Professional Documents
Culture Documents
Technology Activity
and Status Report
October 2010
http://services.pepperdine.edu/
it/forms Send suggestions to Thomas Hoover at thomas.hoover@pepperdine.edu or
call him at (310) 506-5547 for questions.
Information Technology Tests Microsoft Office 2010 and 2011. In preparation for an
early 2011 implementation, Office 2010 for Windows and Office 2011 for Macs are currently being
tested by Information Technology staff. Preliminary feedback suggests that the new applications are more
intuitive and have the potential to meet the growing needs of the Pepperdine's end user community. For
a preview of Office 2010 for Windows visit: http://office.microsoft.com/en-us/products/?CTT=97. For a
preview of Office 2011 for Mac visit: http://www.microsoft.com/mac/office2011features/features-you-
will-love.mspx.
Travel and Expense Module in Development. A team of EIS staff is currently developing a
module to support all University departments in reconciling travel and expense charges. EIS staff
members Tim Bodden and Hector Ramirez developed additions to the module which include online
sign off, line by line transaction accounting, and direct deposit. Staff continue to develop the ability to
attach all receipts to individual expense reports, making the system paperless. Roll out to the University
is planned after sufficient testing is completed.
Publications
Vice Provost and Chief Information Officer Publishes Article About Sakai.
Timothy Chester, vice provost and chief information officer, recently published an article in Campus
Technology detailing the reasons behind the University's decision to move to Sakai from Blackboard. The
article summarizes the findings of the University's Sakai pilot study and gives advice to other universities
planning similar transitions to new learning management systems. Click here to read the article: http://
campustechnology.com/articles/2010/10/06/why-we-switched-to-sakai.aspx
Online Requests. In September 2010, there were 333 additional requests for support managed
through online web request forms. The top two types of online requests were for departmental phone
service (84) and Presentation Services requests (71).
Anytime Support Desk User Survey Results for September. Through an automated
feedback process, all Anytime Support Desk callers have the opportunity to complete a web-based
satisfaction survey. In September 2010, 271 (13.9%) of 1951 survey requests sent to customers were
submitted. The four-question survey uses a “1 to 5” scale with “4.00-5.00” equal to excellent.
Staff Support by Major Area. All Pepperdine IT staff allocate their day-to-day efforts using
client, project, and task codes; using this data, total division-wide staff effort for September 2010 was
distributed as follows:
Support for Schools. Pepperdine IT staff effort provided to Pepperdine schools is as follows:
How to Subscribe to this Report. If you would like to be added to the distribution list for this
report, please contact Dana Hoover, communications manager, at extension x4948. The Monthly IT
Status Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm.