION 14.1 , 2014

PT. AMADEUS INDONESIA
Jakarta Head Office : Medan Office :
Mega Plaza Building, 11th Floor Sinarmas Land Plaza 10th Floor Suite 1008
Jl. HR. Rasuna Said Kav. C-3 Jl. P. Diponegoro No. 18
Jakarta 12920, Indonesia Medan – 20152, Indonesia
Phone. : +6221 579 52060 / 69 Phone. : + 62 61 453 7718 / 19
Fax. : +6221 521 2977 Fax. : + 62 61 453 3939
After Office Hour Help Desk : +6221 7085 9165 After Office Hour Help Desk: + 62 61 6994 3999
Surabaya Office :
Tanto Building, 4th Floor

Jl. Indrapura 29-33
Surabaya 60175, Indonesia
Phone. : + 62 31 3579 453 / 54
Fax. : + 62 31 3523 831
After Office Hour Help Desk: + 62 31 7090 1079
Amadeus Official Web Site :
http://www.amadeus.com
http://www.rewards.amadeusasia.com
https://www.checkmytrip.com
http://eitr.amadeusasia.com
https://mye-supportcentre.amadeus.com
https://crm.amadeus.com/learningcenter.id
Yahoo Mailing List:
amadeusindonesia@yahoogroups.com
Facebook & Twitter:
amadeusindonesia@yahoo.com
WRITTEN BY: AMADEUS TRAINING DEPARTMENT

REVIEWED BY: YUNANTI D.L.
APPROVED BY: MEIDI KURNIAWAN
© Amadeus Training Department 2014

PRODUCED AND PUBLISHED BY:
AMADEUS TRAINING DEPARTMENT
MEGA PLAZA BUILDING, 11TH FLOOR
JL. HR. RASUNA SAID KAV C-3
KUNINGAN – JAKARTA 12920
INDONESIA
VERSION 14.1 - APR 2014

THIS PRODUCT OVERVIEW CANNOT BE CONSIDERED AS CONTRACTUAL AND IS SUBJECT TO FURTHER CHANGES REFLECTING PRODUCT
ENHANCEMENTS.
Table of Contents
CHAPTER PAGE
Introduction………………………………………………………………………………….. 1
1. Getting Started – Amadeus Selling Platform………..………………………………... 2
2. Sign In and Sign Out.…………………………….(HEJI)…………………………….….. 2
3. Encoding and Decoding …………………………………………………………….…… 4
3.1. City / Airport…………………………………………………………………..……..... 4
3.2. Country / Currency…………………………………………………………..………. 4
3.3. State / Province…………………………………………………………………......... 4
3.4. Airline……………………………………………………………………………….….. 4
3.5. Aircraft Equipment……………………………………………………………….…… 4
4. Amadeus Air ……………………………………………………………………………….. 4
4.1. Amadeus Availability / Schedule Display……………..…………………………. 4
4.1.1 Amadeus Availability Neutral (AN)…………………..………………. 4
4.1.1.1 One-way Amadeus Availability ………………..………. 4
4.1.1.2 Dual-city Pair Availability ……………………………….. 6
4.1.2 Amadeus Time Table (TN)………..…………………..……………….. 6
4.1.3 Direct Access Availability ……………………..(HEDIR) …………… 7
4.2. Flight Information…………………..……………………….……………………….. 8
4.3. Minimum Connecting Time ………………………………………………….…….. 9
5. Passenger Name Record (PNR)………………….(HEPNR)………………………….. 9
5.1 Itinerary Element / Flight Segments.……………………………………………... 10
5.1.1 Segment Sell from Availability…………. …………………………… 10
5.1.2. Long Sell ………………………………………………………………… 10
5.1.3. Arrival Unknown / ARUNK ………………...….……….…………….. 10
5.2 Name Element……………………………………….(HENM)……………………… 11
5.2.1 Name Creation…….……………………………….. ………………….. 11
5.2.2 Name Changes/Name Update…………………….. …………………. 12
5.2.2.1 Insert or Remove Child PTC / Infant Name ………….. 12
5.2.2.2 Cancel Name ……………………………………………….. 13
5.3 Contact Element ……………………………………(HEAP) ………………………..… 14
5.4 Ticketing Arrangement Element…………………..(HETK)………………………… 14
5.5 Manual Ticket Number Element…………………..(HEFH)…………………………. 15
5.6 Received From Element………………………… ..(HERF)………………………….. 15
5.7 End of Transaction / EOT …………………………(HEET)………………………….. 15
5.8 Ignore………………………………………………...(HEIG)…………………………… 16
5.9 Multiple PNR Element Entry…………………… …………………………………….. 16
06. PNR Modification……………………………………… ……………………………………. 17

07. Segment Rebook ……………………………………… (HESB)………………………….. 17
08. Married Segment …………………………………………….……………………………… 18
09. PNR Retrieval……………………………………… (HERT)……………………………….. 18
10. Action Codes ………………………………………..(GGCODE) …………………………. 19
11. Other Service Information Element ……...............(HEOS)......................................... 20
12. Special Services Element…………………………. (HESR)…………………………….. 20
13. Advance Seat Assignment…………………………(HESM)………….…………………. 21
14. Frequent Flyer Element …………………………….(HEFF) ..…………………………… 22
15. Remarks Element…………………………………………(HERM)……………………….. 22
16. PNR Security Element …………………………………..(HEES)………………………… 23
17. Printing a PNR.............................................................(HEWRA)................................. 23
18. Printing & Email an Itinerary …………………...... ……(HEIEPJ)…………………….. 24
19. Check My Trip............................................................................................................... 25
20. PNR Split ………………………………………………….(HESP)………………….. …….. 26
21. Copying a PNR …………………………………………..(HERRA) ……………….. …….. 27
22. Amadeus Queue …………………………………………(HEQUEUE) …………… …….. 28
23. Fare Display………………………………………..(HEFQD)……………………………… 32
23.1 Basic Entry…………………………………………………………………….……….. 32
23.2 Optional Entries……………………………………………………………….……….. 32
24. Informative Pricing……………………………….((HEFQP)……………………..………. 34
24.1 Basic Entry……………………………………………………………………………… 34
24.2 Adding Options………………………………………………………………………… 35
25. Fare Notes……………..………………………… ..(HEFQN)………………………………. 37
26. PNR / Itinerary Pricing…………………………...(HEFXP)……………………………….. 39
26.1 PNR/itinerary Pricing (without creating TST)...…………………………………… 39
26.2 PNR Pricing Options…………………………………………………………………… 41
REFERENCE
1. Amadeus Information Systems (AIS) …………… (HEAIS) …………………………. 43
1.1. Go Get………..……………………………………(HEGG).…………………..……… 43
1.2. Scrolling Commands…………………………………………………………..…….. 43
1.3. Amadeus On-line Help System…………………(HE)…………………………...... 44
2. Participating Carrier Access Level………………(GGPCA)……………………….…. 45
3. Flight Types………………………………………………………………………………… 46
4. Dates, Days & Times …………………..…………(HEDD)..…………………………… 46
5. Calculation ……………………...………………….(HEDF)……………..………….….... 46
6. Metric Conversion……..…………………………..(HEDK)……………………………. 47
7. Currency Conversion……………………………….(HEFQC)…………………………. 47
8. Timatic …………………………………………………… (HETIMATIC) ………….. …… 47
9. Manual Auxiliary Segments……………………………(HEHU) …………………….... 49
Introduction
Amadeus is a leading provider of advanced technology solutions for the global travel industry.
Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel
sellers (travel agencies and websites), and travel buyers (corporations and travel management
companies).
With 389 carriers implemented and 166 markets deployed, Amadeus offers travel agents the largest
community of carriers and markets with electronic ticketing around the world. In 2009, Amadeus
manages up to 2 million travel reservations daily and processes more than half a billion travel
bookings annually.
The Amadeus system is complex, and a look at a few figures can highlight why:
 Amadeus registered over 500 million bookings in 2009, placing it as market leader.
 Amadeus serves more than 100,000 travel agency locations across the globe providing them
with 95% of the world's scheduled airline seats and more than 85,000 hotel properties.
 Amadeus empowers around 260 airline websites.
Amadeus has established a truly global presence:
 Central Headquarters
Central sites are located in Madrid (Corporate Head Quarters & Marketing), Nice
(Development) and Erding (Operations).
 Regional offices
These provide sales, marketing and customer support to Amadeus’ operations around the
world. These are located in Miami, Bangkok, Buenos Aires and Dubai.
 World markets
At country level, Amadeus maintains sales and marketing offices around the world that
provide local sales, customer service and support. Today, there are 73 local Amadeus
Commercial Organizations covering frontline activities in some 195 countries.
A quick look at the history of Amadeus:
 1987
Air France, Iberia, Lufthansa and SAS agree to create a new global distribution system.
As a result, Amadeus is born on 21 October 1987.
 1992
The first Amadeus Passenger Name Record (PNR) is created. System user airline sales offices
migrate to Amadeus for all reservation requirements. We launch Amadeus Cars and Amadeus
Hotels.
 1998
Amadeus successfully connects all System One users into the Amadeus global distribution
system (GDS), in the largest migration in travel industry history to date. Amadeus becomes the
world’s largest GDS, processing one million bookings in a single day for the first time.
 1999
Amadeus becomes a public company, listed on four stock exchanges.
If you want more information on Amadeus, our products, latest news and updates, visit our web-site
at www.amadeus.com or www.amadeus.net
AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 1

1. Getting Started - Amadeus Selling Platform
1. URL:
http://amadeusvista.com
2. Double Click
This Icon
2. Sign In and Sign Out (HE JI)

 You must sign in before you are allowed to access Amadeus system.
 There are 6 work areas, i.e. A, B, C, D, E and F, associated with each terminal. You may sign in
to multiple work areas. Multiple work areas provide you with the ability to perform different
transactions in different areas. One terminal can be shared by as many as 6 people, all using
their own separate work area.
Your sign in :
4 numeric & 2 alphabets (ex. 2106YY)
Duty code: SU (Supervisor)
old password:
AMADEUS1
Your new password

(5 – 7 digit+ characters)
Notes:
Before entering your new password, you must enter the old password (AMADEUS1) first.
Then for the next, you just enter your new password on password column only.

System response:
Click OK
Command Page entry:

1. Sign in:
JI2106YY/SU
JI Sign-in transaction code, ' Jump-In’

2106YY Staff sign-in code (4 numeric & 2 alphabets)
SU Duty Code (SU = Supervisor)
2. Check status of all work area, enter:

JD
System response:
3. Sign out:
JO
Other options:
Entry Explanation
1. JO* Sign-out from all areas

3. Encoding and Decoding (HE ENCODE)
3.1 City / Airport
a. Display a code for a city / airport: b. Display a name from a city / airport’s code:
1. DANJAKARTA 1. DACSIN
2. DANNARITA 2. DACLHR
3.2 Country / Currency
1. DCFRANCE
2. DCID
3.3 State / Province
1. DNSUS
2. DNSUSKY
4. DNSQUEBEC
3.4 Airline
1. DNAAIR FRANCE
2. DNAEK
3. DNA232
3.5 Aircraft Equipment
1. DNEAIR BUS
2. DNE747
4. Amadeus Air
4.1 Amadeus Availability / Schedule Display
4.1.1 Amadeus Availability Neutral (AN)

Shows all flights with at least one seat available for sale or waitlist, for all airlines which have
a sales agreement with Amadeus
4.1.1.1 One way Amadeus Availability
Neutral Availability :
Entry: AN18DECCGKHKG
AN Transaction code (Availability Neutral)

18DEC Departure date
CGK Departure city/airport
HKG Arrival city/airport

138 - days prior to
travel date
MO - Monday
System response: Country code 0000 - time
AN18DECCGKHKG
** AMADEUS AVAILABILITY - AN ** HKG HONG KONG.HK 138 MO 18DEC 0000
** HOTEL NIKKO HONG KONG**NEW RENOVATED**SEASONAL PROMOTION
** SPECTACULAR VIEW OF VICTORIA HARBOUR >HANKHKG001**
1 CI 680 C4 D4 Y7 B7 M7 Q7 T7 CGK 2 HKG 0635 1225 E0.333 4:35
K7 H7 L7 N7 X7 WL
2 GA 860 C9 D9 J9 Y9 M9 L9 K9 CGK 2 HKG 0910 1450 E0/332 5:00
N9 Q9 G9 V9 T9
3 CX 718 J9 C9 D9 I9 Y9 B9 H9 /CGK 2 HKG 0920 1510 E0/330 4:45
K9 M9 L9 V9 S9 N9 Q9 O9
4 CX 776 F4 A4 J9 C9 D9 I9 Y9 /CGK 2 HKG 1450 2035 E0/777 4:40
B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
Last seat availability E - Candidate for E-ticketing

indicator (/). 0 - Number of stop Elapse flying
Obtained seats count in /. - Access indicator time.
real-time from airlines 777 - Aircraft type
inventory (double click to encode )
Other optional entries
Entry Explanation
1 AN18JANKULSIN1700 specific departure time

(system will give 1 hour before 1700)
2 AN21FEBLONWAS/AUA specific airlines (maximum 3 airlines)

AN02MARKULPAR/AMH,AF
3 AN3JANKULSIN/CM/ASQ specific class
4 AN/01APRCGKJED/ASQ 7 days search
5 ACR20OCT return on specific date(this entry can only be done after

the basic availability entry)
Last Seat Availability Indicator - LSA ( /):
Indicates the availability status is obtained in real time from the airline's inventory. The seat count
shown is the true number of seats left in that class.
AN20NOVSINTYO
** AMADEUS AVAILABILITY - AN ** TYO TOKYO.JP 56 WE 20NOV 0000
LE MERIDIEN PACIFIC TOKYO FRM 19000 JPY/SGL/DBL
LE PASSPORT 19000 JPY* SGL * DBL TO BOOK >HAMDTYOMER
1 NW 020 J9 C9 Z9 Y9 B9 M9 Q9 /SIN 1 NRT 1 0605 1345 E0.747 6:40
K9
2 UA 882 F9 C9 D9 Y9 B9 M9 H9 /SIN 1 NRT 1 0730 1455 E0.744 6:25
Q9 V9 W9 S9 T9 K9 L9 G9 A9
3UA:NH7050 F4 A4 C4 D4 Y4 B4 S4 SIN 1 NRT 1 0730 1455 0.744 6:25
W4 G4
LSA indicator ' / '

4.1.1.2 Dual-city Pair Availability
 Able to display outbound and return/onward journey availability in a single entry.

 Seats for both flights can be sold in a single entry.
 This does not apply on direct access.
Entry Explanation
1 AN17FEBCGKSIN*19FEB CGKSIN on 17 FEB and return on 19FEB
2 AN16MARCGKLON*23MARLONPAR with onward journey
3 AN17FEBCGKSIN/ASQ/CM*19FEB specific airline and class
4 AN17FEBCGKSIN/ASQ*19FEB/ATG specific airline
AN17FEBCGKSIN*19FEB
** AMADEUS AVAILABILITY - AN ** SIN SINGAPORE.SG 216 MO 17FEB 0000
1 QZ8260 V9 P9 L9 U9 T9 Q9 M9 CGK 2 SIN 1 0540 0830 T0-320 1:50
Y9 A9 I9
2SQ:VA5620 J4 C4 D4 I4 Y4 B4 H4 /CGK SIN 0545 0820 E0/772 TR 1:35
K4 L4 E4 N4 V4 Q4 T4
3 SQ 951 Z9 C9 J9 D4 S9 Y9 B9 /CGK 2 SIN 0545 0820 E0/772 1:35
E9 M9 H9 W9 Q9 N9 L5 K5
4 GA 822 C9 D9 Y9 B9 M9 K9 N9 /CGK 2 SIN 3 0620 0900 E0/738 1:40
Q9 T9 V9
53K*JQ 114 Y4 B4 V4 T4 S4 R4 Q4 CGK 2 SIN 1 0630 0905 E0.320 1:35
P4 O4 N4 M4 E4 L4 K4 A4 H4 I4
** AMADEUS AVAILABILITY - AN ** CGK SOEKARNO HATTA.ID 218 WE 19FEB 0000
11SQ:VA5619 J4 C4 D4 I4 Y4 B4 H4 /SIN 2 CGK 2 0645 0730 E0/772 TR 1:45
K4 L4 E4 N4 V4 Q4 T4
12 SQ 950 F9 P6 A2 Z9 C9 J9 D9 /SIN 2 CGK 2 0645 0730 E0/772 1:45
S9 Y9 B9 E9 M9 H9 W9 Q9 N9 V2 L7 K8
13 GA 823 C9 D9 Y9 B9 M9 K9 N9 /SIN 3 CGK 2 0725 0815 E0/738 1:50
Q9 T9 V9
14 SQ 952 F7 P4 A1 Z9 C9 J9 D4 /SIN 2 CGK 2 0740 0825 E0/773 1:45
Scrolling Commands
S9 Y9 B9 E9 M9 H9 W5 Q5 N9 L3 K2
Entry Explanation
MDF MDS move down for first city pair / second city pair
MUF MUS move up for first city pair / second city pair
MYF MYS move yesterday for first city pair / second city pair
MNF MNS move next for first city pair / second city pair
4.1.2 Amadeus Timetable (HE TN)
 This displays flight operating during a specific one-week period.

 Seats cannot be sold from the timetable display, as this is only information.
 You can not use Dual City pair for Timetable display
Entry:
TN17NOVCGKKUL
G
System response:
TN17NOVCGKKUL
** AMADEUS TIMETABLE - TN ** KUL KUALA LUMPUR.MY 17NOV06 24NOV06
1GA:MH9082 D CGK 2 KUL 1045 1340 0 13APR06 --- 734 1:55
2GA:GA 820 D CGK 2 KUL 1045 1340 0 18AUG06 --- 734 1:55
3 MH 710 D CGK 2 KUL 1110 1410 0 10SEP06 --- 330 2:00
4 MH 720 X6 CGK 2 KUL 1535 1835 0 01AUG06 --- 734 2:00
5 MH 720 6 CGK 2 KUL 1545 1845 0 05AUG06 --- 734 2:00
6 IY 863 47 CGK 1 KUL 1820 2120 0 20APR06 --- 330 2:00
Days of operation:
D - Daily Departure & Arrival City Number of stops Validity of
123 - MON,TUE, WED the flight
X - Except
Other entry:
Entry Explanation
1 TN20JANKULPEN
All airlines
2 TN15MARKULLON/AMH Specific airline
3 TNKULCAI
Current date
4 TCR25FEB Change to return routing
4.1.3 Direct Access Availability (HE DIR)
 Direct access availability provides you with direct access to the reservation systems of the
airlines.
 You are able to see :

- the last seat available on the flight;
- up-to-date schedule and any classes which is not shown in the Amadeus availability display.
 You can not use Dual City pair for Direct Access
You must sell the seat from direct access availability within 3 minutes after displayed.
 To display direct access information for specific airline

Entry : HE DIR XX Note: XX refers to airline’s code

Method 1:
AN20JUNCGKTPE/ACI Display Amadeus availability
AN20JUNCGKTPE/ACI
** AMADEUS AVAILABILITY - AN ** TPE TAIPEI.TW 87 TH 20JUN 0000
1 CI 762 J4 C4 Z7 Y7 B7 T7 M7 CGK 2 TPE 1 1400 2025 E0.343 5:25
W7 V7 K7 R7 Q7 H7 N7 L7 X7 GL S4
2GA:CI9700 JL CL YL BL TL ML WL CGK 2 TPE 1 2345 0615+1E0.738 5:30
VL KL RL QL HL NL LL
ACL1 Display Direct Access from AN
Method 2:
1CIAD20JUNCGKTPE Display Specific Direct access availability
1CIAD15JUNCGKTPE
** CI - CHINA AIRLINES ** 143 TH 15AUG 0000
21 CI 680 J4 C4 D3 Z3 Y7 CGK TPE 0625 1505 1 333
B7 T7 M7 W7 V5 K1 R1 Q1 H1 N1 L1
X1 G0 S0
22 CI 762 J4 C4 D4 Z5 Y7 CGK TPE 1400 2025 0 340
B7 T7 M7 W7 V7 K7 R4 Q7 H7 N7 L7
X7 G0 S5
Always starts at line 21 The header shows this is China Airlines

availability (direct access)
Note:
1CIMD Move Page Down
1CIMU Move Page up
You must sell the seat within 3 minutes after requesting direct access availability.
Failing this, you will have to redisplay the direct access availability.
4.2 Flight Information (HEDO)
Flight information displays the operation of a particular flight (before or after departure). You can
click the flight number on the availability display to check the flight info.
Entry Explanation
1 DOSQ024 Flight number
2 DOSQ026/20MAR/SINJFK Flight number, departure date, city pair
3 DO2 From Availability display or segment number in PNR

4.3 Minimum Connecting Time (HEDM)
 A minimum connection time (MCT) is the minimum time needed for passengers and baggage to
transfer between two flights.
 Four types of connection exist:
1. The international connection: between 2 international flights.

2. The domestic connection: between 2 domestic flights.
3. The international to domestic: between an arriving international flight and a departing
domestic flight.
4. The domestic to international: between an arriving domestic flight and a departing
international flight.
Entry Explanation
1. DMLHR Single airport
2. DMLHR-LGW Between airport
3. DMI All itinerary in PNR
5. Passenger Name Record (PNR) (HE PNR/HE STEP)

 A PNR contains the details of a passenger's reservation, and other information related to a
passenger's trip.
 Each PNR consists of a collection of information items called "element".
 A PNR must contain FIVE MANDATORY ELEMENTS as per follows:
1. Itinerary Element
- booking for a flight (air segment) or other service (car/hotel/cruise).
2. Name Element
- Passenger name (according to passport).
3. Contact Number Element

- agency contact number, passenger or any contact person number.
4. Ticketing Arrangement Element

- an indication of ticketing deadline for issuing of tickets.
5. Received From Element and End of Transaction

- the name/initial of the person who has made the booking.
- and ending the transaction

Example of a PNR:
Amadeus Record Locator
--- RLR ---

RP/JKT1A0980/JKT1A0980 YY/SU 15APR14/0747Z 4GUN3N
1.DAVID/JOHNSON MR
2 SQ 951 Y 20FEB 5 CGKSIN HK1 0535 0810 20FEB E SQ/4GUN3N Airline Record Locator
3 AP JKT021-45454444/AMADEUS TRAVEL/ROY-A
4 TK TL15APR/JKT1A0980
5 OPW JKT1A0980-06JAN:0600/1C7/SQ REQUIRES TICKET ON OR BEFORE
09JAN:0600/S2
6 OPC JKT1A0980-09JAN:0600/1C8/SQ CANCELLATION DUE TO NO
TICKET/S2
5.1 Itinerary Element / Flight Segments (HE SS)

5.1.1 Segment Sell from Availability
Entry Explanation
1 SS3Y1 Sell 3 seats, Y class, availability line

2 SS2YJ3 Sell 2 seats, Y class connecting J class, availability line 3
3 SS4Y7*M12 Sell 4 seats, Y class, availability line 7 for first city pair; and M class,
availability line 12 for 2nd city pair (DUAL CITY PAIR AVAILABILITY)
4 SS2Y4/PE Waitlist 2 seats, Y class, availability line 4
5.1.2 Long Sell
 If you know the airline flight number, class, date, routing and number of passengers, you can
sell without checking availability.
 If seats are not available, system will display availability.
 DO NOT use this entry for DIRECT ACCESS airlines.

( Sell MH720, C class, 24 Aug for 2 seats )
SSMH720C24AUGCGKKUL2
(Waiting List)
or SSCI679Y28OCTHKGCGKPE2
5.1.3 Arrival Unknown / ARUNK
 The ARNK segment indicates that it is not known how the passenger proceeds from the arrival
city of the previous segment to the departure city of the next segment.
 Example - surface segment, waitlist few segment on the same city pair.
 The system automatically places the ARNK between the non-sequential segments.
 If ARNK is NOT insert, you will receive a warning response at EOT:

WARNING: CHECK SEGMENT CONTINUITY
You can force the entry to accept by EOT twice. Entry:

SIARNK

5.2 Name Element (HENM)
5.2.1 Name Creation
 The name element must follow passenger's passport.

 Maximum characters for a name in a ticket is 29 characters (include slash, bracket,
CHD/INF codes, title) even though Amadeus can load up 57 characters.
 Names are sorted in alphabetical order.
 The number of names must equal to the seats booked (not including infants as they do not
require seats).
Format :
NM1LAST name / FIRST name MIDDLE name TITLE
Entry Explanation
1 NM1KAMAL/TITI MS Adult
2 NM1ISABELLA/IVORYMRS(INFSANTIKA/RENA/ Adult with infant (the infant

08NOV12) must always attach with the
adult)
*Adult and infant have different family name Date of Birth  08 Nov 2012
3 NM1ARSHANTI/MARISCAMRS(INF/RINA/21DEC12) adult with infant. Adult and

infant have the same family
*Adult and infant have the same family name name.
Date of birth  21 Dec 2012
4 NM1JONES/PAUL MSTR(INS) Infant occupies a seat

Insert the message to airlines
SR INFT-DOB22jan07 OCCUPYING
SEAT
5 NM1KARENINA/RACHEL MISS(CHD/08MAY08) Child

Insert Date of birth after PTC
(Passenger Type Code)
Multiple names:
NM1STANFIELD/LISAMS(INF/ANDARA/15MAR12)1ROSSIE/ANDARAMISS(CHD/08FEB
08)1MULDER/FOXMR
DO NOT key-in spaces in between a name

5.2.2 Name Changes / Name Update
a. Before End Of Transaction (EOT)
 You may change the whole name.
Entry Explanation
1 3/1RICI/CHRISTINAMS To change family name pax number 3 in the

PNR Name
Change
2 2/MOHAMADSAIDMR To change first name number 2 in the PNR
3 NU3/1GERE/RICHARD MR To update family name for pax number 3

Name
4 NU2/ANTONY MSTR To update first name for pax number 2 Update
The difference between Name Change and Name Update :
o Name Change : Will delete all SSR/OSI element automatically
o Name Update : Will keep all the SSR/OSI element in the PNR
b. After EOT
 You must obtain authority from all airlines in the PNR before changing the name;
otherwise your booking may be cancelled by the airlines.
 Some airlines restrict agent to change name. In this case, you will need to call Amadeus
Helpdesk for assistance. However, not all airlines allow names change by Amadeus
Helpdesk.
 It is always advisable to make a new booking if there are seats available.
5.2.2.1 Insert or Remove Child PTC / Infant Name

You can insert or remove before or after EOT.
Entry Explanation
1 3/(CHD/25JUN08) to insert child PTC code into pax number 3
2 2/(INF/SAMANTHA/07NOV12) to insert/change infant name for name 2
3 4/ to remove child PTC or infant name number 4

5.2.2.2 Cancel Name
 Situation 1: You have entered extra names than you are required.
Example: There are 4 names with 3 seats.
*** NHP ***

RP/JKT1A0980/
1.HUNT/HELENMRS 2.JONES/TOMMR 3.JOE/GERRYMR
4.JOE/GERRYMR
5 MH 648 Y 20MAR 4 KULSIN HK3 0700 0755 734 0 M
SEE RTSVC
6 MH 602 Y 26MAR 3 SINKUL HK3 2 0650 0745 734 0 M
SEE RTSVC
Non Homogeneous PNR

Extra name. Number of names is not equal to number of seats.
Need to be cancelled.
Steps to cancel name number 4. JOE/GERRYMR:
1. Associate the itinerary element to the correct passengers:

(element 5 to 6 belongs to passenger 1 to 3)
5-6 / P1-3
itinerary element passenger number
2. Cancel name number 4 : XE4

Note : The above situation only happens before EOT.
 Situation 2: You want to cancel one passenger, who do not want to travel.
Example: There are 4 names and 4 seats. Mr Tom Jones (pax 2) would like to cancel his trip.
RP/JKT1A0980/
1.HUNT/HELENMDM 2.JONES/TOMMR 3.YAP/AHLOYMR
4.YAP/KWANSENGMR
SEE RTSVC
SEE RTSVC
To cancel name number 2: XE2

System response:
RP/KUL1A0980/
1.HUNT/HELENMDM 2.YAP/AHLOYMR 3.YAP/KWANSENGMR
SEE RTSVC
SEE RTSVC
 The system cancelled the name and automatically reduces 1 seat in the itinerary.
 This entry can be used before or after EOT.

5.3 Contact Element (HEAP)
Always enter agency telephone number first, and then follow by passenger local and
en-route contact.
Entry Explanation
1 APJKT02157992069/AMADEUS TRVL/ agency contact with staff name

DONITA-A
2 APJKT02142540102/NESTLE/WULAN-B passenger contact - business
3 APJKT0213541002/ANDINI-H passenger number 1 contact - home
4 APM-JKT08172135410/P1 passenger number 1 contact – mobile

phone
5 APE-DONITA@YAHOO.COM passenger email address
5.4 Ticketing Arrangement Element (HETK)
You must always follow airlines ticketing time limit to avoid booking being cancelled by airlines.
Entry Explanation
1 TKTL Ticketing Time Limit for perform only
This entry does NOT generate to airlines.
Modification - Telephone/Ticketing Element
Entry Explanation
1 3/JKT 5236210/MR WAANG-H change telephone element number 3
2 6/29MAR change time-limit date, element number 6
3 9/OK change ticketing element number 9 to OK (ticketed)
4 XE5,7 cancel element 5 and 7

5.5 Manual Ticket Number Element (HEFH) (GPMTN)
 This entry is necessary for either of the following reasons:
a. Tickets have not been issued by the Amadeus system automatically, or
b. Tickets have been issued automatically but you need to reenter ticket numbers.
(e.g. you have changed the itinerary - change flight number, departure date).
Entry Explanation
1 FHE126-5300250300-05/P1-6 Multiple pax in 1 PNR for e-ticket
2 FHE081-5300250128/P3 You must specify the passenger number if more

than 1 passenger in the PNR. You must enter 1
ticket number at a time for each passenger.
3 FHEINF217-5200120123 Infant ticket number for e-ticket
4 FHE081-5300250128-29/P3/S4-8 Conjunction e-ticket.
Remember !!!
If you modify the itinerary after you had enter the FH element, you must re-enter
the ticket number again.
5.6 Received From Element (HERF)
 This is to indicate who has instructed you to create/update the PNR.

 You must key in "Receive From" before every EOT.
 The RF element only appears in the PNR before EOT and is recorded in the PNR history once
EOT.
Entry: RFyour initial/name
5.7 End of Transaction / EOT (HEET)
 This is the last mandatory entry for creating a new PNR or modifying a retrieved PNR.
 When you make this entry, the system does the following:
a) CHECK
- To ensure all mandatory elements are present and correct.
- You must correct the mistake before EOT again.
- However, you can override the following warning messages by doing EOT twice:
i. CHECK MINIMUM CONNECTING TIME
ii. CHECK SEGMENT CONTINUITY
iii. CHECK ITINERARY STATUS CODE
iv. CHECK OSI/SSR STATUS CODE

b) SAVE / STORE
- This will enable you to retrieve the PNR later.
- For a newly created PNR, system will return a Amadeus record locator/PNR
reference (RLOC) and airlines RLOC.
c) SEND
- Send the messages to the airlines.
Entry Explanation
1 ET End transaction and close the current PNR

2 ER End transaction and retrieve the PNR
3 ETK Update all action codes, end transaction and close the current PNR
4 ERK Update all action codes, end transaction and retrieve current PNR
5.8 Ignore (HEIG)
 This is to "disregards" all entries made for the current PNR.

 For a retrieved PNR, IGNORE will removes all entries that were made since the PNR was last
retrieved and closes the PNR.
Entry Explanation
1 IG Ignore or/and close the PNR.
2 IR Ignore and retrieve the PNR. This can only be used on a retrieved
PNR.
5.9 Multiple PNR Element Entry
NM1DAVID/JOHNSON MR;APJKT021-45454444/AMADEUS TRAVEL/ROY-A; TKTL;

RFPAX;SSSQ951Y20FEBCGKSIN1;ER

6. PNR Modification
Entry Explanation
1 XE3 Cancel element 3
2 XE3-5,8 Cancel element 3 to 5, and 8
3 DL4 Delete segment 4 ( not generate to the airline )
4 XI Cancel entire itinerary
5 6/3 Change number of seats to 3 seats for element 6.

This can only be done before EOT.
This cannot be used on Direct Access airlines.
7. Segment Rebook (HESB)
 This entry cancels existing segment and resells the new segment you specify.
 The original segments are replaced only if the exact confirmed sales are received.
 Do not use this entry on a Standard Access Airline. You should use ' XE ' to cancel the segment,
end transaction and resell from availability display.
 You can use this entry to change the following:
a. Class
b. Date
c. Flight number (same city pair as the original segment).
 You can use this entry before or after EOT.
Entry Explanation
1 SBY Rebook to Y class for entire itinerary.
2 SBY2,4 Rebook to Y class for segment 2 and 4.
3 SBJ2-7 Rebook to J class for segment 2 to 7.
4 SB19MAY3 Rebook to 19 MAY for segment 3.
5 SB3OCT3/6OCT4 Rebook to 3 OCT for segment 3 and 6 OCT for segment 4.

6 SBC15AUG4 Rebook to C class, 15 AUG for segment 4

8. Married Segment (HEMARRIED)
 Married segment allows airlines to control inventory on their flights segment by combining 2 or more
segments in the sell request and process them as one unit.
 These married segments will be treated as a single segment in terms of pricing, ticketing, modification and
cancellation. Therefore, you cannot price, issue ticket, cancel or modify a segment individually.
Example:
--- RLR MSC ---
RP/JKT1A0980/JKT1A0980 DA/SU 14SEP13/0349Z YVSCNY
1.LOCKHART/STEPHANIE MS
2 GA 832 L 19OCT 3 CGKSIN HK1 1940 2215 19OCT E GA/YVSCNY
3 NW 006 M 20OCT 4*SINNRT HK1 0600 1415 20OCT E NW/4MO9CA
4 NW 018 M 20OCT 4*NRTJFK HK1 1535 1450 20OCT E NW/4MO9CA
5 NW 017 M 30OCT 7*JFKNRT HK1 1145 1550 31OCT E NW/4MO9CA
6 NW 005 M 31OCT 1*NRTSIN HK1 1745 0030 01NOV E NW/4MO9CA
7 GA 837 L 01NOV 2 SINCGK HK1 1000 1035 01NOV E GA/YVSCNY
8 AP JKT 62 21 57992060 - AMADEUS INDONESIA - A
9 TK OK14SEP/JKT1A0980
MSC - Married Segment tag indicator
System respond when we try to cancel married segment :
XE5
NOT ALLOWED : MARRIED SEGMENTS 5,6
9. PNR Retrieval (HERT)
Amadeus PNR can be retrieved up to 3 days after the date of the last segment booked.
Entry Explanation
1 RTYAT9KL Retrieve PNR using Amadeus record locator.
2 RT/JULIA Retrieve PNR using name.

RT/LEWIS/DONITA You can use full name, family name or first alphabet
RT/K of the name.
3 RT2 Retrieve name number 2 from the name list.
4 RT Redisplay the current PNR.
5 RH Display PNR history
6 1MHRTXMZYY2 Secondary PNR :

Retrieve the airline's PNR
HEDIR XX (airline code):

To check whether the airline support or not

10. Action Codes (GGCODE)
Update action code
Entry Explanation
1 3/RR Change action code for element 3 (reconfirm)
2 5/IN Re-send message to airlines (HN segment only)
3 3/HK Change action code for element 3 (holding confirm)
Code Meaning Action required
1 HK holding confirmed For certain airlines, you need to change to

RR (reconfirmed) once ticketed.
2 HL have listed Wait confirmation from airline.
3 HN holding need Wait confirmation from airline.
After 4 hours, if it is still HN, you may
resends the message to airline by
changing to IN.
4 KK Confirming Change to HK.
5 KL Confirming from waitlist Change to HK.
6 LK Holding confirmed - direct access It automatically changed to HK at EOT.
7 NK Hold confirmed, pending record It will change to HK once airline's RLOC is
locator return (direct access) return.
8 DK Secured Sell It automatically changed to HK at EOT
9 RR Reconfirm Nil.
10 TK Confirming, advise passenger new Change to HK.
times
11 TL waitlisted, advise passenger new Change to HL
times
12 TN holding need, advise passenger new Change to HN.
times
13 US unable to accept sale, have waitlisted Change to HL.
14 UU have waitlisted Change to HL.
15 HX holding cancelled Delete the element by using DL.
16 NO no action taken Delete the element by using DL.
17 UC unable flight closed, have not Delete the element by using DL.
waitlisted
18 UN unable, does not operate Delete the element by using DL.

11. Other Service Information Element (HEOS)(MS169)
 This entry is use for sending information to airlines that do not require a response/reply.
 Use only alphanumeric characters in your entry (i.e. no symbols).
Entry Explanation
1 OSYY VIP CHAIRMAN OF NOKIA Very important person information

INDONESIA/P2 for passenger 2.
YY - all airlines in the PNR.
2 OSMH CONX SQ201Y SINPER 26NOV Connection information to MH
3 OSAZ ARR BA120C LONROM 19MAR Arrival information to AZ
12. Special Service Request Element (HESR)

(HEMEAL)
(GGCODEX)
 This entry is use for sending request that need a reply or confirmation from the airlines.
 Use only alphanumeric characters in your entry (i.e. no symbols).
Entry Explanation
1 SRAVML Request meal for all the segments and

all passengers.
(Vegetarian Hindu Meal)
2 SRSPML-NO SEAFOOD/P2 Request special meal no seafood for

passenger 2
3 SRBSCT/P2 Request bassinet for passenger 2
4 SRWCHR-ELDERLY PASSENGER 76YRS/P2 Request a wheel chair.

(refer to GGCODEW for different types of
wheelchair)
5 SRDOCS SQ HK1-P-IDN-012345678- Passport information.

IDN-30JUN73-M-14APR15-JOHNSON- (refer to HEAPIS for different information
PAUL-H/P1/S3 which is visa or address information)
6 SRDOCS SQ HK1-----30JUN73-M-- Insert United States Transportation

JOHNSON-PAUL/P1 Security Administration (TSA)
7 HU CI NN1 TPE 27MAY-28MAY/SI-STPC STPC request for CI

SGLB CONX CI032 Q 28MAY TPEYVR (please indicate room type requested)
TWOV
8 SROTHS-FREE TEXT Request for any other action.

SROTHSMH-FREE TEXT

13. Advance Seat Assignment (HESM / HEST)
 An advance-seating request is an application to reserve specific seating at booking time for the
passengers.
 These can only be made for flight segments having these status codes:
HK, RR, KK, TK, LK and SS
Entry Explanation
SM3 Seat map for element 3 from PNR
System response with GUI (Graphical User Interface) mode:
This is to indicate that seats

available, double click to reserve
This is to indicate that seats already occupied

14. Frequent Flyer Element (HEFF)
 Many airlines offer frequent flyer programs to passengers who travel often on their airlines.
 These programs vary from airline to airline, each offering special features to their frequent flyer
customers such as priority waitlist, redemption on air tickets and etc.
 Each frequent flyer is assigned an individual identification number. This identification number
must be entered into the PNR in order to be recorded in the frequent flyer's account.
Entry Explanation
1 FFNMH-00254120/P1 To insert MH frequent flyer number for passenger 1,

traveling on MH
2 FFNJL-562308,MH/P3 To insert JL frequent flyer number for passenger 3,

traveling on MH. In order to do this, an agreement
must exist between the airlines.
3 FFNXX-Krisflyer number To insert Krisflyer number.

XX = airlines code
4 VFFDAF To display the frequent flyer agreement for AF. Not all
airlines participate in this display, refer to GGPCAXX.
5 FFATG-ZZ99999 Create passenger name from Frequent Flyer Number
15. Remarks Element (HERM/HERIR/HERC)
 This remark element will not be sent to the airlines.
 It is only information for your office.
Entry Explanation
1 RM FREE FLOW TEXT... General remarks
- A PNR can contain up to 127 lines and up to
126 characters each remark.
2 RIR FREE FLOW TEXT... Itinerary remarks

- it will printed on the itinerary printing
3 RC FREE FLOW TEXT... Confidential remark

- this remark can only be viewed by the office
who create the PNR.
- this is useful for reservation agent to restrict the
ticketing agent to read this remark.

16. PNR Security Element (HEES)
 This allows you to set up special security rules to authorize another travel agency (ticketing
agent) to access your PNR.
 The ticketing agent may retrieve the PNR using RLOC.
Entry Explanation
1 ESJKTI92212-B To authorize another agency with office ID JKTI92212 to read and

write access the PNR and able to retrieve, modify and issue the ticket.
2 ESX To cancel the PNR security.

This will disallow the agent to access to the PNR.
RP/JKTI92212/JKTI92212 MT/GS 24DEC03/0843Z X73QBW

1.NUNO/MR 2.SAKTI/MR
3 CX 714 J 03JAN 6 CGKHKG HK2 2 0800 1520 *1A/E*
4 CX 777 J 10JAN 6 HKGCGK HK2 0930 1315 *1A/E*
5 AP JKT 021 34527633 FANTASIA TRAVEL - A
6 TK TL28DEC/JKTI92212
* ES/G 24DEC/DASU/JKTI92212
JKTI92215-B
Remember to enter - Received From and EOT!!
Note : Please find Office ID of IATA agents in  GGAMAIDTKTG
17. Printing a PNR (HEWRA)
 This is also known as 'host print'.
Entry Explanation
1 WRA/RTYOPT8J Print a PNR
2 WRA/RT Print a retrieved PNR

18. Printing & Email an Itinerary (HEIEPJ)
 This enables you to display or print a travel plan that is easy to read for your passengers.
Entry Explanation
1 IEPJ Print 1 copy for all passengers
2 IEP Print multiple copy for multiple passengers
3 IEPJ/S4-7/P3 Print 1 copy for segment 4 to 7, passenger 3
4 IEPJ-EMLA Send itinerary via email (email address

already include in AP Element)
IEPJ-EML-DONITA@YAHOO.COM Email not include in AP Element

5 IED Display the long itinerary on the screen
Sample of an Itinerary:
YOUR ITINERARY
PASSENGER(S): MR TIGOR HAMONANGAN NASOETION
BOOKING REF: 4SQDAR

ISSUE DATE: 04 FEBRUARY 2013
CONTACT INFORMATION
-----------------------------------------------------------------------------
AGENCY: AMADEUS INDONESIA
MEGA PLAZA BUILDING 11TH FLOOR
JL HR RASUNA SAID KAVLING C-3
JAKARTA 12950
INDONESIA
EMAIL: CSUPPORT@ID.AMADEUS.COM
PHONE: 62 21 57952060
FAX: 62 21 521977
THU 14 FEBRUARY 2013 FLIGHT - JAKARTA ID TO SINGAPORE SG

-----------------------------------------------------------------------------
DEPARTURE: 14 FEB 09:20 - SOEKARNO HATTA INTL, TERMINAL: 2
ARRIVAL: 14 FEB 11:55 - CHANGI
FLIGHT: SQ 955 - SINGAPORE AIRLINES
FLIGHT BOOKING REF: KSNVH4
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
BOOKING STATUS: CONFIRMED
CLASS: BUSINESS (J)
NON SMOKING
DURATION: 01:35
MEAL: MEAL
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AIRCRAFT OWNER: SQ SINGAPORE AIRLINES
EQUIPMENT: BOEING 777-300
OPERATED BY SINGAPORE AIRLINES, SQ
FLIGHT TICKET(S)
-----------------------------------------------------------------------------
TICKET: SQ/ETKT 618 9418073481 FOR MR TIGOR HAMONANGAN NASOETION
GENERAL INFORMATION
-----------------------------------------------------------------------------
HAVE A PLEASANT TRIP

19. Check My Trip
 Check My Trip is the way to get pax itinerary travel by internet. In the other word pax also can
view their itinerary as long as they have internet connection and reservation
 In Check My Trip you can view Maps of the City, Currency etc.
 Open web site : www.checkmytrip.com
Insert reservation
number and last name
You must enter : 1. Amadeus Reservation Number

2. Passenger’s last name
and then Check My Trip will display your itinerary as follow :

20. PNR Split (HESP)
 You split a PNR when you need to rebook a separate/different itinerary for one or more
passengers in the PNR.
 By splitting a PNR, you then create 2 separate PNRs, the original (parent) PNR and the
associate PNR.
Steps:
1. Retrieve the PNR: RT......
RP/JKT1A0980/JKT1A0980 MD/SU 3AUG06/0852Z Y546PM
1.AGUSANTI/DEWI MRS 2.KURNIAWAN/MEIDI MR
3 SQ 151 C 01NOV 3 CGKSIN HK2 0620 0855 01NOV E SQ/
4 SQ 152 C 15NOV 3 SINCGK HK2 0740 0815 15NOV E SQ/
5 AP JKT 021-5672288 AMA TRAVEL CO ROBBY
6 TK TL25OCT/JKT1A0980
2. Split the PNR: SP2 (split pax 2 only)

SP4,7,9 (split pax 4 & 7 & 9)
SP2-4 (split pax 2 & 3 & 4)
-ASSOCIATE PNR-
RP/JKT1A0980/JKT1A0980 MD/SU 3AUG06/0852Z XXXXXX
1.KURNIAWAN/MEIDI MR
* SP 03AUG/MDSU/JKT1A0980-Y546PM
3. Enter Received from and file: RF..; EF

-PARENT PNR-
1.AGUSANTI/DEWI MRS
* SP 03AUG/MDSU/JKT1A0980-Y6CBM3
4. Enter Received from and EOT: RF..;ET
--- AXR ---

1.AGUSANTI/DEWI MRS
* SP 03AUG/MDSU/JKT1A0980-Y6CBM3
Split RLOC
Associated Cross Reference
Any modification on the itinerary for a split PNR must be done after the following:
a. Complete the split i.e. after EOT and
b. Return of the airlines RLOC

Extra Features:
If the AXR tag appear on top of the PNR, you may display the associated cross
reference name list, enter:
RTAXR
AXR FOR PNR: Y546PM 03AUG 1605

1.AGUSANTI/DEW- 1 * 2.KURNIAWAN/ME- 1 Y6CBM3
21. Copying a PNR (HERRA)
This command enables you to copy data from a retrieved PNR to create a new PNR.
Entry Explanation
1 RRN Copy itinerary and passenger data.
2 RRN/2 Copy itinerary and passenger data, and change number of seats to 2.
3 RRA Copy itinerary and passenger data, and create AXR link (associated
cross reference).
4 RRI Copy itinerary
5 RRP/P3 Copy passenger name and data only for pax. 3.
If You are using RRA entry (Copying PNR with associated cross reference) :
1. To retrieve associated cross reference name list: RTAXR
2. To retrieve name number 4: RT4

22. Amadeus Queue (HEQUEUE)
 The Amadeus queue helps you to manage your PNRs and messages that require your further
actions.
 Think of the queue system as if it were a filing cabinet.
 For example, you are a travel agency and waitlisted a seat that is sold out. The airline receives
your request, processes it, and then sends back a response when seats are available. This
response is filed in the appropriate filing cabinet i.e. the queue. When you work on a queue, you
merely open a drawer; take out a file folder, and process or action the responses that were
received.
 PNRs may require further action for the following reasons:

a. Confirmation of segments, services, options, or seats from waitlist.
b. Change of flight schedule.
c. Change in the ticketing arrangement.
d. Expiration of a ticketing time limit.
e. Messages from the airlines, hotel or car.
f. Messages from Amadeus Helpdesk
 This is a list of the most common queues:
Queue Purpose
number
Q1 Confirmation
Q2 KL (confirmation from waitlist for air only)
Q7 Schedule change
Q8 Ticketing
Q12 Expired Time limit
Q96 Past date Record
Q97 Message
 Queue Date Ranges :
Date Dates Covered Example

Range
D1 Today plus two days 01SEP – 03SEP

D2 Three to five days from current date 04SEP – 06SEP
D3 Six to eight days from current date 07SEP – 09SEP
D4 Nine days and beyond from current 10SEP – ONWARDS
date

Steps to access the queue:
a. Queue Count Total

- This shows the number of active PNRs or messages that require your action on
each queue number.
To display active queues, enter: QT
b. Queue Start (access the queue)
Enter : QS8C1D1 or click the Category Number (ex. C 1)
(Queue start for queue 8 category 1 date range 1)

c. Queue Delay, enter: QD or IG
- this places the current PNR at the bottom of the queue and
- the queue total remains unchanged
QN
d. Queue Next, enter:
- this removes the current PNR from the queue,

- the queue total reduces accordingly and
- the system displays the next PNR in the queue, if there is.
e. Queue Exit, enter: QI
- this ignore the current PNR,

- places the PNR at the bottom of the queue and
- exit from the queue system.
You must exit from the queue system in order to create any PNR.
f. Queue Placement : QE…
 This command allows you to place the PNR into the queue manually.
 Steps:
- Retrieve the PNR.

- Queue placement into queue 8, category 29, enter: QE8C29
g. Queue Reset : QCR
 You can reset the queue count to zero and you can also recalculate the count for a specific
queue.
h. Print Queue : QP
You can replace the queue print (QP) transaction code with any of the following :
QP87 - Specific queue, Category 0
QP87C1 - Specific queue, Category 1
QP87C1D1 - Specific queue, Category 1, Date range 1

i. Modify the PNR in Queue Mode
Steps :
 Open active queue, enter QT
 Access queue 8 category 1 date range 1, enter : QS8C1D1
 Updates segment 9 to 10Jan, enter: 9/TL 10JAN
 Received from, enter: RFAGT
 End of transaction:
ET - this removes the PNR from the queue,

- the queue total reduces accordingly and
- the system displays the next PNR in the queue, if there is.
or
ER - this does not remove the PNR from the queue,

- the queue total remains unchanged and
- the system redisplays the same PNR.

23. FARE DISPLAY (HEFQD)
The FQD command simply displays published fares for a city pair (i.e. point to point fares).
23.1 BASIC ENTRY

FQDCGKSIN
System response:
FQDCGKSIN
MORE FARES AVAIL IN AUD TAX MAY APPLY
Airlines file their AF CX EK GA GF KL LH PR TG UL
own fares
/YY*AO BN CG D2 EE FY F5
GI G5 HC HE IK IV JF J3 K8
Airlines do not MP M8 OT PQ P2 P9 QH QO QQ
participate in Q8 RT RY R4 R8 SB ST TO UW
YY fares U9 VJ V5 V6 W2 W5 W7 W9 X4
YC YE YT ZH ZL 2G 9B 9G 9R
ROE 1.000000 NEAREST 1.00 USD
14OCT03**14OCT03/YY JKTSIN/NSP;EH/TPM 557/MPM 668
LN FARE BASIS OW USD RT B PEN DATES/DAYS AP MIN MAX R
01 F 340 + - - - - - - M
02 F 644 + - - - - - - M
03 C 255 + - - - - - - M
04 C 487 + - - - - - - M
05 Y 218 + - - - - - - M
06 Y 416 + - - - - - - M
07 YEE1M 338 + - - - - 5+ 1M
> PAGE 1/1
For more information on explanation of fare display symbol refer :
HEFQD -- gpdi2 - ms085
FARE DISPLAY EN 6JAN04 0829Z
OW ONE-WAY FARE AMOUNT
EUR CURRENCY CODE OF THE FARES DISPLAYED
RT ROUND-TRIP FARE AMOUNT
B BOOKING CODE
(RESERVATION BOOKING DESIGNATOR)
*please type MD to move down*

23. 2 OPTIONAL ENTRIES
Entries Explanation
1. FQDCGKLON/ABA Display fares for a specific airline.
2. FQDCGKPAR/D29DEC Display fares for a specific date.
3. FQDCGKBKK/ATG/CY Display fares for a specific class (RBD).
4. FQDCGKBKK/ATG/R,-CH-IN Display fares for a Child (-CH) and Infant (-IN)
5. FQDCGKSIN/ASQ/R,U - Display Negotiated fares for a particular

airline. (SQ, MI, PR, CI, CX, BI).
FQDCGKKUL/AMH/R,UP - Display MH, NH & GA Fares – Publish &

Promo Fare
6. FQDCGKLAX/ATG/R,U*TGF01,U Display TG auto pricing with corporate ID

number
TGF01 is corporate ID number for agent

commission 3%
7. FQDCGKCGK/ASQ,LH Display Round-The-World fares on SQ and LH

24. INFORMATIVE PRICING (HEFQP)
 Informative Pricing allows you to price an itinerary without first create a PNR.
24.1 BASIC ENTRY :

FQPCGKHKGCGK
Note : Should always use airport code to obtain correct airport taxes
System response:
* FARE BASIS * DISC * PTC * FARE<USD> * MSG *T
01 F * * 1 * 1943.34 *RB *Y
02 C * * 1 * 1711.34 *RB *Y
03 Y * * 1 * 1325.34 *RB *Y
04 YEE3M * * 1 * 1004.34 *RB *Y
Tax information:
Y - Tax included
N - Tax not included
Heading Explanation
Fare Basis The fare basis code column
Disc Disc code column
PTC Passenger type column
Fare Fare column
MSG Message column
RB Reservation booking designator
RE Reservation condition
RO Booking Designator Override
SR Sales Restriction
FL Flight Number Restriction
FQ Frequency
T Sales restrictions apply

To view the Fare Component for fare number 4:
Entry : FQQ4
System response:
FQQ4
04 YEE3M * * 1 * 1004.34 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
JKT
HKG YY Y Y 21OCT YEE3M 21JAN 20
JKT YY Y Y YEE3M 24OCT21JAN 20
USD 994.00 21OCT03JKT YY HKG495.00YY JKT Q4.23 495.00

NUC994.23END ROE1.000000SITI
USD 10.34HK
USD 1004.34
> PAGE 2/ 2
Note : Type MUFQP or MT to return back to FQP page
24.2 ADDING OPTIONS (HEFQP)
 Used between cities
1. Stopover indicator -
Entry : FQPCGKSINLHR-SINCGK
(stopover at London only / transit in Singapore)
2. Stopover and Surface indicator ---
Entry : FQPCGKSINLHR---CDGSINCGK
(stopover in London only and surface between London and Paris)
3. Airline /A
Entry : FQPCGK/AGASIN/ABALHR
4. Booking Code (RBD) /C
Entry : FQPCGK/CY/ASQSIN/CY/ABALHR
5. Travel Date /D
Entry : FQPCGK/CY/ASQ/D20FEBSIN/CJ/ABA/D22FEBLHR

6. VUSA Fare /RVAC
 To display Visit USA Fare
Entry : FQPORL/AUASFO/RVAC
(to have the adult VUSA Fare with UA flight)
Used at the end of entry
1. Mirror Image Return /M

FQPCGK/ASQSIN/M
Entry :
2. One Airline - same airline for all segment /O
Entry : FQPCGKSINCGK/OSQ
3. Amadeus Negotiated Fares /R,U
Entry : FQPCGK/ASQSIN/ASQLHR/R,U
4. TG auto pricing with corporate ID number /R,U*XXXXX,U
Entry : FQPCGKBKKCGK/OTG/R,U*TGF01,U
5. MH, NH & GA Fares (Publish & Promo Fare) /R,UP
Entry : FQPCGKKULCGK/OMH/R,UP

25. FARE NOTES (HE FQN)
 Fare Notes contain the conditions and regulations applicable to a specific fare.
 You can display Fare Notes from : - FQD (fare display)
- FQP (fare pricing)
- FXP (PNR pricing & stored TST)
- FXX (PNR pricing)
 The Fare Notes are based on the dates in the fare display/pricing/PNR.
Fare Notes Entries
1. Display a fare notes from FQD:
a. Entry : FQDCGKHKG
b. Entry : FQN7
System response:
FQN7
** RULES DISPLAY ** TAX MAY APPLY
16OCT03**16OCT03/YY JKTHKG/NSP;EH/TPM 2029/MPM 2434
LN FARE BASIS OW USD RT B PEN DATES/DAYS AP MIN MAX R
07 YEE3M 990 + - - - - 3+ +M
FCL: YEE3M TRF:2008 RULE: T078 BK: M
PTC: ADT-ADULT FTC: XEX-REGULAR EXCURSION
RU.RULE APPLICATION
EXCURSION FARES BWTWEEN INDONESIA AND HONG KONG SAR /
MACAU SAR. FURTHER INFORMATIONS SEE S999
APPLICATION
CLASS OF SERVICE
FARES APPLY FOR ECONOMY CLASS OF SERVICE.
TYPES OF JOURNEY
MAY BE USED TO CREATE RT/ CT JOURNEYS.
FARES ONLY APPLY IF PURCHASED PRIOR TO DEPARTURE.
NOTE -
A. FROM HKG/MFM
TO DPS/JKT/MES/PLM/PKU/SUB/SRG
B. FROM MFM
PAGE 1/ 7

2. Display a fare notes from FQP :
a. Entry : FQPKUL/AMHLHR/ABACDG/AMHKUL
System response:
FQPKUL/AMHLHR/ABACDG/AMHKUL
* FARE BASIS * DISC * PTC * FARE<MYR> * MSG *T
01 F * * 1 * 20895.00 *RBSR *Y
02 C * * 1 * 14072.00 *RBSR *Y
03 Y * * 1 * 12241.00 *RBSR *Y
04 YEE6M * * 1 * 6846.00 *RB *Y
Display fare notes for line number 3 :
Entry : FQN3
System response:
FQN03
3 - PTC 1 ADT
>FQN 3-1 KULLON YY Y PU 1 N
>FQN 3-2 LONKUL YY Y PU 1 N
S = special fare
PU = pricing unit N = normal fare
c. Display fare notes for KULLON:
Entry : FQN3-1
System response:
FQN 3-1
3 - PTC 1 ADT RULES DISPLAY
FARE COMPONENT 1 KULLON YY Y PU 1 N
/01APR01*INDEF / V404
NORMAL FARES BETWEEN EUROPE AND SOUTH EAST ASIA
RU.APPLICATION
NORMAL FARES BETWEEN EUROPE AND SOUTH EAST ASIA
VIA EH (FOR FURTHER INFORMATION SEE N999)
A) APPLICATION
FIRST, BUSINESS, ECONOMY CLASS FARES
BETWEEN EUROPE AND SOUTH EAST ASIA.
CD.CHILDREN/INFANTS DISCOUNTS
A)1) CHILDREN
I) FROM EUROPE:
A) ACCOMPANIED CHILDREN AGED 2-11 YEARS:
CHARGE 75 PERCENT OF APPLICABLE ADULT FARE
PAGE 1/ 3
 If the fare notes exceeds 20 pages in length, the system display an index with the
applicable paragraphs.

3. Entry : FQN7
System response:
FQN7
** RULES DISPLAY ** TAX MAY APPLY
SURCHG MAY APPLY-CK RULE
06DEC01**06DEC01/CX KULKUL/NSP;CT/TPM ...../MPM .....
LN FARE BASIS OW MYR RT B PEN DATES/DAYS AP MIN MAX R
07 DONE5 22904 D - - - + - - - R
FCL: DONE5 TRF: 340 RULE: 3015 BK: D
PTC: ADT-ADULT FTC: BR -BUSINESS CLASS RESTRICTED
OPTION LIST
RU.RULE APPLICATION MN.MIN STAY
MX.MAX STAY SR.SALES RESTRICT
TR.TVL RESTRICTION AP.ADVANCE RES/TKT
FL.FLT APPLICATION CD.CHILD DISCOUNTS
TC.TOUR CONDUCTOR AD.AGTS DISCOUNTS
OD.OTHER DISCOUNTS SO.STOPOVERS
TF.TRANSFERS/RTGS SU.SURCHARGES
TE.TKT ENDORSEMENT PE.PENALTIES
CO.COMBINABILITY GP.GROUPS
****** SELECT CATEGORIES ******
PAGE 1/ 1
4. To display specific categories from the above fare notes:
Entry : FQN7*RU,PE
5. To redisplay the list of categories:
Entry : FQN7*LIST
26. PNR / ITINERARY PRICING (HEFXP)
 Amadeus PNR / Itinerary Pricing process fares for the flight itinerary in a PNR.
 Pricing the PNR without creating a TST : FXX
 Pricing the PNR and creates a TST : FXP
26.1 PNR / Itinerary pricing (without creating a TST).
The following illustrates the pricing of a PNR:
a. Example I : 1 PTC (ADULT)
1. Display PNR:
RP/JKT1A0980/JKT1A0980 AA/SU 21OCT03/0622Z Z4V7YR

1.LEWIS/MIKE MR
2 TG 434 C 10DEC 3 CGKBKK HK1 2 1310 1640 *1A/
3 TG 413 C 19DEC 5 BKKCGK HK1 1 1100 1605 *1A/
4 AP JKT +62 21 57992060 - NMC INDONESIA HELP DESK OFFICE - A
5 TK TL03DEC/JKT1A0980

2. PNR pricing , enter : FXX
System response: (Fare Component)

FXX
01 LEWIS/MIKE *
------------------------------------------------------------
JKT
BKK TG 0434 C C 10DEC 1310 C 30
JKT TG 0413 C C 19DEC 1100 C 30
USD 1023.00 10DEC03JKT TG BKK511.50TG JKT511.50NUC

1023.00END ROE1.000000SITI
USD 10.00YQ
USD 1033.00
Explanation:
 There is only 1 type of PTC (Passenger Type Code) i.e. ADULT

 There is only 1 type of fare basis i.e.: C
 The system displays a ticket image.
b. Example II: 3 PTC (ADULT, CHILD & INFANT)
1. Display PNR:
RP/JKT1A0980/JKT1A0980 AA/SU 21OCT03/0853Z Z5UB5G

1.LEWIS/DONITA MRS(INF/MARCELL/18OCT12) 2.LEWIS/SARAH MISS(CHD/10SEP08)
3 TG 434 C 10DEC 3 CGKBKK HK2 2 1310 1640 *1A/
4 TG 413 C 19DEC 5 BKKCGK HK2 1 1100 1605 *1A/
5 AP JKT +62 21 57992060 - NMC INDONESIA HELP DESK OFFICE - A
6 TK TL03DEC/JKT1A0980
2. PNR pricing, enter : FXX
System response:
FXX
PASSENGER PTC NP FARE<USD> TAX PER PSGR

01 LEWIS/MARCE* IN 1 102.00 10.00 112.00
02 LEWIS/DONIT* ADT 1 1023.00 10.00 1033.00
03 LEWIS/SARAH* CH 1 767.00 10.00 777.00
TOTALS 3 1892.00 30.00 1922.00

> PAGE 2/ 2
PTC - Passenger Type Code
Explanation:
 There are 3 types of PTC (Passenger Type Code) i.e. Adult(ADT), Child(CH) & Infant(IN)

3. To view fare component, enter: FQQ1
FQQ1
01 LEWIS/MARCE*
------------------------------------------------------------
JKT
BKK TG 0434 C C 10DEC 1310 C/IN 10
JKT TG 0413 C C 19DEC 1100 C/IN 10
USD 102.00 10DEC03JKT TG BKK51.15TG JKT51.15NUC102.30

END ROE1.000000SITI
USD 10.00YQ
USD 112.00
26.2 PNR Pricing Option (HEFXX,GPOPT)
1. Amadeus Negotiated Fares
a. To instruct the system to pricing an itinerary with nego fares
Entry : FXX/R,U
b. To price for segment 2 to 9 and pricing an itinerary with nego fares
Entry : FXX/S2-9/R,U
2. MH, NH & GA Fares (Publish & Promo Fare)
Entry : FXX/R,UP
3. Passenger Select & specific PTC

 Use this option to obtain a fare for selected passengers and specific PTC in a PNR.
Explanation Entry
a. To price passenger number 1 FXX/P1
b. To price passenger number 1 and 5 FXX/P1,5
c. To price passenger number 1 to 4 FXX/P1-4
d. To price passengers with seat (non-infant) FXX/PAX
e. To price an infant FXX/RIN
f. To price seaman FXX/RSEA

4. Segment Select / Stopover / Transit Indicator
 Use this option to choose which Flight segments you want to price.
 You CANNOT individually price any Married Segments. (HEMSC)
Example:
RP/JKT1A0980/JKT1A0980 AA/SU 15OCT03/1003Z ZHIOSQ

1.BECKHAM/DAVIDMR
2 SQ 151 Y 19MAR 5 CGKSIN HK1 2 0625 0900 *1A/E*
3 SQ 320 Y 19MAR 5 SINLHR HK1 2 1240 1850 *1A/E*
4 SQ 321 Y 28MAR 7 LHRSIN HK1 3 2215 1800+1 *1A/E*
5 SQ 164 Y 29MAR 1 SINCGK HK1 2 1845 1920 *1A/E*
6 AP JKT 62 21 57992060 NMC INDONESIA HELP DESK OFFICE - A
7 TK TL10MAR/JKT1A0980
Transit at both SIN, enter : FXX/S2X,4X
Stopover at both SIN, enter : FXX/S2S,4S

R EFERENCE
1. Amadeus Information System (AIS) (HEAIS)

 AIS is the Amadeus central source of information.
 These information is maintained by :

a. Providers (airlines, car and hotel)
b. Amadeus
 The information can be displayed during PNR creation.
1.1. Go Get (GGAIS)
Entry Explanation
1. GGAMAID Amadeus Indonesian information
2. GGCODEW Codes explanation, by letter : W
3. GGAPTNRT Airport information, by airport code : NRT (Narita)

4. GGCOUFR Country information, by 2 letter country code : FR
(France)
5. GGWEAHKG Weather Information, by city code

(limited city code, should also refer to GGCOUXX)
6. GGAIRBA Airline information, by airline code : BA (British

Airways)
7. GGPCALH Participating Carrier Access - information on access

and function level for Lufthansa (LH)
8. GGALLIANCE Air alliances list (Oneworld, Star Alliances, Skyteam)
1.2. Scrolling Commands

Explanation Entry Explanation Entry
1. Move down MD 7. Move down first screen MDF
2. Move up MU 8. Move up first screen MUF
3. Move bottom MB 9. Move down second screen MDS
4. Move top MT 10. Move up second screen MUS
5. Move previous GG page MPGG 11. Move yesterday MY
6. Go page 1 GP1 12. Move next day MN

1.3. Amadeus On-line Help System (HE)
 This is an automated on-line reference guide.

 Amadeus Help contains explanations and examples for all Amadeus commands.
 You may use the Help functions at any time.
To display Help page:

HE HELP
Double left click on

selected reference
for explanation
 There are 3 ways of accessing Amadeus on-line help :
a. By a keyword, example:
HE NAME - Help on Name element
HE PNR - Help on PNR (passenger name record)
HE STEP - Step by step approach to tasks
(PNR, car, hotel, ticketing, queue and much more)
b. By the transaction code (command code), example:

HE NM - Help on Name element
HE JI - Help on Sign in
HE GG - Help on AIS (GG page)
c. Help on previous transaction

The system displays an error message if you make a mistake in an entry.
You can display online help for the transaction code that you entered incorrectly:
HE/

2. Participating Carrier Access Level (GG PCA)
 This is to determine how each airline participates in Amadeus system in terms of the access
level in availability, schedule and functions.
 Most airlines confirm seats immediately from Amadeus availability (if there are seats available).
 Some airlines only confirm seats when sell in Direct Access availability.
 A few airlines do not confirm seats until 12 hours after sale.
Access Availability Schedule When is sell Action Code Where to sell in order for the seats to be
Indicator status information message before EOT guaranteed?
sent?
/
Full Up-to-date Up-to-date Time of sell DK Amadeus availability
access -immediately
*1A/
.
NOT NOT Time of sell DK Amadeus availability.
Access up-to-date up-to-date -immediately
sell *1A/
You may go to direct access

availability to view the up to date
availability/schedule.
* NOT NOT EOT LK Direct access availability.

up-to-date up-to- date (must sell within 3 minutes)
Direct
access or
*XX*
LL XX = airlines
Availability/schedule are up to date if

you are in direct access availability
Blank NOT NOT EOT SS Amadeus availability

up-to-date up-to-date
Standard Blank
access or
NN The seats are not confirmed until 12

hours after EOT.
Airlines can reject the booking within

those 12 hours.

3. Flight Types
There are four different types of flights :
1. Non-stop Flight
- A flight with no intermediate stops, and the same flight number and aircraft.
2. Direct Flight
- A flight with intermediate stop(s), and the same flight number and aircraft.
3. Connecting Flight
- A flight with intermediate stop(s), and a change of flight number and aircraft.
4. Change of Equipment / Change of Gauge

- A connecting flight with intermediate stop(s) and the same flight number, but with a change
of aircraft type.
4. Dates, Days & Times (HE DD)

Entry Explanation
1. DD Current system date and time ( ZULU / GMT)

2. DD25DEC09 Day of a specific date
3. DDLAX Current time and date for a specific city
4. DDLAX/NYC Time difference between 2 cities
5. DD24AUG/30 To display 30 days after 24 August
6. DD24AUG/-7 To display 7 days before 24 August
7. DD18NOV/3/30 Calculate minimum and maximum stay
5. Calculation (HE DF)

Entry Explanation
1. DF120;25;15 Add
2. DF30-20 Subtract
3. DF30*3 Multiply
4. DF20/2 Divide
5. DF368P10 Percentage --- Tax, base and totals

6. Metric Conversion (HE DK)
M - miles, K - kilometer, P - pound, K - kilogram, F - Fahrenheit, C – Celsius
Entry Explanation
1. DKMK100 100 miles to kilometers

2. DKKM100 100 kilometers to miles
3. DKPK50 50 pounds to kilograms
4. DKCF30 30 Celsius to Fahrenheit
7. Currency Conversion (HE FQC)

 This command checks the exchange rates and calculates amount in different currencies.
1. To display currency code : DCFRANCE or DCFR

2. To convert between two currencies : a. FQCGBP/JPY
b. FQC200USD/IDR
c. FQC*JKT/*LON or FQC*ID/*GB
d. FQC100USD/NUC
3. To display past date conversion : FQCUSD/GBP/30SEP08
8. Timatic (HE TIMATIC)

 Timatic is a comprehensive travel information system that covers the following details:
a. visa requirements c. custom e. geography g. tax

b. health requirements d. currency f . passport
 Amadeus is NOT RESPONSIBLE for the accuracy of Timatic.
 This function can only be done in command page.
Entry Explanation
1 TIRV/NAID/S4-6 Visa information from PNR

NAID - Indonesian nationality
2 TIRH/S4-6 Health information from PNR
3 TIRA/NAMY/S4-6 Visa and health information from PNR
NAMY - Malaysian nationality
4 TIFV Guided - visa information
Without PNR
5 TIFH Guided - health information
6 TIFA Guided - visa and health information
7 TILCC/ITALY Display a list of cities for Italy
8 TIETAR Apply Australia’s electronic visa
9 TIDFT/AU/VI/IS Display citizen list which are allowed in
applying Australia’s electronic visa
10 TIDFT/HKG/CS Display custom information for HKG

Entry : TIFA
>TIRA
NAID
AR Fill in the
EMCGK blanks and
DEFRA press enter.
TRBKK
VT
NA-PASSENGER'S NATIONALITY. ADD /SEMN IN CASE OF SEAMAN
ADD /TYPE FOR OTHER THAN NORMAL PASSPORTS
AR-ALIEN RESIDENTS
EM-EMBARKATION POINT / TR-TRANSIT POINTS VIA OTHER COUNTRIES
DE-DESTINATION POINTS / VT-COUNTRIES VISITED THE LAST 6 DAYS
>MDTI
Entry : TIETAR
>TIETAA ETA APPLICATION

PASSPORT NUMBER .............. FROM PASSPORT TITLE PAGE
NATIONALITY ... 1-3 CHARACTER CODE
DATE OF BIRTH ......... DDMONYYYY/--MONYYYY/-----YYYY
SEX . M/F
COUNTRY OF BIRTH ... 1-3 CHARACTER CODE
EXPIRY DATE ......... DDMONYYYY
FAMILY NAME ........................ FULL NAMES-NO TITLES
GIVEN NAMES ........................ SPACE BETWEEN NAMES
TYPE OF TRAVEL .. V/BL/BS

9. Manual Auxiliary Segments (HE HU)
You can use manual auxiliary segments to request specific services from an airline that already has
an air segment in the PNR. These services are air taxi, car, hotel and tour.
If the airline accepts the request, it will book the required service for you and send back a
confirmation.
Example for Hotel Segment :
If a passenger has to wait over 6 hours for an onward connection, you can ask an airline to book a
hotel at its own expense.
Entry:
HU CI NN1 TPE 15JAN-16JAN/SI-STPC ONCONNEX CI18116JANTPEDEL
HU Transaction code
AF Airline code of the airline to take action
NN Action code
1 Number of rooms
TPE Check-in city
15JAN- Check in date, dash
16JAN/ Check-out date, slash
SI- Service information code, dash
STPC Lay over at carrier’s cost code
ONCONN... Free-Flow Text (up to 178 characters)
If the airline accepts the request, the response is:
3 HTL CI HN1 TPE 15JAN-16JAN/SI-STPC ONCONNEX CI18116JANTPEDEL

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Amadeus Basic Course

Amadeus Basic Course

PRODUCED AND PUBLISHED BY:

© VERSION 14.1 , 2014

PT. AMADEUS INDONESIA

Jakarta Head Office : Medan Office :

Tanto Building, 4th Floor

Amadeus Official Web Site :

Yahoo Mailing List:

Facebook & Twitter:

WRITTEN BY: AMADEUS TRAINING DEPARTMENT

© Amadeus Training Department 2014

VERSION 14.1 - APR 2014

06. PNR Modification……………………………………… ……………………………………. 17

Amadeus has established a truly global presence:

A quick look at the history of Amadeus:

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 1

2. Sign In and Sign Out (HE JI)

Duty code: SU (Supervisor)

Your new password

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 2

Command Page entry:

JI Sign-in transaction code, ' Jump-In’

2. Check status of all work area, enter:

1. JO* Sign-out from all areas

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 3

3.1 City / Airport

4.1 Amadeus Availability / Schedule Display

4.1.1 Amadeus Availability Neutral (AN)

4.1.1.1 One way Amadeus Availability

AN Transaction code (Availability Neutral)

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 4

Last seat availability E - Candidate for E-ticketing

Other optional entries

1 AN18JANKULSIN1700 specific departure time

2 AN21FEBLONWAS/AUA specific airlines (maximum 3 airlines)

4 AN/01APRCGKJED/ASQ 7 days search

5 ACR20OCT return on specific date(this entry can only be done after

Last Seat Availability Indicator - LSA ( /):

LSA indicator ' / '

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 5

 Able to display outbound and return/onward journey availability in a single entry.

1 AN17FEBCGKSIN*19FEB CGKSIN on 17 FEB and return on 19FEB

2 AN16MARCGKLON*23MARLONPAR with onward journey

3 AN17FEBCGKSIN/ASQ/CM*19FEB specific airline and class

4 AN17FEBCGKSIN/ASQ*19FEB/ATG specific airline

4.1.2 Amadeus Timetable (HE TN)

 This displays flight operating during a specific one-week period.

2 TN15MARKULLON/AMH Specific airline

4 TCR25FEB Change to return routing

4.1.3 Direct Access Availability (HE DIR)

 You are able to see :

 To display direct access information for specific airline

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 7

ACL1 Display Direct Access from AN

Always starts at line 21 The header shows this is China Airlines

1CIMD Move Page Down

1CIMU Move Page up

4.2 Flight Information (HEDO)

AMADEUS Selling Platform Manual Ver. 14.1 – Apr 2014 8

 Four types of connection exist:

1. The international connection: between 2 international flights.

1. DMLHR Single airport

* NHP *