PART – A (5 x 2 = 10 marks) tangible Benefits

1.
Define: Quality Planning.

2.
Give the Basic Concepts of TQM.

3.
Define: Quality Costs.

4.
What is a vision statement?

5.
State Maslow’s Hierarchy of Needs?

6.
Give the seven tools of quality?
7.
What is the use of the control chart?
8.
Give the objectives of the attribute charts?
9.
Define Six Sigma Problem Solving Method? 20. Give some other quality systems?
10. 21. Give the ISO 9000 Series of Standards?
Define empowerment.
What are the seven elements for the
22.
11. What are the conditions necessary for implementation & operations of ISO14001?
empowerment? What are the four elements for the planning of ISO
23.
12. 14001?
Define team and teamwork.
24. Define Quality Audits?
13.
What are the customer’s perceptions on quality? 25. Explain the ISO/QS 9000 elements?
14.
What are the new seven management tools?
15.
Define Benchmarking?
1.
16. Define: Quality Planning.
Enumerate the steps to benchmark?
2.
17. Give the Basic Concepts of TQM.
What are the four basic steps included in SPC?
3.
18. Define: Quality Costs.
What is Pareto chart?
Tabulate the tangible and intangible benefits of 4.
19. What is a vision statement?
TQM.
5. 3.
State Maslow’s Hierarchy of Needs? Define: Quality Costs.

6. 4.
Give the seven tools of quality? What is a vision statement?

7. 5.
What is the use of the control chart? State Maslow’s Hierarchy of Needs?

8. 6.
Give the objectives of the attribute charts? Give the seven tools of quality?
9. 7.
Define Six Sigma Problem Solving Method? What is the use of the control chart?
10. 8.
Define empowerment. Give the objectives of the attribute charts?

11. What are the conditions necessary for 9.

Define Six Sigma Problem Solving Method?
empowerment?
12. 10.
Define team and teamwork. Define empowerment.

13. 11. What are the conditions necessary for

What are the customer’s perceptions on quality? empowerment?
14. 12.
What are the new seven management tools? Define team and teamwork.
15. 13.
Define Benchmarking? What are the customer’s perceptions on quality?
16. 14.
Enumerate the steps to benchmark? What are the new seven management tools?
17. 15.
What are the four basic steps included in SPC? Define Benchmarking?
18. 16.
What is Pareto chart? Enumerate the steps to benchmark?
Tabulate the tangible and intangible benefits of 17.
19. What are the four basic steps included in SPC?
TQM.
tangible Benefits 18.
What is Pareto chart?
Tabulate the tangible and intangible benefits of
19. TQM.
tangible Benefits
1.
Define: Quality Planning.

2.
Give the Basic Concepts of TQM.
 What are the four elements for the planning of ISO
23.
14001?
24. Define Quality Audits?
25. Explain the ISO/QS 9000 elements?

20. Give some other quality systems?

21. Give the ISO 9000 Series of Standards?
What are the seven elements for the
22.
implementation & operations of ISO14001?
What are the four elements for the planning of ISO
23.
14001?
24. Define Quality Audits?
25. Explain the ISO/QS 9000 elements?

20. Give some other quality systems?

21. Give the ISO 9000 Series of Standards?
What are the seven elements for the
22.
implementation & operations of ISO14001?