Pornima

Phone:734-367-4333
gsandhya2017@gmail.com

PROFESSIONAL SUMMARY
 16 years of professional IT experience with 6 years in Salesforce.com CRM using Visual force, Apex
and Java Technologies as Developer and administrator.
 Proficient in Analysis, Design, Development, Administration, Configuration, Implementation and
support of salesforce CRM.
 Hands-on, in-depth experience with Apex, Visual Force, SOQL/SOSL and Force.com IDE
 Oversaw Administration, Configuration, Implementation and Support of Salesforce CRM.
 Implemented security and sharing rules at object, field, and record level for different users of various
departments. Also, created various profiles and configured the permissions based on the
organizational hierarchy.
 Created the Validation Rules, Approval Process, workflows for automated lead routing, lead
escalation and Email Alerts.
 Hands-on, in-depth experience with Apex, Visual Force, SOQL/SOSL and Force.com IDE
 Designed and developed Visualforce Pages for custom User Interface development.
 Experienced in Apex Classes, Controllers & Triggers considering governor limits and various other
components as per the client and application requirements.
 Skilled at working with Eclipse IDE with Force.com Plug-in for writing business logic in Apex
programming language.
 Built custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report
folders, report extractions to converting formats, Visual Force Pages, Dashboards and various other
components as per the client and application requirements.
 Debugged and resolved Salesforce.com system-related issues.
 Solid experience in Integration of third party applications with Salesforce using SOAP, REST web
services API.
 Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data
Loader Utility
 Experience in working with web technologies like JavaScript, HTML, CSS and AJAX.
 Effective Team player with good interpersonal skills, strong understanding of fundamental business
processes, excellent communication and problem solving skills.
 Experience in Agile and Waterfall methodologies.
TECHINICAL COMPETENCIES
Salesforce Technologies
Salesforce Tools
Programming Web and Graphics
Programming Methodology
: Salesforce SFA, Apex Language, Apex, Salesforce CRM,
Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages
/ Components, Formula Fields, S Controls, Workflow & Approvals,
Metadata, Bulk, SOAP, REST API
: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer,
Force.com Data Loader, Force.com Platform
: C++, Java, Java Script, HTML, CSS, XML, AJAX
: Object Oriented Programming, Services Oriented Architecture

CERTIFICATIONS
 Salesforce Certified Platform Developer I, Salesforce University
 Salesforce Certified Administrator, Salesforce University
 Project Management Professional(PMP), Project Management Institute

EDUCATION
BACHELOR OF ENGINEERING, Bharathiar University, India

PROFESSIONAL EXPERIENCE
Senior Salesforce Developer, Nov 2015 – Present
CATERPILLAR FINANCIAL SERVICES NASHVILLE TN

 Administered users in salesforce.com with focus on setting up profiles, roles, and teams
 Managed enhancement and issue logs, and participated in executing necessary development to
address requests.
 Generated different Reports and Dashboards for different customers.
 Managed Sandbox environment and deployment.
 Created and managed workflow rules, data validation.
 Designed and deployed the Custom objects, Custom Fields, Custom tabs, Entity-Relationship data
model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts,
Components, SOQL queries, Visual Force Pages to suit business needs
 Customized page layouts for Contacts and Accounts depending upon user Roles and Profiles.
 Implemented the requirements through Apex Triggers, Classes, Custom Controllers and Visual
Force Pages on Salesforce.com platform using Force.com IDE.
 Management of mass imports and exports of data using Data Loader.
Environment: Saleforce.com platform, Force.com Sites, Apex, Single Sign On, Visual Force (Pages,
Component & Controllers), Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Big
Machines, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data
loading, SF Explorer and Force.com IDE Plug-in Eclipse, RDBMS, Data Structures, Database Schema
Salesforce Developer, Aug 2014 – Oct 2015
INTEGRA TELECOM DENVER CO

 Involved in Salesforce.com Application Setup activities and customized the apps to match the
functional needs of the organization
 Design and develop SFA based Application on Force.com Platform in Salesforce.com environment
with Apex programming language at backend and Visual-Force pages as user interface
 Authored Technical Design Documents based on business requirements
 Implement the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
 Work with various salesforce.com objects like Accounts, Contacts, Reports and Dashboards
 Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the
objects and tabs, Components and Visual Force Pages
 Build page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages
 Create workflow rules and defined related tasks, time triggered tasks, email alerts, field
updates to implement business logic
 Setup templates, approval processes, approval page layouts and defined approval actions on
them to automate the processes

Environment: Salesforce.com, Eclipse IDE, Force.com Sandbox, Import Wizard, Apex, JavaScript, Sharing
Rules, Workflows, Email Updates, Force.com Sites, Visual Force (Pages, Component & Controllers), HTML,
Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services,
Security Controls, SF Explorer and Force.com IDE Plug-in Eclipse.

Salesforce Developer, Jan 2011 – Jul 2014

CVS CAREMARK

 Closely worked with SalesForce.com consultants while implementing the solutions for the needs of
the organization.
 Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components,
Visual Force Pages, Apex classes to suit to the needs of the application.
 Customized the Dashboards to the track usage for productivity and performance of business centers
and their sales teams.
 Customized tabs for among different business user groups and business centers.
 Create various profiles and configured the permissions based on the organizational hierarchy
requirements.
 Designed and developed workflow rules, validation rules, and customizations within Sales force.
 Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in
the system.
Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript,
Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards,
Reports, Eclipse, Sandbox, Production environment, REST API, SOAP, Metadata, Bulk transactions, security
controls.

Technical Lead, Jul 2008 – Dec 2010

TATA COMMUNICATIONS

 Responsible for development, Implementation, End to End testing and maintenance of pricing and
costing systems.
 Meetings with the product team to discuss on converting business requirements to functional
requirements.
 Analysis, design, implementation and unit testing of the assigned projects.
 Fixing of defects raised during certification testing.
 Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
 Task assignment and review of deliverables and project artifacts.
 Coordination between onshore and offshore associates.
 Tracking of project tasks and status reporting to Management
 Review and adopt suitable technologies and best practices for the project.
 Training and Mentoring of the resources.
 Manage Knowledge Transfer Process within the team.
 Coordinating with release management team in setting up the development, Integration, and
Certification environments.
Environment: C, C++, Java, SQL, Shell Scripting

Senior Developer, Aug 2005 – Jun 2008

QWEST COMMUNICATIONS

 Responsible for development, Implementation, End to End testing and maintenance of Interconnect
Mediated Access system that allows other service providers to provide local service in 14 states
(where Qwest is a local service provider) by providing access to its infrastructure in order to be
compliant with the Telecommunications act of 1996.
 Meetings with the product team to discuss on converting business requirements to functional
requirements.
 Estimation, Preparation of high level design, review of low level design, implementation and
unit/integration testing.
 Fixing of defects raised during certification testing.
 Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
 Participation in status review meetings.
Environment: C, C++, SQL, Shell Scripting
Developer, Jun 2003 – Aug 2005
QWEST COMMUNICATIONS

 Development of new features as well as fixing production defects.

 Preparation of low level design, implementation and unit/integration testing.
 Fixing of defects raised during certification testing.
 Participation in root cause analysis meetings and updates to best practices/coding standards
accordingly.
 Participation in status review meetings.
Environment: C, C++, SQL, Shell Scripting

Developer, Jun 2001 – May 2003

QWEST COMMUNICATIONS

 Preparation of low level design, implementation and unit/integration testing.

 Fixing of defects raised during certification testing.
 Participation in root cause analysis meetings.

Environment: COBOL, REXX, JCL, DB2 DB, IMS DB