Mesa Comando G-11

26-Jul
Tipo Asesor Supervisor DNI Asesor Asesor

APOYO Milla Machuca Herbert Alan 48289993 Mallma Sacca Rocio Del Pilar
APOYO Milla Machuca Herbert Alan 76589522 Flores Jimenez Davy Neil
APOYO Milla Machuca Herbert Alan 74746354 Brito Amau Rolly Niks
APOYO Milla Machuca Herbert Alan 72191396 Taba Calderon Jordan Seiei
APOYO Milla Machuca Herbert Alan 70305835 Cornejo Aguirre Gabriela Nicolt
APOYO Milla Machuca Herbert Alan 47493359 Mamani Martinez Jesus Angel
APOYO Milla Machuca Herbert Alan 47313023 Higa Jayo Kenji Omar
27-Jul

APOYO Milla Machuca Herbert Alan 48289993 Mallma Sacca Rocio Del Pilar
APOYO Milla Machuca Herbert Alan 76589522 Flores Jimenez Davy Neil
APOYO Milla Machuca Herbert Alan 74746354 Brito Amau Rolly Niks
APOYO Milla Machuca Herbert Alan 72191396 Taba Calderon Jordan Seiei
APOYO Milla Machuca Herbert Alan 70305835 Cornejo Aguirre Gabriela Nicolt
APOYO Milla Machuca Herbert Alan 47493359 Mamani Martinez Jesus Angel
APOYO Milla Machuca Herbert Alan 47313023 Higa Jayo Kenji Omar
30-Jul

APOYO APOYO Milla Machuca Herbert Alan 48289993 Mallma Sacca Rocio Del Pilar
APOYO APOYO Milla Machuca Herbert Alan 76589522 Flores Jimenez Davy Neil
APOYO APOYO Milla Machuca Herbert Alan 74746354 Brito Amau Rolly Niks
APOYO APOYO Milla Machuca Herbert Alan 72191396 Taba Calderon Jordan Seiei
APOYO APOYO Milla Machuca Herbert Alan 70305835 Cornejo Aguirre Gabriela Nicolt
APOYO APOYO Milla Machuca Herbert Alan 47493359 Mamani Martinez Jesus Angel
APOYO APOYO Milla Machuca Herbert Alan 47313023 Higa Jayo Kenji Omar

APOYO APOYO Milla Machuca Herbert Alan 48289993 Mallma Sacca Rocio Del Pilar
APOYO APOYO Milla Machuca Herbert Alan 76589522 Flores Jimenez Davy Neil
APOYO APOYO Milla Machuca Herbert Alan 74746354 Brito Amau Rolly Niks
APOYO APOYO Milla Machuca Herbert Alan 72191396 Taba Calderon Jordan Seiei
APOYO APOYO Milla Machuca Herbert Alan 70305835 Cornejo Aguirre Gabriela Nicolt
APOYO APOYO Milla Machuca Herbert Alan 47493359 Mamani Martinez Jesus Angel
APOYO APOYO Milla Machuca Herbert Alan 47313023 Higa Jayo Kenji Omar
01/08 y 02/08

OJT OJT Silva Piña Cinthia Pamela 48289993 Mallma Sacca Rocio Del Pilar
OJT OJT Silva Piña Cinthia Pamela 76589522 Flores Jimenez Davy Neil
OJT OJT Silva Piña Cinthia Pamela 74746354 Brito Amau Rolly Niks
OJT OJT Silva Piña Cinthia Pamela 72191396 Taba Calderon Jordan Seiei
OJT OJT Silva Piña Cinthia Pamela 70305835 Cornejo Aguirre Gabriela Nicolt
OJT OJT Silva Piña Cinthia Pamela 47493359 Mamani Martinez Jesus Angel
OJT OJT Silva Piña Cinthia Pamela 47313023 Higa Jayo Kenji Omar
5-Aug

OJT Silva Piña Cinthia Pamela 48289993 Mallma Sacca Rocio Del Pilar
OJT Silva Piña Cinthia Pamela 76589522 Flores Jimenez Davy Neil
OJT Silva Piña Cinthia Pamela 74746354 Brito Amau Rolly Niks
OJT Silva Piña Cinthia Pamela 72191396 Taba Calderon Jordan Seiei
OJT Silva Piña Cinthia Pamela 70305835 Cornejo Aguirre Gabriela Nicolt
OJT Silva Piña Cinthia Pamela 47493359 Mamani Martinez Jesus Angel
OJT Silva Piña Cinthia Pamela 47313023 Higa Jayo Kenji Omar
6-Aug

7-Aug

8-Aug

9-Aug

1 OJT Silva Piña Cinthia Pamela 48289993 Mallma Sacca Rocio Del Pilar
% % %
Llamadas TMO (Seg) Transferenci % Envio Promotores Detractores NPS P1 NPS P2
Atendidas
14 903 as0.00% encuesta
42.86% P1
100.00% P10.00% 100.00% 100.00%
12 981 0.00% 0.00%
13 940 7.69% 38.46% 100.00% 0.00% 100.00%
16 826 0.00% 18.75% 100.00% 0.00% 100.00% 100.00%
8 761 12.50% 12.50% 100.00% 0.00% 100.00% 100.00%
14 719 0.00% 14.29% 0.00% 100.00% -100.00% -100.00%
11 1095 0.00% 63.64% 100.00% 0.00% 100.00% 100.00%
% % %
Atendidas
94.12% P1
100.00% P10.00% 100.00% 100.00%
21 564 0.00% 47.62% 0.00% 0.00% 0.00% 100.00%
19 669 0.00% 78.95% 83.33% 16.67% 66.67% 50.00%
13 983 7.69% 76.92% 60.00% 20.00% 40.00% 50.00%
9 1473 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%
9 1195 11.11% 44.44% 0.00% 100.00% -100.00% -100.00%
21 636 19.05% 57.14% 80.00% 0.00% 80.00% 100.00%
% % %
Atendidas
78.57% P1
84.62% P10.00% 84.62% 91.67%
53 698 0.00% 50.94% 75.00% 0.00% 75.00% 75.00%
48 814 8.33% 62.50% 81.82% 9.09% 72.73% 70.00%
48 845 4.17% 60.42% 81.82% 9.09% 72.73% 70.00%
30 1119 10.00% 63.33% 100.00% 0.00% 100.00% 100.00%
36 908 5.56% 16.67% 0.00% 100.00% -100.00% -100.00%
51 730 9.80% 64.71% 64.29% 7.14% 57.14% 85.71%
% % %
Atendidas
79.66% P1
86.67% P10.00% 86.67% 92.86%
72 691 1.39% 62.50% 92.31% 0.00% 92.31% 92.31%
48 814 8.33% 62.50% 81.82% 9.09% 72.73% 70.00%
67 804 4.48% 70.15% 77.78% 16.67% 61.11% 62.50%
45 1034 8.89% 64.44% 100.00% 0.00% 100.00% 100.00%
45 978 4.44% 24.44% 33.33% 66.67% -33.33% -33.33%
73 687 6.85% 71.23% 65.00% 10.00% 55.00% 85.00%
% % %
Atendidas
100.00% P1
72.73% P19.09% 63.64% 70.00%
38 682 2.63% 86.84% 84.62% 7.69% 76.92% 83.33%
25 1016 4.00% 96.00% 87.50% 0.00% 87.50% 100.00%
32 792 0.00% 100.00% 73.33% 13.33% 60.00% 100.00%
21 1062 9.52% 85.71% 40.00% 40.00% 0.00% 40.00%
22 1005 0.00% 77.27% 75.00% 0.00% 75.00% 100.00%
29 825 13.79% 79.31% 72.73% 18.18% 54.55% 72.73%
% % %
Atendidas
100.00% P1
73.33% P16.67% 66.67% 64.29%
56 716 1.79% 85.71% 82.35% 5.88% 76.47% 87.50%
41 917 2.44% 97.56% 80.00% 5.00% 75.00% 90.00%
48 825 0.00% 97.92% 81.82% 9.09% 72.73% 100.00%
34 998 5.88% 91.18% 37.50% 50.00% -12.50% 62.50%
35 1038 0.00% 77.14% 88.89% 0.00% 88.89% 100.00%
44 828 9.09% 81.82% 77.78% 11.11% 66.67% 83.33%
% % %
Llamadas TMO (Seg) Transferenci % Envio Promotores NPS P1 NPS P2
Detractores
Atendidas
100.00% P1
57.14% P1
19.05% 38.10% 57.89%
69 776 2.90% 88.41% 79.17% 8.33% 70.83% 78.26%
58 870 1.72% 96.55% 82.76% 6.90% 75.86% 89.29%
61 779 0.00% 98.36% 79.31% 6.90% 72.41% 96.55%
48 969 4.17% 93.75% 50.00% 28.57% 21.43% 78.57%
47 1041 0.00% 82.98% 92.86% 0.00% 92.86% 100.00%
60 818 6.67% 86.67% 75.00% 16.67% 58.33% 78.26%
% % %
Atendidas
98.59% P1
58.33% P1
20.83% 37.50% 63.64%
82 775 2.44% 87.80% 83.87% 6.45% 77.42% 83.33%
72 853 1.39% 94.44% 82.86% 8.57% 74.29% 88.24%
72 840 0.00% 97.22% 73.53% 5.88% 67.65% 94.12%
57 946 3.51% 94.74% 46.67% 33.33% 13.33% 73.33%
60 977 0.00% 85.00% 81.25% 6.25% 75.00% 93.33%
72 834 5.56% 86.11% 75.00% 14.29% 60.71% 80.77%
% % %
Llamadas TMO (Seg) Transferenci % Envio Promotores NPS P1 NPS P2
Detractores
Atendidas
98.78% P1
62.96% P1
18.52% 44.44% 68.00%
95 761 2.11% 89.47% 82.35% 8.82% 73.53% 78.79%
87 836 1.15% 94.25% 83.33% 7.14% 76.19% 90.24%
83 861 0.00% 97.59% 76.32% 5.26% 71.05% 94.74%
67 952 2.99% 95.52% 47.37% 31.58% 15.79% 68.42%
70 982 0.00% 87.14% 73.91% 13.04% 60.87% 72.73%
85 828 4.71% 88.24% 74.29% 14.29% 60.00% 81.82%
% % %
Atendidas
98.91% P1
62.07% P1
20.69% 41.38% 70.37%
110 752 1.82% 90.91% 76.32% 10.53% 65.79% 75.68%
104 800 0.96% 95.19% 81.63% 8.16% 73.47% 87.50%
94 881 0.00% 97.87% 75.00% 6.82% 68.18% 93.02%
79 946 3.80% 96.20% 52.00% 24.00% 28.00% 76.00%
80 994 0.00% 87.50% 75.00% 14.29% 60.71% 70.37%
99 817 4.04% 89.90% 77.50% 12.50% 65.00% 84.21%
%
NPS P3 ERRORES Reiteradas %PECUF %PECNEG %PECUM Reclamos
100.00% (1 Día)
0.00%
0.00%
100.00%
100.00%
-100.00%
100.00%
%
100.00% (1 Día)
0.00%
50.00%
0.00%
100.00%
-100.00%
60.00%
%
91.67% (1 Día)
50.00%
60.00%
60.00%
100.00%
-100.00%
64.29%
%
92.86% (1 Día)
84.62%
60.00%
50.00%
100.00%
-33.33%
60.00%
%
66.67% (1 Día)
100.00%
87.50%
71.43%
20.00%
75.00%
72.73%
%
61.54% (1 Día)
100.00%
80.00%
76.19%
25.00%
77.78%
76.47%
%
50.00% (1 Día)
86.96%
78.57%
77.78%
50.00%
85.71%
68.18%
%
57.14% (1 Día)
90.00%
73.53%
78.13%
46.67%
80.00%
68.00%
%
62.50% (1 Día)
84.38%
73.17%
77.78%
57.89%
68.18%
65.63%
%
65.38% (1 Día)
82.86%
75.00%
73.17%
60.00%
62.96%
70.27%
26-Jul
6-Aug OJT Silva Piña Cinthia Pamela 48289993 Mallma Sacca Rocio Del Pilar
9 OJT Silva Piña Cinthia Pamela 48289993 Mallma Sacca Rocio Del Pilar

% % %
Llamadas % Envio
TMO (Seg) Transferenci encuesta Promotores Detractores NPS P1 NPS P2
Atendidas as P1 P1
11 1010 0.00% 100.00% 16.67% 50.00% -33.33% 40.00%
13 1034 0.00% 100.00% 71.43% 14.29% 57.14% 57.14%
17 758 0.00% 94.12% 88.89% 11.11% 77.78% 87.50%
13 611 0.00% 100.00% 71.43% 0.00% 71.43% 85.71%
14 898 0.00% 100.00% 66.67% 0.00% 66.67% 100.00%
12 1048 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%
16 789 0.00% 100.00% 66.67% 33.33% 33.33% 60.00%
12 850 0.00% 91.67% 66.67% 33.33% 33.33% 100.00%

13 768 0.00% 84.62% 100.00% 0.00% 100.00% 100.00%
14 783 0.00% 85.71% 83.33% 16.67% 66.67% 83.33%
11 1177 0.00% 90.91% 40.00% 0.00% 40.00% 80.00%
9 828 0.00% 100.00% 0.00% 100.00% -100.00% 0.00%
13 749 0.00% 92.31% 0.00% 50.00% -50.00% 0.00%
12 912 0.00% 83.33% 75.00% 0.00% 75.00% 100.00%
11 976 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%

13 673 0.00% 100.00% 66.67% 33.33% 33.33% 33.33%
15 752 0.00% 93.33% 85.71% 0.00% 85.71% 100.00%
11 1001 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%
10 983 0.00% 100.00% 50.00% 25.00% 25.00% 50.00%
10 1008 0.00% 100.00% 57.14% 28.57% 28.57% 28.57%
13 794 0.00% 100.00% 71.43% 14.29% 57.14% 85.71%
10 1084 0.00% 100.00% 50.00% 50.00% 0.00% 100.00%

15 696 0.00% 100.00% 25.00% 25.00% 0.00% 50.00%
17 615 0.00% 100.00% 71.43% 14.29% 57.14% 71.43%
11 1026 0.00% 100.00% 66.67% 16.67% 50.00% 80.00%
12 915 8.33% 100.00% 66.67% 0.00% 66.67% 100.00%
10 1082 0.00% 90.00% 80.00% 20.00% 60.00% 60.00%
14 755 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%
% % %
Atendidas
97.92% P1
58.33% P1
33.33% 25.00% 85.00%
54 793 0.00% 96.15% 65.77% 18.15% 47.62% 60.12%
63 727 0.00% 93.29% 82.34% 10.52% 71.83% 85.57%
46 954 0.00% 97.73% 69.52% 4.17% 65.36% 86.43%
45 906 2.08% 100.00% 45.83% 31.25% 14.58% 62.50%
45 972 0.00% 95.58% 59.29% 24.64% 34.64% 47.14%
55 812 0.00% 95.83% 78.27% 11.90% 66.37% 86.43%
25 100
%
(1 Día)
20.00%
57.14%
75.00%
83.33%
83.33%
100.00%
40.00%
100.00%
100.00%
50.00%
80.00%
0.00%
0.00%
66.67%
100.00%
0.00%
71.43%
75.00%
100.00%
42.86%
57.14%
100.00%
66.67%
85.71%
40.00%
66.67%
40.00%
100.00%
%
NPS P3 ERRORES Reiteradas Q PECUF Q PECNEG Q PECUM Reclamos
80.00% (1 Día) 75% 100% 75%
55.95% 25% 25% 100%
70.54% 50% 75% 100%
69.58% 50% 100% 75%
62.50% 25% 75% 100%
45.71% 50% 100% 50%
65.95% 50% 100% 100%
NPS P2
Tipo Asesor Supervisor DNI Asesor Asesor 06
OJT Silva Piña Ci 48289993 Mallma Sacca Rocio Del Pilar 40.00%
OJT Silva Piña Ci 76589522 Flores Jimenez Davy Neil 57.14%
OJT Silva Piña Ci 74746354 Brito Amau Rolly Niks 87.50%
OJT Silva Piña Ci 72191396 Taba Calderon Jordan Seiei 85.71%
OJT Silva Piña Ci 70305835 Cornejo Aguirre Gabriela Nico 100.00%
OJT Silva Piña Ci 47493359 Mamani Martinez Jesus Ange 100.00%
OJT Silva Piña Ci 47313023 Higa Jayo Kenji Omar 60.00%
%
Tipo Asesor Supervisor DNI Asesor Asesor Detractores
06
OJT Silva Piña Ci 48289993 Mallma Sacca Rocio Del Pilar 50.00%
OJT Silva Piña Ci 76589522 Flores Jimenez Davy Neil 14.29%
OJT Silva Piña Ci 74746354 Brito Amau Rolly Niks 11.11%
OJT Silva Piña Ci 72191396 Taba Calderon Jordan Seiei 0.00%
OJT Silva Piña Ci 70305835 Cornejo Aguirre Gabriela Nico 0.00%
OJT Silva Piña Ci 47493359 Mamani Martinez Jesus Ange 0.00%
OJT Silva Piña Ci 47313023 Higa Jayo Kenji Omar 33.33%
TMO
Tipo Asesor Supervisor DNI Asesor Asesor 06
OJT Silva Piña Ci 48289993 Mallma Sacca Rocio Del Pilar

OJT Silva Piña Ci 76589522 Flores Jimenez Davy Neil
OJT Silva Piña Ci 74746354 Brito Amau Rolly Niks
OJT Silva Piña Ci 72191396 Taba Calderon Jordan Seiei
OJT Silva Piña Ci 70305835 Cornejo Aguirre Gabriela Nicolt
OJT Silva Piña Ci 47493359 Mamani Martinez Jesus Angel
OJT Silva Piña Ci 47313023 Higa Jayo Kenji Omar
NPS P2 NPS P2 NPS P2 NPS FINAL
07 08 09
100.00% 100.00% 100.00% 85.00% Obj
100.00% 100.00% 50.00% 76.79% Obj
83.33% 83.33% 71.43% 81.40% Obj
80.00% 80.00% 80.00% 81.43% Obj
0.00% 0.00% 100.00% 50.00% LI
0.00% 0.00% 60.00% 40.00% Fuera de objetivo
100.00% 100.00% 100.00% 90.00% Obj
% % % %
Detractores Detractores Detractores Detractores
07 08 09 FIINAL
0.00% 33.33% 25.00% 18.15% LI
16.67% 0.00% 14.29% 10.52% Obj
0.00% 0.00% 16.67% 4.17% Obj
0.00% 14.29% 0.00% 11.90% Obj
Qº Qº Qº Qº
TMO TMO TMO
LLAMADAS LLAMADAS LLAMADAS LLAMADAS TMO FINAL
06 06 06
06 06 06 06
48289993 Mallma SaccaObj Fuera de objeExtensiòn

76589522 Flores JimeneObj LI ok
74746354 Brito Amau RoObj Obj ok
72191396 Taba CalderonObj Obj ok
70305835 Cornejo AguirLI Fuera de objeExtensiòn
47493359 Mamani Marti Fuera de objeFuera de objeRevisar
47313023 Higa Jayo KenObj Obj ok
Qº
LLAMADAS
FINAL
Asesor %PECUF %PECNEG %PECUM Cant. Eval.
Mallma Sacca Rocio Del Pilar 25% 0% 25% 4

Flores Jimenez Davy Neil 75% 75% 0% 4
Brito Amau Rolly Niks 50% 25% 0% 4
Taba Calderon Jordan Seiei 50% 0% 25% 4
Cornejo Aguirre Gabriela Nicolt 75% 25% 0% 4
Mamani Martinez Jesus Angel 50% 0% 50% 4
Higa Jayo Kenji Omar 50% 0% 0% 4
6-Aug
ASESOR Q ECUF Q ECNEG Q ECUM Reclamos
Mallma Sacca Rocio Del Pilar 0 0 1

Flores Jimenez Davy Neil 0 1 0
Brito Amau Rolly Niks 0 0 0
Taba Calderon Jordan Seiei 0 0 1
Cornejo Aguirre Gabriela Nicolt 2 0 0
Mamani Martinez Jesus Angel 2 0 0
Higa Jayo Kenji Omar 1 0 0
7-Aug
8-Aug
9-Aug

Mesa Comando G-11

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Mesa Comando G-11

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26-Jul

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

Tipo Asesor Supervisor DNI Asesor Asesor

12 850 0.00% 91.67% 66.67% 33.33% 33.33% 100.00%

11 976 0.00% 100.00% 100.00% 0.00% 100.00% 100.00%

10 1084 0.00% 100.00% 50.00% 50.00% 0.00% 100.00%

OJT Silva Piña Ci 48289993 Mallma Sacca Rocio Del Pilar

48289993 Mallma SaccaObj Fuera de objeExtensiòn

Mallma Sacca Rocio Del Pilar 25% 0% 25% 4

ASESOR Q ECUF Q ECNEG Q ECUM Reclamos

Mallma Sacca Rocio Del Pilar 0 0 1

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