Professional Documents
Culture Documents
ADMINISTRATION
MANUAL
1
Administration Manual 2010
Contents
Introduction & Scope ................................
................................................................................................
...................................................... 4
Facility Information ................................
.........................................................................................................................
......................... 4
Address and Main Phone Lines ................................................................................................
................................... 4
Business Hours ................................
............................................................................................................................
............................ 4
Other Office Contact Number and Working Hours ................................................................
..................................... 5
Human Resources ................................
...........................................................................................................................
........................... 6
On Boarding ................................
................................................................................................................................
.................................... 6
Pre-Hiring Stage................................
...........................................................................................................................
........................... 6
Hiring Stage ................................
................................................................................................................................
................................. 8
Jumpstart................................................................
................................................................................................
................................... 33
Graduate Internship Program GIP (Applicable only in Jordan) .................................................
................................ 34
GIP Hiring Process ................................
................................................................................................
..................................................... 35
GIP Internship Salary ................................
................................................................................................
................................................. 35
GIP Inter Training Program................................
................................................................................................
........................................ 36
Post-Hiring Stage ................................
.......................................................................................................................
....................... 37
Visa Process ................................
...............................................................................................................................
............................... 38
Requirements ................................
............................................................................................................................
............................ 39
Performance Letters Issues at Bayt.com
Bayt.com................................................................
................................................... 39
Confirmation Letter ................................
................................................................................................
................................................... 40
Probation Period Extension................................
................................................................................................
....................................... 42
Performance Improvement
provement Plan ...............................................................................................
............................... 42
Termination Letter ................................
................................................................................................
.................................................... 43
Unsuccessful Probation Letter ................................................................................................
.................................. 43
Medical Insurance ................................
................................................................................................
..................................................... 44
Policies and Procedures ................................
................................................................................................
................................................ 45
Document Tracking / Reference Numbers
Numbers................................................................
................................................ 45
Documents for CEO and Regional Manager Signature .............................................................
............................. 47
Personal Loan Policy ................................
................................................................................................
.................................................. 48
Business Card Policy ................................
................................................................................................
.................................................. 48
Top Performers Award ................................
................................................................................................
.............................................. 50
2
Administration Manual 2010
3
Administration Manual 2010
This document will be reviewed at least annually or at the start ooff each new life cycle phase, and
updated as needed, as a result of continuous process improvement efforts by the Human Resources and
Administration team. Lessons learned will be captured at the end of each project phase and will be
incorporated to improve the division
division-level standards.
Facility Information
Address and Main Phone Lines
Driving Directions:
From Sheikh
ikh Zayed towards Jebel Ali:
After the Barsha Toll Gate Take EXIT 3636 there is an underpass (Barsha South) Drive down and on
Hotel Take the first immediate right (There is a signboard
your right hand side you see Media Rotana Hotel
that states ‘TECOM’ There is a small roundabout and you will see the Grosvenor Business Tower
Business Hours
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Administration Manual 2010
Al Kuwait, Kuwait
Tel.: +965.2.461.0450
Fax: +965.2.461.0451
Working Hours: 9AM – 6PM (Sun to Thu)
Casablanca, Morocco
Tel.: +212.522.997.320
Fax: +212.4522.981.169
Working Hours: 8:30AM – 6:30PM (Mon to Fri)
Amman, Jordan
Tel.: +962.6.510.0260
Fax: +962.6.562.5501
Working Hours: 9AM – 6PM (Sun to Thu)
Doha, Qatar
Tel.: +974.432.2632
Fax: +974.432.2892
Working Hours: 8AM – 5PM (Sun to Thu)
Beirut, Lebanon
Tel.: +9611.973200, +9611.973201,
611.973201, +9611.973202
Fax: +9611.973203
Working Hours: 8:30 AM – 6:30 PM (Mon to Fri)
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Administration Manual 2010
Human Resources
On Boarding
Pre-Hiring Stage
The HR Specialist sends an email to Dubai Admin or local Admin Officer requesting the Offer Letter.
Required details:
6
Administration Manual 2010
1. If the offer is accepted request the HR Specialist to forward a scan signed copy of the offer
documents.
2. Update the *3New Joiner sheet with the salary and joining date so that HR department and
Accounts have a track of the New Joiners. (File is shared with the Finance dept.) (If the font is
Bold in the sheet the candidate has joined)
3. If the offer is not accepted Admin to update the new joiner sheet – the name of the candidate
has to go to the decline list and the folder created should be moved in the DID NOT JOIN folder.
File Locations
File Name Path/ Location
*1
Employee Files and Go to HR Folder
Folder Employee Files
es and Branches Folder
Branches
*2
Offer Letter Documents Go to the HR Folder
Folder Emp Tracking SheetTemplates
Templates 2010
2010
Document Index (Excel File)
*3
New Joiner Sheet Go to the HR Folder
Folder New Joiner Folder New Joiners, Leavers
(Excel file)
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Administration Manual 2010
Hiring Stage
Once the candidate accepts the offer, the candidate comes and signs the contract. HR Specialist gives
the Jump Start Handbook.
Bayt.com’s Manual Consent form (To be duly signed by the New Joiner)
Consent Form
I, hereby, certify that I have read and understood the Bayt.com Employee Manual. I
undertake that I shall adhere to the rules and regulations mentioned in such and
realize that failing to do so may result in me being subject to the necessary
disciplinary action
ction decided by management.
Additionally, I certify that I will not disclose, share, or copy the content of the
manual to any third party.
Name: __________________________________
Signature: _______________________________
Date: ________________
___________________________________
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Administration Manual 2010
Joining Report ( To be filled and signed by the New Joiner on the 1st day)
BAYT.COM INC.
Full Name:
Job Title:
Date of Joining:
Location:
Employee Signature:
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Administration Manual 2010
Offer letter or Employment Contract (Region 1 and 2: 2 sets to be signed; for Region
3 Jordan and Lebanon: 3 sets)
OFFER LETTER TEMPLATE FOR REGION 1 and 2 (UAE, Kuwait, Qatar and KSA)
POSITION Position
Grade Number
PROBATION METRICS
To be confirmed, must consistently achieve the minimum targets below as agreed in monthly sales within
the first 3 months.
REMUNERATION
Your Total Cash Income will amount to CURRENCY 1,234 per month paid as follows:
Guaranteed Income
o Basic Income AED 1,234 (AED One Thousand Two Hundred Thirty Four Only)
o Housing Income AED 5,678 (AED Five Thousand Six Hundred Seventy Eight Only),
Only to
contribute to your housing cost in your Home Base.
o Other Allowance AED 9,101 (AED Nine Thousand One Hundred One Only Only),
), to
contribute to your transportation, telephone and other
incidental costs in your Home Base.
VARIABLE PAY
Details of the Variable Pay will be advised.
This Variable Pay scheme is subject to change at any time at the discretion of the Management.
BENEFITS
The Company will provide the following benefits provided that the selection of the benefit provider is entirely
at the discretion of the Company.
1. You will be entitled to a paid annual vacation of 22 working days according to the Company’s Policy.
2. Bayt.com will provide you with ticket allowance as per the Company’s Policy.
3. Bayt.com will provide you with medical insurance as per the Company’s Policy.
4. Bayt.com will cover all required government expenses related to acquiring a work permit. Should you
resign from Bayt.com within the first 6 months of employment employment,, the cost of training (including
travel for it, hotel accommodation, meals, etc) shall be refun
refunded to Bayt.com.
5. All other benefits will be as per the labor law of your Home Base.
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Administration Manual 2010
TAX LIABLITY
You are liable for all taxation charges on the above referred remuneration and benefits where applicable.
COMPETE:
CONFIDENTIALITY AND NON-COMPETE:
Your employment with the Company is subject to the terms of the attached Agreement for Maintenance of
Confidentiality and Non Compete that must be signed and accepted together with this Offer of Employment.
YOUR APPOINTMENT
It is important to note that the first 3 months will serve as a trial period for both parties and that
the Company has the discretion to terminate the agreement within the trial period for reasons
related to work performance.
Furthermore, thiss offer of employment outlines various terms, which do not constitute a contract of
employment. You are an Employee at will, which means that either you or the Company has the
unrestricted right to end your employment at any time and for any reason. Shoul
Should
d you wish to end
your employment, a minimum of one month notice (30 Calendar days) must be given in writing to
the Company. The notice period may be decreased at the discretion of the Company.
Company
Public holidays will be observed according to the country the Employee will be based in. In all events, public
holidays as declared for the private sector in that country shall be applicable. The date will be confirmed to
you by the Human Resources Depart
Department.
Your rights and obligations relating to grievances and discipline are set out in the Policies and
Procedures Employee Manual (as amended from time to time). You should note that the Company
may terminate
inate your employment for misconduct or unsatisfactory job performance (both of which
terms can include unsatisfactory level of attendance at work). In some circumstances this may
mean that you will be dismissed summarily (i.e. with immediate effect and wwithout
ithout payment in lieu
of notice). Examples of serious misconduct which will normally lead to a summary dismissal are set
out in the Employee Policy and Procedures Manual.
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Administration Manual 2010
TERMINATION OF APPOINTMENT
The Company or you may terminate the Appointment by giving one month (30 Calendar days)
notice in writing at any time.
The Company may by written notice to you terminate the Appointment with immediate effect and
without notice if you:
• are ill disciplined, or fail
ail to adequately perform the duties as defined in this Agreement;
• are sentenced by competent court of a civil misdemeanor or criminal act;
• are found drunk or under the influence of a drug at work;
• are absent from work without valid reason or consent for m more
ore than seven continuous days in
any one year;
• assault any colleague, manager or a visitor to the Company;
• act in any manner which results in substantial loss to the Company;
• fail to comply with health and safety regulations of the Company; or
• falsify your identity;
The Company may require you to take any leave to which you are entitled at such time or times as
the Company, at its sole discretion, shall decide during any period of notice of termination of
employment.
On the termination of the Appointment you shall immediately surrender to the Company any
property belonging to the Company, all business cards issued to you by the Company, and all
effects belonging to the Company including but not limited to, all files, documents, diaries, notes,
notebooks (laptops),
aptops), manuals, correspondence, tools, insurance card, office keys and other
materials whatsoever, without retaining copies thereof.
Your employment will in any event automatically come to an end and this Agreement terminated at
the normal retirement age as determined by rules and regulations in force from time to time in the
Territory.
GENERAL HR NOTE
The Company reserves the right to make deductions from your salary or from your final settlement
or to require you to repay money to the Company with respect to:
• Advances made to you by the Company
• Loans made to you by a bank and guaranteed by the Company
• Any money due to the Compan
Company by you
• Amount of paid holiday taken in advance or more than your entitlement
• Value of any Company's equipment not returned to the Company. This equipment represents
valuable Company property and you must at all time exercise all necessary care and controlcon
over these equipments to ensure that they are protected against theft, loss or damage. You
may be personally liable for the cost of repair or replacement of any item if damaged or lost.
Details of Health and Safety at Work policies can be found on the Bayt.com forums.
Smoking is prohibited in all of the Company’s premises.
Alcohol is prohibited during working hours.
Grievance and Disciplinary policies are available on the Bayt.com web site.
STARTING DATE:
Your starting date is to be advised..
I hope the above is satisfactory and we are excited at the prospect of working with you. Please indicate your
acceptance by signing below.
Yours Sincerely,
Rabea Ataya
CEO
I understand and accept the above. I understand and affirm my commitment to the above confidentiality
and non-competition
competition clauses. I fully understand and accept the penalties as per these agreements should I
be found in breach of their terms.
Name of Candidate
12
Administration Manual 2010
Whereas, the First Party is a Company offering internet ت اI J A ءات:-ه ت واK اJ آL آ أنK +; ا9:و آن ا
job board facilities allowing employers to list their ،ولI ا9: ط ا6'ا
positions and search for candidates online and offering
job seekers the opportunity to list their CVs and apply L P ور$ي هD(اXXX ) :O +; ا9: ا01$' MN ول8 ا9: آن ا
for positions online, ، P+ أدRً وط ار6J وL"3 ض-رادة ا,ا
، [. [ورة "رL/$[\3 ?[/ [
\ء ة6+ اA.] ، 6ا اD ه+; ا9:! اJ <لJ
1. NATURE OF THE EMPLOYMENT نZ[ [38ا اD[[ت ا'[ ][
[ّده ه6: وا0[رO[ اJول آ8 ا9[:'^م ' إ[? ا
! [[> "[[رX[[ [ ل
[[' أ3 (:[[ ا0[[رO [[XJ [[) +[[; ا9[[: اA[[هZ" أو/ وM"[[ر
The First Party hereby engages the Second Party in its
. ورةL])'ا
service as Software Engineer or in some other
capacity or capacities as the First Party may from time
ـفa أن ـ اLـ/ Lء "ـX'+ اA.] 6ا اDـء هـX+> إJa أي > اMN <ل رJ
to time prescribe. .ءX+, > "ر! اA]8? ا/ X ةA.] a3 cD ـ3dا
2. DURATION OF THE EMPLOYMENT
This Agreement is set for an undetermined period :$% &
)( ت ا! ا: & &ا دة ا
starting on (XXX).
The Second Party shall reimburse the First Party any and
ل/8 م$6 َ "َ وآ وأنN:" ول8 ا9: ى اA غ:' +; ا9: اX" – أ
all expenses in relation to his training (including the
(1 E] ر9)ً )اa ر9J ا9) اJ هاف ا)دة8 ا96)' م$6 وأنLآ إ$ا
travel expenses) if he terminates his employment within
. ص3 وف وإ+ أA- وLR وE"? أ/
6 months from attending such training session.
A- During his work the Second Party shall devote his X/ وا' ا- ول8 ا9: 8م اjـ> أن ا6: ـ> اLـ/ 9ـ:'ب – > ا
13
Administration Manual 2010
whole time attention ability and energy in his service of . 6ا اD '^أ > هـI ^ءاR A- – 6ا اDX X/ W+ 9J وا+; ا9:ا
the First Party, and perform all such services assigned
to him and achieve the goals set out in the attached
annex (see Annex I) in the best possible
ble manner and – ن/ J >=-ول ا8 ا9: آ^ اJ +; ا9: اA ، 6ا اDج – ة ه
with full honesty, integrity and sincerity. 51 E] – رع
ن ا – أآد ا – ال ا'ري ر.ا
A6+ ول8 ا9: 9) . ردن8 اJ ول8 ا9: اP )ّد3m ن- أيJ أو.5 9aا
The Second Party understands that said goals are of ' ' اآت ا/$ n:+ ?ع او آ "' إJ ى أيA +; ا9:ا
paramount importance to the First Party. Any dereliction .ول8 ا9: اXإ
of duty shall be held as a fundamental breach of the
employment and shall entitle the Company to terminate
this Agreement by giving the Employee ththe legal notice
before a month of terminating this contract, but without
any indemnity being due on the First Party. أوA ']K 'ات: رجW إ? اL
رp ول8 ا9: اR) +; ا9: أE آ
.(Aت ا.a' L\6" ) Mا'ر
B- It is understood and agreed upon between the parties
hereto that the internal regulations of the First Party
which the Second Party has examined and are attached
hereto are considered an integral part of this Agreement. ـ.
P "ا.< ـX.] > ـ/$J ـ:'W ـ.ـ دورات "رJ$' م اآـ$ـ6" - د
J X/ ق:", اE'
'م ا-<8 اة واM< ـX A ـ+ ا;ـ9ـ: ا'ـ^ام اAـ6
C- During the period of this Agreement, the Second .L<
Party shall perform the services required at the First
Party’s offices located in Amman, Al Abdali, Sulaiman Al
ا$ $ ه/$.
8 اaم ا$ > أن6: > اL/ 9:'م وا$X: > ا- هـ
Nabulsi
lsi St. Police Academy, Al Adel Al Tejjari Building #
> ن$- م$ A-
أن اوام اL/ 9:' > اL+ آ أ. ع$.
اAـ* > آ.وا
51, 5th floor, or at all other places or locations as the
/
'ة: اPDـ و "'\> هXj اد
ا/< و<'? ا.C
' ا/ا
First Party may define within the Jordanian territory. The . +; ا9: <ا
'ا
First Party has the right to transfer the Second Party to
work for any branch or company any that belongs to the
same group of the First Party. ع$.
8 اJ /
>ـ وار+q >/ +; ا9: اA/ ت/
^" I أنM -و
. c ذN A ا. *\'] إذا اIـ ام إ3 ?/ /ز$
The Second Party acknowledges that the First Party may
from time to time require the Second Party to travel ّ إX " اضN م إ
'ل اّات ا=ة آ وأ أ+; ا9: إ'^م ا- ز
> I
temporarily outside the Jordanian territory on the First . OW اL')O دونX')O )ب اآ وA م6 اARأ
Party’s business or for training purposes.
rposes.
د$[X اA[ [م6[ اt Pد$[XR وL[+ وL'] وAّس آ- نZ +; ا9: اX' - ح
D- The company shall provide the Second Party with ول8 ا9[[:[[ ا6Jا$ دون،[[R أو دون أRZ[[ [[t [[ل/دي أ[[ أK[[ أنL[[[[ إj) وL[[إ
various types of training as it may deem fit and the ?[/ .[
qZ[' اL+[ > ط+ أوA/ أيJ طW أنL/ j) آ.6. اaWا
Second Party in return shall work for the First Party as 6ا اD هL\'6 M).ول8 ا9: ى اL/
shall be agreed upon mutually.
E- It is understood and agreed upon between the parties
hereto that the weekly holiday shall be every Friday and
[ط "[ري+ [ أيJ [ة. N ة أو. :O أن 'ك+; ا9:? ا/ j) -ط
Saturday. It is also agreed upon that the working hours
ا' "رس9 اJ X)O ًwول 'ر8 ا9: ا6" J ن$- "ريN أو
for every day shall be from 9:00 am until 6:00 pm. The
. ا'ريX+ اآX
Second Party is entitled to a one hour lunch break.
F- The Second Party working hours shall
all not exceed
Forty Eight hours a week divided upon five days unless :34ا1 - 7 ر9
- ) ا:
ا دة اا
the nature of the work requires otherwise. 9:? اw6' ، 6ا اDق هa+ >w ول8 ا9: اX م$6 'ل ا/8 اR ء6 - أ
.X A آX+ J L Jُ .أ. دXXX Pً ]رJC ًX ً." را+;ا
G-The
The Second Party undertakes not to use the
company’s equipment and items except for the purpose J $-) +; ا9:? ا/ 9)'" ] ' اM=ر \ا$آD اM"\ ااW – ب
of performing his work and not for his person
personal interests. A3 ا.w و/'RIت ا\ن ا/a'] اcذ
14
Administration Manual 2010
I- During his employment, the Second Party shall not, in 1) زات ا6ج – ا
any manner, participate or engage, either directly or
indirectly in any commercial activity or any other X" R8 ا/$J w زةR إD3Z – R)* ا/'
إذا ا- +; ا9: 9) -
business, in the First Party’s opinion, conflicts with the .ا<ة$ ل ا ا3 ً$ (14)
interests of the Company .?:' أو اM.a ' > ا. 6' 6J wزة اRIن ا$-" أنM -
B- The date of the Second Party’s vacation shall be set 9:ل ا/Z 6ّ' واX'.a ّت ا$ اR A" ّت ا$ج – ا
by the First Party taking into
nto consideration the ، >=^ 6ّ'ت ا$ ا، Aت ا.ّ'" آ$ا} ا. ا، ت+. ا، ول8ا
imperatives of the First Party’s activity and needs. ول8 ا9: اA.] > +; ا9: اX/ AO< 'ت ا$ اR و، ت ا$ا
.=رة آ$C يZ ً أوX: ًّ أمa3
C- Sick Leave
6. CONFIDENTIAL INFORMATION
15
Administration Manual 2010
the First Party. E6" ا<ً مC +; ا9: اX' ،6ء اX'+ًا " إX 36 'ة: وL/ ّة- أ
ىA وم ا، وّل8 ا9:ً أو ^ا<ً ط اX ً+ ~ رسW ي8 L"3
D- The Second Party agrees that the Confidential أو '] أو01$ إ
'ري أو:O ، ول8 ا9: nJ ي$ أو. ~W أي
Information is to be considered confidential and ]ا$ A" ' اJا] ا$ اc" CW و،*+ آ:C يZ أوM] أو ا
propriety to the Firstt Party and the Second Party shall : -O) اn آ وD اA.
?/ -' اXا] ا'ت ا$ و01$'ا
hold the same in confidence, shall not use the ،م$آ.وب$R ،م$آ.إن- ،م$آ.*':R ،م$آ.0آ$+ ،م$آ.0R'+$ ،م$آ.ط$.a3أ
Confidential Information other then for the purposes of >-م وj'+ = "د6 اPD ه. ردنJاtق اa> اw c وذ،م$آ.01$"
its business with the First Party. The Second Party will .ً$
م6" ف$
وMa ا/ هJا$"
not disclose, publish or otherwise reveal any of the
Confidential
tial Information received from the First Party to
any other party whatsoever except with the specific prior
written authorization of the First Party.
+; ا9:? ا/ ّj) ، 6ء اX'+ًا " إX 36 ل3 و، L/ 'ةJ – ب
EX/ إ? "كL >]'ول أو ا8 ا9: ا:1$ ( ّ < ة. N ة أو. رة$O
E- The Second Party may often have access to .
confidential information about the First Party’s client’s
business.
siness. The First Party’s client base is a valuable and
unique asset of the First Party’s business. The Second
Party understands that the First Party views its list of
clients, including future additions, as confidential ـ:+m م ادة اـ-<ي > أ8 +; ا9: اA.] > :W ن أن أي6: ا9:"ج ا
information that should not be disclosed
losed to any person ـJ ـ أن+; ا9: ا9Jـ ووا6:" ا6J Lـ/ و، ول8 ا9: اراw إAـ- آـDا
. ـ+ دـرا أرد0 ا/ ـ3 P ً]رIد/ \ـ$" ول8 ا9:
or be used by the Second Party for its own or anyone
else’s benefit, other than the First Party.
F- Confidential Information furnished in tangible form ات+ اA
:
&ا دة ا
shall not be duplicated by the Second Party except for
purposes of this Agreement. Upon pon the request of the أو ا=ة/ول و8 ا9:ل ا/Z 6ّ'ن ا'ات اZ 9J وواE ا+; ا9: اD3 أ- أ
First Party, or at the end of its services with the First +q 'ةJ tول و8 ا9: ى اL/ 'ةJ ل3 +; ا9: اA.] > ةDّ:ت ا
Party, the Second Party shall return all Confidential . 6J ول8 ا9: إ? اX'- د$" ، 6ء اX'+ًا " إX /
Information received in written or tangible, including
copies, or reproductions or other media containing such
Confidential
al Information to the First Party.
. اJ آ، L/ ءX'+ إ/ ، رًا$J ول8 ا9: اE أن+; ا9: اX' - ب
G- The obligations of the Second Party herein shall be .ول8 ا9: X'- د$" ى3ت أ-' وراق وأ8وا
effective for a period of 36 months as of the date the
First Party last discloses any Confidential Information to
. إ? اآL 6ت وا'ات ا+.) اC >/ ولK L+Z +; ا9: ّ ا6 - ج
the Second Party pursuant to this Agreement.
ت أو+. اPD? ه/ أa A" أوt" A- ، ًa3 ، ول8 ا9:ر اa3Z X'و
.A' أو اt'ا اDع ه$]ع > "ر! و$.
ل أ3 cا'ات وذ
7. NON COMPETITION
16
Administration Manual 2010
C- Both parties agree that any breach committed by the .ان$ ا، "ر! ا د،دةI$ن ا- ،()ا
Second party regarding clause 7 hereinabove shall result : 0"Xا
in damages to the First Party, therefore, both parties
have agreed and the Second Party has accepted to pay
the First party a fair amount of compensation equal to $% &ا! ا
Jordan Dinars Fifteen Thousand.
ن إر$\ ا. اa
ا$ A
ً أوOW Eً وa3 .'ن ا$- أنM
8. PROPERTY OF DOCUMENTS J t" يZ ًa3 ول8 ا9:ر اa3Z +; ا9: اX' .>6:
' م إ? أ< ا,
.t'ا اDع ه$]ع > و$.
ل ة أ3 c وذL+ا$/
A- The Second Party acknowledges and understands that C آD? اEF ن و% ا:ا دة ا
ة
documents related to the business of the First Party ـJ اري+رد8 وال اAن ا$+6 ـ6ا اD\ـ هـW
and/or done by the Second Party during the period of >/ "+ ن$-"> و6: > اZ" تJ 3 أي. ~ـ+ Lـ/ ـدE
employment with the First Party and up to 18 months .ـ الO] / ن/ ـ-) ? ")ل ا6ا اDه
after the termination of its services shall be the exclusive
property of the First Party.
> اي:" ل$< ف3 < <وث ايJ^ و+I'> ا واt 6ا اD<ر ه
B- The Second Party undertakes, immediately upon the .C8 ا~ اL':O ' ا~ اL+pJ Pد$
termination of this employment for any reason
whatsoever, to deliver to the First Party all funds and
papers and any other documents relating to the First $% &ا! ا ا! اول
Party.
9. NOTICE
First Party
- Mr./Ms.
Nationality born in (Place of Living), DOB and residing in
(Address).
Tel :
Second Party
17
Administration Manual 2010
- Mr./Ms. $% &ا! ا
Nationality born in (Place of Living), DOB and residing in
&'" () ، *+'+, ا-. ./ 01$" ت3 ّم6" ول آ8 ا9:ن ا$- ;<
(Address).
،0=1$ >)> ا/ ().* وا+'+,? ا/ 01$'ت ا+ / إ+ A)ب اC8
Tel :
?/ ا0=1$م إ? ا6'ا" واD اEء
ه+ص إ: A/ >/ >;<. "^و اcDوآ
، +'و-,] ا$ا
Second Party
ت اI J A ءات:-ه ت واK اJ آL آ أنK +; ا9:و آن ا
Whereas, the First Party is a Company offering internet ،ولI ا9: ط ا6'ا
job board facilities allowing employers to list their
positions and search for candidates online and offering L P ور$ي هD(اXXX ) :O +; ا9: ا01$' MN ول8 ا9: آن ا
job seekers the opportunity to list their CVs and apply ، P+ أدRً وط ار6J وL"3 ض-رادة ا,ا
for positions online,
18
Administration Manual 2010
نZ[ [38ا اD[[ت ا'[ ][
[ّده ه6: وا0[رO[ اJول آ8 ا9[:'^م ' إ[? ا
! [[> "[[رX[[ [ ل
[[' أ3 (:[[ ا0[[رO [[XJ [[) +[[; ا9[[: اA[[هZ" أو/ وM"[[ر
1. NATURE OF THE EMPLOYMENT . ورةL])'ا
The First Party hereby engages the Second Party in its
service as Software Engineer or in some other ـفa أن ـ اLـ/ Lء "ـX'+ اA.] 6ا اDـء هـX+> إJa أي > اMN <ل رJ
capacity or capacities as the First Party may from time .ءX+, > "ر! اA]8? ا/ X ةA.] a3 cD ـ3dا
to time prescribe.
(1 E] ر9) )اJ هاف ا)دة8ه اZ " ? درا/ +; ا9:ن اJ L/ و
Should either party wish to terminate this contract
،هاف8 اPD ه96)" J +; ا9: أو إهل > اO6" ول و أن أي8 ا9: .
before its expiration it shall give a written notice to the
ارD+, اLR$" 6ا اDء هX+ّل اآ ' إ$W و6 ه$R :W ; .'
other party to that effect one month prior to such .ول8 ا9: اD h$" ق أي6)'
> > دون إ- و6ا اDء هX+ > "ر! إX A.]
termination.
X/ وا' ا- ول8 ا9:
8م اjـ> أن ا6: ـ> اLـ/ 9ـ:'ب – > ا
3. SECOND PARTY’S DUTIES . 6ا اD '^أ > هـI ^ءاR A- – 6ا اDX X/ W+ 9J وا+; ا9:ا
A- During his work the Second Party shall devote his
whole time attention ability and energy in his service of – ن/ J >=-ول ا8 ا9: آ^ اJ +; ا9: اA ، 6ا اDج – ة ه
the First Party, and perform all such services assigned 51 E] – رع
ن ا – أآد ا – ال ا'ري ر.ا
to him and achieve the goals set out in the attached A6+ ول8 ا9: 9) . ردن8 اJ ول8 ا9: اP )ّد3m ن- أيJ أو.5 9aا
annex (see Annex I) in the best possible
ble manner and ' ' اآت ا/$ n:+ ?ع او آ "' إJ ى أيA +; ا9:ا
with full honesty, integrity and sincerity. .ول8 ا9: اXإ
B- It is understood and agreed upon between the parties ـ.
P "ا.< ـX.] > ـ/$J ـ:'W ـ.ـ دورات "رJ$' م اآـ$ـ6" - د
hereto that the internal
rnal regulations of the First Party J X/ ق:", اE'
'م ا-<8 اة واM< ـX A ـ+ ا;ـ9ـ: ا'ـ^ام اAـ6
which the Second Party has examined and are attached .L<
hereto are considered an integral part of this Agreement.
C- During the period of this Agreement, the Second ا$ $ ه/$.
8 اaم ا$ > أن6: > اL/ 9:'م وا$X: > ا- هـ
Party shall perform the services required at the First > ن$- م$ A-
أن اوام اL/ 9:' > اL+ آ أ. ع$.
اAـ* > آ.وا
Party’s offices located in Amman, Al Abdali, Sulaiman Al /
'ة: اPDـ و "'\> هXj اد
ا/< و<'? ا.C
' ا/ا
Nabulsi St. Police Academy, Al Adel Al Tejjari Building # . +; ا9: <ا
'ا
51, 5th floor, or at all other places or locations as the
First Party may define within the Jordanian territory. The
First Party has the right to transfer the Second Party to ع$.
8 اJ /
>ـ وار+q >/ +; ا9: اA/ ت/
^" I أنM -و
work for any branch or company that belongs to the . c ذN A ا. *\'] إذا اIـ ام إ3 ?/ /ز$
same group of the First Party.
> I
ّ إX " اضN م إ
'ل اّات ا=ة آ وأ أ+; ا9: إ'^م ا- ز
. OW اL')O دونX')O )ب اآ وA م6 اARأ
The Second Party acknowledges that the First Party may
from time to time require the Second Party to travel د$[X اA[ [م6[ اt Pد$[XR وL[+ وL'] وAّس آ- نZ +; ا9: اX' - ح
temporarily outside the Jordanian territory on the First ول8 ا9[[:[[ ا6Jا$ دون،[[R أو دون أRZ[[ [[t [[ل/دي أ[[ أK[[ أنL[[[[ إj) وL[[إ
Party’s business or for training purposes. ?[/ .[
qZ[' اL+[ > ط+ أوA/ أيJ طW أنL/ j) آ.6. اaWا
6ا اD هL\'6 M).ول8 ا9: ى اL/
D- The company shall provide the Second Party with
19
Administration Manual 2010
H- During his employment the Second Party shall devote \ء ا6+ اA آRZ ً$ / أر$
زةR إJ 9) ا+; ا9: - أ
his time interest and
d effort to the performance of this .?وIا'] ا
Agreement and shall not, without the First Party’s
written consent, render to other parties other services of
any kind for or without compensation, or engage in any .L/ تR<'\ت و6 ً6Jزة وR, اPDول زن ه8 ا9:ب – )د ا
other business activity that would materially interfere
1) زات ا6ج – ا
with the performance of his duties under this
Agreement.
X" R8 ا/$J w زةR إD3Z – R)* ا/'
إذا ا- +; ا9: 9) -
.ا<ة$ ل ا ا3 ً$ (14)
I- During his employment, the Second Party shall not, in
.?:' أو اM.a ' > ا. 6' 6J wزة اRIن ا$-" أنM -
any manner, participate or engage, either directly or
indirectly in any commercial activity or any other : = ّ ا
ت:= د+ا دة ا
business, in the First Party’s opinion,
ion, conflicts with the
interests of the Company
L[+J L[= / ول و8 ا9:[ [C3 [ت "ر[ و$ A[/ +[; ا9: ع اI اj+-أ
ول8 ا9:ل وز=> ا/Z 9' Aن آZ X? ا ا/ ظ:) +; ا9:'^م ا
4. SALARY-EXPENSES-TAXES [[دات أوJ[[ أ[[ إt[[ء اa/ [[> إ+[[; ا9[[: و'[[ ا،[[C[[ [[> اO/ و'[[ول أي
A- The First Party shall pay a basic salary to the Second ءX'+ا " اX / +q ل ة3 و6ا اD ة هc وذ،Aا اDن هZ ت$
Party at the rate of XXX JDs per month free of tax and .6ا اD هA/:
payable at the end of each month.
B- The Second Party shall bear all the taxes due on him
by the Jordanian Laws or regulations of whatever kind or نZ و. ّ وا6;? أ
س ا/ Eّ ' ول8 ا9:ن ا'ون اZ E ا+; ا9: اD3 أ-ب
nature including the Income tax and Social Security A.] > 'اءات اR,ت واW واA=
$? ا/ 'د/,ّ ع وا, ا9< L ن$-
deduction in total. 6q وA/ ]ت/ ?/ |J)ّر و$a أن+; ا9:ت ا.R> واw > و. ول8 ا9:ا
. ول8 ا9: ز=> ا
5. VACATION
C- Sick Leave 6. ول وأن8 ا9:د إ? ا$" ّت ا$ ا- ? أن/ +; ا9: ا9Jا$ – د
L/ ط+ أهافN J X' I ت اّ وأن$ اPD? ه/ +; ا9:ا
- The Second Party shall be allowed to partake up to > X/ AO< 'ت اّ ا$ ا+ء وJ> إ/ +; ا9: ' ا. ول8 ا9:ا
. ّaWول ا8 ا9: ا6Jا$ دونtول إ? ا8 ا9: اA.]
fourteen (14) days of Sick Leave with full pay per year.
- The Sick Leave shall be based on a medical report from
the physician/hospital.
20
Administration Manual 2010
6. CONFIDENTIAL INFORMATION
D3 أ. ول8 ا9:ل ا$C > أ.'" ] د وX ول8 ا9:=) ز=> اI إن- هـ
م/ M> ه
ّ و.6' ا^=> اXJ >=^=) اI نZ E ا+; ا9:ا
A- Because of his employment by the Emplo
Employer, the 3m ~W أو )ب أيL) +; ا9: اA.] > X'
م إ/~ وW ي8 X=Jإ
employee will have access to trade secrets and . ول8 ا9:
';ء اp
confidential information about the Employer, its
customers and its methods of doing business, the
Employee agrees that during his employment as well as
for a period of eighteen months after terminatio
termination of his
employment, he will not disclose such trade secrets or
confidential information. A- Lت اّ اّ إ$? ا/ W+ اجW'
إ+; ا9:? ا/ ّj) – و
' ا، ّت ا$دة ا/ إ+; ا9:? ا/ MّR$' . 6ا اDت هt I
ّ 'ات إ
B- The Second Party undertakes that it will collaborate A=
وR وAC8 ا9. !ر وا$O اXJ 'اتA- آ'ً أوX/ AO<
with the First Party in a position of trust and confidence اDء هX'+ إ/ ول أو8 ا9: > اMaـ ا/ c وذ، ّ
ت$ ي$')" ' م ا/,ا
and it will have access to and become familiar witwith the . 6ا
methods, services, and procedures used by the First
Party. As part of its duties, the Second Party also may
develop and maintain close working relationship with the
First Party’s clients. !ا > "رX 36 ّةc? اّ وذ/ ظ:) ا+; ا9:? ا/ MّR$' – ز
. 6ا اD هJ X/ ص$Oت اّ ا$ +; ا9: م ا/إ
C- Confidential Information shall include all information
? م ا@ا:
+ا دة ا
of a confidential nature concerning the Business of the
First Party, the data, computer programs, manuals,
E6" ا<ً مC +; ا9: اX' ،6ء اX'+ًا " إX 36 'ة: وL/ ّة- أ
business plans, client’s data base, financial information,
ىA وم ا، وّل8 ا9:ً أو ^ا<ً ط اX ً+ ~ رسW ي8 L"3
and other information disclosed or submitted, orally, in
أو '] أو01$ إ
'ري أو:O ، ول8 ا9: nJ ي$ أو. ~W أي
writing, or by any other media, to the
he Second Party by ]ا$ A" ' اJا] ا$ اc" CW و،*+ آ:C يZ أوM] أو ا
the First Party. : -O) اn آ وD اA.
?/ -' اXا] ا'ت ا$ و01$'ا
،م$آ.وب$R ،م$آ.إن- ،م$آ.*':R ،م$آ.0آ$+ ،م$آ.0R'+$ ،م$آ.ط$.a3أ
D- The Second Party agrees that the Confidential >-م وj'+ = "د6 اPD ه. ردنJاtق اa> اw c وذ،م$آ.01$"
.ً$
م6" ف$
وMa ا/ هJا$"
Information is to be considered confidential and
propriety to the First Party and the Second Party shall
hold the same in confidence, shall not use the
Confidential Information
mation other then for the purposes of
its business with the First Party. The Second Party will
+; ا9:? ا/ ّj) ، 6ء اX'+ًا " إX 36 ل3 و، L/ 'ةJ – ب
not disclose, publish or otherwise reveal any of the
EX/ إ? "كL >]'ول أو ا8 ا9: ا:1$ ( ّ < ة. N ة أو. رة$O
Confidential Information received from the First Party to
.
any other party whatsoever except with the specifi
specific prior
written authorization of the First Party.
21
Administration Manual 2010
A- While providing its services to the First Party and for :' اLR$? ا/ 6ا اD هt L 'رW ] إA) >6: > اA آDW"إ
a period of 36 months after the termination o of said
services, the Second Party agrees and covenants not to
solicit, offer to provide, or provide any services similar to
those the First Party or work for or become associated
with any of the First Party’s competitors specifically آ دوت آم ا
ت-
Akhtaboot.com, monstergulf.com,
gulf.com, gulftalent.com, – رع
ن ا – أآد ا – ال.ن – ا/ آ^ه
naukrigulf.com, linkedin.com, joob.com, to mention a 5 9a ا51 E]ا'ري ر
few, as consultant, employee, independent contractor, +962 6 5100260 :0"ه
officer, director, investor or in any other capacity, within
the territory of Jordan. This list of competitors is updated
regularly
egularly and can be made available upon request and .a/ ا;ّ ر
provided on an annual basis.
B- The Second Party will not, while providing its services ا! اول
to the First Party, or for a period of 36 months after the
+%-ا/+ ا- -
termination of its services, directly or indirectly soli
solicit
.ان$ ا، "ر! ا د،دةI$ن ا- ،()ا
any of the First Party’s employees or independent : 0"Xا
contractors for the purpose of hiring or inducing them to
leave their position with the First Party.
$% &ا! ا
C- Both parties agree that any breach committed by the
Second party regarding clause 7 hereinabove s shall result ن إر$\ ا. اa
ا$ A
ً أوOW Eً وa3 .'ن ا$- أنM
in damages to the First Party, therefore, both parties J t" يZ ًa3 ول8 ا9:ر اa3Z +; ا9: اX' .>6:
' م إ? أ< ا,
have agreed and the Second Party has accepted to pay .t'ا اDع ه$]ع > و$.
ل ة أ3 c وذL+ا$/
the First party a fair amount of compensation equal to
Jordan Dinars Fifteen Thousand. C آD? اEF ن و% ا:ا دة ا
ة
ـJ اري+رد8 وال اAن ا$+6 ـ6ا اD\ـ هـW
8. PROPERTY OF DOCUMENTS. >/ "+ ن$-"> و6: > اZ" تJ 3 أي. ~ـ+ Lـ/ ـدE
.ـ الO] / ن/ ـ-) ? ")ل ا6ا اDه
9. NOTICE
22
Administration Manual 2010
First Party
- Mr./Ms.
Nationality born in (Place of Living), DOB and residing in
(Address).
Tel :
Second Party
23
Administration Manual 2010
This Agreement is made by and between : P+]ّ> أد$ > اJ :
- Bayt.com SAL .ل.م. آ دوت آم ش-
Beirut Central District, Marfaa’ 1136 Bldg, 2nd Floor. آ^ه+; ا9a – ا1136 E] رZJرة ا/ – وتJ
Tel: +961 1 973 200-1-2 /02 :0"ه+961 1 973 2001 .
24
Administration Manual 2010
paramount importance to the First Party. Any dereliction – وتJ >=-ول ا8 ا9: آ^ اJ +; ا9: اA ، 6ا اDج – ة ه
of duty shall be held as a fundamental breach of the J ول8 ا9: اP )ّد3m ن- أيJ أو-+; ا9a – ا1136 E] رZJرة ا/
employment and shall entitle the Company to terminate n:+ ?ع او آ "' إJ ى أيA +; ا9: اA6+ ول8 ا9: 9) . ن.
this Agreement by giving the Employee ththe legal notice, . ول8 ا9: اX اآت ا' ' إ/$
but without any indemnity being due on the First Party.
C- During the period of this Agreement, the Second ، ( ل6'
, ا/ وAم ا$
';ءp) Aa واAت ا/
P<ول و8 ا9: )ّد ا- د
Party shall perform the services required at the First . ع$.
, /
48 Aت ا/
"'ىI ّ ? أ/
Party’s offices located in Beirut Central District, Marfaa’
1136 Bldg, 2nd Floor, or at all other places or locations as
the First Party may define within
thin the Lebanese territory. ـ* و. ا$ $ ه/$.
8 اaم ا$ > أن6: > اL/ 9:'م وا$X: > ا- هـ
/ن > ا$- م$ A-
أن اوام اL/ 9:' > اL+ آ أ. ع$.
اA< > آ8ا
The First Party has the right to transfer the Second Party
'ة: اPDـ و "'\> هXj ا0O واW ا/< و<'? ا.C 0Oا; وا
to work for any branch or company that belongs to the
. +; ا9: < ا
'ا/
same group of the First Party.
The Second Party acknowledges that the First Party may > I
ّ إX " اضN م إ
'ل اّات ا=ة آ وأ أ+; ا9: إ'^م ا-و
from time to time require the Second Party to travel OW اL')O دونX')O )ب اآ وA م6 اAR أ.
temporarily outside the Lebanese territory on the First
Party’s business or for training purposes. د$X اA م6 اt Pد$XR وL+ وL'] وAّس آ- نZ +; ا9: اX' - ز
ول8 ا9: ا6Jا$ دون،R أو دون أRZ t ل/دي أ أK أنL إj) وLإ
D- Working hours and holidays (with the exception of ?/ .
qZ' اL+ > ط+ أوA/ أيJ طW أنL/ j) آ.6. اaWا
Labor Day and Independence Day) shall be set by the .6ا اD هL\'6 M) ول8 ا9: ى اL/
First Party at its own convenience,
onvenience, provided that regular
working hours do not exceed 48 hours/week.
H- During his employment, the Second Party shall not, Aت اR<'\ت و6 ً6Jزة وR, اPDول زن ه8 ا9:ب – )د ا.
in any manner, participate or engage, either directly or
indirectly in any commercial activity or any other 1) زات ا6ج – ا
business, in the First Party’s opinion, conflicts with the
interests of the Company (15) X" R8 ا/$J w زةR إD3Z - R)* ا/'
إذا ا- +; ا9: 9) -
; وأآX ث أq ةW اJ +; ا9: إذا ]\? اR8 ا0O ً$ (15) و،ً$
4. SALARY-EXPENSES-TAXES .>'
?'<
A- The First Party shall pay a basic salary to the Second
25
Administration Manual 2010
B- The First Party shall also pay to the Second Party a .+. اAن ا$+] > 40 E]~ ر+ M< wزة اR, A -
lump sum of $117 USD to cover all transportation
expenses. : = ّ ا
ت:= د+ا دة ا
L+J L= / ول و8 ا9: C3 ت "ر و$ A/ +; ا9: ع اI اj+ -أ
C- Any taxes or dues attached to the salary of the ول8 ا9:ل وز=> ا/Z 9' Aن آZ X? ا ا/ ظ:) +; ا9:'^م ا
Second Party shall be exclusively borne by the Second دات أوJ أ إtء اa/ > إ+; ا9: و' ا،C > اO/ و'ول أي
ءX'+ا " اX / +q ل ة3 و6ا اD ة هc وذ،Aا اDن هZ ت$
Party.
.6ا اD هA/:
5. VACATION
6. CONFIDENTIAL INFORMATION
A- Because of his employment by the Employer, the D3 أ. ول8 ا9:ل ا$C > أ.'" ] د وX ول8 ا9:=) ز=> اI إن- هـ
employee will have access to trade secrets and م/ M> ه
ّ و.6' ا^=> اXJ >=^=) اI نZ E ا+; ا9:ا
3m ~W أو )ب أيL) +; ا9: اA.] > X'
م إ/~ وW ي8 X=Jإ
confidential information about the Employer, its
. ول8 ا9:
';ء اp
customers and its methods of doing business, the
Employee agrees that during his employment as well as
for a period of eighteen months after termination of his
employment, he will not disclose such trade secrets or
confidential information. A- Lت اّ اّ إ$? ا/ W+ اجW'
إ+; ا9:? ا/ ّj) – و
' ا، ّت ا$دة ا/ إ+; ا9:? ا/ MّR$' . 6ا اDت هt I
ّ 'ات إ
B- The Second Party undertakes that it will collaborate A=
وR وAC8 ا9. !ر وا$O اXJ 'اتA- آ'ً أوX/ AO<
with thee First Party in a position of trust and confidence اDء هX'+ إ/ ول أو8 ا9: > اMaـ ا/ c وذ، ّ
ت$ ي$')" ' م ا/,ا
and it will have access to and become familiar with the . 6ا
methods, services, and procedures used by the First
Party. As part of its duties, the Second Party also may
develop and maintain close working relat relationship with the اX 36 ّةc? اّ وذ/ ظ:) ا+; ا9:? ا/ MّR$' – > "ر! ز
First Party’s clients. . 6ا اD هJ X/ ص$Oت اّ ا$ +; ا9: م ا/إ
26
Administration Manual 2010
the First Party. I ا;لA.
?/) ' ا:1$'ا] ا$ ى اC3 ،*+ آ:C يZ أوM] أو ا
،م$آ.إن- ،م$آ.*':R ،م$آ.0آ$+ ،م$آ.0R'+$ ،م$آ.ط$.a3 أ:(O)ا
D- The Second Party agrees that the Confidential قa> اw cم وذ$آ.^+. ه،م$آ.M آرز،M.م$آ.^$R ،م$آ.01$"
Information is to be considered confidential and .ن. A.R' وت وjJ) Jاtا
propriety to the First
rst Party and the Second Party shall
hold the same in confidence shall not use the
Confidential Information other than for the purposes of
its business with the First Party. The Second Party will
not disclose, publish or otherwise reveal any of the
Confidential
ntial Information received from the First Party to 'ةJ ل3 و، L/ 'ةJ – ب36 +; ا9:? ا/ ّj) ، 6ء اX'+ًا " إX
EX/ إ? "كL >]'ول أو ا8 ا9: ا:1$ (
ّ < ة. N ة أو. رة$O
any other party whatsoever except with the specific prior
.
written authorization of the First Party.
7. NON COMPETITION > ق أي$6< ?/ ً] إqK > أن- I 6ا اD هD:" نZ A "& أو "هAإن آ
X- 1$:) ?6." '> ا6: ا.
A- While providing its services to the First Party and for
a period of 36 months after the termination of said
services, the Second Party agrees and covenants not to
solicit, offer to provide, or provide any services similar to B( ا: ا دة ا
ة
those the First Party or work for or become associated
with any of the First Party’s competitors as consultant, ' اLR$? ا/ 6ا اD هt L 'رW ] إA) >6: > اA آDW" إ:
employee, independent contractor, officer, director,
investor or in any other capacity, within the territories of
Beirut and Mount Lebanon. Specifically someome of these
competitors are known as other websites such as .ل.م. آ دوت آم ش-
without limitation: Akhtaboot.com, monstergulf.com, آ^ه+; ا9a – ا1136 E] رZJرة ا/ – وتJ
gulftalent.com, naukrigulf.com, linkedin.com, /02 :0"ه+961 1 973 2001 .
tawzeef.com, jobs.com.lb, careerslb.com,
.<J +ا;ّ دا
hirelebanese.com to name a few.
27
Administration Manual 2010
8. PROPERTY OF DOCUMENTS. ن إر$\ ا. اa
ا$ A
ً أوOW Eً وa3 .'ن ا$- أنM
>6:
' م إ? أ< ا, . J t" يZ ًa3 ول8 ا9:ر اa3Z +; ا9: اX'
A- The Second Party
arty acknowledges and understands t'ا اDع ه$]ع > و$.
ل ة أ3 c وذL+ا$/ .
that documents related to the business of the First Party
and/or done by the Second Party during the period of ن% ا: " دDا دة ا
employment with the First Party and up to 18 months +. اAن ا$+] م-<8 6ا اD\ هW .
after the termination of its services shall be the exclusiv
exclusive
property of the First Party.
9. WAIVER OF BREACH
10. NOTICE
- Bayt.com SAL
Beirut Central District, Marfaa’ 1136 Bldg, 2nd Floor.
Tel: +961 1 973 200-1-2
First Party
- Ms./Mr. **********
Lebanese, born in Lebanon, DOB, residing in
***********.
Tel: *******
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Administration Manual 2010
Second Party
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Administration Manual 2010
AGREEMENT
FOR MAINTENANCE OF CONFIDENTIALITY AND NON-COMPETE
on the Current date or Joining date
BETWEEN
BAYT.COM
P. O. Box 500245, Dubai Internet City - United Arab Emirates
(the “Company")
AND
Name of Candidate
(the "Employee")
IT IS AGREED as follows:
IN WITNESS WHEREOF the Parties have executed this Agreement the day and ye
year first above written
SIGNED BY ____________________
on behalf of Bayt.com
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Administration Manual 2010
BAYT.COM
P. O. Box 500245, Dubai Internet City - United Arab Emirates
(the “Company")
AND
Name of Candidate
(the "Employee")
IT IS AGREED as follows:
IN WITNESS WHEREOF the Parties have executed this Agreement the day and year first above written
SIGNED BY ____________________
on behalf of Bayt.com
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Administration Manual 2010
Your Variable Pay as specified in your Offer of Employment is based on achieving the following objectives:
Minimum accepted:
Primary Objective: Generate a monthly Target of = > $ X,000 in cashed sales
Secondary Objective: Minimum X transactions
MONTHLY BONUS:
• X%
% of cashed sales if ≥ $X,000 for that month
• X%
% of cashed sales if ≥ $X,000 for that month
• No further percentage rises
QUARTERLY BONUS:
Accelerators will be paid based on monthly average for the quarter and adjusted for the amount
already paid on monthly basis.
X% % accelerator will be added at every $X,000 incremental up to X%% Cap example:
X% % if the monthly average for the quarter is ≥ $X,000
X% % if the monthly average for the quarter is ≥ $X,000
X% % if the monthly average for the quarter is ≥ $X,500
X% % if the monthly average for the qua
quarter is ≥ $X,000
EXAMPLE:
Quarterly bonus payout = Quarterly bonus – Total already earned in monthly bonus payout i.e.:
$X,000 – ($XXX+$XXX+$XXX)) = $ $X,XXX – $X,XXX = $X,XXX additional is earned as bonus for the quarter
All earned Variable Pay will be paid one payment cycle after it is earned i.e. Variable Pay earned from the
sales in current month will be paid with the next month payroll.
Yours Sincerely,
Rabea Ataya
CEO
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Administration Manual 2010
4. Ensures the following arrangements for new joiners from outside the UAE:
a. Air ticket
b. Hotel accommodation for 14 days
c. Coordinates with the Driver for the pickup and drop
Note: The HR Specialist sends a ‘Welcome on Board’ email to the New Joiner 3 days before the
candidate joins. The email also includes information on documents required from the new joiner
on the 1st day.
1. Birth Certificate
2. Experience letters to be requested if the candidate has previous work experience
3. Non-Convectional
Convectional Certificate from the Court of Law
4. Medical Certificate
5. Family Book Certificate
6. BA Certificate (Certified by Ministry of Education)
7. ID Card
8. Tawjihi Certificate
Jumpstart
Receptionist / HR or Line Manager (where HR has no presence) to print the file in color including the
front page
Receptionist will bind the file using the binding machine located inside the office supplies high cabinet,
behind the reception area
Front cover should be the clear plastic A4 size and back cover shoul
shouldd be the hard/thick blue
bl paper
Materials can be found in the office supplies cabinet near the breakout area
NOTE: there are different sizes of binder rings inside the office supplies cabinet
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Administration Manual 2010
GIP is an 18 months employment program whereby Bayt.com provides interns with job training in their
respective fields of specialization and helps the candidate to acquire experience, knowledge, skill as well
as prepare the candidate to enter the labor market with professional experience.
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Administration Manual 2010
Bayt.com will cover 50% of each intern’s salary during the first 12 months of employment and 25%
during the following six months.
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Post-Hiring Stage
1. Dubai Admin/ local Admin Officer send’s the new joiner email to the Finance and IT
department to create and activate Email, CRM and SMS accounts
2. Dubai Admin/local Admin Officer to arrange for stationery. (Queries regarding stationery
supplies may be addressed to the Receptionist)
3. Dubai Admin updates *2 LDAP (Lightweight
Lightweight Directory Access Protocol: seen in the outlook as
address book)
4. Dubai Admin registers the new employee on *Time Trex
5. Dubai Admin registers the new employee in Zohopeople.com (fill in required information)
6. Schedule the Ethics Presentation: Coordinate with CEO’s Personal Assistant as this depends
on the availability of the CEO. It is recommended to schedule this presentation on the
Orientation Day.
7. Dubai Admin updates *3 Leave Records: Add the new joiner to the leave and sick/partial
leaves sheet
8. Issue *4 Salary Transfer Letter: Dubai Admin/local Admin Officer issuess a salary transfer
letter to the new joiner and will provide the contact details of the bank representative
9. Create the hard file: Dubai Admin ffiles all the documents collected from the new joiner. All
future documents related to the employee will be recorded in this hard file.
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Administration Manual 2010
File Locations
File Name Path/ Location
*
Time Trex Refer to the ‘Time Trex’ process document
*2
LDAP Refer to the LDAP Addition Process Manual
*3
Leave Records Go to the HR Folder Leave Record Leave Records
(Excel format)
*4
Salary letter template Go to HR Folder Emp Tracking Sheet
Sheet Templates
2010 Bank Letters
Visa Process
Nationalities can obtain ‘Visa on Arrival’ (for 60 days) in the UAE. For other Nationalities, the company
will process a Visit Visa or Employment (Residence) Visa as required.
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Requirements
Visit Visa
Scanned copy of Passport (colored)
Scanned photo
Residence Visa
Scanned copy of Passport (colored)
8 colored photos (4.3cm x 5.5cm)
Original Visit Visa (If Applicable) or Canc
Cancellation
ellation paper from the previous company
Attested Academic Certificates with UAE Ministry of Foreign Affairs stamp.
Note:: Attestation process varies from country to country
Email Chain
Administration and/or HR receivess email request from Regional Manager regarding any performance
related letter. This email should contain the metrics against which the performance letter is to be
issued.
Administration sends an email to Finance Department for notification, finfinal
al settlements etc. Exit
formalities are completed with the employee once the UM/BM has discussed this with the employee.
Time Line
Since the Finance department does payroll for the entire company on the 22nd of each month, they need
to have information about Confirmations and Terminations by the end of this day.
Since Administration has to get several signatures from Management before issuing any performance
letters, it would need to have this information on or before the 21st of each month. This gives Admin a
day to get the signatures needed and to inform Finance in a timely manner.
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Administration Manual 2010
Confirmation Letter
Upon confirmation of the employee (usually after 3 months), the HR Specialist sends a request to Admin
to issue a Confirmation Letter.
Requirements for preparing the Confirmation Letter
Letter:
Email requesting to issue a Confirmation Letter with the Regional Manager’s approval.
Productivity report
Effective Date of Confirmation
Salary details (If there is a change in Salary)
File Location:
File Name Path/ Location
*1
Confirmation Template Go to the HR folder Employment Tracing Sheet
Sheet
Template 2010 Document Index
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Administration Manual 2010
Confirmation of Employment
We would like to take this opportunity to recognize your hard work and efforts.
We are delighted to inform you that you have successfully passed your probation period effective date month
year.. Therefore, we would like to confirm yo
you as a permanent “Position” for the ABCD office.
Please make sure that you surpass your daily activity metrics in order to ensure consistent performance every
month throughout the year.
Kindly accept our sincerest appreciation for your productivity and continuous efforts.
We are excited at the prospect of working with you and looking forward to building together the greatest Middle
Eastern company.
Yours Sincerely,
Amer Zureikat
Regional Manager
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Administration Manual 2010
This is to inform you have not yet achieved the probation metrics required to be a confirmed employee. As a
result you are being placed on a 30
30-day Performancee Improvement plan, which extends your probation period
until June 30th, 2010.
We will evaluate your progress during this period. Additionally it is your responsibility to leverage all the
resources at hand and ask for support whenever needed.
Yours Sincerely,
Amer Zureikat
Regional Manager
CC: HR Department
Performance Improvement
Your performance from January to April 2010 has fallen below your minimum performance metrics as a Position.
As a result of your unsatisfactory performance and your failure to correct this problem, you are being placed on
a 30-day
day performance improvement plan.
We will evaluate
e your progress during this period. Additionally it is your responsibility to leverage all the
resources at hand and ask for support whenever needed.
Yours Sincerely,
Amer Zureikat
Regional Manager
CC: HR Department
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Termination Letter
Termination of Employment
Name of Employee
Office Location
On behalf of the company, we would like to wish you the best of luck in your future endeavors.
Yours Sincerely,
Amer Zureikat
Regional Manager
CC: HR Department
Name of Employee
Office Location
This is to inform you that your performance during the probation period has not been up to the standards of our
organization since you failed to achieve the minimum performance metrics. Hence your last working day will be
on Sunday, 21st of March 2010..
On
n behalf of the company, we would like to wish you the best of luck in your future endeavors.
Yours Sincerely,
Amer Zureikat
Regional Manager
CC: HR Department
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Administration Manual 2010
Medical Insurance
Dubai Admin adds the employee by filling up the *1Nextcare Addition Form. (Fill up the highlighted fields
and get it signed by Administration
tration Manager. This is sent to Wehbe Insurance via email to Sharon Delos
Santos at sharon.delossantos@wisuae.com or Vijaya Shesahdri at vijaya.sheshadri@wisuae.com.
vijaya.sheshadri@w The
original documents are handed over to the messenger from Wehbe Company who comes every Monday
and Wednesday.
For Jordan confirmed employees, Admin Officer fills out the Insurance Application Form stamped and
send it to Arab German Insurance.
Dubai Admin/local Admin Officer will update the *2Insurance List adding the confirmed colleague. It
takes a week for the Insurance Card to be delivered. Once the Card is received, the Insurance list is
updated mentioning that the card was received. Dubai Admin / local Admin Officer informs the
employee to collect the Insurance Card and records acknowledgment signature that s/he has received
the card.
File Location
File Name Path/ Location
*1
Nextcare Addition Form Go to the HR folder Insurance Folder
Folder UAE
2008 Nextcare request form (word format)
*2
Insurance List Go to the HR folder Insurance Folder
Folder UAE
2010Policy Members DXB 2010(Excel
Format)
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Administration Manual 2010
Dubai Admin/local Admin Officer tracks/records official letters that are being issued to employees
whether it is requested or issued for an employee.
Dubai Admin/local Admin Officer tracks/records official letters to have an assurance that letters given
to employees are official and approved by the Management.
Reference number
Type of Letter
Name of employee (to whom it was issued)
Date of issuance
Remarks if any
Document Tracking sheet is saved under HR Folder, saved by a file name of Document Tracking Sheet in
excel format. *Go to HR Folder – Document Tracking Sheet Folder – Open Document Tracking Sheet
(excel format).
Tracking orr reference numbers starts with 0001, continuously numbered and then dash (-) ( with 00,
which indicates the year it was created. The last number on the sheet shall be the reference number of
the official letter. Once you open the letter template (which ever it is), open the document tracking
sheet and get the last number as the reference number of the official letter you are creating.
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Administration Manual 2010
As shown in the screen shot example above, the last reference number useused was 1482,
1482 this shall be seen
in the upper left side of the letter as BCI/HR/01482-09. On the next letter that you will create the
reference number shall be 1483 as this is the next number after the last issued letter.
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Administration Manual 2010
Reference number will be shown on the left side of the letter and type
typed to this format:
There will be cases that letters made and that was given to the Direct Manager or Unit Manager to
present it to the employee however is not given to the employee, the letter should be cancelled. The
Direct Manager or Unit Manager shall inform Admin and HR if they have given the letter to the
employee or not. Admin will update the document tracking sheet by marking the whole row in red and
put in remark that the letter was cancelled.
Offer letters
Confidentiality Agreement
Variable pay sheets
Salary Letters
LPO’s
Letters addressed to Embassy / Consulates
Service Letter or Employment Certificate
Experience Letters
Confirmation Letters
Performance Letters
Termination Letters
Offer Letter Amendment (without salary increase)
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Administration Manual 2010
The Administration Manager will reject the loan request on Zoho and mention the specifying the reason
for non-eligibility.
File Location:
File Name Path/ Location
*1
Loan Tracking Available on www.zohopeople.com
At Bayt.com, Business cards are issued only for positions that involve client interaction. Hence,
Researchers (all offices) are not issued Business Cards.
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As a company policy:
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Administration Manual 2010
File Location:
File Name Path/ Location
*1
Business Card Information Sheet Go to the HR folder Templates Forms
Business card Information Sheet (word format)
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Bayt.com provides In House Sales Training for the New Joiners and upon confirmation of the Training
Date and the Country where the training will be held from Senior HR Consultant. Admin will prepare the
following:
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Administration Manual 2010
Prepare LPO
Track the Expense on Zoho
Send email to Finance regarding the New Joiners Daily Allowance
Once we receive the Hotel confirmation and EE-Ticket Dubai Admin forwards the information to the
candidates through email.
Admin Manager sends an email request for 1 standard room reservation(s) for people coming to
Dubai for training, personal interview, business meetings, etc.
Receptionist/local Admin Officer sends out an email to the hotel requesting for room
reservation putting in detail
• Guest name
• Check in/out date
• Visa request, if required
Hotel will send hotel confirmation letter, Receptionist/local Admin Officer will forward it to the
Admin Manager/Assistant iinforming
nforming them the guest’s reservation. Also print a copy in case they
will ask for the details.
If the guest requires visa:
Inform the hotel by sending them an email request along with the required documents
in processing the visa application. Passport color copy both sides, recent color photo,photo
filled out Visa application form and terms & conditions provided by the hotel.
Always follow up the request with them and update the Admin. Manager in regards to
the progress of the visa application.
Once the hoteltel received the guest’s visa, they will send the copy via ee-mail
mail or fax.
Receptionist / local Admin Officer should arrange with the Driver the guest’s ’s pick up and drop
off.
Receptionist / local Admin Officer prepares the LPO.
REMINDER:
Visa application takes 55-7 working days.
Visa form should be filled out completely.
The completed visa application form and the terms and condition should be signed by the
Admin. Manager with date and company stamp.
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Admin team conducts the feedback to know how satisfied the employee with the services that the hotel
accommodation that Bayt has provided to them.
Dubai Admin / local Admin Officer sends the hotel accommodation feedback to employees who stayed
in a hotel.
Name: Position:
Hotel: Location:
Purpose of Travel: Duration of Stay:
We would like to find out how satisfied you are with the services the Hotel has provided you. Please take this brief
survey to give feedback so that we can learn from your experiences and ensure that the hotel services are of the
highest standard.
Please complete
omplete this survey and return it to Human Resources - Administration.
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Administration Manual 2010
Strongly Strongly
Statement Agree Neutral Disagree
Agree Disagree
Check in
My reservation record was accurate.
The check-in
in process was timely and efficient.
The check-in staff was courteous.
Guest Room
My room was clean and comfortable.
My room was furnished appropriately.
My bed and bedding were comfortable.
Guest Staff
The guest staff was prompt, reliable, and friendly.
The guest staff was knowledgeable and fully
answered my questions about the area.
Security was available if needed.
Housekeeping staff was friendly and reliable.
Management was available to solve problems.
Food and Dining
The food and dining staff was courteous.
The food quality was good.
Room service was timely and efficient.
Room service delivered the correct food order.
Amenities
Room amenities (smoking and non smoking
rooms, satellite television, wireless or cable
internet, multimedia box – can be used to connect
IPOD & Laptop) were properly equipped.
Check out
The check-out
out process was timely and efficient.
I received a complete and accurate bill.
Overall
My overall experience here was good and I would
not mind staying in this hotel again.
Additional Comments:
Flight Reservation
Admin Manager/Assistant sends an email request for flight reservation for the Baytheads
traveling outside UAE.
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Receptionist/local Admin Officer sends an email to the travel agent requesting for flight details
of the person traveling.
Information needed by the travel agent:
• Passenger’s name(s) as per passport copy.
• Travel dates: departure and return
• Sector: Person coming from and going to
Travel agent sends flight options which will be forwarded to the Admin Manager for approval.
Once approved, sends out an email to the travel agent to purchase the ticket.
Travel agent sends you the itinerary which will be forwarded to the Admin Manager/Assistant so
they can inform the passenger his/her trip details.
Prepares the LPO and givess it to the Admin Manager/Assistant
Assistant for CEO’s signature.
Once signed, scanss the LPO and sends the copy to the travel agent and ask for confirmation.
REMINDER:
a) Never purchase the ticket unless you have the approval.
b) Always ask the cheapest flight option.
c) Compare fare rates to at least three travel agents.
d) Take note of the flight reservation’s deadline so you won’t lose the booking.
e) Take note also of the ticket restrictions if the passenger wants to change his/her trip as
most of the airlines have flight change penalties/charges.
f) Request
equest for rebooking the flight details if you still didn’t get the approval from the
management or if the visa request of the passenger is not yet ready.
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Receptionist/local Admin Officer prepares the following list below 1 day before the training/assessment.
Coordinate with the Senior Human Resources Manager or HR Specialist the number of items to prepare.
Pens
Blue Notebooks (big & small)
Name cards of the people joining the training/assessment
Jumpstart
start (if needed)
Printouts from Admin Manager or Sr. HR Manager (materials needed for the joiners)
Menu list (in preparation for their lunch)
What?
The IIR (Institute for International Research) is the regional market leader in the conference and training
sector. At Bayt.com, our training provider is IIR Middle East ((www.iirme.com).
Direct Managers recommend Employees for each training course. Simultaneously, employees may also
request participation in courses that may be relevant to their career development.
Why?
Bayt.com appreciates the performance of every HiPo Baythead and provid provides
es a chance to these
employees to attend training courses based on the performance of the employee versus her/his
potential.
Where?
IIR training is usually provided in Dubai, Jordan and Qatar. For all the other offices, employees travel to
Dubai to participate
icipate in specific courses approved by their Direct Manager and the CEO.
Process
It will be conducted by the Marketing and the Admin department:
The employee submit the request on Zoho
Admin sends out an email to Direct Manager copy Regional Manager & SSenior
enior HR Consultant
Once approval is received, Admin send an email to the Marketing Department for registration
Upon receiving confirmation from the Marketing Department
Administration Manager approves the request on Zoho
Note:
Course fee should not exceed an employee’s one month salary in a year or AED 12,000
whichever is less.
Only confirmed employees can avail of this facility.
How do we track?
Admin tracks this online on Zohopeople
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Administration Manual 2010
File Location:
File Name Path/ Location
*1
IIR Training Tracking Available on www.zohopeople.com
All Business travel is approved by the CEO. All Bayt employees who travel for business purposes are
entitled to economy class tickets. Only Management (Grade 9 and above) will be provided with business
class tickets, subject to approval of the CEO.
As a company policy:
All employees who travel for business/Training purposes are provided with Hotel
accommodation
modation and a daily allowance equivalent to AED 125/
125/- (Food Allowance= AED 75/-
75/ and
Transportation Allowance= AED 50/50/-)
When transportation is provided to the employee, an allowance equivalent to AED 75/- 75/ will be
paid
When accommodation is not provided, an allowance equivalent to AED 250/- 250/ will be provided
instead.
The Travel Allowance will be paid for a maximum of 14 calendar days. For a trip that exceeds 14
calendar days, allowance will be paid only if the extended stay was pre
pre-approved
approved by the CEO.
When n traveling for business purposes, the CEO is provided with Hotel accommodation and a
daily allowance equivalent to AED 250/
250/- When accommodation is not provided, an allowance
equivalent to AED 500/- will be provided instead.
Within a week of returning from the trip, the employee must submit the ‘Travel Expenses Sheet’
available on Zoho with supporting documents (bills, receipts, etc.)
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Admin Process
Admin will receive a notification of resignation or termination email from HR Specialist/Direct or Unit
Manager. The email should mention the last working day of the employee that Admin can prepare the
Exit Documents prior to his/her last working day.
Resignation email/Termination should be saved in the soft and hard file of the employee.
Files should be transferred to the Resignation Folder
Prepare the Exit checklist
Admin Manager will coordinate to Accounts for the Final Settlement.
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If Employee resigned and Direct Manager wants the Employee to serve the notice period.
The Employee has an option to avail the balance leave during his notice period the
calculation will be No of days worked + One Month Notice Pay.
Send an email with the attached exit documents to the resign or terminated employee,
employee
requesting him/her to complete the exit documents.
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Exit checklist
Go to HR Folder
Templates
Leavers Forms
Open Exit Checklist word doc
Change the highlighted fields
Print in colored
Attached to the hard file
Clearance Checklist
This should be sent to resigned/terminated employee in word format. The employee should complete
and sign the clearance checklist with the each of the head/representative of department.
*Clearance Checklist is located in HR Folder – Employee Tracking Sheet – Leavers Forms – open Clearance
Checklist word doc.
Exit Interview
This should be sent to resigned/terminated employee in word format. The form sshould
hould be signed by the
employee and then the hard copy should be saved in the employee’s file and soft copy in the personal
file.
*Exit Checklist is located in HR Folder – Employee Tracking Sheet – Leavers Forms – open Exit Checklist
word doc.
1. When an employee resigns or is terminated, Dubai Admin will send the Exit Interview Form (along
with all the other exit documents) to the employee and copy the concerned HR Specialist.
Note:: It is mandatory that all employe
employees,
es, resigned or terminated fill the Exit Interview Form. This exit
process does not involve any HR interaction.
2. Once the Exit Interview Form is returned to Dubai Admin, it will be saved in the employee’s personal
folder (in PDF format) & Zoho
3. The HR Specialist sends the Exit Interview form to the Direct Manager, Manager’s Manager via email
and copy the CEO
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Go to HR Folder
Templates
Leavers Forms
Open Confirmation on Leaving Bayt.com
Change the highlighted fields
Print
Cancellation of Visa
Note that if the employee has sponsored their dependants, employee should cancel first his/her
dependant’s visa, and then resigned/terminated employee shall handover his/her original passport and
ID card
d to Admin for Visa Cancellation.
Cancellation Process
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Administration Manual 2010
If offline application - Give all the documents to PRO/Driver to submit in TECOM (the above process
takes around 4 to 5 working days).
If online application – TECOM will send their courier representative to collect all the documents (process
is the same 4 to 5 working days).
Important!
When the passport is received with the cancellation stamp and the cancellation documents, scanned the
copies and saved it on the file. Inform the resigned/terminated employee to get his passport and the
cancellation documents.
employee should send a scanned copy or fax the exit stamp on his/her passport to Admin. Admin
The ex-employee
will forward the copy of the exit stamped to TECOM to completely delete the name of the employee in
the Employment Visa List.
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Administration Manual 2010
Admin updates the Insurance List by marking the entire row in red.. When the card is received from the
employee the Insurance list shall be updated in the column that the card was cancelled.
Go to HR Folder
Go to Insurance
Go to UAE
Go to 2010
Open Nextcare Request Form
Put a yellow highlight on Deletion
For Jordan employees who left the company, local Admin Officer collects the insurance card from the
employee, prepares the deletion of emplo
employee letter and sends it to Arab German Insurance along with
the insurance card. When the insurance provider sends the confirmation letter (the credit note should
be handover to Sr. Accountant.
Petty Cash refers to the small amount of cash funds kept at hand in each office for making immediate
payments towards miscellaneous small expenses.
determined monthly petty cash allocation that is set by Bayt Finance and reflects
Each office has a pre-determined
the headcount in that office.
A Bayt employee in each office is assigned to be the Petty Cash Caretaker and is responsible for
administering the petty cash as well as to:
Keep record of money disbursed & replenished and original invoices of each.
Keep record of daily petty cash balance and duly inform the Manager.
Ensure bills / invoices have been approved by Department Head / Business (Unit)
Manager.
Request replenishment when cash depletes to 20% of the fund’s total amount.
Prepare the monthly replenishment sheet and submit along wit with
h original invoices to
Bayt Finance before the monthly payroll cycle begins on 25th of that month.
Confirm and date-stamp
stamp the monthly petty cash statement with the actual petty cash
balance and submit to Business (Unit) Manager for verification.
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Administration Manual 2010
The Petty Cash Caretaker requires approval of the Business (Unit) Manager prior to unlocking and
distributing petty cash funds.
Once reimbursed
mbursed the employee must sign the acknowledgment receipt / petty cash voucher.
voucher
The maximum amount that may be claimed in respect of any single item is USD $250 and in certain local
currency this equates to: AED 900, QR 900, SAR 900, JD 175, and KD 75.
If a Bayt employee purchases items not mentioned in the above list, he/she will only be reimbursed if
approved by Bayt Finance.
If a Bayt employee utilizes petty cash to purchase items not mentioned in the above list, petty cash will
be reimbursed if approved by Bayt Finance
Finance.. Otherwise the expensed amount will be deducted from the
Bayt employee’s salary.
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Alternative Custodian
In case the assigned Petty Cash Caretaker is planning a leave of absence, the Business (Unit) Manager
must ensure that a substitute Caretaker is available and suitably informed of duties.
Personal Assistant sends petty cash report to Finance before 3rd of each month.
For cash replenishment, original receipts should be forwarded to Finance.
A request should be submitted when there is only 1,000 cash on hand. Monthly petty cash
allowance is 5,000 AED.
For direct reimbursement, original receipt has to be signed by the person who paid for the
item/service & signed by the direct manager.
For advance payment, petty cash voucher has to be signed by the person who received
re the
amount.
An original receipt should be attached as support for the petty cash report.
Petty cash are used for the following purposes in Dubai Office:
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Receptionist prepares inventory of the supplies needed in the GBT office and coordinate with
concerned employee for G01 pantry supplies request
Summarize the supplies per office in excel form, print out and give the list to Driver. This will
serve as his guide to the items he needs to purchase and will only p
purchase
Always ask the receipt from Driver
Keeps a summary of the total expenses per month
Once supplies are purchased, seesees to it that the items are properly arranged inside the GBT
office cupboards
REMINDER:
a) Receptionist ensures to check the supplies ev
every
ery morning and refill the supplies. Extra items are
kept in a separate cabinet.
b) Ensures there are spare supplies available in case G01 requests for additional supplies.
c) Informs Personal Assistant ahead that the Driver will purchase pantry supplies so the money is
ready from the petty cash
d) Makes sure to order only the items provided in the supplies’ template list. Any other requests by
anyone should come with the Admin. Manager’s approval.
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Ordering
rdering Office Stationery Supplies
Receptionist prints out office supplies list and do the inventory just like doing the pantry
supplies inventory.
Summarizes the list in the LPO draft segregated per month to keep track of your previous
orders.
Prints the list leaving the amount in words blank for the prices may vary.
Sends by fax the order to the supplier and confirm
confirms by giving them a call if they have received it.
They will then refax the order with the exact amount.
Double checks the prices with the corporate rate list and prepares the final LPO.
Forwards the LPO to the Admin. Manager/Assistant so they can check your order and get CEO’s
signature.
Once signed, sends by fax the LPO to the supplier and confirm
confirms their delivery date.
Upon delivery, double checkchecks the items delivered especially the cartridges codes and brand
names.
Forwards the original invoice to the accounts department with the original LPO attached.
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REMINDER:
a) Makes sure to only order the items that are frequently used.
b) Always checks the prices if it matches with the supplier’s corporate rate
rates since
ince that would be
the basis of the LPO approval
approval.
c) There should be no discrepancies to avoid confusion with the Finance department.
d) With the supplier, never forget to follow up orders to avoid delays.
e) Signs the invoice only when all orders are delivered.
f) Always keeps a copy of the LPOs for reference. At the back of the page the date when it was
forwarded to Finance department should be noted
noted.
LPO’s are prepared by Receptionist and Jordan Admin Officer upon received request/approval from the
Administration Manager
Upon receipt of quotation the LPO will be prepared.
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JORDAN LPO’S
1. Admin. Manager will send an email to print the LPO(s) attached for filing or Admin.
Manager/Assistant will print the LPOs and handed over for filing
2. Make sure to file the LPOs accordingly
LPO will be send to the Administration Manager with the approval email/Quotation for CEO’s signature.
When the LPO is signed a scanned copy will be send to the respective office, the original is forwarded to
the Finance Department to process the payment and a hard copy is filled for our Admin Record.
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HR / ADMIN
Visa work / TECOM free zone immigration
Visa work / Dubai immigration (Bur Dubai and Jebel Ali branches
branches)
Deliver passport and collect exit stamp of canceled visas
Pick up & drop off of new employees and guests from outside UAE / airport & hotel
Pick up & drop off senior managers to meetings as requested
Mail from P.O. Box (500245 in DIC & 27819 in Karama) o orr Parcel from Post offices Purchase
pantry supplies monthly from Lulu Supermarket
Purchase office supplies as requested (receipt should be signed by direct manager)
FINANCE
Bank transactions
MARKETING
Ingress/ egress of banners, marketing paraphernalia at events
Pick up & drop off marketing team member to conference / exhibition center, university
Collect / deliver marketing paraphernalia as requested
SALES
Check/ cash collection
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SUMMARY REPORT
Reception
A warm smile always gives a positive impression to the guest. As a front line, the impression received in
the reception is the impression for the company as well.
Ask for the relevant information from the visitor:
Name
Company name
Name of the concerned party whom he/she needs to meet with
Purpose of the visit
Check from the Google calendar if there is any specific room booked for the meeting and direct the
guest accordingly, offers drink: water, tea or coffee and notify the concerned party
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Receiving a call
Receptionist answers calls in a professional manner with a warm welcoming tone
It is important that calls are not abandoned. If in case a call is missed, it is a must to return a call.
If the person is not available, always take a message from the caller. Get his/her details and send
an email update to the concerned person.
Transferring a call
Ensure that calls are transferred to the concerned department accordingly.
For sales related inquiry, always check in the CRM who is the assigned RM.
NEW LEAD – Get the relevant information and forward the details to the Unit Manager or Researcher. If
both are not available create a lead using th
thee CRM System. The same applies to CV service inquiry.
Company Name if applicable
Contact person
Contact number
Email address
Inquiry details e.g. Job posting, CV Search, online ad or CV service inquiry
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Note: Always ask for the price rate for the shipment especially if the package is ≥ 1 kg. Ask for email
approval before sending out any parcel.
Receiving Courier
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L-Dap (Lightweight
Lightweight Directory Access Protocol) is a software were the New Joiner Details are added when
the employee joins and is deleted when the employee resigns/ is terminated.
Contact details of an employee can be viewed by all employees of Bayt through the address book on
outlook
It includes the following details:
Name
Position
Telephone
Mobile
Location
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It is the duty of every Bayt employee to duly register their arrival and departure from the office using
the fingerprint reader called TimeTrex.
TimeTrex is a payroll and time management software that tracks each employee’s attendance
attendanc through
the finger punch-in and punch-out
out log. This log assists Bayt Finance and Bayt HR with monthly payroll
and leave calculations.
TimeTrex is located at the entrance of each office. Every employee is responsible for the verity of their
attendance andd departure as doing so directly affects the payroll to be paid to the employee.
Unaccounted registration / absences are considered as unpaid leaves and the amount is adjusted in
payroll. To be accounted, the
he absence must be approved by the employee’s line manager within 3
working days from the date of absence / missed punching.
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TimeTrex is located in the following Bayt offices: Dubai, Abu Dhabi, Qatar, Kuwait, Khobar, Riyadh,
Jeddah, and Amman.
Please submit any issues you have regarding TimeTrex using Bayt’s
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The Administrator and Employee shall receive a notification email from Time Trex system if there is a
missed punch. If Admin does not receive any reply from the employee than a reminder email
emai shall be
sent to the employee and update the system accordingly.
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Zohopeople
What?
Zohopeople is software that allows you to access your employment information, apply for requests and
get approvals by a click!
Why?
Personal information ownership: access and view your data at anytime/place
Apply for different requests such as leaves and Admin/HR letters
Receive approval on requests
Type in your username and password (ensure that you created the account as per the guidelines
mentioned in the email sent out by Dubai Admin)
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Once logged in, the first interface you will see is the dashboard. You will be able to see the birthday of
any BaytHeads (Birthday Buddies), and BaytHeads new joiner for the last 30 days.
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For viewing your information, click on Self-service. You will see the following:
Basic info
Work related info
Personal information
Documents: you will be able to view your personal employment documents in PDF file such as: CV,
Contract, Confidentiality Agreement, Consent Form, and ID. So whenever you need access to such
documents, Zoho will serve you the same.
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Salary: your monthly total compensation, effective date on which your salary is effective (from first
joining date, also any salary changes in case of promotion or a change in job role), salary currency, and
bonus details (Sales only).
Apply Leave: this iss a history of all leaves that you applied and leave status; whether approved, rejected,
or still pending for approval: leave type, from
from-to, and total hours taken.
Let’s start by knowing how to apply for certain request. You will notice different forms or requests. But
the most important ones that you will use frequently are “Leaves” and “Letters”.
Go to Forms and click on Add from “Apply Leave”
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Once clicked on add, the leave details will appear to you in which yo you
u will start filling the required
details – check the “Stars”.
In Leave type, you have to select first the leave that is related to your respected region, and then choose
the leave type accordingly. Note that some leaves apply to all offices: UNPAID leave, CSR leave,
Emergency leave, and Religious holiday leave.
Once done, click on “Save”. The leave request will be sent to your direct manager for approval.
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Once clicked on add, the letter details will appear to you in which you will start filling the required
details – check the “Stars”.
Choose the letter type as per your needs. Once all details are filled in, click on “Save”. The request will
be forwarded to HR for approval.
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