Chapter-1: An Organization Study at Future Group Co

An organization study at future group co
CHAPTER-1
INTRODUCTION ABOUT THE INTERNSHIP AND INDUSTRY

PROFILE
1.1 Introduction about internship

The internship program is conducted for the students just to know about the real world of
work by applying their theoretical knowledge into practical one. So in that manner get the
practical knowledge in industry, either it may be manufacturing concern or service
industry. It is designed to provide the information about the company to us with the
practical knowledge, experience, and also by observing the activities of an industry we
understood the real world of work.
In the classrooms just we understood theoretically activities of an industry, we do not

know about how the activities are really carried out, and internship helps us to know
about the company with practically. In the industry many activities are carried out
regularly by various departments like human resource, production, finance, marketing
departments according t their roles and responsibilities.
Over all it will give assistance to us to know about the activities of a company and also it
will provide the information about the company from their history, background, vision,
and mission, Etc….till their financial statements along with the internal and external
analysis means SWOT analysis of a company.
MVJ COLLEGE OF ENGINEERING Page 1

1.2 INDUSTRIAL PROFILE
MEANING OF SERVICE INDUSTRY

An industry made up of companies that primarily earn revenue through providing
intangible products and services.
Service industry companies are involved in retail, transport, distribution, food services, as
well as other service-dominated businesses. Also called service sector, tertiary sector of
industry. See also primary industry, secondary industry.
The service industries involve the provision of services to businesses as well as final
consumers. Such services include accounting, tradesmanship (like mechanic or plumber
services), computer services, restaurants, tourism, etc.
HISTORY OF SERVICE SECTOR AROUND THE WORLD
Service sector is the lifeline for the social economic growth of a country. It is today the
largest and fastest growing sector globally contributing more to the global output and
employing more people than any other sector. For most countries around the world,
services are the largest part of their economy. The real reason for the growth of the
service sector is due to the increase in urbanization, privatization and more demand for
intermediate and final consumer services.
Availability of quality services is vital for the well being of the economy .In advanced
economies the growth in the primary and secondary sector are directly dependent on the

growth of services like banking, insurance, trade, commerce, entertainment, social and
personal, etc. The U.S. and other developed economies are now dominated by the
services sector, accounting for more than two-thirds
of their Gross Domestic Product (GDP).
A growing economy changes the proportions and interrelations among its basic sectors—
agriculture, industry, and services and between other sectors—rural and urban, public and
private, domestic- and export-oriented. one way to look at the structure of an economy is
to compare the shares of its three main sectors—agriculture, industry, and services—in
the country‘s total output and employment. Initially, agriculture is a developing
economy‘s most important sector. But as income per capita rises, agriculture loses its
primacy, giving way first to a rise in the industrial sector, then to a rise in the service
sector. These two consecutive shifts are called industrialization and post industrialization.
All growing economies are likely to go through these stages, which can be explained by
structural changes in consumer demand and in the relative labor productivity of the three
main economic sectors (Tatyana P. Soubbotina, 2004).
Most high-income countries today are post industrializing—becoming less reliant on
industry—while most low income countries are industrializing— becoming more reliant
on industry. But even in countries that are still industrializing, the service sector is
growing relative to the rest of the economy. By the mid- 1990s services accounted for
almost two thirds of world GDP up from about half in the 1980s. Between 1990 and
2000, growth of world services output was 2.9 per cent double that of agriculture which
was only 1.4 percent. As a result, the contribution of the service sector to world gross
domestic product was 64 per cent in the year 2000, compared to 57 per cent in 1990.
(World Bank, ―World Development Indicators‖ 2001).
Between 1990 and 2000, the growth of exports of commercial services for developing
countries (9 per cent) exceeded that for developed countries (5.5 per cent). The 49 least
developed countries also experienced particularly strong export growth of commercial
services (6.3 per cent) (WTO statistics, 2001). Liberalization of services in developing
countries could provide as much as $6 trillion in additional income in the developing
world by 2015, four times the gains that would come from trade in goods liberalization
(World Bank‘s report, 2001). As incomes continue to rise, people‘s needs become less

―material‖ and they begin to demand more services—in health, education,

entertainment, and many other areas. Meanwhile, labor productivity in services does not
grow as fast as it does in agriculture and industry because most service jobs cannot be
filled by machines. This makes services more expensive relative to agricultural and
industrial goods, further increasing the share of services in GDP. The lower
mechanization of services also explains why employment in the service sector continues
to grow while employment in agriculture and industry declines because of technological
progress that increases labor productivity and
eliminates jobs. Eventually the service sector replaces the industrial sector as the leading
sector of the economy.
SERVICE SECTOR GROWTH AND DEVELOPMENT SUSTAINABILITY
The service sector produces ―intangible‖ goods, such as health, education and some
quite new services such as modern communications, information, and business services.
Producing services tends to require relatively less natural capital and more human capital
than producing agricultural or industrial goods. As a result demand has grown for more
educated workers, prompting countries to invest more in education—an overall benefit to
their people. Another benefit of the growing service sector is that by using fewer natural
resources than agriculture or industry, it puts less pressure on the local, regional, and
global environment.
Service sector plays a complimentary role and accelerates the process of development
through quality improvement and enhancement with efficiency of productivity and
Developmental activities. Healthcare services enable a country to improve the quality of
human capital thereby increases the productive efficiency of human resources.
HISTORY OF SERVICE SECTOR IN INDIA
India stands out from other emerging economies because its growth has been led by the
service sector rather than labor-intensive manufactures. This column summarizes recent

research showing that India has a long history of strength in services, and its service-led
development may play to historical strengths rather than hindering its progress.
India’s recent spectacular rate of economic growth, combined with the sheer size of its
population, means that it is beginning to take its place as one of the key players in the
global economy.1 One way in which India stands out from other Asian economies is in the
better performance of its service sector. Whereas other emerging Asian economies, such
as China, have experienced growth led by dynamic manufacturing performance, India’s
growth has been led by sectors such as business services.
This is sometimes used to portray India’s performance as fragile, focusing attention
on shortcomings of the industrial sector.2 But as much of manufacturing becomes
increasingly automated and “de-skilled”, it is not clear that manufacturing-led growth is
such a good long-run bet on the road to development. It may be that a focus on services
will prove to be a better long-run route to prosperity. Furthermore, this pattern of service-
led development may be more in tune with the legacy of India’s past.
Measuring long-run productivity performance
Although we know a great deal about the long-run development of rich countries such as
Britain, we know much less about the past performance of less developed countries such
as India. In recent research, we seek to remedy this by drawing on quantitative
information collected by the British during their period of colonial rule in India to
compare sectoral productivity performance in Britain and India from 1870 to the present.
Our research demonstrates that India’s recent service-led development has deep historical
roots. During the colonial period, India’s comparative productivity performance was
already better in services than in industry or agriculture. This emphasis on services is in
line with much recent research on long-run growth among the developed economies,
which finds services playing a key role in comparative economic performance in the late
nineteenth and early twentieth centuries as well as during more recent times.
India has long lagged behind Britain. Between 1870 and 1970, output per worker in India
fell from around 15 per cent of the UK level in the economy as a whole to less than 10
per cent, as India fell further behind. Since the 1970s, India has begun to catch up on the
United Kingdom, but by the end of the twentieth century it was still further behind than

in the early 1870s. Even with the rapid growth achieved by India in recent years, it will
take time for India to regain its relative position of the late nineteenth century.
Productivity by sector
Agriculture has an important part to play in explaining this disappointing overall Indian
productivity performance. The sector remains India’s largest employer, accounting for
three-quarters of Indian employment in the late nineteenth century and nearly two-thirds
of employment today.
Furthermore, agriculture is the only sector where India has continued to fall further and
further behind, with labour productivity dropping from around 10% of the UK level in
the late nineteenth century to around 1% at the end of the twentieth. It is clear that India
needs to increase productivity in agriculture if overall productivity performance is to
improve substantially.
Much of the existing research on economic growth and development emphasis’s the role
of industry. This is particularly so in the context of twentieth century Asia, where the
high-profile cases of Japan, South Korea and China have all been seen as manufacturing-
led development.5
The Indian case, however, does not conform to this pattern, and this shows up in the
comparative productivity data. Indeed, although there have been fluctuations in
comparative India/UK productivity in industry, there has been no trend, with India at
around 15% of the UK level in the late nineteenth and late twentieth centuries.
Only in services has there been an improvement in comparative India/UK labour

productivity, from around 15% in the late nineteenth century to around 30% by the end of
the twentieth century. Services have thus played a positive role in India’s productivity
performance throughout the period, limiting Indian relative decline before 1870 and
leading the process of catching-up from the 1970s. The service sector productivity growth
is not confined to modern services such as finance – it is also visible in trade and
transport.

Explaining India’s better performance in services
The productivity gap between Britain and India has been smaller in services than in
industry or agriculture since the First World War. The recent emergence of a dynamic
service-led Indian economy thus has long historical roots. But why did the service sector
perform better in India, even in colonial times? Our study suggests that the answer can be
found at least in part in India’s education system.
This may at first sight seem surprising, since India’s record of investment in human
capital, as well as in physical capital, has been less than impressive. Under-investment in
education overall has clearly contributed to India’s disappointing productivity
performance over the long run.
But there has been a longstanding bias in educational investment towards secondary and
higher education, which has produced a small group of highly educated workers, who
have worked largely in services. This is relatively straightforward to demonstrate
empirically for the recent past, when data are available on educational attainments of
workers by sector.
It can also be shown for the colonial period, where data on literacy are available by caste.
A small group of high castes, including not only the priestly Brahmans and warrior castes
but also trading casts, desired secondary and higher education as well as primary
education. However, the majority of the population, working in agriculture and cottage
industry, required little education to perform their jobs and had little scope for
advancement because of the caste system, so demand for education was depressed.
ADVANTAGES AND DISADVANTAGES OF SERVICE SECTOR
ADVANTAGE OF SERVICE BASED ECONOMY
 It can give faster and more flexible adjustment in times of economic crisis or
downturns.
 It minimizes environmental degradation from heavy industry.

 It allows for faster economic development than that which follows the
traditional pattern.
 Reduce the material & energy consumption.
 Enhancement of Knowledge.
 More customer oriented product for their satisfaction.
DISADVANTAGE OF SERVICE BASED ECONOMY
 More dependability on other country for goods.

 Trade deficit is increased because of more import and less export of goods.
 Manufacturing jobs have been lost to outsourcing of products
more skilled employees & workers are required.
GDP OF SERVICE SECTOR IN INDIAN ECONOMY
Services Sector: Services sector includes 'Financial, real estate & professional services,
Public Administration, defence and other services, trade, hotels, transport,
communication and services related to broadcasting. This sector is also known as tertiary
sector of the economy. Currently this sector is the backbone of the Indian economy and
contributing around 53% of the Indian GDP.
Services sector is the largest sector of India. Gross Value Added (GVA) at current prices
for Services sector is estimated at 73.79 lakh crore INR in 2016-17. Services sector
accounts for 53.66% of total India's GVA of 137.51 lakh crore Indian rupees.
Industrial sector contributes 29.02% with GVA of Rs. 39.90 lakh crore. While, Primary
Sector of the economy i.e. Agriculture and allied sector contributes 17.32% and its GVA
is around Rs. 23.82 lakh crore at the current prices in the FY 2016-17.

CHAPTER: 2
ORGANISATION STUDY
2.1 BACKGROUND
“Future group was founded on a simple idea: “Revise Regulations, Maintain Values”.
Founded in 1987 by retail sovereign Kishore Biyani .Future group brings several
products opportunities and services to a large number of customers in India. Helps India
to purchase, retain and recognize their goals, and desires to lead an improved standard
life. Future Group Limited is India’s major retailer that handles several retail structures in
support with the ethics, behavior and custom portion of the Indian shopper market. The
nerve centre is located at Mumbai (Bombay); the organization occupies over 16million
square feet of retail space, has more than 1000 stores crosswise over 73 urban areas and
65 peaceful (provincial) place in India and draws in more than 30,000 individuals. Future
Value Retail Limited will maintain to bring additional significance to its customers,
distribution collaborators, partners and associations covering the nation and figure the
development of current retail in India. Future Group is one among the India’s topmost
establishment with a large number of businesses across the operation space. The
collection of retail formats includes Home Town, eZone, Food Bazar, Big Bazar, Brand
factory, nilgiris and so on. While retail structures is the hub business activities of Future
Group, bunch auxiliaries are available in shopper fund, capital, protection, free time and
excitement, brand advancement retail land improvement, retail media and logistics
The company undertakes a several formats retail approaches that pull towards most of the
entire utilization of Indian customers. Future Group trusts in growing strong perceptions
on Indian consumers and organized businesses based on Indian concept and thinking, as
adopted is the associations’ core concept of ‘Indianness’. The group’s company
philosophy is, ‘Revise Regulations, Maintain Values.’
Major Milestones of Future Group

 2008-Future Capital Assets turn into the progressive gathering business to make a
thriving preparatory Public data in the Indian capital markets. Huge Bazaar

crosses the 100-store mark, checking one of the premiums ever advance of
hypermarket framework wherever on the planet. Whole utilitarian retail space
crosses 10 million square feet mark.
 2007-Future Group crosses $1 billion turnover mark. Devoted foundation in retail

correspondence, systematization IPR and brand improvement and retail –led Hi-
tech administrations get to be utilitarian.
 2006-Future Capital Assets, the organization's money related is shaped to handle
over $1.5 billion in land, private value and retail base assets Main residence is a
home building and improvement items retail chain is set up alongside shopper
hard products configuration, Ezone and furniture chain, furniture bazar.
 2005-Fashion Station –the appreciated design chain was set up All –'a minimal
bigger'- select stores for in addition to –size people is propelled.
 2004-Central –'Shop, Eat, and Celebrate in The Heart of Our City '- India's first
consistent shopping centre was set up in Bangalore.
FOUNDER OF FUTURE GROUP

Mr. Kishore Biyani, Managing Director: He is the up-and-coming India’s leading retailer
working numerous retail formats that at present provide to almost the use basket of a
bulky section of India consume.
Future Group's operating companies:
Future Group retail services:

Furnish.com is an online store of furniture, stylistic theme, and home appliances. The
organization is main branch in Gurgaon, FabFurnish changed its name to HomeTown.
FabFurnish.com was started in March 2012 by Vikram Chopra, Mehul Agrawal, and
Vaibha v Aggarwal. The last resign the organization in mid-2014. In the year 2015 July,
the brand reanounced key rebuilding of its best administration by presenting Ashish Garg
and Ankita Dabas as the new fellow benefactors. In the year 2016 April, FabFurnish
turned into a Future Group Organization and is a piece of the Group's long-haul
development design. FabFurnish.Com discharged its major TV ad with the slogan "Home

of Imagination" in the year 2014 January. In 2015, the brand discharged its advanced
battle "Mrs. India Ka Ghar" trailed by a progression of optical stories and recordings
before the year's over on the subject "Heart is Home". As a piece of this crusade, the site
included homes of surely understood individuals from various stroll of existence.
Additionally, Movie artist Kalki Koechlin curate her most loved searches for the brand
which was discharged as stills and additionally video in March 2016.
Future Group to merge Home Town and FabFurnish.com
Kishore Biyani-drove Future Retail Ltd will combine its home outfitting brand
HomeTown with its online furniture store FabFurnish.com to get the attention on its
centre nourishment and attire retail organizations.
HomeTown and FabFurnish will be combined into a different organization called Praxis
Home Retail Pvt. Ltd, which will be freely recorded, Future Retail said in a stock-trade
documenting.
"The choice will turn off a claim to fame retail business and guarantee more prominent
permeability on the execution of the home retail business and web-based business home
retail unit," the organization said.
HomeTown offers a variety of items, for example, furniture, beddings, modular kitchens
and also other family unit things. It posted income of Rs 477 crore for the year through
March 2016. That is a little piece of Future Retail's aggregate income of Rs 6,716 crore
for 2015-16. The Biyani-drove bunch had gained FabFurnish.com in an all-money
bargain a year ago from Germany's Rocket Internet.
FabFurnish worked in the place called Gurgaon-based Bluerocke Services Pvt. Limited,
posted income of Rupees 78.93 crore for 2014-15 contrasted and Rupees 47.22 crore the
previous year. Its most recent financials couldn't be found out.
Future Retail gets the main part of its income from the Big Bazaar chain of hypermarkets
and EasyDay general stores and in addition molds stores under the fbb brand and
nourishment retail chain Food hall.

Earlier this year, Biyani had implied that the gathering was probably going to offer
HomeTown, close sportswear arm Planet Sports and union hardware chain Ezone with
Big Bazaar. The move was gone for growing the clothing and sustenance portions. The
retail significant expectations these sections will be its principle development drivers and
enable it to fourfold income by 2021.
As a feature of a bigger technique, the Future Group recently reshuffled the arrangement
of some best officials and enlisted another advertising head to help income development
at its shopper, store network, and retail organizations
Future Group retail services sorted by operating companies
i. KORYO (Chinese Re-branding)

ii. Food Bazaar
iii. Home Town
iv. E Zone
v. Big Bazaar
vi. HyperCity ect
vii. Nilgiris 1905
i. KORYO
Koryo Electronics Co., Ltd. is a Taiwan-based company principally involved in acting as

sales agent of semiconductors and electronic components. The Company’s main products
include integrated circuits (ICs), discrete devices, small signal bipolar junction transistors
(BJTs), power transistors, field effect transistors (FETs), thyristors, insulated gate bipolar
transistors (IGBTs), microcontrollers, liquid crystal display (LCD) modules, as well as
batteries and assembled batteries. The Company’s products are applied in main boards,
laptop computers, multimedia and system peripheral products sector, communication and
industrial electronics sector, as well as consumer electronics.
ii. FOOD BAZAAR

Food Bazaar invites you for a shopping experience in a unique ambience. ... Flagged off
in April'02, Food Bazaar is a chain of large supermarkets with a difference where the best
of Western and Indian values have been put together to ensure your satisfaction and
comfort while shopping.
Food Bazaar invites you for a shopping experience in a unique ambience. At Food Bazaar
you will find a hitherto unseen blend of a typical Indian bazaar and International
supermarket atmosphere.
Flagged off in April’02, Food Bazaar is a chain of large supermarkets with a difference
where the best of Western and Indian values have been put together to ensure your
satisfaction and comfort while shopping.
The western values of convenience, cleanliness and hygiene are offered through pre-
packed commodities and the Indian values of ‘see-touch-feel’ are offered through the
bazaar-like atmosphere created by displaying staples out in the open.
iii. EZONE
About eZoneonline.in Ezoneonline.in is the largest electronic retailing portal in India and
a digital extension of the Ezone retail chain. It is operated by Future Bazaar India Ltd, a
group company of Future Group – India’s largest retail conglomerate and owner of
brands like Big Bazaar, Pantaloons & Central. It offers the widest choice in consumer
durables and electronics, cameras, kitchen appliances, gizmos, gadgets, mobiles
computers and accessories, with guaranteed manufacturers' warranty on all products. To
reinforce its service guarantee they offer a 7 day delivery guarantee to their customers. It
delivers products all over India and is perhaps the only retailer, which has such a wide
coverage, delivering to more than 1,600 plus cities and towns, while servicing over
16,000 pin codes. Some of the top selling products on the portal include - USB drives,
mobiles, kitchen appliances, laptops, and digital cameras. The payment gateway is
VeriSign Secured and offers a safe transaction platform to the customer. About Future

Group Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of
India‟s leading business houses
eZone is an electronics specialty retail format from the Future Group, offering a wide
range of consumer durables & electronics goods. eZone offers personal products like
computers, laptops, handy cams, MP 3 players and mobile phones; entertainment
products such as Plasma / LCD, Flat TV’s, Home Theatre systems, DVD players, and
Stereo systems; home products such as Refrigerators, Air Conditioners, washing
machines and Microwave ovens among other kitchen related appliances. eZone has 36
stand alone and 22 shop-inshop outlets across India. The store truly enables consumers to
experience electronics, through three dedicated zones - Liberation Zone, Experience Zone
and Home Zone, to meet the consumer durables and electronics needs of the entire
family.
iv. BIG BAZAAR

Big bazaar is Founded on 2001, Big Bazaar is one of the oldest and largest hypermarkets
chain of India, housing about 250+ stores in over 120 cities and towns across the country.
Big Bazaar is an Indian retail store that operates as a chain of hypermarkets, discount
department stores, and grocery stores. The retail chain was founded by Kishore
Biyani under his parent organization Future Group, which is known for having a
significant prominence in Indian retail and fashion sectors. Big Bazaar is also the parent
chain of Food Bazaar, Fashion at Big Bazaar (abbreviated as fbb) and eZone where at
locations it houses all under one roof, while it is sister chain of retail outlets like Brand
Factory, Home Town, Central, eZone, etc
v. HYPERCITY
Founded in 2006, HyperCity Retail India Ltd. was part of the K. Raheja Corp.
Group (Owner of Shoppers Stop department store) . Now Future Group owns it.
HyperCity opened its first store in Malad, Mumbai. . Today, a total of 20 stores have been
launched, since the company's founding and a presence has been established in cities

including Hyderabad, Bangalore, Jaipur, Amritsar, Bhopal, Navi

Mumbai, Ahmedabad , Vadodara , Pune, Delhi-NCR , Panvel and Thane
HyperCity (styled HyperCITY) is a supermarket chain which currently operates 20 stores

throughout India. The main area of focus is food, home and fashion.
vi. NILGIRIS
Nilgiris is a supermarket chain in South India. It is also one of the oldest supermarket
chains in India with origins dating back to 1905 and hence its products are sold under the
brand name of "Nilgiris 1905". It also has a store brand, and produces dairy, baked goods,
chocolates, and other products under the same name.
Nilgiris was founded in 1905 as “The Nilgiri dairy farm Ltd. (Coonoor , British India).
Founder of Nilgiris is S. Arumuga Mudaliar . Headquarters is in Whitefield, Bangalore –
corporate office .
vii. HOME TOWN
Home Town is one of the biggest home decor stores in the country. It is a part of one of
the biggest conglomerates in the future group. It has a huge showroom which is located at
Marathahalli in Bangalore.
They also give a number of finance options for you to easily buy any of their products.
Apart from this, Home Town also hold a number of exchange offers throughout the year
where you can exchange your old furniture for the new one.
Products by Home Town
Dining room
Home Town Bangalore offers a wide range of products that could be used in the dining
room. They understand the requirements of different households and hence there are
many options to choose from. There is the basic wooden dining table like the 4 seater

table which is suitable for small homes and family. Then there are the larger tables
available with 6 and 8 seats which can be used for homes with large number of family
members. These tables are made in different designs like the square shaped or round
shaped table is available. The tables are also available in different colours of coating.
Apart from this, they also have dining utilities like cutlery and household appliances.
Living room
Home Town is one of the best furniture stores from where you can buy furniture for your
home. They have a large number of products which add a sparkle to your house. They
have a wide range of sofa sets which are available in different designs and materials.
Then there is a wide collection of sofa cum beds to meet the needs of every home. They
are available in different sizes which will suit the needs of every home no matter how big
or small the living room is. Moreover, they sell wall unites which can be used for
different purpose like placing a TV or for keeping show pieces.
Bedroom & Kitchen
In home appliances Bangalore, they are one of the few stores which is a one stop for all
the kitchen and bedroom products. They sell beds like double bed and single bed which
one can buy as per the size of the room. Apart from this, there are kitchen appliances
which can be bought to make your kitchen look even more beautiful. There are modular
kitchen designs and various other attractive options available which one can use in
different types of kitchens. These are some of the reasons that Home Town has become
such a popular destination for any home décor product.

Product profile area of operation

The product profile area of operation of HomeTown is they have six different
departments like living room, Bed section, Mattress, modular kitchen, grab & go
section, Dinning section.
HomeTown sell the high quality product to their customer compare to the other
retail store and they provide the guaranteed product to their customer in order to
build the customer loyalty and relationship for the longer period and also provide the
lifetime service for the product which is one of the strategy to build the customer
relationship and there is free shipment of goods within the Bangalore. When the
customer place an order staff check whether the product available in mother
warehouse or local warehouse if it’s in local warehouse the product will be delivered
within 3days or it takes 7-10 days. If they is any complaint regarding damage or
default of product they resolve the problem by replacing with new.
2.2 VISION, MISSION AND QUALITY POLICY
VISION OF FUTURE GROUP
Future group shall deliver Everything, Everywhere, Every time for Every India consumer
in the most profitable manner.
MISSION OF FUTURE GROUP

 We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to
economic development.
 We will be the trendsetters in evolving delivery formats and making consumption

affordable for all customer segments – for classes and for masses.
 We shall infuse Indian brands with confidence and renewed ambition.
 We shall be efficient, cost- conscious and committed to quality in whatever we do.
 We shall ensure that our positive attitude, sincerity, humility and united
determination shall be the driving force to make us successful.
Future Group was founded on a simple idea: Rewrite Rules, Retain Values. This
fundamental belief created a new kind of marketplace, forever transforming
Indianretail. ... At Future Group we are committed to being a catalyst of positive change
in the communities, societies and business sectors in which we operate.
QUALITY POLICY OF FUTURE GROUP
The Core Group of Companies is devoted to guaranteeing consumer loyalty by giving

product and service that meet and surpass the necessities and desires of our clients. With
our attention, they comprehend the basic significance of guaranteeing consistency, and
duty. At Core, they take responsibility for customer's needs. The followings are Core
Group essentials:
 Understanding the customer expectations
 Updating with new trends
 Provide the high quality product

 Continuous improvement in the quality as the customer requires
2.3 PRODUCTS AND SERVICES OF HOME TOWN

There are five main departments related to the various products and services they offer:
1. Decor and general merchandise

2. Furniture wing
3. Home improvements
4. Modular kitchen
5. Design and build
Décor and general merchandise
Homeware is something which you want to decorate your home according to your
taste. Home decoration is an art and reveals lot about the choice and preference of
individual. Home décor is one of the main departments of the store which includes
curtains, clocks, candles, vases, flowers, cushions, photo frames and more. Pick the ones
that will grace your space beautifully.
A house transform to a home when ones it is beautifully decorated with right kind of
items. Hometown provides each and every such product such as matching rugs and
carpets, complementary cushions, statues and sculptures, give a personal touch with
photo frames and also with natural plants.
Furniture:
Hometown has endless designs in engineered wood, metal and solid

wood furniture. Also have a vast range of soft furnishing and home décor
accessories. Be it dining table, sofa sets, beds, TV units, dressing tables,
cabinets, cupboards, sofa cum beds, computer tables, study tables, mattress, and
lot more. Hometown also provides online facilities. We offer various products
such as
 Bedroom Furniture: King size bed. Queen size bed, hydraulic beds,
kid’s bed, night stand, bedside tables and bunk beds.
 Living room furniture: Sofa sets. Sofa cum Beds, Recliners, Tables,
Shoe Racks, Sectional Sofas, Central Tables, Console Tables, Side
Tables, End Tables, Display units, Coffee Tables, and book Shelves.

 Dining room Furniture: Dining sets, Chairs, Kitchen Cabinets, Bar

Room Furniture.
 Outdoor Furniture: Chairs, Planters, Tables, Garden Furniture, and
Benches.
 Wardrobes: Single Door Wardrobe, Two Door Wardrobe, Three Door
Wardrobe, Sliding Wardrobe.
Home Improvement
Hometown provide all products which are essential for a home to

function such as folding ladder, wall buffer, tool kits, shoe horns, etc which are
required for daily functions. Also products such as trolley, door grip and
bathroom accessories of wide variety are available in hometown.
Modular Kitchen
It is another main product offered by hometown. Here once the

customer makes order expert kitchen designers will design kitchen according to
our choice and they send build a kitchen according to our choice within 48
days. They also provide high quality products with 100% customized designs.
Hometown also provides 5 year warranty on kitchen furniture with 6 year free
service visit.
Design and Build
HomeTown gives a perfect excuse to refurnish your living space. Get home
design services from HomeTown – A way to state of the art interiors. Interior
designs – Reach out to Hometown !.
5-year warranty on Modular Kitchen.
Assembly: HomeTown provides an incredible after sales service with an expert

team of fitters that assembles the product within 2 working days of delivery.

Easy Finance: Fulfill the joy of doing up your home as HomeTown offer a
variety of attractive and flexible finance plans to choose from. The store
provides EMI facility to the customers with the help of Bajaj consultancy.
If customer is not satisfied with a product a credit note for 6 months is provided
using which the customer can purchase an alternate product.
2.4 OWNERSHIP PARTNER:-
Mr. KISHORE BIYANI
(M.D)
((
Mr. GOPI Mr. RAKESH BIYANI Mr. VIJAY BIYANI

KRISHNANBIYANI (WHOLE TIME (WHOLE TIME
(WHOLE TIME DIRECTOR) DIRECTOR)
DIRECTOR)
Vijay Kumar Mr. Shailesh Dr. Darlie Koshy Ms. Balla Mr. Anil Harish
Chopra Hanbhakti (Independent Deshpande (Independent
(independent (Independent director) (Independent director)
director) MVJ COLLEGE OF ENGINEERING
director) director) Page 21
Future group company is a sole proprietorship
2.6 FUTURE GROWTH AND PROSPECTS
Future group trying to merge furniture retail unit HomeTown with the online FabFurnish
retailer and to have a target revenue of Rs 1,000 crore by the end of this year. In the
recent past E-commerce Company like Flipkart and Amazon has entered the market,
home holds 42 stores currently and planning to add 8 more store by this year end. Future
group also has planned to merge eZone with HomeTown so they can improve the sales &
profitability.
2.7 ACHIEVEMENTS / AWARDS
2018
Financial Express Awards

 Future Supply Chain won Financial Express CFO Award 2018 – Medium Enterprise
by Financial Express.
Manufacturing Supply Chain Summit & Awards

 Quality Excellence in Reverse Logistics was won by Future Supply Chain at the 8th
edition of Manufacturing Supply Chain Summit & Awards held by Kamikaze B2B
Media
 Future Supply Chain won Operational Excellence in Safety Initiative at the 8th
edition of Manufacturing Supply Chain Summit & Awards held by Kamikaze B2B
Media;
2017
Express Logistics and Supply Chain Leadership Awards
 Future Supply Chains won Industry Excellence Award in Supply Chain – FMCG at
the 11th edition of the Express Logistics and Supply Chain Leadership Awards
 Future Supply Chains won Best 3PL Company of the Year at the 11th edition of the
Express Logistics and Supply Chain Leadership Awards
ICC Supply Chain & Logistics Awards

 PL Solutions at the ICC Supply Chain & Logistics Awards was won by Future
Supply Chains
2016
The World's Largest Photobook, Guinness World Record
 Fbb was awarded the Guinness World Record for the world's largest photobook. The
book, with a height of 18 feet and width of 27 feet, contained photographs of people
in their denim-dance avatar.
IMAGES Most Admired Food & Grocery Retailer of the Year: Effective
Technology Application
 Future Group awarded with IMAGES Most Admired Food & Grocery Retailer of the
Year: Effective Technology Application
2015
DQ Live Business Technology Award
 'DQ Live BUSINESS TECHNOLOGY AWARDS' by Cyber Media was awarded to
the ITSS Team for their work in Unified communications initiative.
Innovative Initiatives in Retail Stores

 At 16th Annual CIO & Leader Conference ITSS team was awarded with 'Innovative
Initiatives in Retail Stores'
2014

A Hat-trick Of Awards at INTEROP Awards 2014.

 Business Technology Services Scores a Hat-trick Of Awards at INTEROP Awards
2014.
Asia Pacific HRM Congress 2014

 Future Learning triumphs at Asia Pacific HRM Congress 2014 in the 'Innovation In
Retention' category.
CHAPTER: 3
MICKINSEY’S 7S FRAMEWORK
DEFINITION
The McKinsey 7S Model is a framework for organizational effectiveness that postulates
that there are seven internal factors of an organization that need to be aligned and
reinforced in order for it to be successful.
ABOUT
The McKinsey 7S Framework is a management model developed by well-known
business consultants Robert H. Waterman, Jr. and Tom Peters (who also developed the
MBWA-- "Management By Walking Around" motif, and authored In Search of
Excellence) in the 1980s. This was a strategic vision for groups, to
include businesses, business units, and teams. The 7 Ss are structure, strategy, systems,
skills, style, staff and shared values.

The model is most often used as an organizational analysis tool to assess and monitor
changes in the internal situation of an organization.
The model is based on the theory that, for an organization to perform well, these seven
elements need to be aligned and mutually reinforcing. So, the model can be used to help
identify what needs to be realigned to improve performance, or to maintain alignment
(and performance) during other types of change.
Whatever the type of change – restructuring, new processes, organizational merger, new
systems, change of leadership, and so on – the model can be used to understand how the
organizational elements are interrelated, and so ensure that the wider impact of changes
made in one area is taken into consideration
The 7-S model can be used in a wide variety of situations where an alignment
perspective is useful, for example, to help you:
 Improve the performance of a company.
 Examine the likely effects of future changes within a company.
 Align departments and processes during a merger or acquisition.
 Determine how best to implement a proposed strategy.

The McKinsey 7-S model can be applied to elements of a team or a project as well. The
alignment issues apply, regardless of how you decide to define the scope of the areas you
study.
In this article and in the video, below, we'll explore the seven elements of the model in
more detail and explain how you can align them to improve performance in your
organization.
The Seven Elements
The McKinsey 7-S model involves seven interdependent factors which are categorized as
either "hard" or "soft" elements:

HARD ELEMENTS SOFT ELEMENTS
STRATEGY SHARED VALUES
STRUCTURE SKILLS
SYSTEMS STAFF
STYLE

i. STRATEGY

The strategy is the plan deployed by an organization in order to remain competitive in its
industry and market. An ideal approach is to establish a long-term strategy that aligns
with the other elements of the model, and clearly communicates what the organization’s
objective and goals are.
FUTURE GROUP STRATEGY
Its primary consumer target is middle to upper income professionals who need true value
for their money and comfortable ride in city conditions.
Its secondary business target is entrepreneurs and small business owners who want to
provide discounts to manager’s buying a new bike
 ‘To be heard you need to shout rather then rest’
 Rewrite rules of games
 Keeping family income in mind. Understanding customer behavior
 No forecasting.
 Killing rumors.
The contribution of digital business in influencing and supporting organizations’ strategy.

Gaining appropriate budgets and demonstrating, delivering value and ROI from budgets.
Techniques for using digital business to impact organization strategy. Techniques for
aligning digital business strategy with organizational and marketing strategy.
As modern retail drives fresh demand and consumption in new categories, our strategy is
based on a deep understanding of Indian consumer’s the products they want and making
these products available in every city, in every store format.
ii. STRUCTURE:
The structure of the organization is made up of its corporate hierarchy, chain of

command, and divisional makeup that outlines how the operations function and

interconnect. In effect, it details the management configuration and responsibilities of

workers
FUTURE GROUP STRUCTURE
The modification of organizational structure to support digital business.
Integration of digital marketing or e-commerce teams with other management, marketing

(corporate communications, brand marketing, direct marketing) and IT staff. Use of
cross-functional teams and steering groups.
STORE MANAGER
ASSISTANT STORE MANAGER
DEPARTMEN HR ADMINISTRATION SALES

T MANAGER MANAGER MANAGER
INFO
ASST. DM VISUAL
MERCHANDISING
TEAM
LEADER MAINTENANCE
AAST. VM
TEAM MARKETING
MEMBER
HOUSE KEEPING
CSD SECURUTY CASHIER
Store managers: Are the people in charge of entire stores and the employees that work
within. Store managers are in charge of the general operations of a store, making sure it
runs smoothly, cleanly and meets any budget or sales goals.

Sales managers: a sales manager is someone who is responsible for leading and guiding
a team of sales people in an organization . they set sales goals and quotas, build a sales
plan , analyze data, assign sales training and sales territories , mentor the members of
his/her sales team and are involved in the hiring and firing process.
iii. SYSTEMS

Systems of the company refer to the daily procedures, workflow, and decisions that make
up the standard operations within the organization.
FUTURE GROUP OF SYSTEM
At further the management is participating in nature. The company can put in their view
points before the management for only improvement in the prospects of the company,
manpower, working environment etc.
The customer are handled by the same personnel from the beginning to the end, spot
incentives schemes etc. is placed in the system to motivate the employers. The conversion
and target fulfillment is traced out via the software
The development of specific processes, procedures or information systems to support
digital business.
Campaign planning approach-integration. Managing or sharing customer information.

Managing customer experience, service and content quality. Unified reporting of digital
marketing effectiveness and In-house vs external best-of-breed vs external integrated
technology solutions.
Formal and informal procedure that governs everyday activity, covering everything from
management information systems, through to the systems at the point of contact with the
customers (retail systems, call center systems, online systems etc...)
iv. STAFF

Staff refers to the personnel of the company, how large the workforce is, where their
motivations reside, as well as how they are trained and prepared to accomplish the tasks
set before them.
FUTURE GROUP OF STAFF
The breakdown of staff in terms of their background, age and sex and characteristics such
as IT vs marketing, use of contractors/ consultants.
Motivating team members is one of the most important duties of a team leader. He needs
to make his team work as a single unit working towards a common objective. He ensure
that team members don’t fight amongst themselves and share cordial relationship with
each other. Develop lucrative incentive schemes and introduce monetary benefits to
encourage them to deliver their level best. Appreciate whenever they do good work.
Designation of the employees Number of employees

Strength of the employees 35,070
v. STYLE

Style speaks to the example and approach that management takes in leading the company,
as well as how this influences performance, productivity, and corporate culture.
FUTURE GROUP OF STYLE
The culture of the organization in terms of leadership and interactions between staff and
stakeholders.
Includes both the way in which key managers behave in achieving the organization goals
and culture style of the organization as a whole.
All organization have their own distinct culture and management style. It includes the
dominant values, beliefs and norms which they develop over time and become relatively
enduring features of the organization life. It also entails the way managers interact with
the employees and the way they spend their time.
Kishore Biyani leads from the front and is heavily involved in the operations on the
ground. He his very much involved in planning and executing.
He has a vision which is shared by his leading team handling in future group co but he is
not directly involved.
At Trijal motor the management is participating in nature. The company can put in their
view points before the management for any improvement in the prospects of the
company, manpower, working environment etc.
Style Includes both the way in which key managers behave in achieving the
organization’s goals and the cultural style of the organization as a whole.
vi. SKILLS

Skills comprise the talents and capabilities of the organization’s staff and management,
which can determine the types of achievements and work the company can accomplish.
There may come a time when a company assesses its available skills and decides it must
make changes in order to achieve the goals set forth in its strategy.
FUTURE GROUP OF SKILLS
Training will be conducted in Trijal motor. For new recruited employees will be given
basic training program for 2 weeks, and 1month training will be given for employees for
junior technical officer, about machines. Training will be given to employees to know
about the total features of bikes in Trijal.
Distinctive capabilities of key staff, but can be interpreted as specific skill-sets of team
members. The key issues are: staff skills in specific areas such as supplier selection,
project management, content management and specific e-marketing media channels.

vii. SHARED VALUES
Shared values are the commonly accepted standards and norms within the company that
influence and temper the behavior of the entire staff and management. This may be
detailed in company guidelines presented to the staff. In practice, shared values relate to
the actual accepted behavior within the workplace.
FUTURE GROUP OF SHARED VALUES
Customer for life: - A week after delivery, the concerned sales person must fix an
appointment with the customer and visit him along with the service advisor. He
personally hand over the photographs clicked also the vehicle’s registration certificate
and try to become the customer’s product advisor for life and never lose touch with the
customer.
Show Room Ambience: - The hours of operation, outside and inside of the showroom
along with reception, products display area, selling area, customer lounge and delivery
area should be taken care of.
The guiding concepts of the digital business or e-commerce organization which are also
part of shared values and culture. The key issues are: improving the perception of the
importance and effectiveness of digital business amongst senior managers and staff it
works with (marketing generalists and IT).
Valuing and nurturing relationship: to build long term relationships: to build long term
relationships.
Simplicity and positivity simplicity and positivity in our thought, business and action.
Adapatability: to be flexible and adaptable, to meet challenges.
Flow: to respect and understand the universal laws of nature.
Indianness: confidence in ourselves.
Leadership: to be a leader, both in thought and business.
Respect and Humility: to respect every individual and humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.
The values and beliefs of the company. Ultimately they guide employees towards
‘valued’ behavior.

CHAPTER: 4
SWOT ANALYSIS
SWOT analysis is a strategic planning method used to evaluate the Strengths,

Weaknesses, Opportunities and Threats involved in a project in a business venture. It
involves specifying the objectives of the business venture or project and identifying the
internal and external factors that are favourable and unfavorable to achieve those
objectives. A SWOT analysis helps elucidate strategic advantages. Strengths are attributes
of the person or company helpful in achieving the objective, while weaknesses are
attributes of a person or company, harmful in achieving the objective. Opportunities are
the external conditions, helpful in achieving the objective and threats are external
conditions which could do damage in the objective.
I. STRENGH
MEANING OF STRENGH
Strength is the ability to overcome obstacles that no one can bare. or penetrate. strength
is the ability to use ones mind to find an answer without using violence.
Strength is being able to focus ones energy, and find cures. Strength is being able to stand
up against ones friend and be honest without being afraid to hurt a friends feeling,
or a sibling, without being rude or mean about.
Strength, is about being able to say what ones feels not what one wants to hear. It is also
to believe in ones self no matter what others may say. Strength is also going at it alone, to
prove a point, if need be. And whatever else falls under the meaning of strength.
FUTURE GROUP STRENGH
 Generate walk-ins through high advertising
 Have the widest selection of products which are physically shown in the market
place
 Have several long time serving loyal employees

 Brand name
 Wide presence in India covering every single important city and towns
 Productive, cost-cognizant submitted quality administration
 The high brand value in developing business sector
 An assortment of items under single window expanding the chances of client

time and decisions
 Has a worker base of more than 35,000
 Regular low costs, which draw in clients, and has a huge speculation limit.
 It offers a family shopping background, where a whole family can visit together.
 Accessible offices, like, internet booking and conveyance of products
II. WEAKNESS
MEANING OF WEAKNESS
The point where something fails to work properly or to hold up is its weakness. If a
building crumbles in a storm, it's probably because of a weakness — a flaw or defect —
in its structure.
Weakness can indicate a physical weakness, like a chair with one wobbly leg, or flaw in
an idea, like a plan for a lemonade stand that doesn't include any cups for serving the
lemonade. People can show weakness too, when they are helpless to take action. The
origin of weakness can be traced all the way back to its Proto-Indo-European root
of weik, "to bend."
FUTURE GROUP WEAKNESS
 Sales performance Issues
 Warehousing is near capacity, so inventory, Service and distribution issues are

common.

 High traffic causes some customers to not deserve the attention they deserve.
 Higher cost
 Subordinate intensely on India, and is powerless to outside players
 Hardened rivalry from worldwide players implies the piece of the overall industry
development is constrained
III. OPPORTUNITIES
MEANING OF OPPORTUNITIES
An appropriate or favorable time or occasion: Their meeting afforded an opportunityto

exchange views. a situation or condition favorable for attainment of a goal. a good
position, chance, or prospect, as for advancement or success.
FUTURE GROUP OPPORTUNITIES
 Booming local economy and population
 Local market dominance

 New product line
 Changing customer needs
 Advancing client inclination in late year
 Composed retail is minute in India
 Worldwide extension and tie-ups with universal brands
TREAT
MEANING OF TREAT
Treat means to deal with or think about (something) especially in a particular way. : To
think of and act toward (someone or something) in a specified way. : To pay for
someone's food, drink, or entertainment.
FUTURE GROUP TREAT

 Increase in online shopping
 Difficult to find people working for low benefits

 Entry of foreign players like IKEA
 Increase in local competition

 Worldwide players endeavoring to go into the Indian market
 A low valued item could be seen as a low-quality item
 Government arrangements are not very much characterized in the nation like
India.

CHAPTER: 5
ANALYSIS OF FINANCIAL STATEMENT IN BRIEF
CURRENT RATIO
The current ratio is a liquidity ratio that measures a company's ability to pay short-term
and long-term obligations. To gauge this ability, the current ratio considers the current
total assets of a company (both liquid and illiquid) relative to that company’s current total
liabilities. The formula for calculating a company’s current ratio is:
The current ratio is called “current” because, unlike some other liquidity ratios, it
incorporates all current assets and liabilities.
The current ratio is also known as the working capital ratio.
Current Ratio = Current Assets / Current Liabilities
Year Current assets Current liabilities Ratio
2015 430,880,045 45,560,187 9.45
2016 3,516,964,829 1,070,029,466 3.29
2017 3,409,908,537 114,5874,457 2.98
Graph 1.1 showing Current Ratio.
Interpretation
From the above graph we can understand that in the first year current assets is abundantly
available in the year 2015 i.e., 9.45:1, in the year 2016the current ratio of hometown is
reduced to 3.29:1, and the next year it again reduced to 2.98:1 we can understand that the
company is not using the sufficient assets.

DEBT EQUITY RATIO

The debt-to-equity ratio (D/E) is a financial ratio indicating the relative proportion of
shareholders' equity and debt used to finance a company's assets. Closely related to
leveraging, the ratio is also known as risk, gearing or leverage.
The debt-to-equity ratio (D/E) is a financial ratio indicating the relative proportion
of shareholders' equity and debt used to finance a company's assets. Closely related
to leveraging, the ratio is also known as risk, gearing or leverage. The two components
are often taken from the firm's balance sheet or statement of financial position (so-
called book value), but the ratio may also be calculated using market values for both, if
the company's debt and equity are publicly traded, or using a combination of book value
for debt and market value for equity financially.
Debt equity ratio= Debt / equity
Year Debt Equity Ratio

2015 1,353,282,826 6,775,519,954 0.19
2016 1,071,898,423 7,240,968,098 0.14
2017 45,799,182 1,031,289,112 0.04
Graph 1.2 showing Debt equity ratio
Interpretation
From the above graph we can understand that in 2015 the debt equity ratio is 0.19. In
2016 its 0.14, and last year the ratio is 0.04. Company reducing its debt it showing a good
sign. And it signifies that company is moving towards solvency.

DEBT RATIO
Debt ratio=
Year Total liabilities Total assets Ratio

2015 1,145,874,457 3,409,908,537 0.33
2016 1,070,029,466 3,516,964,829 0.30
2017 45,560,187 430,880,045 0.10
Graph 1.3 showing Debt ratio.
Interpretation:
From the above graph we can examine that, in the year 2015 the debt ratio is 0.33, in the
year 2016 the debt ratio is 0.3, and last year 2017 the debt ratio is 0.1. It can clearly
explain that, when compare to 2015 and 2017 the ratio has drastically come down to 0.10
so, we can tell that company has more of assets than the debt.
BALANCE SHEET
Particulars March 2017 (in March 2016 (in March 2015 (in
crores) crores) crores)
Source of Funds
Shareholder’s Funds
 Share capital 630,174,740 632,279,840 444,449,990

 Share application money - - 110,450,000

pending allotment
 Reserves & surplus 6,145,345,214 6,608,688,258 476,389,122
6,775,519,954 7,240,968,098 1,031,289,112

Loan funds
 Secured loans 450,000,000 500,000,000 -
 Unsecured loans 450,000,000 500,000,000 -
900,000,000 1,000,000,000 -
Deferred tax liabilities(net) - - 111,760
Total 7,675,519,954 8,240,968,098 1,031,400,872

Application of Funds
Fixed Assets
 Gross block 163,745,245 164,849,198 30,775,472
Less: Acc. Depreciation 15,075,675 17,087,845 699,798
 Net Block 148,669,570 147,761,353 30,075,674
 Capital work-in- 12,478,925 14,592,642 2,938,669
progress(including capital
advances)
161,148,495 162,353,995 33,014,343
Investments 5,457,745,748 5,633,547,697 613,305,666
Current Assets, loans & advances
 Interest accrued on inter 17,345,789 18,184,589 -

corporate deposits
 Sundry debtors 124,789,747 134,515,507 45,588,575

 Cash & bank balances 735,545,458 861,631,907 5,678,144
 Loans and advances 2,456,101,758 2,438,010,131 379,613,326
 Other current assets 76,125,785 64,622,695 -
(A) 3,409,908,537 3,516,964,829 430,880,045

Less: Current liabilities &
provisions
 Current liabilities 1,145,874,457 1,070,029,466 45,560,187
 Provisions 207,408,369 1,868,957 238,995
(B) 1,353,282,826 1,071,898,423 45,799,182
Net current Assets(A-B) 2,056,625,711 2,445,066,406 385,080,863
7,675,519,954 8,240,968,098 1,031,400,872
CHAPTER: 6
LEARNING EXPERIENCE

My learning experience at for a month had given me greater oppourtinity to learn and
understand the organisation and how they perform their jobs my visit to the manager was
very helpful as it is helped me to get all the company profile and important data in a
helpful and polite manner. From the day 1 till I attained permission letter from company.
I experienced politeness from the employees right from the reception counter to the
office.
I observed that the manager and the employees co operative and the employees were well
trained by the manager
Even my guide was a good trainer and had guided and trained me he also gave me some
of the tips for maintaining the human relations and motivating them
Study helped me in understanding the work culture the morale work nature product
service
A study on overall practice at home town had helped me in understanding the work
culture the morale work nature products and service it also helped me to understand the
recruitment selection training welfare benefits
I also learnt the participative leadership style motivates each every employee to great
height possible
CHAPTER :7
BIBILOGRAPHY:

 www. Moneycontrol.com
 www.centralline.com
 www.mbaskool.com
 www.futureretail.com
 www.futuregroup.com

THANK YOU

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INTRODUCTION ABOUT THE INTERNSHIP AND INDUSTRY

1.1 Introduction about internship

In the classrooms just we understood theoretically activities of an industry, we do not

MVJ COLLEGE OF ENGINEERING Page 1

1.2 INDUSTRIAL PROFILE

MEANING OF SERVICE INDUSTRY

MVJ COLLEGE OF ENGINEERING Page 2

MVJ COLLEGE OF ENGINEERING Page 3

―material‖ and they begin to demand more services—in health, education,

SERVICE SECTOR GROWTH AND DEVELOPMENT SUSTAINABILITY

HISTORY OF SERVICE SECTOR IN INDIA

MVJ COLLEGE OF ENGINEERING Page 4

Measuring long-run productivity performance

MVJ COLLEGE OF ENGINEERING Page 5

Only in services has there been an improvement in comparative India/UK labour

MVJ COLLEGE OF ENGINEERING Page 6

Explaining India’s better performance in services

ADVANTAGES AND DISADVANTAGES OF SERVICE SECTOR

ADVANTAGE OF SERVICE BASED ECONOMY

MVJ COLLEGE OF ENGINEERING Page 7

DISADVANTAGE OF SERVICE BASED ECONOMY

 More dependability on other country for goods.

GDP OF SERVICE SECTOR IN INDIAN ECONOMY

MVJ COLLEGE OF ENGINEERING Page 8

Major Milestones of Future Group

MVJ COLLEGE OF ENGINEERING Page 9

 2007-Future Group crosses $1 billion turnover mark. Devoted foundation in retail

FOUNDER OF FUTURE GROUP

Future Group's operating companies:

Future Group retail services:

MVJ COLLEGE OF ENGINEERING Page 10

MVJ COLLEGE OF ENGINEERING Page 11

Future Group retail services sorted by operating companies

i. KORYO (Chinese Re-branding)

Koryo Electronics Co., Ltd. is a Taiwan-based company principally involved in acting as

ii. FOOD BAZAAR

MVJ COLLEGE OF ENGINEERING Page 12

MVJ COLLEGE OF ENGINEERING Page 13

iv. BIG BAZAAR

MVJ COLLEGE OF ENGINEERING Page 14

including Hyderabad, Bangalore, Jaipur, Amritsar, Bhopal, Navi

HyperCity (styled HyperCITY) is a supermarket chain which currently operates 20 stores

vii. HOME TOWN

Products by Home Town

MVJ COLLEGE OF ENGINEERING Page 15

Bedroom & Kitchen

MVJ COLLEGE OF ENGINEERING Page 16

Product profile area of operation

2.2 VISION, MISSION AND QUALITY POLICY

VISION OF FUTURE GROUP

MISSION OF FUTURE GROUP

MVJ COLLEGE OF ENGINEERING Page 17

 We will be the trendsetters in evolving delivery formats and making consumption

 We shall infuse Indian brands with confidence and renewed ambition.

 We shall be efficient, cost- conscious and committed to quality in whatever we do.

QUALITY POLICY OF FUTURE GROUP

The Core Group of Companies is devoted to guaranteeing consumer loyalty by giving

 Provide the high quality product

2.3 PRODUCTS AND SERVICES OF HOME TOWN

MVJ COLLEGE OF ENGINEERING Page 18

1. Decor and general merchandise

Décor and general merchandise