From Weeding to Marriage

Miguel Mejia
Nov 2013
SAP COE
Internal organization aimed to sustain and evolve our SAP
implementation, driving business benefits continually trough the optimization of
Business Process.

 Optimization of end-user competency and employee fulfillment of business

process

 Continue coherence and integration of functionality and data trough all

process chains

 Not an IT Only objective. This has to be a Business Strategy with strong

participation of user community

In summary
 Continuous business improvement
 SAP as the backbone of our IT strategy, Systems Infrastructure and Business Processes
 COE is integrated by IT and Business representatives

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From the wedding to the real marriage.
SAP strategy goes beyond the implementation or stabilization, we have to
recognize this is a long term commitment.
With low chances to get divorced

Implementation Scope SAP Life Spam

1-3 Years >15 Years
Wedding Marriage

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 SAP Maturity Model
Business - IT Applications Value
End Users
Dynamics Management Management

No overcustomization &
Basic end user training Some success measures
Link IT & Business Core implementation
complete are in place
complete
Maturity

ERP is the backbone & Users work without too Business results tracked
BPM
interfacing is complete much HD support trough the system

Apps portfolio is Users receive periodic KPIs established for all

KPI Measured
inventoried refreshing training levels

Users trained in BP &

BP transformation trough Apps portfolio has been BP Changes directed by
continuous training is in
PMO rationalized KPI results
place

BP Chang led by KPI Apps portfolio has been User performance is BP changes guided by
Performance optimized linked to BP performance Business Intelligence

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Maturity Progression Journey

L5 COE Evolving
L4 COE Managed COE Responsive to
KPI and Value driving treats and
improvements opportunities
A capable Organization KPIs are system
L3 COE Defined Proactively engaged & integrated
SAP Competency Integrated with BPs continuously
Center level business improved based on
L2 Stable Looking for value KPIs and strategies
Business & IT Aligned
Applications propositions and
KPIs established KPIs Benchmarked
SAP Team competitive advantage
Apps Portfolio
Interfaces Completed Ready, rationalization
Process documented started Do the right things
Level 1 Core
Applications Stability, predictability
Organization Trained Ultimate Goal is
,
Super Users SAP Org established Business Transformation
Small incremental
• Help Desk Stable utilization opportunities
supporting the across all functions
organization Extend to available
functionality
• Complete
implementation
Do Things Right
Transforming our build team to a COE… Our Game Plan
Initiation and assessment Justification

SAP Maturity Organizationa

Initiation Define Charter
Assessment l vision

Evolution Planning Initiation & Assessment

• Establish High level goals
Charter Continuous
Branding evangelizing • Team Composition & Organization Gaps
(size, skills, competencies)
Refine Org Justification
Maps / Gaps
• Draft future organization
Staffing • Refine Gap analysis (vs assessment)
strategy • Get charter approval and buy in
Evolution Planning
KPIs • Refine org maps & skill/staffing gaps.
Knowledge transfer / acquisition
Continuous run of • Define all IT and B-Users integration
Finalize
evolution plan evolution plan • KPI inventory that rules the process
• Timeline and budget
• Evolution Plan approval

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SAP COE Target Organization
Real Life Example

SAP COE

IT Management
IT Governance

Business Executives
SAP Core Teams
Service Operations Legacy Applications
IT Governance
(PMO)
SAP BPT & Support
Infrastructure
Service Support SAP Center Of
Operations Super Users
Excellence

Integration
Continuous
Management
Education (HR)

Help Desk Users

Building a COE …Kickoff actions of a real example
Recognize SAP as the centerpiece of our IT strategy and …

 Business - IT Dynamics
 L1. Link IT & Business.

 L2. Sufficient IT & Business resources to maintain stability

 Build SAP Org - Hiring & Training
 L3. COE is defined

 L3 Business ownership of business process

 BPM

 End Users
 L1 End users are adequately trained
 BP and BPPs
 L2 End Users are functional,
 Reinforce Super User program and secure participation
 L3 Continuous and refresh training

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Building our COE …Kickoff actions of a real example
…Take a long term approach to SAP

 Applications Management
 L1 Finish Rollout / add of major applications
 L1 IT Staff is adequately trained
 SAP Certification Plans, Cross training
 L2 SAP Operations reliable
 Confirm stabilization

 L3 Energetically retire Legacy systems

 Applications portfolio

 Value Management
 L1 Tangible success measures
 Inventory, Documented processes
 L2 Measure of our current KPIs
 KPIs redefined by Policy Deployment

 L3 Demand Management being drive by Enabled Value