Quality Manual and Policy Statement

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DOMINGO CONTROLS LIMITED

QUALITY MANUAL
(REF NO. DCL-QM-001)
Rev. Issue Date Revision Prepared Reviewed by Approved

No. Identification By by
Management Operations Managing
Representative Manager Director/ECO
(MR)
First
00 06/05/2013 Issue
01 01/07/2014 Second
Issue
02 24/06/2015 Third Issue
03 18/08/2016 Fourth
Issue
04 01/09/2017 Fifth issue

Ref. No: DCL-QM-001
Quality Manual Rev. No:04
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CHANGE (S)/AMENDMENT (S)

The change(s)/amendment(s) noted below have been made and approved by the Managing Director/CEO for issue.
Change/ Amendment
Date Page Description of Change/Amendment
No.
01 15/03/14 Cover Issue Date
02 22/05/14 8 of 62 Change in entire Quality policy statement

- “ 9 of 62 Strategic Goals changed
- “ 20 of 62 Requirement changed to NIS ISO 9001:2008
- “ 21 of 62 Reference page changed to 8 and 9 respectively
- “ 23 of 62 Section 4.2.3. f. changed

4.2.4 changed to signify conformity to requirements of the ISO
-- “ 24 of 62
9001:2008
-- “ 26 of 62 Quality policy statement changed
- “ 26 of 62 Change in Quality objectives
- “ 27 of 62 5.4.2 changed to include: a. planning and b. integrity
- “ 31 of 62 5.6.1 changed completely

- “
- “ 33 of 62 Sky view changed to overall view
- “ 33 of 62 6.2.1 completely changed
- “ 34 of 62 6.2.2 completely changed
- “ 34 of 62 Clause 6.2.2 inserted
- “ 34 of 62 Section 6.3 changed
- “ 36 of 62 Section b & c changed
- “ 37 of 62 Section 7.2.1 changed
- “ 38 of 62 “Established” changed to determined and implemented
- “ 49 of 62 7.3.2 addressed
- “ 49 of 62 Paragraph 7.3.3 clarified
- “ 43 of 62 “Device” changed “gauges”
“client” changed to “intended destinations in order to maintain
- “ 44 of 62
conformity to requirements.”
- “ 45 of 62 “For all instrumentation activities” added
“clients” changed to “destinations in order to maintain conformity to
- “ 46 of 62
requirements”
- “ 46 of 62 “Device” changed to gauges/recorders.
- “ 46 of 62 7.6a changed
- “ 47 of 62 7.6 a and c changed
-- “ 48 of 62 8.1a changed
- “ 48 of 62 8.2.1 changed
- “ 49 of 62 Paragraph 8.2.2 changed
- “ 50 of 62 8.2.4 changed
- “ 52 of 62 Section 8.3 changed
- “ 53 of 62 7.2.1 aligned with NIS ISO 9001:2008
- “ 55 of 62 Section 8.5.2 f of NIS ISO 9001:2008 addressed
- “ 56 of 62 Section 8.5.3 of ISO 9001:2008 addressed
03 01/07/14 20,21,22-31 Issue Date
QUALITY MANUAL Ref. No: DCL-QM-001

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Section Title: Contents Page 3 of 61
II CONTENTS
SECTION TITLE PAGE
I Title Page ……………………………………………. 1-2
II Contents ............................................................... 3-5
III Scope ..................................................................... 6
IV Domingo Statement………………………………………..…. 7
V Domingo Mission Statement.................................... 8
VI Quality Policy Statement ........................................ 9
VII General Quality Objectives ........................ …….... 10
1.0 Introduction ............................................................ 11
1.1 Company Background............................................ 11
1.2 Domingo Range of Services................................... 11
1.3 Medium Of Communication ..................................... 12
1.4 Structure of Domingo Quality……………………… 12
Management System ……………………………….. 12
1.5 Quality Management System Documents ................. 12
1.6 Distribution ................................................... ............. .13
1.7 Restriction ................................................................... 13
2.0 References............................................ .................... 14
3.0 Terms and Definitions ........................................... 15-20
4.0 Quality Management System...................................... 21
4.1 General Requirements .............................................. 21
Documentation Requirements ................................... 22
4.1.1 General ......................................................... ............. 22
4.1.2 Quality Manual............................................... ............ 23
4.1.3 Control of Documents ................................................ 24
4.1.4 Control of Records .................................................... 25
5 Management Responsibility...................................... 26
5.1 Management Commitment ........................................ 26
5.2 Customer Focus ......................................................... 26
5.3 Quality Policy ...............................................................27
5.4 Planning.................................................................... 27
5.4.1 Quality Objectives ........................................................ 27

5.4.2 Quality Management System Planning ....................... 28
5.5 Responsibility, Authority and Communication.............. 28
5.5.1 Responsibility and Authority......................................... 28
5.5.1.1 Managing Director/CEO ………………………………… 28
5.5.1.2 Administrative Manager ………………………………… 29
5.5.1.3 Project Manager …………………………………………. 29
5.5.1.4 Engineering ……………………. ………………………. 29
5.5.1.5 Financial & Accounts Manager ………………………... 30
5.5.1.6 HSE Coordinator ……………………………………….... 30
5.5.1.7 Procurement …… ………………………………………. 30
5.5.1.8 Project Structure ……………………………………… 31
5.5.2 Management Representative ..................................... 31
5.5.3 Internal Communication .............................................. 32
5.6 Management Review .................................................. 32
5.6.1 General …………………………………………… 32
5.6.2 Review Input …………………………………………… 33
5.6.3 Review Output ………..……………………………… 34
6.0 Resource Management .............................................. 35
6.1 Provision of Resources ............................................... 35
6.2 Human Resources ...................................................... 35
6.2.1 General ....................................................................... 35
6.2.2 Competence, Awareness and Training ...................... 36
6.3 Infrastructure .............................................................. 36
6.4 Work Environment ...................................................... 37
7.0 Product Realization …................................................. 38
7.1 Planning of Product Realization ................................ 38
7.2 Customer-Related Processes ..................................... 39
7.2.1 Determination of Requirements Related to the Product 39
7.2.2 Review of Requirements Related to the Product ......... 39
7.2.3 Customer Communication .......................................... 40
7.3 Design and Development ........................................... 40
7.3.1 Design and Development Planning…………………… 40
7.3.2 Design and Development Inputs…………………… 41
7.3.3 Design and Development Outputs …………………… 41
7.3.4 Design and Development Review …………………….. 42
7.3.5 Design and Development Verification ……………… 42
7.3.6 Design and Development Validation ………………… 43
7.3.7 Design and Development Changes ………………… 43
7.4 Purchasing................................................................. 43
7.4.1 Purchasing Process……………………………………. 43
7.4.2 Purchasing Information…………………………………. 44
7.4.3 Verification of Purchased Product……………………... 44
7.5 Production and Service Provision ............................... 45
7.5.1 Control of Production and Service Provision .............. 45
7.5.2 Validation of Processes for Production and
7.5.3 Service Provision ....................................................... 45
7.5.4 Identification and Traceability................................... 46
7.5.5 Customer Property .................................................... 46
7.5.6 Preservation of Product .............................................. 47
7.6 Control of Monitoring and Measuring Devices ............ 47-48
8.0 Measurement, Analysis And Improvement................. 49
8.1 General ...................................................................... 49
8.2 Monitoring and Measurement .................................... 49
8.2.1 Customer Satisfaction............................................... 49
8.2.2 Internal Audit ............................................................. 50
8.2.3 Monitoring and Measurement of Processes.............. 51
8.2.4 Monitoring and Measurement of Product ................... 52
8.3 Control of Nonconforming Product............................. 53
8.4 Analysis of Data ......................................................... 54
8.5 Improvement.............................................................. 55
8.5.1 Continual Improvement .............................................. 55
8.5.2 Corrective Action ....................................................... 55
8.5.3 Preventive Action ...................................................... 56
APPENDIX A: Domingo Departments - Responsibility and
Applicability of NIS ISO 9001: 2000
Requirements.............................................................57-58
APPENDIX B: Domingo Process Approach Flow Chart ................... 59
APPENDIX C: Domingo Quality Management System
Documentation Hierarchy .......................................... 60
APPENDIX D: Domingo Organization Chart ..................................... 61

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III SCOPE
This Quality Manual is the apex (Level A) Quality Management System document of
Domingo Controls Limited Quality Management System.
It outlines the company’s Quality Policy and Quality Objectives and describes the
processes needed for the operation of Domingo Quality Management System in
accordance with the requirements of NIS ISO 9001: 2008.
All the Quality Management System processes as contained in clauses 4 to 8 of NIS ISO
9001:2008 are applicable to Domingo Controls Limited Quality Management system. There
are no exclusions.
This Quality Manual makes references to Quality Procedures and other documentation
needed for the full implementation of the company’s Quality Management System.
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IV DOMINGO Controls Limited VISION STATEMENT
Doming Controls Limited vision is to be the most desired partner to our clients and to be
considered as a technological leader in the oil and gas industry.
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V DOMINGO Controls Limited MISSION STATEMENT
No. 1 for our clients: to provide world-class Electrical/Instrumentation solutions for improving
quality and efficient services to our clients.
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VI QUALITY POLICY STATEMENT

Domingo Controls Limited quality philosophy is to meet the needs and expectancy of our clients in
the provision of safe and cost effective services.
It is the policy of Domingo Controls limited to ensure that all service delivery to our clients is in
strict compliance with stipulations of the company quality manual and subjected to continuous
review and improvement in conformance with international best practices and ISO
recommendations.
Operations shall be conducted in conformity with the following approved standard operating
procedures (QP & SOPS).
- Control of Documents
- Controls of Records
- Internal Audit
- Control of Non-conforming Products
- Preventive/Corrective
- Procurement Procedure
- Accounts Department Procedure
- Admin. /Human Resources Procedure
- Operations Procedure
- Health and Safety Procedure
- Etc
Date: 01/09/2017
LEDOR GIDEON
Managing Director/CEO
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VII STRATEGIC GOALS
To achieve its mission, Domingo Controls Limited is committed to pursuing the following strategic
goals and objectives:
• Enhance customer satisfaction through improved technologies and advance quality
assurance.
• Encourage employee achievement
• Protect the environment
• To maintain an effective advance Quality Assurance System which comply with the
International organization for Standardization ISO 9001:2008 (Quality System).
• To achieve and maintain a level of quality which enhances the company’s reputation with
customers.
• To ensure compliance with relevant statutory and safety requirements.
• To endeavor, at all times, to maximize customer satisfaction with the services provided by
Net work systems.
• Through employee empowerment, especially for innovative action to improve the
department’s performance, and
• Through orderly change management that will maintain a high level of service in
technologically complex and fast-paced environments, both to accommodate technological
change and for continual improvement of the technical skill and capability.
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1.0 INTRODUCTION
1.1 Company Background
Domingo Controls Limited is an engineering procurement company structured to provide
industries with services in: equipment/material procurement, technical support and project
management.
The company was incorporated in Nigeria in 2004 as a limited liability company and is
located at 77 Woji Road, GRA, Port Harcourt, Rivers State.
1.2 Domingo Controls Limited Range of Services
The range of services includes:
.
• Instrumentation Systems Services: Engineering, Procurement, Installation,
Commissioning, Operations and Maintenance of
- Equipment & Facility
- Safety, Emergency and Automation Systems.
- Calibration/Re-certification services
- Fire preventive & detection system
• Electrical Engineering Services: Engineering, Procurement, Installation,

Commissioning, Operations and Equipment/Facility Maintenance.
• Telecommunication Services
• Mechanical Services
• Corrosion Control Services
• Technical Procurement Services
• Project Support Services
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1.3 Medium of Communication

The official medium of communication in Domingo Controls Limited is English language.
Communication facilities like V-Sat link, telephone, radio, e-mail and fax are employed for
easy access to personnel, clients and suppliers. Every quality management system
document is written in English Language.
1.4 Structure of Domingo Controls Limited Quality Management System

Management System is structured to comply with the requirements of NIS ISO 9001:2008 -
Quality Management Systems-Requirements. The Domingo Controls Limited Quality
Management System is designed to ensure that every service contract conforms to
specified requirements and customer expectation at a cost effective price.
1.5 Quality Management System Documents

The Quality Management System documents employed in Domingo Controls Ltd include:
- Documented statements of Quality Policy and Quality Objectives;
- This Quality Manual;
- Documented Procedures required by NIS ISO 9001:2008
- Departmental Procedures, Job Specific Procedures; and
- Records
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Proper linkage is established in the Quality Management System documents. The

Management Representative (MR) is responsible for ensuring the compilation of the Quality
Management System documents with assistance from other functions that manage,
perform and verify work affecting quality.
1.6 Distribution
The MR controls the distribution of the Quality Manual and Quality Procedures. He
maintains the distribution lists of the Quality Manual and Quality Procedures.
1.7 Implementation
The overall responsibility for establishing the Quality Policy and ensuring that an
organization with the necessary resources is in place to implement the policy lies with the
top management of PESL. All personnel within PESL have a day-to-day responsibility for
ensuring conformance to the requirements stated in this Quality Manual. Continual
improvement of the different processes is an objective for each process owner.
1.8 Restriction
The Quality Manual and Quality Procedures are controlled documents. They shall
therefore, not be reproduced in whole or part or disclosed to other parties without a prior
written permission of the Managing Director.
Copies of the Quality Manual issued to clients or other interested stakeholders for quality
assurance purposes are not subject to control. Therefore, Domingo does not bear
responsibilities for any misinformation due to statements contained in obsolete copies of
such Quality Manual.
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2.0 REFERENCES
NIS ISO 9001: 2008, Quality Management Systems – Requirements.
NIS ISO 9000: 2008, Quality Management Systems – Fundamentals and Vocabulary.
NIS ISO 9004: 2000, Quality Management Systems – Guidelines for Performance
Improvements.
NIS ISO 10013: 1995, Guidelines for Developing Quality Manuals.
SON QSDCL, Standards Organization of Nigeria – Quality System Documentation
Course Materials.
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3.0 TERMS AND DEFINITIONS

Availability
The ability of an item – under the combined aspects of its reliability and maintenance – to
perform its required function at a stated instant of time.
Audit
Systematic, independent and documented process for obtaining “audit evidence” and
evaluating objectively to determine the extent to which “audit criteria” are fulfilled.
Audit evidence
Records, statements of facts or other information which are relevant to the “audit criteria “
Audit criteria
Set of policies, procedures or requirements used as a reference.
Authorization
An act of endorsing or granting permission.
CASHES
Community Affairs, Safety, Health, Environment and Security.
Calibration
All operations for the purpose of determining the values of the accuracy of test and
measuring tools, or instruments, or equipment.
Certificate of Compliance
A document signed by an authorized party affirming that the supplier of a product or service
has met the requirements of the relevant specification or regulation.
Client
Customer to Domingo Controls Limited
.
QUALITY MANUAL Ref. No:DCL-QM-001
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Compliance
An indication or judgment that the product or service meets the agreed requirements of the
relevant specifications or the state of meeting the requirements. This may also be called
conformance.
Conformity
Fulfillment of a need or expectation that is stated, generally implied or obligatory.
Contract
Agreed requirements between a supplier and customer transmitted by any means.
Continual improvement
Recurring activity to increase the ability to fulfill requirements.
Customer satisfaction
Customer’s perception of the degree to which the customer’s requirements have been
fulfilled.
Competence
Demonstrated ability to apply knowledge and skills.
CEO
Chief Executive Officer
Design and Development
Set of processes that transform requirements into specified characteristics or into the
specification of a product, process or system.
Dependability
Collective term used to describe the availability performance and its influencing factors:
reliability performance, maintainability performance and maintenance support performance.
Document
Information and its supporting medium.
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Documentation
A set of documents, for example specification and records.
HSE
Health, Safety and Environment.
Hold point
Step of production sequence, beyond which the work cannot proceed without preventive
authorization of the designated authority who established it. This is also called intervention
point.
Infrastructure
System of facilities, equipment and services needed for the operation of an organization.
DCL
Domingo Controls Limited
ISO
The international organization for standardization.
Inspection
Conformity evaluation by observation and judgment accompanied as appropriate by
measurement, testing or gauging.
MR.
Management Representative.
Management System
System to establish policy and objectives, and to achieve those objectives.
NDT
Non destructive testing.
Non-Conformity
Non-fulfillment of a requirement. It may also be called deficiency, discrepancy, non-
conformance, or non-compliance.
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NIS
Nigerian Industrial Standard.
Objective Evidence
Data supporting the existence or verity of something.
Process
Set of interrelated or interacting activities which transform inputs into outputs.
Product
Result of a process.
Project
Unique process, consisting of a set of coordinated and controlled activities with start and
finish dates, undertaken to achieve an objective conforming to specific requirements,
including the constraints of time, cost, and resources.
Qualification Process
Process to demonstrate the ability to fulfil specified requirements.
Quality
Degree to which a set of inherent characteristics fulfils requirements.
Quality Assurance
Part of quality management focused on providing confidence that quality requirements will
be fulfilled.
Quality Control
Part of quality management focused on fulfilling quality requirements.
Quality Manual
Document specifying the quality management system of an organization.
Quality Management
Coordinated activities to direct and control an organization with regard to quality.
Quality Management System (QMS)

Management system to direct and control an organization with regard to quality.
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Quality Policy
Overall intentions and directions of an organization related to quality as formally expressed
by top management.
QA / QC
Quality Assurance / Quality control.
Quality Objectives
Something sought, or aimed for, relating to quality.
Quality Planning
Part of quality management focused on setting quality objectives and specifying necessary
operational processes and related resources to fulfill the quality objectives.
Quality Plan
Document specifying which procedures and associated resources shall be applied by
whom and when to a specific project, product, process or contract.
SON
Standards Organization of Nigeria.
Reliability
The ability of an item to perform a required function under stated conditions for a stated
period of time.
Requirement
Need or expectation that is stated, generally implied or obligatory.
Repair
Action on a non-conforming product to make it acceptable for the intended use.
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Rework
Action on a non-conforming product to make it conform to the requirements.
Specification
Document stating requirements.
Supplier
Organization or person that provides a product or service.
Tender
Offer made by a supplier in response to an invitation to satisfy a contract award to provide
product or service.
Test
Determination of one or more characteristics according to a procedure
Top Management
Person or group of people who direct and control an organization at the highest level.
Traceability
Ability to trace the history, application or location of that which is under consideration.
Work Environment
Set of conditions under which work is performed.
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4.0 QUALITY MANAGEMENT SYSTEM

4.1 General Requirements
Domingo has established, documented, implemented and maintained a Quality
Management System and has continuously improved its effectiveness in accordance with
the requirements of NIS ISO 9001:2008 Standard.
The Quality Management System is established to enable the company to:

a) Demonstrate its ability to consistently provide products/services that meet customer
and applicable regulatory requirements; and
b) Enhance customer satisfaction through the effective application of the Quality

Management System, including processes for continual improvement of the
system and the assurance of conformity to customer and applicable regulatory
requirements.
The processes needed for the Quality Management System are processes for management
activities, provision of resources, product realization and measurement. See Appendix A
for departments in Domingo and the corresponding responsibility and applicability of NIS
ISO 9001:2008 Standard requirements.
The sequence and interaction of these processes are as contained in this Quality Manual,
Quality Procedures and other departmental/project documentation applicable to the Quality
Management System. Appendix B gives an illustration of the process linkages of Domingo
Quality Management System.
Internal audits (see section 8.2.2) and Management Reviews (see section 5.6) are carried
out periodically to ensure that both the operation and control of the Quality Management
System processes are effective.
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Adequate resources (see section 6.0) and information necessary to support the operation
and monitoring of the Quality Management System processes are provided by top
management.
Monitoring, measurement and analysis of the Quality Management System processes are
undertaken (see section 8.0) as appropriate to ensure that the system is maintained
effectively and efficiently.
Top management ensures that actions (e.g. training, motivational and awareness
programmes) necessary to achieve planned results and continual improvement of the
Quality Management System processes are implemented.
Outsourced processes within the Quality Management System are controlled. See section
7.4 and the accompanying Quality Procedure Ref. No. DCL-QP-7.4, Purchasing, for details
on control of Domingo outsourced processes.
4.2 Documentation Requirements

4.2.1 General
Domingo Quality Management System documentation includes the following:
(a) Domingo Controls Ltd Quality Policy Statement and Quality Objectives as contained
in pages 8 and 9 respectively of this Quality Manual;
(b) This Quality Manual, which constitutes the level A Quality Management System
document Of Domingo Controls Limited Quality Management System;
(c) Documented Procedures required by NIS ISO 9001:2008. These constitute the
level B documents of Domingo Controls Limited Quality Management System;
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(d) Documents needed by Domingo Controls Limited to ensure the effective planning,
operation and control of its processes e.g. Departmental Procedures, Job Specific
Procedures. These constitute the level C documents of Domingo Controls Limited
Quality Management System.
(e) Records required by NIS ISO 9001: 2008. and other records arising
from Domingo operations that demonstrate its effectiveness.
These constitute the level D documents of Domingo Controls Limted Quality Management
System.
The form or type of medium used for the Quality Management System documentation
include but is not limited to
- Hard copies in prints;
- Soft copies on diskettes and personal computers;
- Diagrams; and
- Symbols and signs.
The hierarchy of Domingo Controls Limited Quality Management System documentation is

as contained in Appendix C.
4.2.2 Quality Manual
This document, which is Domingo Controls Limited Quality Manual, constitutes the Level A
(apex) document in the documentation structure of Domingo Controls Limited Quality
Management System. It contains-
a) The scope of the Quality Management System (see page 7);
b) References to documented procedures established for the Quality Management
System;
c) A description of the interaction of the processes of the Quality Management System
as contained in Sections 4 to 8 of this Manual (see also Appendix B for Domingo
Controls Limited Process Approach Flow Chart).
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4.2.3 Control of Documents

Documents required by Domingo Controls Limited Quality Management System shall be
controlled. Records are a special type of document and shall be controlled according to the
requirements given in 4.2.4.
A documented procedure, on Control of Documents – Ref. No. DCL-QP-001 – is
established, documented, implemented and maintained by Domingo Controls Limited to
define the controls needed:
a) To approve pertinent Quality Management System documents for adequacy prior to

issue.
b) To review and update as necessary and re-approve documents.
c) To ensure that changes carried out in documents and the current revision status of
documents are identified.
d) To ensure that relevant versions of applicable documents are available at points of

use.
e) To ensure that documents are protected, remain legible and readily identifiable.
f) To ensure that documents of external origin determined by the organization to be

necessary for the planning and operation of the quality management system are
identified and their distribution controlled, and
g) To prevent the unintended use of obsolete documents, and to apply suitable

identification to them if they are retained for any purpose.
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4.2.4 Control of Records

Records are established and maintained in Domingo controls limited to provide evidence of
conformity to requirements and of the effective operation of Domingo controls limited
Quality Management System shall be controlled. Records maintained by Domingo controls
limited are legible, readily identifiable and retrievable.
Domingo controls limited shall establish a documented procedure to define the controls
needed for the identification, storage, protection, retrieval, retention and disposition of
records.
Records shall remain legible, readily identifiable and retrievable.

For details, see quality Procedure Ref. NO. DCL-QP-001.
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5.0 MANAGEMENT RESPONSIBILITY

5.1 Management Commitment
The top management of Domingo Controls Limited shall provide evidence of its committed
to the development and implementation of Domingo controls Limited Quality Management
System and continually improving its effectiveness by
a) The importance of meeting customer as well as statutory and regulatory
requirements is communicated through the issue of quality procedures and relevant
project quality planning and execution documentation.
b) A Quality Policy is established, communicated and continually reviewed for suitability
(see page 9 of this Manual),
c) Measurable Quality Objectives applicable to different functions and levels in the
company are established, communicated and implemented (see page 10 of this
Manual),
d) Management review of the Quality Management System is carried out every six
months to provide evidence of its continuing suitability and effectiveness and
providing inputs for improvement processes. Records of management reviews are
maintained (see section 5.6 of this Manual),
e) Necessary resources required for the execution of contracts and the implementation
of the Quality Management System are provided (see section 6.0 of this Manual).
5.2 Customer Focus

The top management of Domingo controls Limited ensures that customer requirements are
determined and are met in each project with the aim of enhancing customer satisfaction.
Information and data related to each service provision to customers are obtained for review
and determination of requirements related to the service in order to meet customer
requirements. See section 7.2.1 and 8.2.1 of this Manual.
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Applicable regulatory and statutory requirements, community issues, environmental issues,

security and protection of life and property are identified and met in each contract / project
in order to ensure benefits for the company, customers, staff members and other
stakeholders.
5.3 Quality Policy
The Quality Policy of Domingo Controls Limited’s quality philosophy is to meet the needs
and expectancy of our clients in the provision of safe and cost effective services.
It is our intention to deliver products and services that comply with contract specifications
and regulatory requirements. It is the management’s commitment to ensure a planned and
organized system which demonstrates execution of these products and services which
conform with ISO 9001:2008 standards. In order to achieve this aim on quality system, the
company places importance on the eradication of causes of errors, thus achieving low
quality costs and efficiency. As contained on page eight (8) of this Quality Manual.
Top management ensures that the quality Policy:
a) Is appropriate to the purpose of the organization,
b) Includes a commitment to comply with requirements and continually improve the
effectiveness of Domingo Controls Limited Quality Management System,
c) Provides a framework for establishing and reviewing quality objectives,
d) Is communicated and understood within the organization, and
e) Is reviewed every six months during management review meetings for continuing
suitability.
5.4 Planning
5.4.1 Quality Objectives,
Quality Objectives, including those needed to meet requirements for product/service
realization are established at relevant functions and levels within Domingo Controls Limited.
The General Quality Objectives are contained on page 10 (ten) of this Quality Manual. The
Quality Objectives as established are measurable and consistent with the Quality Policy of
Domingo Controls Limited.
Specific quality objectives pertaining to a department or project are documented and
implemented when required. The departmental heads and project management are
responsible for ensuring that quality objectives pertaining to their respective activities are
met.
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5.4.2 Quality Management System Planning

Domingo controls Limited top Management ensure that:
a) The planning of the quality management system is carried out in order to meet the
requirements given in 4.1, as well as the quality objectives, and
b) The integrity of the Quality Management System is maintained when changes to the
quality management system are planned and implemented.
5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority
The Organization Chart shown in Appendix D indicates the position and inter-relationship of
the personnel in Domingo whose work affect the quality of the services rendered to clients.
The responsibility and authority of these personnel that manage, perform and verify work
affecting quality are defined and documented as job descriptions. These are issued to the
respective personnel and copies maintained in their respective personal files.
5.5.1.1 MANAGING DIRECTOR/CEO

The Managing Director/CEO provides the necessary guidance and coordination for the
operation of the company business. He ensures that teams decisions and output are
aligned to the company’s visions, missions, quality policy statement and core values.
He ensures that strategic planning (quality plans and business plans) for the company
processes and activities are carried out and continually reviewed.
He ensures that positive collaboration is engendered among the units of the company that
personnel are motivated and coached for better results.
He has overall responsibility for Domingo Controls Limited Quality Management System
and chairs the Management Review Committee.
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5.5.1.2 HUMAN RESOURCE/ADMINSTRATIVE MANAGER (AM)

The Administrative manager (AM) is responsible for staff management and welfare within
the Domingo Controls Limited focusing on policies and systems maximize employee
performance in service of Domingo Controls Limited strategic objectives. He is responsible
for employee recruitment, training and development, performance appraisal, and rewarding
(e.g. managing pay and benefit system).in Domingo Controls Limited. He is also concerned
with industrial relations, that is, the balancing of Domingo Controls Limited organizational
practices with statutory and customer regulations governing Domingo Controls Limited
operations. He ensures that adequate resources needed for successful and satisfactory
business operations and the Quality Management System are provided.
5.5.1.4 OPERATIONS MANAGER

He is involved with overseeing and having responsibility for all the activities in the Domingo
Controls Limited with functions differing from business to business, he must however
understand strategic objectives and have a set of guidelines on how to achieve the
company’s set goals. He plans and controls operations resources, continually monitors and
improves the overall performance of office operations.
The Operations Manager is the focal point for the coordination of all project activities in the
company. He liaises with the Project Managers to ensure the smooth, cost-effective and
timely delivery of project activities. He is responsible for the general control of project
resources to achieve stated objectives, definition of project instructions, role assignment,
project budget and schedules, review of specifications and procedures. He is responsible
for all major technical decisions and commitments in project execution. He interacts and
communicates with clients routinely on technical and/or financial matters.
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5.5.1.5 FINANCIAL AND ACCOUNTING

The Financial and Accounting is responsible for general control of financial and manpower
resources to achieve company set goals. He is responsible for the overall preparation and
monitoring of the company operational budgets and estimates. He is in-charge of financial
matter, inflow and outflow of funds, documentation, recording, analysis and interpretation
of accounting records.
He provides the accounting information needed for planning and decision-making. He is
responsible for tax matters, management of accounts and payments.
He is responsible for the general control of manpower resources to achieve company set
goals. He is responsible for personnel matters, recruitment, training, job descriptions and
staff welfare.
5.5.1.6 HSE MANAGER OR COORDINATOR

He coordinates the community affairs, safety, health, environmental and security (Cashes)
processes in the company. He ensures the availability of the infrastructure needed for the
effective and efficient realization of the company product/service.
5.5.1.7 PROCUREMENT
The Purchasing is responsible for procurement of items in the company. He relates and
communicates with suppliers (vendors) and oversea manufactures in order to ensure that
materials, parts and equipment purchased for company business operations are of the right
quality, right price and delivered at the right time.
He ensures that suppliers’ ability to do business for Domingo Controls Limited are
evaluated and maintains a list of approved suppliers.
He ensures that Domingo controls Limited – supplier relationship is fostered for the benefit
of all stakeholders.
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5.5.1.8 PROJECT STRUCTURE

Project responsibilities and authorities are developed for each major project reflecting
clients’ peculiar needs and in-house analysis of anticipated challenges posed by each
specific project.
The project team consists mainly of the Project Engineers / Team Leaders, Technicians
and Assistants.
Each Project Team
• Undertakes all tasks allocated by the project head as per the work execution
plan;
• Track progress of the execution of tasks and report to the project head as
appropriate;
• Maintain a library of all documentation relating to the execution of allocated tasks;
• Escalate nonconformities, potential nonconformities and required changes to the
project head for resolution.
5.5.2 MANAGEMENT REPRESENTATIVE
The QA/QC Manager is appointed as the Management Representative (MR) for Domingo
Controls Ltd Quality Management System. He has responsibility and authority that
includes:
a) Ensuring that the processes needed for the company’s Quality Management System
are established, implemented and maintained;
b) Reporting to the Managing Director on the performance of the Quality Management
System and any need for improvement;
c) Ensuring the promotion of awareness of customer requirements throughout the
company; and
d) Liaising with external parties such as SON, customers and suppliers on matters
relating to Domingo Controls Ltd Quality Management System.
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5.5.3 INTERNAL COMMUNICATION

Appropriate communication processes are established within Domingo Controls Limited to
ensure effective communication of the company’s Quality Management System including
the Quality Policy, Quality Objectives, requirements and accomplishments.
The communication medium and methods include:
- Management review meetings at all levels of the organization;
- Documented instructions; (e.g. Key Performance Areas, Management Information,
procedures)
- Notice-boards, internal memorandum; and
- Use of information technology facilities like telephone, radio, e-mail, fax.
5.5 Management Review
5.5.1 General
Domingo Controls Ltd Quality Management System is reviewed every six months by a
Management Review Committee. The review is to ensure the continuing suitability,
adequacy and effectiveness of the Quality Management System. The review includes
assessing opportunities for improvement and the need for changes to the Quality
management system, including the quality Policy and Quality Objectives. The management
review also serves as a platform for the exchange of new ideas, with open discussion and
evaluation of inputs being stimulated by the leadership of top management.
The Management Review Committee is chaired by the MD/CEO and in his absence, the
Operations manager. Members of the Committee include:
- MD/CEO
- Operations Manager
- Management Representative
- HR/Admin manager
- Accounting
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- Procurement
- QA/QC Coordinator.
- HSE Coordinator
- And one member from the Engineering Department must represent.
Other functions may be co-opted as required by the committee.
The HSE Coordinator is the Secretary to the Management Review Committee. He

maintains records of deliberations and resolutions of each meeting. The MR ensures that
decisions of the review meeting are implemented within the stipulated time.
5.5.2 Review Input

Each management review meeting has information/agenda on the following topics as
appropriate.
- Compiled results of internal and external audits,
- Customer feedback(customer satisfaction)
- Process performance and service conformity,
- Status of corrective and preventive actions,
- Follow-up actions from previous management review,
- Changes that could affect Domingo Controls Limited Quality Management System,
- Review of Quality Policy and Quality Objectives, and
- Recommendations for improvement.
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5.5.3 Review Output

The management review output includes decisions and actions related to:
- Improvement of the effectiveness of Domingo Controls Ltd Quality Management
System and its processes,
- Improvement of product/service quality in relation to customer requirements, and
- Identification of resource needs.
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6.0 RESOURCE MANAGEMENT

6.1 Provision of Resources
The resources needed
a) To implement and maintain Management System and continually improve its
effectiveness, and
b) To enhance customer satisfaction by meeting customer requirements.
The resources which include financial, human, infrastructure, work environment,

information, materials and documentation are determined by top management and
departmental/project heads and made available in order to ensure the implementation and
achievement of Domingo Controls Ltd quality objectives and project operations.
6.2 Human Resources

6.2.1 General
Personnel performing work affecting conformity to product requirements shall be competent
on the basis of appropriate education, training, skills and experience. The recruitment
method ensures that only those personnel that are competent for specific work tasks are
recruited and assigned for the job. Domingo Controls Ltd encourages the involvement and
development of its personnel by:
- Providing required training/induction;
- Defining their responsibilities and authorities as Key Performance Areas and Key
Performance Indicators;
- Recognizing and rewarding achievement;
- Facilitating the open, two-way communication of information;
- Reviewing the developmental needs of the personnel through staff appraisal; and
- Ensuring effective teamwork in project planning and execution.
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6.2.2 Competence, Awareness and Training

The organization shall
a) Determine the necessary competence for personnel performing work affecting
conformity to product requirements,
b) Where applicable, provide training or take other actions to achieve the necessary
competence,
c) Evaluate the effectiveness of the actions taken,
d) Ensure that its personnel are aware of the relevance and importance of their activities
and how they contribute to the achievement of the quality objectives, and
e) Maintain appropriate records of education, training, skills and experience (see 4.2.4).
6.3 Infrastructure
The infrastructure needed to achieve conformity to product/service requirements in
Domingo Controls Limited are identified, provided and maintained. Infrastructure in
Domingo controls Limited includes:
a) Buildings, workspace and associated utilities,
b) Process equipment (both hardware and software),
c) Supporting services (e.g. transport communication or information systems).
Maintenance methods are developed and implemented for the infrastructures in order to
ensure that they continue to meet the needs of the company and customer satisfaction.
Details are contained in the standard operating procedure - Ref. No DCL –SOP-036,
Maintenance.
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6.4 Work Environment

The work environment needed to achieve conformity to product/service requirements in
Domingo Controls Ltd is a combination of human and physical factors. Top Management
ensures that the work environment has a positive influence on motivation, satisfaction and
performance of the personnel in order to enhance the performance of the company.
Consideration is given to the following as appropriate in determining a suitable work

environment for a process, project or contract:
- Creative work methods and opportunities for greater involvement to realize the
potential of the personnel in the company;
- Safety rules and guidance, including the use of protective equipment;
- Adequacy of work area (available space, location, illumination, safety, security,
health and environmental factors);
- Facilities for use of the personnel; and
- Community affairs.
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7.0 PRODUCT REALIZATION

7.1 Planning of Product Realization
Processes needed for product/service realization as it relates to specific products/services
or milestones thereof are planned and developed by Domingo Controls Limited. Planning
of product/service realization is consistent with the requirements of the other processes of
Domingo Controls Ltd Quality Management System (see section 4.1 of this Manual).
The following criteria are determined as appropriate in the planning:
a) Quality objectives and requirements for the product/service;
b) The need to establish processes and documents, and to provide resources specific
to the product/service;
c) Required verification, validation, monitoring, measurement, inspection and test
activities specific to the product/service and the criteria for product /service
acceptance;
d) Records needed to provide evidence that the realization processes and resulting
product/service meet requirements (see 4.2.4).
The output of this planning for product/service shall be in a form suitable for the Domingo
Controls Ltd methods of operations.
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7.2 Customer-Related Processes

7.2.1 Determination of Requirements Related to the Product
The Domingo Controls Limited shall determine:
a) Requirements specified by the customer, including requirements for delivery and
post-delivery activities,
b) Requirements not stated by the customer but necessary for specified or intended
use, where known,
c) Statutory and regulatory requirements related to the product/service, and
d) Any additional requirement considered necessary by the organization.
Note: Post-delivery activities include, for example, actions under warranty provisions,
contractual obligations such as maintenance services, and supplementary services such as
recycling or final disposal.
7.2.2 Review of Requirements Related to the Product

The requirements related to the product/service are reviewed by top management and
project management as appropriate at the tendering stage and at subsequent stages of a
contract (acceptance of contracts or orders, acceptance of changes to contracts or orders).
The review is to ensure that:
a) Product/service requirements are defined and understood;
b) Contract or order requirements differing from those previously expressed are
resolved, and
c) Domingo Controls Limited has the ability to meet the defined requirements.
Records of the results of the review and actions arising from the review shall be maintained
(see 4.2.4).
Where the customer provides no documented statement of requirement, the customer
requirements shall be confirmed by the organization before acceptance.
Where product/service requirements are changed, the organization shall ensure that
relevant documents are amended and that relevant personnel are made aware of the
changed requirements.
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7.2.3 Customer Communication

Effective client communication arrangement is established and implemented in Domingo
Controls Ltd in order to ensure that:
- The client is adequately informed on the product / service;

- All inquiries, contracts or order handling including amendments are properly received
and the right action taken; and
- Client feedbacks, including complaints are recorded, analyzed and acted upon.
7.3 Design and Development

7.3.1 Design and Development Planning
The essential quality characteristics and the regulatory requirements such as safety,
performance and dependability of a product or process are established during the design
and development phase.
Planning of the design and development process is carried out as an integral of the overall
product/service realization processes for a project. Consideration is given to the following
in such planning:
- The design and development stages,

- The review, verification and validation that are appropriate to each design and
development,
- The responsibilities and authorities for design and development.
The interfaces between different functions like engineering, purchasing, quality assurance,
production that might contribute to the design are defined, and controlled in order to ensure
effective communication and clear assignment of responsibilities.
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The design and development planning output, is updated, as appropriate, as the design
and development progresses.
Where the design and development process is outsourced, the Engineering design ensures
that adequate control is exercised over the supplier. See section 7.4 of this Manual.
7.3.2 Design and Development Inputs

During design and development, input requirements relating to the product/project are
identified and documented. Such input requirements include:
- Functional and performance requirements and specifications as stated by the clients;
- Applicable statutory and regulatory requirements;
- Information derived from previous similar designs; and
- Other requirements essential for design and development.
These input requirements are reviewed for adequacy. Incomplete, ambiguous or conflicting
requirements are resolved.
Records are maintained of design and development input requirements.

7.3.3 Design and Development Output
The output of design and development is provided in a form that enables verification
against the design and development input. The design and development output includes
any of these forms as appropriate:
- Drawings;
- Specifications (including process and materials specification); and
- Instructions
The design and development output is appropriately approved prior to release and must:
- Meet the input requirements for design and development;
- Provide appropriate information for purchasing, construction and service provision;
- Contain or reference product acceptance criteria; and
- Specify the characteristics of the product that are essential for its safe and proper
use (e.g. operation, storage, handling and maintenance).
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7.3.4 Design and Development Review

At suitable stages, systematic reviews of the design and development are performed in
accordance with design and development planning (see section 7.3.1) to:
- Evaluate the ability of the results of design and development to meet requirements,
and
- Identify any problems and propose necessary actions.
Participants at such review include quality functions concerned with the design and
development stage(s) being reviewed. Records of the results of the review and any
necessary action are maintained.
7.3.5 Design and Development Verification

Design and development verification is performed in accordance with planned
arrangements (see section 7.3.1) to ensure that the design and development outputs meet
the design and development input requirements.
The design and development verification involve personnel other than those having direct
responsibility for the design work being verified.
Design and development verification is outsourced (see section 7.4 of this Manual) when
contractually required and include one or more of the following activities:
- Performing alternative calculations;
- Comparing the new design with a similar proven design, if available;
- Undertaking test and demonstrations; and
- Comparison of input requirements with the output of the process.
Records of the results of the verification and any necessary actions are maintained.
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7.3.6 Design and Development Validation

Design and development validation is when required in a project, performed in accordance
with planned arrangements (see section 7.3.1) to ensure that the resulting product is
capable of meeting the requirements for the specified applications or intended use, where
known. Design and development validation is usually performed on the final product, but
may be necessary in earlier stages prior to product completion.
Records of the results of validation and any necessary actions are maintained. See also
section 7.5.2 on validation of processes for production and service provision.
7.3.7 Control of Design and Development Changes

Design and development changes are requested by the client or Domingo. Such changes
are identified and records maintained.
The changes are reviewed, verified and validated, as appropriate. The review of design and
development changes include evaluation of the effect of the changes on constituent parts of
the product or service already finished or delivered.
Records of the results of the reviews of design and development changes and any
necessary actions are maintained.
7.4 Purchasing
7.4.1 Purchasing Process
Domingo Controls Limited purchasing of products and services is carried out under
controlled conditions in order to ensure that the purchased products and services conform
to specified purchase requirements. The type and extent of control applied to the supplier
and the purchased product is dependent upon the effect of the purchased product on
subsequent product realization or the final product.
Suppliers (contractors, vendors) are evaluated and selected based on their ability to supply
product/service in accordance with specified requirements. Criteria for selection, evaluation
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and re-evaluation are established (see Purchasing Procedure Ref. No. DCL-SOP-007).
Records of the results of evaluations and any necessary actions arising from the evaluation
are maintained.
7.4.2 Purchasing Information

Each purchasing information (e.g. purchase order, contract document) contains clear and
precise information on the product or service required including, where appropriate.
- Requirements for approval of products, procedures, processes and equipment;
- Requirements for qualification of personnel; and
- Quality management system requirements.
Each purchase information is duly reviewed for adequacy prior to communication to the
supplier (contractor, vendor).
7.4.3 Verification of Purchased Product

Verification of purchased product/service is carried out in Domingo to ensure product
conformance to specified purchase requirements. The extent and method of such
inspection or test is dependent on the nature of the product or service and the past
experience with the supplier.
When required in a project/contract, the client and Domingo Controls Limited is given the
opportunity to verify the adequacy of purchased product/service at the supplier’s premises.
Such verification arrangement, method and condition of product /service acceptance or
release are stated in the purchasing information.
For details on purchasing, see Purchasing Procedure, Ref. No. DCL-SOP-007,

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7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision
Domingo Controls Ltd shall plan and carry out production and service provision under
controlled conditions. Controlled conditions shall include, as applicable,
• The availability of information that describes the characteristics of the
product/service,
• The availability work instructions, as necessary,
• The use of suitable equipment,
• The availability and use of monitoring and measuring equipment,
• The implementation of monitoring and measurement, and
• The implementation of product release, delivery and post-delivery activities.
7.5.2 Validation of Processes for Production and Service Provision

The Domingo Controls Ltd shall validate any processes for production and service provision where
the resulting output cannot be verified by subsequent monitoring or measurement and, as a
consequence, deficiencies become apparent only after the product is in use or the service has
been delivered.
Validation shall demonstrate the ability of these processes to achieve planned results.
The Domingo Controls Ltd shall establish arrangements for these processes including, as
applicable,
a) Defined criteria for review and approval of the processes,
b) Approval of equipment and qualification of personnel,
c) Use of specific methods and procedures,
d) Requirements for records ( see 4.2.4), and
e) Revalidation.
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7.5.3 Identification and Traceability

Identification and traceability requirements as applicable to each contract or project in
Domingo Controls Ltd shall identify the product status with respect to monitoring and
measurement requirements throughout product realization. Specific identification and
traceability requirements applicable to a product, process, service and materials as
established are implemented by project personnel as it concerns their areas of work.
Identification is maintained throughout project execution along with documents and records
providing objective evidence and tracing the service delivery processes to the personnel,
contract/project.
Identification post, marking, tagging, stamping or similar means are used to indicate
monitoring and measurement status and/or traceability of completed work processes or
materials as per contract agreement.
Pertinent records are maintained throughout the production and service provision process
in order to provide evidence of product conformity to requirements and/or traceability.
7.5.4 Customer Property

Care is exercised in Domingo Controls Ltd over client property while it is under Domingo
control Ltd or being used by her personnel.
Client property provided for use in Domingo controls Ltd services are identified, verified,
protected and safeguarded against any misuse.
Any client property that is lost, damaged or otherwise found to be unsuitable for use, is
reported to the client and records maintained. Surplus or unused client properties are
returned to the client.
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7.5.5 Preservation of Product

Domingo Controls Ltd shall preserve the product during internal processing and delivery to
the intended destination in order to maintain conformity to requirements. As applicable,
preservation shall include identification, handling, packaging, storage and protection of the
product including client property (see section 7.5.4 of this Manual). When necessary,
specific documented arrangement is made in a project for the preservation of project
materials, equipment and completed product.
Materials, equipment and completed product are handled by authorized personnel in order
to ensure proper handling and use. Items in storage are stored in clean and orderly
manner free from contaminating sources or any form of damage or deterioration.
Receipt and dispatch of materials from storage sites are by proper authorization. Records
are maintained.
Equipment for use at project sites are packed and secured during transportation to site in
order to remain in serviceable state.
7.6 Control of Monitoring and Measuring Equipment

The Domingo Controls Ltd shall determine the monitoring and measurement to be
undertaken and the monitoring and measuring equipment needed to provide evidence of
conformity of product to determined requirements.
The Domingo Controls Ltd shall establish processes to ensure that monitoring and
measurement can be carried out and are carried out in a manner that is consistent with the
monitoring and measurement requirements.
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In order to provide confidence in the data generated by the monitoring and measuring
devices, the monitoring and measuring processes include confirmation that the devices are
fit for use, are maintained to suitable accuracy and accepted standards as well as a means
of identifying the status of the devices.
Accordingly, each measuring equipment used for any Domingo Controls Ltd measurement
process is:
- Calibrated or verified at specified intervals, or prior to use, against measurement

standards; and where no such standards exist, the basis used for calibration or
verification is recorded;
- Adjusted or re-adjusted as necessary, by authorized people;
- Identified to enable the calibration status to be determined;
- Safeguarded from adjustments that would invalidate the measurement results;
- Protected from damage and deterioration during handling, maintenance and storage.
In addition, the validity of previous results from inaccurate equipment are assessed and
appropriate action are taken on the equipment and the service delivery affected.
Records of the results of calibration and verification are maintained.
Computer software used for the monitoring and measurements of specified requirements
are checked for its ability to satisfy the intended application. This is undertaken prior to
initial use and re-confirmed as necessary.
See Standard Operating Procedure, Ref. No. DCL-SOP-0019 for details on Control of
Monitoring and Measuring Devices.
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8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General
Domingo Controls Ltd shall plan and implement the monitoring, measurement, analysis and
improvement processes order to:
- To demonstrate conformity of the product/service requirements,
- To ensure conformity of the quality Management System, and
- To continually improve the effectiveness of the Quality Management System.
The extent and use of applicable methods, including statistical techniques depends on
project complexity and scope, nature of contract/project (simple nature or a repetition of
previous job), customer requirements and the applicable statutory and regulatory
requirements.
8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction
As one of the measurements of the performance of the quality management system, the
Doming Controls Ltd shall monitor information relating to customer perception as to
whether the Doming Controls Ltd has met customer requirements. The methods for
obtaining and using this information shall be determined.
Note: Monitoring customer perception can include obtaining input from sources such as
customer satisfaction surveys, customer data on delivered product quality, user opinion
surveys, lost business analysis, compliments, warranty claims and dealer reports.
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8.2.2 Internal Audit

The Domingo Controls Ltd shall conduct internal audits at planned intervals to determine
whether the quality management system.
a) Conforms to the planned arrangements (see 7.1), to the requirements of this international
standard and to the quality management system requirements established by the
organization, and
b) Is effectively implemented and maintained.
An internal audit programme shall be planned, taking into consideration the status and
importance of the processes and areas to be audited, as well as the results of previsions
audits. The audit criteria, scope, frequency and methods shall be defined. The selection of
auditors and conduct of audits shall ensure objectivity and impartiality of the audit process.
Auditors shall not audit their own work.
A documented procedure shall be established to define the responsibilities and
requirements for planning and conducting audits, establishing records and reporting results.
Records of the audits and their results shall be maintained (see 4.2.4).
The management responsible for the area being audited shall ensure that any necessary
corrections and corrective actions are taken without undue delay to eliminate detected
nonconformities and their causes.
Follow-up activities shall include the verification of the actions taken and the reporting of
verification results (see 8.5.2). A summary of audit reports is compiled and forms an input to
management review meetings.
For details on Internal Audits see Quality Procedure, Ref. No. DCL-QP-001.
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8.2.3 Monitoring and Measurement of Processes

The Domingo Controls Ltd shall apply suitable methods for monitoring and, where
applicable, measurement of the quality management system processes. These methods
shall demonstrate the ability of the processes to achieve planned results. When the
methods demonstrate the ability of the processes to achieve planned results. When
planned results are not achieved, correction and corrective action are taken, as
appropriate, to ensure conformity of the product/service. The methods employed include
as appropriate:
- Monitoring of the activities in the various departments/projects by
departmental/project heads;;
- Monitoring of customer feedback (complaints, work completion certificate);
- Internal audits;
- Review of supplier (contractor, vendor) quality performance;
- Staff appraisal; and
- Management review.
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8.2.4 Monitoring and Measurement of Product

The Domingo Controls Ltd shall ensure monitor and measure the characteristics of the of
the product to verify that product requirements have been met. This shall be carried out at
appropriate stages of the product realization process in accordance with the planned
arrangements (see 7.1). Evidence of conformity with the acceptance ceria shall be
maintained.
Records shall indicate the person(s) authorizing release of product for delivery to the
customer (see 4.2.4).
The release of product and delivery of service to the customer shall not proceed unit the
planned arrangements (see 7.1) have been satisfactorily completed, unless otherwise
approved by a relevant authority and, where applicable, by the customer.
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8.3 Control of Nonconforming Product

The Domingo controls Ltd shall ensure that product which does not conform to product
requirements is identified and controlled to prevent its unintended use or delivery. A
documented procedure shall be established to define the controls and related
responsibilities and authorities for dealing with nonconforming product.
Where applicable, the organization shall deal with nonconforming product by one or more
of the following ways:
a) By taking action to eliminate the detected nonconformity;
b) By authorizing its use, release or acceptance under concession by a relevant
authority and, where applicable, by the customer;
c) By taking action to preclude its original intended use or application;
d) By taking action appropriate to the effects, or potential effects, of the nonconformity
when nonconformity product is detected after delivery or use has started.
Where conformity product is corrected it shall be subject to re-verification to demonstrate

conformity to the requirements.
Records of the nature of conformities and any subsequent actions taken, including
concessions obtained, shall be maintained (see 4.2.4).
For details on Control of Nonconforming Product, see Quality Procedure

Ref. No. DCL-QP-004.
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8.4 Analysis of Data

The Domingo Controls Ltd determine, collect and analyze appropriate data to demonstrate
the suitability and effectiveness of the Quality Management System and to evaluate where
continual improvement of the effectiveness of the Quality Management System can be
made.
This shall include data generated as a result of monitoring and measurement and from
other relevant sources.
The analysis of data shall provide information relating to:
- Customer satisfaction (see section 8.2.1)
- Conformity to product requirements (see section 8.2.4)
- Characteristics and trends of processes and products including opportunities for
preventive action(see 8.2.3 and 8.2.4) and
- Suppliers (see 7.4).
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8.5 Improvement
8.5.1 Continual Improvement
Domingo Controls Ltd Quality Management System is continually improved for
effectiveness through the use of the:
- Quality Policy;
- Quality Objectives;
- Audit Results;
- Analysis of Data;
- Preventive and Corrective actions; and
- Management Review.
8.5.2 Corrective Action

The Domingo Controls Ltd take action to eliminate the causes of nonconformities in order to
prevent recurrence.
Corrective actions shall be appropriate to the effects of the nonconformities encounter.
A documented procedure shall be established to define requirements for

Reviewing nonconformities (including customer complaints),
- Determining the causes of nonconformities,
- Evaluating the need for action to ensure that nonconformities do not recur;
- Determining and implementing action needed;
- Records of the results of action taken(see 4.2.4), and
- Reviewing the effectiveness of the corrective action taken.
See Quality Procedure Ref. No. DCL-QP-005 for details on Corrective Action.
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8.5.3 Preventive Action

The Domingo Controls Ltd shall determine action to eliminate the causes of potential
nonconformities in order to prevent their occurrence. Preventive actions shall be
appropriate to the effects of the potential problems. established a documented procedure
that defines the requirements for preventive action in its operations in order to determine
action to eliminate the causes of potential nonconformities and prevent their occurrence.
Sources of data for preventive action in Domingo Controls Ltd include:
A documented procedure shall be established to define requirements for
- Determining potential nonconformities and their causes;

- Evaluating the need for action to prevent occurrence of nonconformities;
- Determining and implementing action needed;
- Records of results of action taken; and
- Reviewing the effectiveness of the preventive action taken.
For details on Preventive Action, see Quality Procedure, Ref. No. DCL-QP-006.
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RESPONSIBILITY AND.
Engr/Project Finance & Procurement EXECUTIVE NOT

DEPT. Admin. MGT./MR APPLICABLE
R A R A R A R A
1 Scope
1.1 General
1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system (title only)
4.1 General requirements X x x x X
4.2 Documentation requirements (title only)
4.2.1 General X x x x X
4.2.2 Quality Manual X x x x X
4.2.3 Control of documents X X X x X x x X
4.2.4 Control of records X X X x X x x X
5 Management responsibility (title only)
5.1 Management commitment X x x x X
5.2 Customer focus X x x x X
5.3 Quality policy X x x x X
5.4 Planning (title only)
5.4.1 Quality objectives X X X x X x x X
5.4.2 Quality management system X x x x X
planning
5.5 Responsibility, authority and
communication (title only)
5.5.1 Responsibility and authority X x x x X
5.5.2 Management representative X x x x X
5.5.3 Internal communication X x x x X
5.6 Management review (title only)
5.6.1 General X x x x X
5.6.2 Review output X x x x X
5.6.3 Review output X x x x X
6 Resource management (title only)
6.1 Provision of resources X x x x X
6.2 Human resources (title only)
6.2.1 General X X x X x X
6.2.2 Competence, awareness and X X x X x X
training
6.3 Infrastructure X x x x X
6.4 Work environment X X X x X x x X
7 Product realization (title only)
7.1 Planning of product realization X X x x X
7.2 Customer-related processes (title only)
7.2.1 Determination of requirements X X x x X
related to the product
7.2.2 Review of requirements related to X X x x X
the product
7.2.3 Customer communication X X x x X
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7.3 Design and development (title only)
7.3.1 Design and development planning x X x x x
7.3.2 Design and development inputs x X x x x
7.3.3 Design development outputs x X x x x
7.3.4 Design and development review x X x x x
7.3.5 Design and development X x x x
verification
7.3.6 Design and development X x x x
validation
7.3.7 Control of design and x X x x x
development changes
7.4 Purchasing (title only)
7.4.1 Purchasing process X X x x x x x
7.4.2 Purchasing information X X x x x x x
7.4.3 Verification of purchased product X X x x x
7.5 Production and service provision
(title only)
7.5.1 Control of production and service X X x x x
provision
7.5.2Validation of processes for X X x x x
production and service provision
7.5.3 Identification and traceability X X x x x
7.5.4 Customer property X X x x x
7.5.5 Preservation x X x x x
7.6 Control of monitoring and x X x x x
measuring devices
8 Measurement, analysis and
improvement (title only)
8.1 General X X x x x
8.2 Monitoring and measurement (title
only)
8.2.1 Customer satisfaction X X x x x x x x
8.2.2 Internal audit X x x x x
8.2.3 Monitoring and measurement of X X x x x x x x
processes
8.2.4 Monitoring and measurement of X X x x x
product
8.3 Control of nonconforming product X X x x x x x x
8.4 Analysis of data X X x x x x x x
8.5 Improvement (title only)
8.5.1 Continual improvement X X x x x x x x
8.5.2 Corrective action X X x x x x x x
8.5.3 Preventive action X X x x x x x x
APPENDIX B Page 59 of 61
DOMINGO CONTROLS LTD PROCESS APPROACH FLOW CHART
Continuous improvement of the Quality

Management System
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Management Responsibility
Customers MD, OPM, HR/AMIN, Customers
Measurement, Analysis and

Satisfaction
Resource Management Improvement
MD, OPM, ACCT, PROC, ENG’G, OPM, PROC, QA/QC, HSE
Requirements
Product Realization output

Input ENG’G, OPM, PROC, QA/QC,HSE
Product
HSE, PQM
Key Value adding activities
Information flow
MD: Managing Director
OPM: Operations Manager.
HR/ADMIN: Human Resources/Admin Manager.
ACCT: Accounting.
ENG’G: Engineering
PROC: Operations Personnel in Charge of Procurement
BDO: Business Development Officer
HSE: HSE Coordinator
QA/QC: Quality Assurance and Quality Control Coordinator.
APPENDIX C
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DOMINGO CONTROLS LTD Quality Management System – Documentation Hierarchy
Level A
Quality Manual
Level B
Documented Quality
Procedures
Level C
Departmental/Project Specific Procedures,
Work Instructions
Level D
Records

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DO MI

DOMINGO CONTROLS LIMITED

Rev. Issue Date Revision Prepared Reviewed by Approved

02 24/06/2015 Third Issue

04 01/09/2017 Fifth issue

CHANGE (S)/AMENDMENT (S)

01 15/03/14 Cover Issue Date

02 22/05/14 8 of 62 Change in entire Quality policy statement

- “ 21 of 62 Reference page changed to 8 and 9 respectively

- “ 23 of 62 Section 4.2.3. f. changed

-- “ 26 of 62 Quality policy statement changed

- “ 26 of 62 Change in Quality objectives

- “ 27 of 62 5.4.2 changed to include: a. planning and b. integrity

- “ 31 of 62 5.6.1 changed completely

- “ 38 of 62 “Established” changed to determined and implemented

- “ 55 of 62 Section 8.5.2 f of NIS ISO 9001:2008 addressed

- “ 56 of 62 Section 8.5.3 of ISO 9001:2008 addressed

03 01/07/14 20,21,22-31 Issue Date

QUALITY MANUAL Ref. No: DCL-QM-001

5.4.1 Quality Objectives ........................................................ 27

QUALITY MANUAL Ref. No: DCL-QM-001

O Section Title: Vision Statement

IV DOMINGO Controls Limited VISION STATEMENT

O Section Title: Mission Statement

V DOMINGO Controls Limited MISSION STATEMENT

VI QUALITY POLICY STATEMENT

VII STRATEGIC GOALS

• Electrical Engineering Services: Engineering, Procurement, Installation,

1.3 Medium of Communication

1.4 Structure of Domingo Controls Limited Quality Management System

1.5 Quality Management System Documents

Proper linkage is established in the Quality Management System documents. The

3.0 TERMS AND DEFINITIONS

Quality Management System (QMS)

4.0 QUALITY MANAGEMENT SYSTEM

The Quality Management System is established to enable the company to:

b) Enhance customer satisfaction through the effective application of the Quality

4.2 Documentation Requirements

The hierarchy of Domingo Controls Limited Quality Management System documentation is

4.2.3 Control of Documents

a) To approve pertinent Quality Management System documents for adequacy prior to

b) To review and update as necessary and re-approve documents.

d) To ensure that relevant versions of applicable documents are available at points of

f) To ensure that documents of external origin determined by the organization to be

g) To prevent the unintended use of obsolete documents, and to apply suitable

4.2.4 Control of Records

Records shall remain legible, readily identifiable and retrievable.

5.0 MANAGEMENT RESPONSIBILITY

5.2 Customer Focus

Applicable regulatory and statutory requirements, community issues, environmental issues,

Section Title: Management Responsibility Date: 01/09/2017

5.4.2 Quality Management System Planning

5.5 Responsibility, Authority and Communication

5.5.1.1 MANAGING DIRECTOR/CEO

5.5.1.2 HUMAN RESOURCE/ADMINSTRATIVE MANAGER (AM)

5.5.1.4 OPERATIONS MANAGER

5.5.1.5 FINANCIAL AND ACCOUNTING

5.5.1.6 HSE MANAGER OR COORDINATOR

5.5.1.8 PROJECT STRUCTURE

5.5.3 INTERNAL COMMUNICATION

Other functions may be co-opted as required by the committee.

The HSE Coordinator is the Secretary to the Management Review Committee. He

5.5.2 Review Input

5.5.3 Review Output