John Zoltowski

PROFESSIONAL EXPERIENCE

Administrator • Heartland of Rainelle, Rainelle, WV 2012-2016

! Received recognition for the highest customer service satisfaction ratings within the
organization (350 facilities) for calendar year 2013-14.
! Achieved “Superior” rating in Dept. of Public Health annual survey for support of excellent
clinical outcomes.
! Managed facility to no “life safety deficiencies” for a 3-year period.
! Established an in-house rehabilitation team to eliminate the usage of contract services.
! Engaged in ongoing recruitment and retention initiatives in concert with the HR Director to
assist mgmt. in the reduction of turnover & creation of a positive venue for all employees.
! Exceeded budgeted revenue targets; achieved contribution margins in excess of projections.
! Assisted management team in expense control auditing re expense oversight and the
development of necessary resources for quality care.

Chief Administrative Officer • Brian Center, Fincastle, VA 2011-2012

! Delegated conversion of a 60-bed skilled nursing center into a respiratory ventilator
rehabilitation center.
! Recruited of a clinical team capable of managing the acuity of this rehab center.
! Established contracts and relationships with hospitals/referral sources from multiple states.
! Strategically designed and implemented an operational plan that achieved optimal,
unprecedented profitability within the organization.
! Formulated an HR recruitment and retention program, eliminating agency personnel and
dramatically reducing employee turnover.
! Obtained a census-quality mix, significantly exceeding budget expectations.
! Helped achieve a positive reputation in Virginia as a premiere ventilator respiratory center.

Chief Executive Officer • Salem Community Corporation, Worcester, MA 2008-2011

! Oversaw single-site, non-profit CCRC comprised of a 82-bed sub-acute skilled nursing center,
105 independent cottages, 74 independent apartments, and a 25- bed assisted living
community. The community encompasses a 54-acre site.
! Initiated revised marketing strategies comprised of website updates, new collaterals, resident
testimonials, architectural updates of existing community and institution of marketing specialist
position.
! Improved independent and assisted living occupancy from 91% to 100% with substantial
waiting list.
! Expanded technological capabilities, including a real-time payroll system, revised financial
management information system, thereby providing concurrent information to management and
board for improved operational and reporting capabilities.
! Eliminated $300,000 of annual agency personnel at sub-acute center to achieve deficiency-
free DPH survey results and 5-star rating.
! Designed and operationalized a strategic planning process to ensure community growth.
! Implemented resident communication forums and task forces for necessary public relations.
! Assured financial compliance with covenants related to a $30 million letter of credit enabling
access to financial capital for future growth.
! Engaged independent consulting firm to assess resident satisfaction in all aspects of
community services. Achieved 94.48% cumulative satisfaction (versus industry norm of 88%).

Executive Director & VP of Operations • New England Deaconess Association, Concord, MA 2003-2008
! Responsible for management of a 108-bed skilled nursing facility; a 55-bed, Level IV rest
home; and 75 independent living suites.
! Oversaw the addition of a 28-bed memory support unit certified by the Executive Office of
Elder Affairs, 140 additional independent living suites, and reduction to a 42-bed skilled unit.
! Member of the strategic planning committee to analyze operations, which redefined mission
statement and vision and goals in alignment with strategic intent prior to expansion.
! Member of rebranding team to create Deaconess Abundant Life Communities
! Participated in the development of pro formas and annual budgets for all community cost
centers.
! Oversaw the executive directors of Northampton, MA, Provincetown, MA, and Guilford, NH
communities.
! Facilitated obtainment of licensure by the Dept. of Public Health of outpatient rehabilitation
services for Concord and Provincetown.
! Revised and redesigned operations of Northampton assisted living and level IV community,
thereby creating an 18-bed memory support unit and major cost reductions.
! Oversaw purchase of of Cape End Manor in Provincetown, MA, and construction of

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 Seashore Point––a new 41 bed skilled nursing unit, outpatient rehabilitation services, and 43
independent living suites.
! Partnered with Overlook VNA services for the provision of home care and skilled services for
independent living suites.
! Successfully negotiated union contracts at Cape End, resulting in the institution of
performance measurements.
! Member of New England Deaconess and Seashore Point Board of Directors.

Administrator • Town and Country Nursing Home, Lowell, MA 2001-2003

! Revised management team to facilitate a perfect state survey.
! Eliminated agency usage and introduced employee recognition and retention strategies.
! Developed and introduced an employee benefit plan to achieve long-term personnel stability.
! Implemented marketing strategies resulting in improved customer base.
! Recommended budgetary and operational changes resulting in significant fiscal success.

Administrator • Sunbridge Care and Rehab, Spring Valley, Worcester, MA 2000-2001

! Managed 82-bed Geri-psychiatric, long-term care facility.
! Developed strong HR programs to eliminate agency usage.
! Created a management team that achieved clinical and fiscal success.
! Recommended and oversaw physical plant improvements to assist marketing and expansion
of customer base.
! Obtained recognition for highest occupancy and most significant fiscal improvement in the
company region.

Administrator • Wachusett Manor, Gardner, MA 1988-2000

! Determined need to expand and initiated/supervised construction of an 89-bed, Level 3 long-
term care, and a 100-bed Medicare/Medicaid skilled-nursing facility in compliance with Dept. of
Public Health long-term care and OBRA and OSHA standards and regulations.
! Designed and developed a rehabilitative component, facilitated Medicare certification of
facility; developed and implemented a 24-bed Alzheimer's Unit in compliance with DPH and the
American Alzheimer's Association.
! Developed marketing through brochures, public relations, positive rapport with health care
professionals and visiting nurses, and community involvement; initiated internship opportunity
with local college nursing students.
! Managed a $6M budget and all fiscal matters; successfully transformed from cost-base to PPS
to minimize agency utilization.
! Increased staffing from 55 to 115 employees and coordinated staff development programs
for ongoing facility population levels.
! Developed staff ratios in compliance with Dept. of Public Health Standards and in accordance
with facility population levels.
! Generated an increased profitability; increased Medicare utilization from 0 to 17%; and
increased private pay census from 1% to 15% annually.
! Successfully managed operations through three reimbursement and regulatory transition
periods; designed strategies in anticipation of changes to maximize profits.

EDUCATION

M.S. in Community Service Administration, Alfred University , Alfred, NY

M.S. in Rehabilitative Counseling, Syracuse University , Syracuse, NY

B.S. in Sociology, Lamoyne College , Syracuse, NY

CERTIFICATION
! Licensed as Nursing Home Administrator through July 2016 (West Virginia)
SKILL SETS
! Program Development
! Publication Relations
! Labor Development and Management
! Budget Management