Managing Business Operations

UNIT CODE BIRMINGHAM

UNIT CODE LUTON
UNIT CODE ALPERTON

ASSESSMENT

ACADEMIC YEAR 2018-2019

LEVEL 5
CREDITS 20

London School of Science and Technology

Version No. 2.1 © University of West London 2018

Assessment 1
Assessment task: In-class Test
Weighting: 40%
Date/time/method of submission: Week 8 5 November 20178
The in-class test will cover various aspects of business operations such as operation
strategy, product design and process design. In addition to that, the test covers queue
management, inventory management and capacity management.

Assessment 2
Assessment task: Report
Weighting: 60%
Date/time/method of submission: Week 14 on 21 December 2018
Assessment brief: Critical analysis and evaluation of operations.

You are required to select and research an organisation with a view

to reporting on its operations.

Report is divided into 3 main parts:

-The first part deals with the background of the operations.
-The second part deals with the transformation process, the five performance objectives
and the four V’s of operations management.
-The third part deals with process design.

Assessment Criteria
PART ONE - Background of the Operations (15%)
▪ Identify an organisation with which you are familiar and briefly describe its general
and business context:
- Purpose,
- Size,
- Competitors (Including Direct and Indirect Competitors)
- Target customers,
- Recent Company performance.

Module Study Guide template – May 2018

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PART TWO - Transformation Processes and Evaluation of the Operations (45%)
▪ Describe the main operations of the organisation in terms of inputs,
transformation processes, and outputs.
▪ Analyse the organisation in terms of the four V’s of operations management :
- Volume,
- Variety,
- Variation,
- Visibility.
Note: (If your chosen organisation is diversified you may find it easier to consider
different products/services that the organisation offers, rather than considering the
organisation as a whole)
▪ Evaluate what each of the five operations performance objectives means to the
organisation and which factors are most valued by its customers.
Note: (again this might be different for different products/services).

PART THREE - Process Design (40%)

Identify a key process within your chosen organisation, which you would be involved with
as an operations manager to meet organisation objectives:
▪ Describe the layout and the flow of:
- Customers,
- Materials (including supply chain),
- Information.
▪ Discuss what you think are the main objectives of the process design, and
whether or not these objectives are being achieved.
▪ Identify any problems within the operations and what solutions to be implemented
▪ Describe how control and feedback mechanisms might be used within the
process to meet objectives of the organisation and needs of customers.

Module Study Guide template – May 2018

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Essential Reading
Slack, N., Brandon-Jones, A. and Johnston, R. (2016) ‘Operations Management’, 8th
Ed,Pearson.
Additional Reading
1-Jones, P & Robinson, P (2012) Operations Management Oxford University Press
2-Slack, N., Chambers, S. and Johnston, R. (2010) Operations Management, 6th edition.
FT Prentice Hall
3-Slack, N & Brandon-Jones, A (2008) Quantitative Analysis in Operations Management
Pearson
4-Burtenshaw-Gunn, S (2010) Essential Tools for Operations Management, Wiley
5- Slack, N., Brandon-Jones, A. and Johnston, R. (2011) ‘Essentials of Operations
Management’, FT Prentice Hall.
6- Schroeder, R. G., (2008) ‘Operations Management’, 4th edition. McGraw Hill.

Module Study Guide template – May 2018

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